Verizon Wireless Solutions Manager Reviews | Glassdoor

Verizon Wireless Solutions Manager Reviews

Updated August 8, 2018
163 reviews

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Solutions Manager

3.4
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Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
94 Ratings

Employee Reviews

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Pros
Cons
  • "Strained work/life balance based on the shift system" (in 958 reviews)

  • "No work life balance (you are supposed to attend the call even at 12 AM)" (in 271 reviews)

More Pros and Cons

  1. "Great Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager in Columbus, OH
    Current Employee - Solutions Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    They really do give the power to the people.

    Cons

    Nobody great leaves the company


  2. Helpful (1)

    "Stand behind the creed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Manager
    Former Employee - Solutions Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    The pay and benefits are great compared to other wireless carriers.

    Cons

    Management does not care how sales are made just as long as it’s done. I used to enjoy coming to work but this is not the same company I started working for. Promotions are based more on who you know rather than performance.

    Advice to Management

    The stores are empty because the customers do not want to have to deal with in store staff.

  3. Helpful (1)

    "Solutions Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager in Houston, TX
    Current Employee - Solutions Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 5 years)

    Pros

    Decent Pay, Tuition Reimbursement, Health Benefits, Fairly Easy To Do

    Cons

    Micromanagement, Pressure To Hit Unrealistic Goals, Limited Power For Corrective Action On Employees, Too Many Expectations That Are Not Apart Of Job Description, Quotas Becoming More Unobtainable By The Month, Low Pay For The Amount Of Work You Put In, Retail Hours, Networking Becomes More Powerful Than Performance


  4. Helpful (3)

    "solutions manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Manager in Mesa, AZ
    Former Employee - Solutions Manager in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    great health benefits and time off

    Cons

    very stressful environment, little room for growth, no established mentoring program, growth is not based on hard work or accomplishments but the ability to network, hours are retail hours, quotas are not based on sales trends but on company goals which makes it almost impossible for management to accel in commissions


  5. Helpful (1)

    "Hard Work with corporate politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager in Southeast Grove, IN
    Current Employee - Solutions Manager in Southeast Grove, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    Benefits, Benefits, Benefits. 50% off phone service

    Cons

    The credo we use is complete garbage. This company condones shady sales tactics and turns the blind eye. Also absolutely no work life balance. If that’s what you’re looking for look for another company.

    Advice to Management

    No need they haven’t listened in decade of my employment.


  6. "Solutions Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager
    Current Employee - Solutions Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Great benefits and pay. Good people to work with.

    Cons

    Ever shifting priorities, metric based accountability.

    Advice to Management

    Choose a path and stick to it. You create confusion at the front line when you take a "flavor of the month" approach.


  7. "Solutions Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager in Phoenix, AZ
    Current Employee - Solutions Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Gain a lot of sales skills, training, etc.

    Cons

    stressful at time, but what good paying company isn't?

  8. Helpful (1)

    "Yellow Tape"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager
    Current Employee - Solutions Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Competitive Wages; Great Training; 401k benefits paid time off

    Cons

    work/life balance; typical corporate politics and archaic thinking

    Advice to Management

    Take chances take risks upend the status quo


  9. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Manager in Avondale, AZ
    Current Employee - Solution Manager in Avondale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay the benefits flexibility sometimes with schedule depends who has charge your store. The commission is good but some stores quotas do not make any sense based on their location.

    Cons

    Schedule is all over the place. Sometimes the work life balance is an opportunity for this company. On the retail side of things.

    Advice to Management

    Flexibility with hrs


  10. "Great benefits and pay at a cost of consistent work life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Manager in Sacramento, CA
    Current Employee - Solutions Manager in Sacramento, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Tuition assistance, matching 401k, medical, dental, and vision benefits for you and your family that are fantastic! Also, great leadership development and training. Verizon is committed to growing your skillset and helping make you a better employee all around.

    Cons

    Work life balance is difficult to achieve. No set schedule — this is retail after all. Difficult to get a Saturday off for personal events.

    Advice to Management

    This is an assistant manager role without a lot of recognition. The solutions manager usually is the one who knows all that’s going on in the store and is the cause of its success or failure but very rarely gets any recognition for a job well done. If possible, find a way to show those in this role that they have value with the company and they will work harder, drive more sustainable results, and value their employees and our customers more. Find a way to give SMs some work life balance, especially since they are hourly and are often treated and expected to behave as if they are salaried.