Verizon Wireless Reviews | Glassdoor

Verizon Wireless Reviews

Updated December 13, 2018
9,576 reviews

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3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Hans Vestberg
96 Ratings

Employee Reviews

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Pros
Cons
  • "no work life balance as a sales rep" (in 983 reviews)

  • "No work life balance (you are supposed to attend the call even at 12 AM)" (in 276 reviews)

More Pros and Cons

  1. "Love working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Advocate in Chandler, AZ
    Current Employee - Bilingual Customer Service Advocate in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    It’s one if not of the best places to pay high dollar for customer service call centers. The insurance its awesome. The 4O1K matches 6% ( it’s the highest I’ve seen). The bill discount (50%). The working atmosphere. Growth opportunities, etc

    Cons

    The schedule changes every 6 months and you have to bid for it. You may not get what you want, however they all have their good and bad. Also vacation time availability.

    Advice to Management

    Keep doing what you’re doing.


  2. Helpful (4)

    "Love the challenges & the job. However, we have to quit with layoffs and sending jobs over seas!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    Pros

    Fast Passed
    Fun
    Health insurance is great
    Pay is good (use to be great)
    50% off service

    Cons

    Pay use to be great!
    Limited work life balance
    NOT enough freedom to fix customers issues. We worry to much about adjustments but then spend money on pointless stuff!

    Advice to Management

    Get more focus on customers and employees!

  3. "Retail Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless full-time

    Pros

    The pro's are compared to other retail jobs the pay is above average

    Cons

    The quotas can be difficult at times to hit


  4. Helpful (1)

    "Customer Pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time

    Pros

    Great place to work, wonderful benefits

    Cons

    Tough customers to work with


  5. Helpful (1)

    "Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Laurel, MD
    Current Employee - Anonymous Employee in Laurel, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    Lots of time off and able to work at your own pace.

    Cons

    Having to ebrace change.


  6. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time

    Pros

    Benefits package is very generous

    Cons

    Continuous reorganization makes it difficult to keep up


  7. "Solutions specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Woodbridge, VA
    Current Employee - Anonymous Employee in Woodbridge, VA

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    Great job with great benefits

    Cons

    Low commissions not too much opportunity.

  8. "SMB Retail Solutions Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time

    Pros

    Great benefit and comp plan. Driven individuals will accel and move up.

    Cons

    Demanding and high stress


  9. "Solution specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Houston, TX
    Current Employee - Solutions Specialist in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Good money good benefits great management

    Cons

    Retail hours
    Commission changes not good
    Loosing great reps cause of pay


  10. "Solutions specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon Wireless full-time

    Pros

    Good pay, good benefits, hours of operation

    Cons

    Not many cons great job

    Advice to Management

    Be a teammate not a dictator