Vertafore Customer Support Representative Reviews | Glassdoor

Vertafore Customer Support Representative Reviews

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Customer Support Representative

4.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
Vertafore Chief Executive Officer Amy Zupon
Amy Zupon
0 Ratings

Employee Reviews

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Pros
  • Great teams and an awesome work-life balance (in 41 reviews)

  • Great People and great location of the Bothell office (in 38 reviews)

Cons
  • Upper Management does not know what they are doing (in 25 reviews)

  • Not enough transparency, senior management turnover (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work, has room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Bothell, WA
    Current Employee - Customer Support Representative in Bothell, WA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Vertafore full-time (More than 5 years)

    Pros

    Vertafore offers a great working environment and a competitive job. Team atmosphere and points to spend for goodies, when going above and beyond your job requirements.

    Cons

    The call center atmosphere is horrible. And the operations team knows absolutely nothing about what our customers need or expect. They took a call enter model out of the box and expect to conform our customers expectations to that and it doesn't work well at all. Which in turn makes customers upset and that gets passed along to reps.

    Advice to Management

    Listen to reps when they tell you something and please grow a backbone already!