Verizon Wireless Reviews | Glassdoor

Verizon Wireless Reviews

Updated June 27, 2017
7,847 reviews

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Full-time Part-time

7,847 Employee Reviews

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Pros
  • Excellent pay and benefits offered (in 605 reviews)

  • Great pay (a bit more for being bilingual) great benefits since day 1 (in 1565 reviews)

Cons
More Pros and Cons

  1. "It was a great career for about 23 of my 28.5 years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Operations Manager in Pleasanton, CA
    Former Employee - Network Operations Manager in Pleasanton, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    Staying on the cutting edge of technology and being a leader in the industry. There are some really good technical people that work there.

    Cons

    Serious bureaucracy!! As time has gone on a lot of good, smart, useful people were pushed out by people with less integrity and who came out of other wireless companies just looking out for themselves

    Advice to Management

    Things aren't always what they seem


  2. "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Lithonia, GA
    Former Employee - Sales Consultant in Lithonia, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (Less than a year)

    Pros

    Very Good benefits and compensation

    Cons

    Hardly any weekends or holidays off

    Advice to Management

    Do not only focus on goal attainment


  3. "Customer service pro"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in El Paso, TX
    Current Employee - Customer Service Representative in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    Great pay and benefits

    Cons

    Stressful job. Hard to move up


  4. "Core Data Network Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Southlake, TX
    Current Employee - Network Engineer in Southlake, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    Opportunity to work with the latest and greatest equipment

    Cons

    Company is maturing and growth has slowed which impacts many day to day financial devisions


  5. "Area Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Springfield, MA
    Current Employee - AREA SALES MANAGER in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Love my job. Sales and Customer Service

    Cons

    No downfalls. I deal with everything that comes down the road.

    Advice to Management

    I'm a positive and loyal asset to any company.


  6. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Midland, MI
    Current Employee - General Manager in Midland, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    The greatest part of my role is helping others achieve their dreams.

    Cons

    Learning to balance work and home.

    Advice to Management

    Come with solutions, be in charge of your development, give your all every day and inspire others!


  7. "Executive Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Rancho Cordova, CA
    Former Employee - Executive Assistant in Rancho Cordova, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    Great pay and benefits from first day.

    Cons

    Becoming more corporate focused rather than employee focused.


  8. "Great Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Good starting pay. Benefits are A+. 401K is dollar for dollar match up to 6% yet you can invest more in your 401k than 6% of your check with $18,000 yearly cap. Shift bid is based on 50% seniority & 50% performance which gives you a change to get a good schedule if you perform well and haven't been there for 5yrs plus. If your shift starts later than 1PM you receive a 10% shift bonus and working on Sundays you receive 35% hourly increase. When overtime is available: time & half up to 11hours and double time for 11+ hours. Sometimes OT comes with bonuses if you work so many OT hours within a week or weekend. 2weeks vacation as soon as you get out of training also 56 hours of paid personal time off. If you need to switch your schedule for kids/doctors or other appointments you can flex your shift for up to 4hours and make up same day or another. Tuition up to 8k per year as long as you get and maintain a C grade or higher. Books reimbursement on your paycheck. 50% you Verizon bill and 35% off accessories............ Advice work hard and network with management. Like most careers/jobs its usually who you know that makes it easier and a lot smoother to advance. This job can become a career/stepping stone to get to where you want to be whether with the company or taking your talents elsewhere....Best company I've worked for in the customer service field.

    Cons

    Sometimes you deal with customers who think cellular phones are perfect and don't malfunction or they're billing statements are wrong and they call in yelling or saying bad words. Store reps create problems for Customer Service Reps to fix....Seems like pay raise metrics changes every year or two. You may end up with a shift with split days off or no weekends off. Pay raises and yearly bonus should be better. Supervisors seem stressed out all of the time. You may have to relocate to advance.

    Advice to Management

    Listen to the customer service reps, we are on the front line.


  9. "Customer Service Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Huntsville, AL
    Former Employee - Supervisor in Huntsville, AL
    Recommends
    Negative Outlook

    I worked at Verizon Wireless full-time (More than 8 years)

    Pros

    Great benefits, pay, vacation time. 50% off cellphone bill.

    Cons

    always attached and upper management is not supportive.

    Advice to Management

    difficult, looking for certain people that fits their mold.


  10. "Solutions Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Denver, CO
    Former Employee - Solutions Specialist in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    Good pay, good benefits, encouraging culture

    Cons

    Customer relations is difficult. Some customers think the company treats them unfairly, and sometimes, they're right.

    Advice to Management

    Listen to your employees and step in when needed. Have their back and empower them to make the right decisions.


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