Verizon Wireless Reviews | Glassdoor

Verizon Wireless Reviews

Updated April 21, 2018
8,909 reviews

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3.6
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Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
4,224 Ratings

8,909 Employee Reviews

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Pros
Cons
  • Strained work/life balance based on the shift system (in 935 reviews)

  • No work life balance (you are supposed to attend the call even at 12 AM) (in 260 reviews)

More Pros and Cons

  1. "Sr. Analyst Quality & Performance Assurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Several - Supervisor/Consultant/Senior Analyst in Wallingford, CT
    Former Employee - Several - Supervisor/Consultant/Senior Analyst in Wallingford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    Amazing Company! I enjoyed my 17 1/2 years employed with them. Great benefits & always opportunity to career advancement. Highly recommend for anyone seeking longterm employment. Performance Based shift bid allows you the opportunity to work the shift of your choice even if you are a new employee!!

    Cons

    The only con was the companies decicison to close their call centers in the Northeast Area. Sadly, for personal reasons I was unable to relocate at that specific time. Hopefully within the next 3-5 years I will be in a situation where I am able to relocate South & Verizon Wireless would be my 1st choice in employment!


  2. Helpful (458)

    "Rewarding but demanding place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in New York, NY
    Current Employee - Associate Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

    Cons

    Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

  3. Helpful (1)

    "Call center , agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Switzerland, FL
    Current Employee - Call Center Agent in Switzerland, FL
    Recommends
    Positive Outlook

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    Interacting with people at all levels.
    Can work within a team structure.
    Excellent communication and organization skills.

    Cons

    There are no cons needed.

    Advice to Management

    Always looking on the bright side of things and never being negative.
    Apprecuiating individual differences.


  4. "Business Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Specialist in Nashville, TN
    Current Employee - Business Account Specialist in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Great Culture, Amazing Benefits, A Company that Actually Hires from Within, Constantly Evolving

    Cons

    Can be stressful at times, but what good job isnt?

    Advice to Management

    Keep up the great work and keep listening to your employees!


  5. "Great pay, but not without costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Los Angeles, CA
    Former Employee - Solutions Specialist in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    Make upwards of $65K without having to necessarily having to have invested in a career prior.

    Cons

    Long hours, retail, dealing with the worst of the public in a very complicated
     and complex industry. Hard to schedule your life or make plans.

    Advice to Management

    Allow your people to sell their way if they are good at what they do, and don't interfere with their methods for the sake of interfering. Encourage integrity as opposed to conning people and don't set the people that slam services up as examples to the rest of the company to emulate.


  6. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    Pays great and excellently benefits

    Cons

    Stressful..policies stuffed down your throat with no explanation.

    Advice to Management

    Hard to get promoted..plays favorites


  7. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Carroll, IA
    Former Employee - Sales Consultant in Carroll, IA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    Very laid back and everyone was nice.

    Cons

    Sales hours to be expected.

  8. "Competitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Murfreesboro, TN
    Current Employee - Senior Analyst in Murfreesboro, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    Great benefits and opportunities for career progression. Tuition assistance and training is offered

    Cons

    Ever changing environment. This can be positive however you will not fair well if you are not open to change.

    Advice to Management

    Continue to focus on the customer experience both internal and external


  9. "Awesome!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Verizon Wireless full-time

    Pros

    Great Benefits - Paid Time Off , Parental Leave, Tuition, Career Progression
    Competitive Pay

    Cons

    Constant Change which can be a little over whelming.


  10. Helpful (2)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Alpharetta, GA
    Current Employee - Customer Service Representative in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    good pay, good work life balance, great team, solid company, very inclusive culture

    Cons

    frustrating consumers, pressure to meet metrics determined by unreasonable people, easy burnout talking to people all day, supervisors can be rude

    Advice to Management

    Speak to reps with respect and understand talking to unreasonable people can cause stress. Work with reps and be understanding of their frustrations.


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