Verizon Wireless Solutions Manager Reviews | Glassdoor

Verizon Wireless Solutions Manager Reviews

Updated May 10, 2018
158 reviews

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Solutions Manager

3.6
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Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
91 Ratings

Employee Reviews

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Pros
Cons
  • It definitely made work life balance for the 12 wks a little conflicting since excused time doesn (in 949 reviews)

  • No work life balance (you are supposed to attend the call even at 12 AM) (in 268 reviews)

More Pros and Cons

  1. "Solutions Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager
    Current Employee - Solutions Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Great benefits and pay. Good people to work with.

    Cons

    Ever shifting priorities, metric based accountability.

    Advice to Management

    Choose a path and stick to it. You create confusion at the front line when you take a "flavor of the month" approach.


  2. "Solutions Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager in Phoenix, AZ
    Current Employee - Solutions Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Gain a lot of sales skills, training, etc.

    Cons

    stressful at time, but what good paying company isn't?

  3. Helpful (1)

    "Yellow Tape"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager
    Current Employee - Solutions Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Competitive Wages; Great Training; 401k benefits paid time off

    Cons

    work/life balance; typical corporate politics and archaic thinking

    Advice to Management

    Take chances take risks upend the status quo


  4. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Manager in Avondale, AZ
    Current Employee - Solution Manager in Avondale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay the benefits flexibility sometimes with schedule depends who has charge your store. The commission is good but some stores quotas do not make any sense based on their location.

    Cons

    Schedule is all over the place. Sometimes the work life balance is an opportunity for this company. On the retail side of things.

    Advice to Management

    Flexibility with hrs


  5. "Great benefits and pay at a cost of consistent work life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager in Sacramento, CA
    Current Employee - Solutions Manager in Sacramento, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Tuition assistance, matching 401k, medical, dental, and vision benefits for you and your family that are fantastic! Also, great leadership development and training. Verizon is committed to growing your skillset and helping make you a better employee all around.

    Cons

    Work life balance is difficult to achieve. No set schedule — this is retail after all. Difficult to get a Saturday off for personal events.

    Advice to Management

    This is an assistant manager role without a lot of recognition. The solutions manager usually is the one who knows all that’s going on in the store and is the cause of its success or failure but very rarely gets any recognition for a job well done. If possible, find a way to show those in this role that they have value with the company and they will work harder, drive more sustainable results, and value their employees and our customers more. Find a way to give SMs some work life balance, especially since they are hourly and are often treated and expected to behave as if they are salaried.


  6. Helpful (1)

    "Solutions Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager in Gaylord, MI
    Current Employee - Solutions Manager in Gaylord, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Great sales training and benefits

    Cons

    Some upper management are not professional or up front

    Advice to Management

    Be honest, and trust your management


  7. Helpful (3)

    "Verizon Wireless has changed in 2 years...beware."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager in Charlotte, NC
    Current Employee - Solutions Manager in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 5 years)

    Pros

    Sales experience. Pay is good compared to other jobs.

    Cons

    Biggest con is with layoffs, there are additional responsibilities and we are making less money every year with the sales quotas. Time Off/Life balance is non-existent. The culture Verizon wants you to have is to be dedicated to the company. A job is suppose to pay you to support your personal life, to be successful at Verizon, your life has to be Verizon. To the company you are a number, so if your department is laid off, it’s just business. No bonuses either.

    Advice to Management

    Hire back Operations People. Lower quotas so people want to work for you. I know so many talented people looking for jobs because the company stopped hiding valuing profits over people.

  8. "Solutions Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Manager in Olympia, WA
    Former Employee - Solutions Manager in Olympia, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless (More than 3 years)

    Pros

    Benefits are hard to beat in the industry. No schooling required and the training they offer is way above industry standard for any leadership position. They absolutely set you up for success in ornoutside if Cellular sales.

    Cons

    Cell industry shifting focus which means layoffs and broader responsibilities for management. Commission has become harder to attain focusing on customer service and 100% attainment rather than blowing the quota out of the water and paying eager reps for their hard work.

    Advice to Management

    Move up as quickly as possible. Staying in position with no movement can show a lack of desire to be with the company. Regardless of how comfortable you feel in taking over a store as a GM you should always be prepared to interview when it comes up.


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager
    Current Employee - Solutions Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    Amazing benefits. Overti.e accepted. Growth opportunity. Amazing training . Amazing rewards

    Cons

    Noooo life what so ever


  10. Helpful (3)

    "Solution manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Manager
    Former Employee - Solutions Manager
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Great benefits, competitive pay, engaging and satisfying if you push yourself to perform well, recognition to increase employee moral.

    Verizon is everywhere in the US so relocating can be easy if you want to get closer to family.

    Cons

    Verizon recently went through huge change with staffing and vision on profits. Verizon is looking for other source of revenue through (cloud, telematics, connected devices) which can be overwhelming to the customer.

    Another way to increase net profit is to lower cost. That’s exactly what Verizon did when thousands of employees were layoff in California. Reps who has been with Verizon 10 plus years losing their jobs with a month notice. I personally know people who are losing their homes because of this move by verizon.

    Competitive at all level and against different department. Example reps stealing sales in same stores. Direct vs indirect stores causing bad experience for the customer. When in store reps call tech for help it usually 50-50 good/bad experience with tech refusing to help in store reps. Even if it’s different department verizon reps/tech should work together for better experience.

    Advice to Management

    Your employee are human being. Treat them as such and I am sure they’ll want to work harder for you.

    Advice to executives: do an anonymous internal employee survey across the company and you’ll find how happy your employees are. This will help verizon take care of their employee better.