Verizon Wireless Reviews | Glassdoor

Verizon Wireless Reviews

Updated February 28, 2017
7,233 reviews

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7,233 Employee Reviews

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  1. "Good pay, great benefits."

    Star Star Star Star Star
    Current Employee - Retail Support Specialist in Akron, OH
    Current Employee - Retail Support Specialist in Akron, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    High paced environment makes the day go by fast! The benefits are the best I've had with any company. Room for advancement if you are willing to move.

    Cons

    Retail hours and the holiday are brutal. High stress due to quotas and working with the public. Dealing with customer issues that can not be resolved in store.

    Advice to Management

    Cut back on micromanaging


  2. "Good company, great benefits"

    Star Star Star Star Star
    Current Employee - Solutions Manager in Raleigh, NC
    Current Employee - Solutions Manager in Raleigh, NC
    Recommends
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 5 years)

    Pros

    Great benefits including 401k, profit sharing, medical dental paid time off etc. large portion of earnings is based on commission so if you want to put in work you can earn a ton

    Cons

    Retail hours are very tiring especially around holidays, quotas are aggressive and can cause high pressure situations that some may not be comfortable, there is a lack of work life balance


  3. Helpful (2)

    "Business Government Customer Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Government Cusomer Opereator
    Current Employee - Business Government Cusomer Opereator
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    Descent call center pay, great benefits, off weekends and some holidays, and SOMETIMES schedule flexibility with flex and make up time. Job stability(Literally) you can get stuck with the position and the company with no promotion, but you will be able to keep the job. Who wants that if you want more out of life than a call center position?

    Cons

    I have been with the company a little over 2 years. The company will sell you the job and opportunities at first with in the company. Truth be told, the company will over work you with stats, numbers, and surveys that are not totally controllable. Yet, this will determine your success within the company and promotions. There are very talented people that may become stuck on the phones because some uncontrollable surveys or even management. Networking and surveys are very important if you do not want to be a statistic and stay on the phone. It is a very stressful environment when you have goals to move up. Management with many supervisors are micro. That alone can cause stress and performance to not be as great as it can be. We are adults and are responsible whether we do our job well or not. It is a high school environment, a lot of dreams are sold to employees without following through from upper management. Too many supervisors gossip and can over step boundaries.

    Advice to Management

    Do not let numbers and surveys become the main factor of promotions. We can not be perfect everyday, but we can sure do our best and should be recognized for that. Just because a person whom is a business call center rep may not be perfect on the phone. It does not mean they will not be awesome in a more fitting role within the company. My training group and I came in with over 20 people, and only 10 or less are still there. That says a lot if you pay attention to why employees are leaving? Happy employees, happy customers and management! It can produce better results with the overall company! get rid of micro management. If an employee is not doing their job, treating them like children is not going to make it better for anyone. That's why it is important to not become desperate with choosing employees, and choosing just anybody to fill the role. Get rid of the gossiping within the work place, do not let numbers become the determining factor of performance and promotions, and increase the starting pay. This job entails every aspect of the company and hard work from the following: tech support, customer relations, sales, and many times sometimes a psychologist to many callers. In training be upfront about the job description and in training place on the floor sooner so the new employees so they can get a better understanding of the job. Hands on training needs to be increased and also keep modules as well. The company will have better results if they cared more about the representatives and what can they do to make it better for all that is foreseeable. Watch the company grow more and employees become happier.


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  5. Helpful (1)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Basking Ridge, NJ
    Current Employee - Analyst in Basking Ridge, NJ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 5 years)

    Pros

    Good people, comfortable work environment

    Cons

    Hard to move up. It's who you know, not what you know

    Advice to Management

    Give everyone a chance to shine, and not just your friends


  6. "Financial Retention Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Verizon Wireless full-time

    Pros

    Great benefits, great pay, and great training

    Cons

    Fluctuations of shifts, not consistent with rules

    Advice to Management

    Listen to your employees


  7. "Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Alpharetta, GA
    Current Employee - Coordinator in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    Great opportunities for women and working mothers!

    Cons

    Note: Efficiencies are made to be short sweet and to the point!

    Advice to Management

    Recognize Great Talent!


  8. "Customer Service Operations/Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist
    Former Employee - Customer Service Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    Great company to start a career with excellent benefits. Co-workers and peers become your extended family.

    Cons

    Typical work place issues. Cliques among your leadership team.


  9. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless full-time

    Pros

    Great starting Pay and benefits

    Cons

    Closing a bunch of call centers


  10. "Associate Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time

    Pros

    Strong financial backing, smart leaders, great fast paced industry

    Cons

    Can be stressful, lots of layers


  11. "Customer Service Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Competitive wages. Great benefits.

    Cons

    Rotating schedules. Cliques. Forever changing focuses.



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