Vesta Corporation Reviews in Portland, OR | Glassdoor

Vesta Corporation Portland Reviews

Updated October 5, 2017
26 reviews

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Portland, OR Area

2.5
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Doug Fieldhouse
10 Ratings

26 Employee Reviews

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Pros
  • The call center bonuses are aligned so that everyone is working towards the same goals (in 6 reviews)

  • Shifts available 24hrs a day and free coffee (in 3 reviews)

Cons
  • No idea what the upper management is doing, and where the company train is going (in 6 reviews)

  • Call center work isn't for everyone (in 5 reviews)

More Pros and Cons

  1. "Mix of a good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Vesta Corporation (More than a year)

    Pros

    Typical company of a telecommunication or top-up business

    Cons

    No idea what the upper management is doing, and where the company train is going.


  2. "Engineering innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Tigard, OR
    Former Employee - Software Engineer in Tigard, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vesta Corporation full-time (More than a year)

    Pros

    Movement toward agile methodologies
    Good focus on quality at the engineering team level
    Decent pay
    Bravely re-imagining itself to keep relevant in a changing world

    Cons

    Upper management re-imagining makes for an unstable work environment
    Claims of being family ring hollow when you lay off my brother and sister co-workers
    Alcohol-infused outings, though fun, border on dysfunction
    Tigard is not Portland

  3. Helpful (2)

    "Very unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vesta Corporation full-time (More than a year)

    Pros

    Honestly ZERO...They have no real direction and extremely poor leadership.

    Cons

    They have no direct, no plan. They honestly have a product they don't know how to market. Lots of eggs in a few baskets. NO BRAND IDENTITY.

    Advice to Management

    Find a direction, find a brand identity. Who are you targeting with your product? How are you marketing it?? If you don't know who you are then HOW can you move forward as a company?


  4. Helpful (1)

    "I loved my job - wish I was there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Processing Agent & Revenue Assurance Specialist in Tigard, OR
    Former Employee - Order Processing Agent & Revenue Assurance Specialist in Tigard, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vesta Corporation full-time

    Pros

    The management staff,and co-workers, are awesome; the work is also easy. Room for advancement. It is a inbound call center. Monthly incentives for hitting goals and quarterly contests.

    Cons

    Order Processing wasn't bad but, Revenue Assurance sometimes gets verbally abusive callers or difficult clients.

    Advice to Management

    When I worked for Vesta we were all like a family. You could offer 4 ten hour shifts again and/or times/ways people on the floor can sharpen there computer skills when they are not clocked in. Maybe encourage people to work on skills in order to earn monthly incentives.


  5. "Great Starter"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Vesta Corporation full-time (More than 10 years)

    Pros

    Willing to take those with little to no work experience and train them from the bottom up.

    Cons

    Depending on position and length of employment; compensation can be a bit low.

    Advice to Management

    Always allow those under you to share their ideas and knowledge with you.


  6. Helpful (2)

    "Avoid this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend

    I worked at Vesta Corporation (More than 3 years)

    Pros

    They will hire just about anyone in their call center.

    Cons

    See above. Terrible treatment and low wages for call center employees.


  7. "Great Place to Start a career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Portland, OR
    Former Employee - Supervisor in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great support staff, great training, friendly people to work with. It has been gratifying to see the people with whom I work grow and advance as the company grows. The call center bonuses are aligned so that everyone is working towards the same goals.

    Cons

    Call center work isn't for everyone.

    Advice to Management

    Spend more time listening to the agents taking calls. Maybe take some yourself! You could learn a lot about the customer experience and it would mean a lot to your team if you could spend a day or even an hour in their shoes.

  8. "Supervisor"

    StarStarStarStarStar
    Former Employee - Call Center Supervisor in Tigard, OR
    Former Employee - Call Center Supervisor in Tigard, OR
    Doesn't Recommend

    I worked at Vesta Corporation full-time (More than 8 years)

    Pros

    Call Center area only. Worked there for 8 years - Supervisor for 7 years. Was one of the best places I've ever worked at for first 6 years. Down hill since. No current Pros

    Cons

    Call Center portion of company - Low moral, no incentives or recognition for reps. Poor management from Call Manager and Production Manager.

    Advice to Management

    Replace upper Call Center Management with people that understand how to manage others. Increase starting wage for reps., create better moral in department so people want to work there.


  9. "OPA"

    StarStarStarStarStar
    Former Employee - Order Processing Agent in Beaverton, OR
    Former Employee - Order Processing Agent in Beaverton, OR

    I worked at Vesta Corporation part-time

    Pros

    simple work and there is often a lot of free time.

    Cons

    customers can be uncooperative and management is very strict about call times


  10. "Kinda Lost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Positive Outlook

    I worked at Vesta Corporation full-time

    Pros

    Good people, good products, lots of potential for growth in very dynamic market sector. Pretty good work atmosphere.

    Cons

    Tigard location leaves much to be desired. Feel sort of isolated from the rest of the PDX area.

    Advice to Management

    Provide clear leadership to managers, so that employees know what's on the up and up. A bit too much drama for my taste.


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