Verizon Wireless Reviews | Glassdoor

Verizon Wireless Reviews

Updated June 18, 2018
9,064 reviews

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3.5
StarStarStarStarStar
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Approve of CEO
Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
4,297 Ratings

9,064 Employee Reviews

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Pros
Cons
  • "Strained work/life balance based on the shift system" (in 956 reviews)

  • "No work life balance (you are supposed to attend the call even at 12 AM)" (in 268 reviews)

More Pros and Cons

  1. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time

    Pros

    People, money, environment, time, amazing

    Cons

    None hat come to mind


  2. Helpful (1)

    "Solutions Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist
    Former Employee - Solutions Specialist
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    The team in the store is awesome to work with.

    Cons

    Sales goals are constantly growing. Commission gets harder and harder to achieve. Commission based sales force the reps to push products onto customers and rush them out of the store or risk losing money. NPS Survey is nonsense, company takes credit for perfect scores and blames individual reps for low scores.

  3. Helpful (1)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Baltimore, MD
    Current Employee - Sales Manager in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless (More than 10 years)

    Pros

    Great benefits for employees from the company

    Cons

    High pressure to meet sales goals at the cost of reputation

    Advice to Management

    Lot of favoritism amoung management


  4. "Event services associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Verizon Wireless full-time (Less than a year)

    Pros

    great management. good exercise experience many different events

    Cons

    weird hours a lot of heavy lifting


  5. "Really good company, but still a corporation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 8 years)

    Pros

    Good benefits, extras, and pay scale. Opportunities to move up within the company, and make lateral moves to different career paths.
    As a whole, Verizon is a company that contributes to the communities of which they are a part, especially in times of crisis or natural disaster.

    Cons

    As with many large corporations, the upper echelon are disconnected from the day to day in the stores. Too often they make decisions based upon balance sheets; rather than the employees, and even sometimes the customers.

    Advice to Management

    There is an internal site allowing employees to submit ideas for review. That site should be expanded so that employees could also review existing policies and practices.
    Many very small changes could make a vast difference in the daily execution and satisfaction of employees; especially those in the retail stores that are ultimately the core of your business.


  6. "Senior Member of Technical Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Memberof Technical Staff in North Atlanta, GA
    Former Employee - Senior Memberof Technical Staff in North Atlanta, GA
    Recommends
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    Great benefits and career opportunities

    Cons

    Quarterly/Yearly reduction in workforce (RIF)

    Advice to Management

    Initiate a senior internship program for knowledge transfer from senior employees to new hires.


  7. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Verizon Wireless full-time

    Pros

    Awesome work environment, as long as you hit your numbers and goals then you can do whatever you want.

    Cons

    Working 6-7 days a week for years at a time gets old real quick. Underpaid, asked for a raise multiple times and no progress. They raise goals by 20 percent at a time without increasing compensation.

  8. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fast and friendly service always willing to help

    Cons

    Prices are too high and not enough corporate locations


  9. "Excellent for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Birmingham, AL
    Current Employee - General Manager in Birmingham, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 5 years)

    Pros

    Pay, mobility, investment in employee

    Cons

    Work life balance, uncertainty in markets

    Advice to Management

    None


  10. Helpful (1)

    "Good job. You can make a career out of verizon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Orlando, FL
    Current Employee - Solutions Specialist in Orlando, FL

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    Made 80k my first year. Benefits as good as any other company. Position SS

    Cons

    Capped commissions. You can destroy your quota but they will cut your check in half with what they call "windfall"

    Advice to Management

    Micromanaging doesn't create better sales reps. If anything, it makes them feel pressured & perform worse


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