Vermont Teddy Bear Reviews | Glassdoor

Vermont Teddy Bear Reviews

Updated January 27, 2017
23 reviews

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3.5
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John F. Gilbert
7 Ratings

23 Employee Reviews

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  1. "Seasonal Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Albans, VT
    Current Employee - Anonymous Employee in Saint Albans, VT
    Recommends

    I have been working at Vermont Teddy Bear full-time (Less than a year)

    Pros

    Great people to work with. Casual dress code

    Cons

    Drama, changes all the time


  2. "Good and friendly people, middling pay, questionably-ethical business practices with customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Call Center in Shelburne, VT
    Former Employee - Seasonal Call Center in Shelburne, VT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vermont Teddy Bear (Less than a year)

    Pros

    Friendly employees, warm smiles, gentle encouragement, etc. Flexible hours (you let them know when you're available in advance). Selling fluffy and whimsical joyous stuff like teddy bears and pajamas

    Cons

    Unethical (in my opinion) marketing and business practices. Stingy on returns/refund policies, resulting in upset customers and low morale. Boston-based investors have squeezed double the profits out of the company in recent years, but the staff that makes it happen doesn't see any of that money. High staff turnover due to simmering low morale (most competent folks find higher-paying jobs elsewhere). Increasing reliance on BDSM-based and adult "sexy" products, as opposed to their original fluffy and family-friendly wares... it's only a matter of time before they selling bears along with d*ldos. Mediocre employee salaries. Inadequate training. Treat seasonal workers like children with "fun games" and sales contests. Try to bribe increased morale by offering stingy prizes: a *chance* to win a $20 coffee card (1 card total for 20 employees over a 2-week period... what an embarrassing offer). Almost their entire business is selling Chinese-made crap at an obscene markup; only the original teddy bears are made in Vermont, but the larger bears, all paamas, and accessories are made overseas in who-knows-what-conditions. What most upset me was the deceptive marketing (sending out coupon codes that didn't exist, for example) and the advertising support of hateful, divisive (and un-Vermonty) radio programs like Rush Limbaugh.

    Advice to Management

    Pay your employees better to please *them* instead of your investors. And stop scamming your customers.


  3. "seasonal work at VT Teddy Bear"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Vermont Teddy Bear part-time (Less than a year)

    Pros

    Trainers and supervisors were mostly friendly, helpful, and patient. Very flexible scheduling. Decent employee discount if you need bears, brownies, or pajamas for the holidays.

    Cons

    Some of the customer service calls can be tricky and are better suited to be handled by experienced employees rather than seasonal workers.


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  5. "summer job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Everyone working there is super nice; a great place to work. Of all the summer jobs, working with teddy bears was pretty great!

    Cons

    I really can't think of any, I had a great time working here.


  6. Helpful (1)

    "Employment review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Doesn't Recommend
    Negative Outlook

    I have been working at Vermont Teddy Bear full-time (More than 3 years)

    Pros

    *Flexible work schedule - They are very accomodating to your current schedule - Great as a second job
    *Great co-workers - the employees are super friendly, helpful and welcoming. Most folks are ready to help whenever needed with a smile.
    *BEARS - this doesn't really need explaining...we work with BEARS all day!
    *Awesome customers

    Cons

    *Management - The company has struggled to keep the positive work environment alive. Big changes have been made to every aspect of the company and the communication about said changes has been non-existent. There is now a feeling of confusion, fear and resentment among employees. Positions are "eliminated" and the long-time (10+ year) veteran employee is "let go" and the position is then immediately posted, usually using a different title but sharing all of the same responsibilities.
    *Products - slowly, VTB has been introducing "hybrid" bears - aka Made In China. Those of us who work here because of what VTB stands for (quality bears handmade in the USA) are disappointed every time a new bear or fur is introduced. The quality seems to be going quickly downhill, but the cost hasn't changed
    *Teamwork - I no longer work on a team at VTB, I now do my work on my own with little interaction with other departments or even other aspects of my own department. The company will sometimes do "Employee Appreciation Days" that can only be enjoyed by management themselves and a few select departments that are able to stop working at the drop of a hat. Those who are actually serving our customers (Call Center and Retail) are never able to take part, as the customers don't stop calling/visiting the store.

    Advice to Management

    Talk to your employees and LISTEN to what they have to say. Having employee meetings, BBQs etc is pointless if the entire company cannot attend. You are ostracizing your employees by hosting multiple events they cannot attend. In the 4 years I have been a full-time employee here, I have spent a total of 30 minutes at an employee appreciation event and it was normally scheduled lunch break.

    By treating your employees like people and not possessions, you will not only see less turn-over, but you will have a happier, more dedicated and efficient staff!

    PS - CEO is listed incorrectly, thus the neutral review of him.


  7. "Busy Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vermont Teddy Bear full-time (More than 3 years)

    Pros

    There was always something to do there. Benefits are key there as not many Vermont companies get close to offering what they do. Had great boss whom was laid back but not all management was the same

    Cons

    Management was not consistent across the company. Title descriptions meant nothing as a coordinator could be making equal to a specialist or manager. Hidden information from above, superiority of who should know what

    Advice to Management

    Mandate that management needs to check in with employees and have managers be truly enthusiastic about doing so as it is obvious what team players are chosen ones


  8. "Nice work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Shelburne, VT
    Former Employee - Customer Service Representative in Shelburne, VT

    I worked at Vermont Teddy Bear part-time (Less than a year)

    Pros

    Very friendly staff at Vt Teddy Bear. When you start they take you on a tour of the facilitates and very clearly want you to enjoy the work you do.

    Cons

    I worked in customer service which is always a little dull.


  9. Helpful (1)

    "Distribution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Distribution
    Former Employee - Distribution
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Friendly environment, team work, great discount

    Cons

    Not at all handicap accessible


  10. "Call Center Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Shelburne, VT
    Former Employee - Call Center Representative in Shelburne, VT
    Approves of CEO

    I worked at Vermont Teddy Bear part-time (Less than a year)

    Pros

    Flexible schedule, friendly coworkers, free food and gift prizes during busy seasonal holidays.

    Cons

    Training is very rushed and many employees give wrong information to customers, especially from outsource centers, which creates angry customers who then call into us at the customer service center and take it out on us.

    Advice to Management

    Less outsourcing


  11. Helpful (1)

    "VTB: where autonomy, transparency, and collaboration mix."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Manager in Shelburne, VT
    Current Employee - Digital Marketing Manager in Shelburne, VT
    Recommends
    Positive Outlook

    I have been working at Vermont Teddy Bear full-time (Less than a year)

    Pros

    I left a start-up that turned into a toxic corporate environment. Vermont Teddy Bear was a huge breath of fresh air. In the last couple years management has worked hard to create an innovative and highly transparent workplace. All employees enjoy a high degree of autonomy paired with the expectation that each individual exercises their skill and creativity to the best of their ability. I love it here. No politics, no drama, just a focus on creating and selling high quality products (and having fun doing it).

    Cons

    Though Vermont Teddy Bear fosters a healthy and positive work atmosphere, people who are not comfortable in being assertive with their ideas/methodologies could potentially be intimidated by the cultural expectation of involvement in most dialogue. Other then that its an extremely open, supportive, and kind work environment.

    Advice to Management

    Not too much really. Management has a great grasp on what needs to be done - while actively listening to ideas/concerns of subordinates.



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