Verizon Wireless Reviews | Glassdoor

Verizon Wireless Reviews

Updated September 21, 2017
8,201 reviews

Filter

Filter

Full-timePart-time

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
3,862 Ratings

8,201 Employee Reviews

Sort: PopularRatingDate

Pros
  • Excellent pay and benefits offered (in 636 reviews)

  • Great pay (a bit more for being bilingual) great benefits since day 1 (in 1611 reviews)

Cons
More Pros and Cons

  1. Helpful (418)

    "Rewarding but demanding place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in New York, NY
    Current Employee - Associate Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

    Cons

    Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.


  2. "Great Company, Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    Good benefits and compensation, lots of opportunities to move laterally and up

    Cons

    Work/Life Balance, also need to be mobile to take advantage of growth opportunities

  3. "Great place with potential to make a lot of money-but a lot of drama."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time

    Pros

    Great incentives! Fun and encouraging training program. Discounts and freebies.

    Cons

    A lot of middle age women gossiping and starting drama. Even heard a racist comment here and there.

    Advice to Management

    Pay more attention to the call center environment and how it impacts your team.


  4. "Customer Relations- management support for tech."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time

    Pros

    Health benefits from day 1, 401k profit sharing, paid time off

    Cons

    stressful, fast paced, always changing industry


  5. "CUST SERVICE REP"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rolling Meadows, IL
    Former Employee - Customer Service Representative in Rolling Meadows, IL

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    Great Company. Excellent pay and benefits. Lots of incentives. Lots of optional OT

    Cons

    Some metrics are unattainable to meet.


  6. "Member of Technical Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member of Technical Staff in Bedminster, NJ
    Former Employee - Member of Technical Staff in Bedminster, NJ
    Recommends

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    Good pay. Reasonable bosses. Bonus structure is good

    Cons

    Like many big companies, they clear staff before they know what they need.

    Advice to Management

    Be careful of whom you lay off.


  7. "Good company overal position was difficult"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advocate
    Former Employee - Customer Service Advocate

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    Benefits, gifts, bonuses, room to grow

    Cons

    my position in the call center was difficult... too many grey areas for my personality

  8. "customer advocate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Chandler, AZ
    Current Employee - Anonymous Employee in Chandler, AZ

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    great benefits & vacation time

    Cons

    call center answerings customers all day long


  9. "Promotional Opportunity is great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Expert in Rolling Meadows, IL
    Current Employee - Tech Expert in Rolling Meadows, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 5 years)

    Pros

    Working for the company is a great opportunity to grow your career as well as pursue educational goals as they provide a great tuition assistance program. The benefits are great and the opportunity for growth is abundant if you are willing to relocate.

    Cons

    It can be difficult to promote to certain job roles unless you're willing to relocate

    Advice to Management

    Provide feedback in a timely manner for an employee who is pursuing promotional opportunities


  10. "Great Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Huntington Beach, CA
    Former Employee - Solutions Specialist in Huntington Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Excellent Training
    Clearly communicated vision and goals
    Clear expectations
    Coaching
    REAL LEADERSHIP
    Amazing co-workers
    Everyone is in the circle!!!!

    Cons

    Customers .
    Hard to move up without being an exceptional sales agent.

    Advice to Management

    Keep Communicating! Take care of your people and they will take care of you!
    Consider adding avenues for non-sales oriented upward movement.


Showing 8,201 of 8,407 reviews
Reset Filters