Vertafore Reviews | Glassdoor

Vertafore Reviews

Updated May 23, 2017
320 reviews

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Full-time Part-time

320 Employee Reviews

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Pros
  • Amazing people, work life balance, and exciting technology (in 39 reviews)

  • Great People and great location of the Bothell office (in 39 reviews)

Cons
  • High turnover among upper management, benefits are expensive, 401k matching could be better (in 20 reviews)

  • Not enough transparency, senior management turnover (in 10 reviews)

More Pros and Cons

  1. Helpful (4)

    "There were good things..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Dacula, GA
    Former Employee - Anonymous Employee in Dacula, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Vertafore full-time (More than 3 years)

    Pros

    Vertafore tries, very hard, to do the right thing. There are starts and stops in employee training plans... it would be great to see these followed through. While people enjoy a free lunch, they enjoy development even more.

    Cons

    Bringing in a "Customer Care Officer" who is mainly focused on Services revenue is an issue, as there is throwing over the fence of projects that run out of funding to Support so that Services is hitting their numbers.

    Advice to Management

    Ensure you are conducting true skip levels, not just within the organizational lines, but HR down into the organizations. Know your business, understand the issues to be addresses. Ensure your leaders truly have a passion for the customers (what IS the impact of the issue on their business), the teams (how does lack of training impact their ability to service the customers, and impact their feelings on how they perform), and want to be part of the solution towards a world class organization and aren't just satisfied with "we are getting by".

    Vertafore Response

    Feb 1, 2016 – SVP, Chief People Officer

    Thanks for your service to Vertafore and the thoughtful advice you’ve provided for us to share with leaders. I often see many reviews — like yours — where it is apparent that you were connected to ... More


  2. Helpful (2)

    "Great company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shared Services Team Member in Bothell, WA
    Former Employee - Shared Services Team Member in Bothell, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Vertafore full-time (More than 5 years)

    Pros

    Good work/life balance and a lot of opportunities to learn about the business. Snehal Desai is an excellent leader and has transformed the customer care team.

    Cons

    The CEO is remote and the employees don't hear much from him.

    Advice to Management

    Continue to promote from within.

    Vertafore Response

    Dec 15, 2015 – SVP, Chief People Officer

    Thanks for your review. I’m delighted to hear that you enjoyed your time on our Shared Services Team and found a great leader in Snehal Desai, our SVP, Chief Customer Care Officer. I agree, he’s been ... More


  3. "Software Development Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bothell, WA
    Former Employee - Anonymous Employee in Bothell, WA
    Recommends
    No opinion of CEO

    Pros

    Great work-life balance, good place to learn agile development

    Cons

    Not enough transparency, senior management turnover

    Advice to Management

    None

    Vertafore Response

    Jan 12, 2016 – SVP, Chief People Officer

    Thank you for your review and your service to Vertafore. As you may have seen in my previous review responses, I’m always interested in hearing more detail directly from you on how we can improve ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Great Co Workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Lansing, MI
    Current Employee - Inside Sales Account Manager in Lansing, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Vertafore full-time (More than a year)

    Pros

    Holiday parties, free lunches, free pop and snacks, great co workers

    Cons

    Senior Management, lack of value in employees

    Vertafore Response

    Jan 12, 2016 – SVP, Chief People Officer

    Thanks for sharing your review and I'm glad you are enjoying our culture and benefits in East Lansing. It is a fantastic office and group of people! I'd like to hear more about where we can improve ... More


  6. Helpful (7)

    "Better options out there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bothell, WA
    Former Employee - Anonymous Employee in Bothell, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vertafore full-time

    Pros

    Great co-workers, great location. Great side perks like barista made coffee and snacks.

    Cons

    High turnover in c level executives creates a CYA mid-management mentality. Which shows on how employees are treated and how they respond to the task at hand. This atmosphere creates a cycle of changing priorities to often and a manage by fear enviroment.

    Advice to Management

    C level get on the floor and have an honest discussion with your non management staff. Keep the managers away and see what you find out.

     You have some unsung heros in management and clean house or retrain the managers that need it. Your worker bees know the good and bad ones.

    Vertafore Response

    Feb 1, 2016 – SVP, Chief People Officer

    As always, I’d like extend the offer to contact me to express more thoughts on your Vertafore experience. I can be reached at ljohnson@vertafore.com. I have read your entire review, however the ... More


  7. Helpful (4)

    "constantly evolving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales in Boulder, CO
    Current Employee - Inside Sales in Boulder, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Vertafore full-time (More than 3 years)

    Pros

    company is growing and there are frequently changes. depending on your personal ability to cope with change this could be frustrating and/or exciting. compensation is fair, benefits are good, and there are plenty of good people working here

    Cons

    some market verticals are better equipped with resources than others. senior management tends to focus on the bottom line and not pay attention to the details that affect it. some sr. management is downright narcissistic and moody.

    Advice to Management

    there needs to be accountability across the organization and better planning to ensure smooth transitions around product releases and sales operations. management should spend more time listening to the people on the front lines in order to avoid the negative repercussions of making decisions in a vacuum.

    Vertafore Response

    Dec 21, 2015 – SVP, Chief People Officer

    I am very concerned about many of your comments, especially your perception of senior management and a lack of accountability within the organization. During my time here, I haven’t experienced what ... More


  8. Helpful (2)

    "Implementation Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Consultant I in Conyers, GA
    Former Employee - Implementation Consultant I in Conyers, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vertafore full-time (More than 3 years)

    Pros

    Technical environment and generally casual working environment.

    Cons

    The shining stars of the organization are generally given a very, very long rope with which to hang themselves although some of the tolerated behavior is categorically against company policy.

    Advice to Management

    A well-respected employee should be someone who demonstrates both personal and professional work/life balance.

    Vertafore Response

    Dec 21, 2015 – SVP, Chief People Officer

    Hello. It is clear you are speaking about a particular situation or incident. Since you are no longer a current employee, I want to let you know that I am available to speak further with you. You can ... More


  9. Helpful (2)

    "Putting the employee first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Bothell, WA
    Current Employee - Anonymous Employee in Bothell, WA
    Recommends

    I have been working at Vertafore (More than 10 years)

    Pros

    RAVE! Here is an example when a company puts their employees first. Vertafore is changing the payroll cycle and knowing this could affect their employees, they’re covering all employee benefits for medical, dental and vision for the first pay period in January.
    Thank you Vertafore.

    Cons

    It would be nice if Sr. Management walked around each floor to meet people. A lot of the time we only see them in All Hands Meetings.

    Vertafore Response

    Nov 23, 2015 – SVP, Chief People Officer

    I truly appreciate your RAVE! I have to give credit to the employees who offered their perspective on our upcoming payroll cycle change and how it would impact them during our recent roadshow to ... More


  10. "Ok place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Boulder, CO
    Former Employee - Inside Sales Representative in Boulder, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay, benefits and time off

    Cons

    Changing direction all of the time

    Advice to Management

    No advicec

    Vertafore Response

    Dec 9, 2015 – SVP, Chief People Officer

    Thank you for your review. We're glad you enjoyed your overall experience, given your pros list, and I'd be interested to hear more about specific areas where we can improve. Feel free to email me at ... More


  11. Helpful (1)

    "Not a job but a career!"

    Star Star Star Star Star
    Current Employee - Customer Support Specialist in Pulaski, TN
    Current Employee - Customer Support Specialist in Pulaski, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time

    Pros

    This place really cares about the workers. They strive to make us as happy as possible and inspire us to work harder.

    Cons

    No real cons to gripe about as of yet. Everybody seems to dig it.

    Advice to Management

    Keep doing what you are doing and we will keep growing stronger every day!

    Vertafore Response

    Nov 23, 2015 – SVP, Chief People Officer

    I'm thrilled to hear you are enjoying your role and our Pulaski office. Thank you for your review!


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