Verizon Wireless Reviews in Warrendale, PA | Glassdoor

Verizon Wireless Warrendale Reviews

Updated December 9, 2016
23 reviews

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Warrendale, PA

3.2
Star Star Star Star Star
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Approve of CEO
Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
14 Ratings

23 Employee Reviews

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Pros
  • Excellent pay and benefits offered (in 592 reviews)

  • Great pay (a bit more for being bilingual) great benefits since day 1 (in 1530 reviews)

Cons
More Pros and Cons

  1. "Able to work remotely"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer in Warrendale, PA
    Current Employee - Applications Developer in Warrendale, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    Able to work remotely. Salary is decent. Benefit is decent. Good vacation and personal days policy.

    Cons

    They outsource a lot of IT functions to India. They let a lot of good IT talents go.

    Advice to Management

    They outsource a lot of IT functions to India. They let a lot of good IT talents go.


  2. "Tele-Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tele Sales Associate in Warrendale, PA
    Current Employee - Tele Sales Associate in Warrendale, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Verizon Wireless full-time

    Pros

    The product is excellent, outages are rare.

    Cons

    They use this atrix ontainng about 20 criteria you mut meet.It is impossible to focus on just addding lines, but also data packages, accessories and about 14 more categories. NT family friendly. Like Verizon Communications I worked there for 15 years... It was a union job and a real hell hole to work in. VZW is also a hell hole. Forget about taking a sick day. They push the sales reps to the that a lot of shady transactions occur. People who are normally honest and trustworthy are obsessed with meeting projections ethics kind of go out the window.


  3. "VZW"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warrendale, PA
    Former Employee - Anonymous Employee in Warrendale, PA
    Doesn't Recommend
    Positive Outlook

    I worked at Verizon Wireless full-time

    Pros

    Comparable health benefits, 401k, and vacation. Tuition assistance. Comparable starting salaries.

    Cons

    Sterile work environment, minimal annual merit increases, going through a staff reduction, need to be mobile to advance career.

    Advice to Management

    Work environment needs an overhaul.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good opportunity to learn and earn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in Warrendale, PA
    Former Employee - Associate Director in Warrendale, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    good salary, good benefits, upward mobility possible...

    Cons

    allow all to participate in the process and don't hold grudges...

    Advice to Management

    Stop the politics and provide the support needed to all, not just the selected few...


  6. Helpful (1)

    "Strategic Account Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive in Warrendale, PA
    Former Employee - Business Account Executive in Warrendale, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon Wireless (More than 8 years)

    Pros

    Good Benefits, Good Pay, Horrible Direction

    Cons

    Way too many to list. This company owns you from day one.

    Advice to Management

    You have a great CREDO. You should follow it.


  7. "awesome place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Verizon in Warrendale, PA
    Current Employee - Telesales Verizon in Warrendale, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    good money good people around you always giving stuff away buys lunched for you sometimes give you a lot of vacation and personal times

    Cons

    very very structured. need to meet requirements and monthly goals to keep kob


  8. "Downhill company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Associate in Warrendale, PA
    Former Employee - Business Sales Associate in Warrendale, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Pay was decent, decent benefits, some free lunches

    Cons

    Quota became harder and harder to hit each month, so many changes coming from management that had no idea how to perform our jobs, verizon started outsources employees to save money...resulted in massive lay offs

    Advice to Management

    Care more about the long term, loyal employees...don't treat them like "just a number "


  9. "Business Support Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Support Coordinator in Warrendale, PA
    Former Employee - Business Support Coordinator in Warrendale, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    Benefits and great pay, flex time

    Cons

    training, location, performance rating system

    Advice to Management

    none


  10. Helpful (2)

    "Better than average pay but you'll work for it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Warrendale, PA
    Former Employee - Supervisor in Warrendale, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Pay was above average in area for job. Good culture, coworkers were a great group. Hard work can pay off with higher bonuses for leading coordinators. The company helped employees get better - VERY few were ever fired for their performance. Good training. Good 401k match and profit sharing. While there were improvements that I would like to see, I always felt the company had my back so long as I did the work they requested.

    Cons

    Benefits have been getting worse (newer employees have less vacation days, health insurance has become more expensive). Limited opportunity to promote upward. Many get pulled into customer service right out of college with promises that they could move into their field, but every job I've seen in business, marketing, IT, etc. requires 3-5 years experience to apply, so they get stuck in customer service. Work/life balance is clearly lacking due to the excessive number of FMLA claims. The center was closed in 2014 along with many others, so be sure to keep your resume/education updated if you work elsewhere - there is no guarantee it will last very long.

    Advice to Management

    Improve work/life balance. Taking vacation days away from new employees was a bad idea. Get better at hiring people to work from home or remotely from other centers. You are a technology company, so it is unfortunate that you're behind the curve on this. If you hire people out of college with promises that they can promote within the company, consider their time in their current role within the company as experience, even if it is not in the field they are applying to, so long as they have a degree in the field.


  11. "Well seasoned former employee."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Coordinator (BGCO) in Warrendale, PA
    Former Employee - Customer Service Coordinator (BGCO) in Warrendale, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    Great hours, benefits and free coffee. Middle management was wonderful.

    Cons

    Once the company became too big, employees held no importance. No appreciation, personal contact, empathy. Dynamic expectations, poor communication and upper management was non existent on the floor. Middle management did their very best, but, they were the unfortunate messangers when policy changed monthly. The expectations grew as morale sunk. No team mentality at the end. We were 'rewarded' with coins to redeem for coffee, candy sugary soda and high energy drinks. Go to your desk, pump out as many calls as you can, leave. Sad end to a once great company to work for. Too much stress on a daily basis.

    Advice to Management

    Get out of your office. Learn your employees names, pop in and say hello. (Upper management)


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