Vesta Corporation Reviews | Glassdoor

Vesta Corporation Reviews

Updated May 16, 2017
54 reviews

Filter

Filter

Full-time Part-time

2.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Doug Fieldhouse
21 Ratings

54 Employee Reviews

Sort: Popular Rating Date

Pros
  • The call center bonuses are aligned so that everyone is working towards the same goals (in 6 reviews)

  • Shifts available 24hrs a day and free coffee (in 3 reviews)

Cons
  • Call center work isn't for everyone (in 5 reviews)

  • Very bad working condition and upper management was bad (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "I loved my job - wish I was there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Processing Agent & Revenue Assurance Specialist in Tigard, OR
    Former Employee - Order Processing Agent & Revenue Assurance Specialist in Tigard, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vesta Corporation full-time

    Pros

    The management staff,and co-workers, are awesome; the work is also easy. Room for advancement. It is a inbound call center. Monthly incentives for hitting goals and quarterly contests.

    Cons

    Order Processing wasn't bad but, Revenue Assurance sometimes gets verbally abusive callers or difficult clients.

    Advice to Management

    When I worked for Vesta we were all like a family. You could offer 4 ten hour shifts again and/or times/ways people on the floor can sharpen there computer skills when they are not clocked in. Maybe encourage people to work on skills in order to earn monthly incentives.


  2. "Worst call center I've ever worked at"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Order Processing Agent in Alpharetta, GA
    Former Employee - Order Processing Agent in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vesta Corporation full-time (Less than a year)

    Pros

    Easy job that's it

    Cons

    Horrible horrible management! They play favorites with people who have been there longest. No direction! Low pay! Takes 6 months to go permanent. U have to bring a dr note if you miss a day or you will be termd. My training class had about 30 and 4 were left after I left.

    Advice to Management

    You can't keep employees because you mistreat people and act like we are robots


  3. Helpful (2)

    "Very unprofessional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vesta Corporation full-time (More than a year)

    Pros

    Honestly ZERO...They have no real direction and extremely poor leadership.

    Cons

    They have no direct, no plan. They honestly have a product they don't know how to market. Lots of eggs in a few baskets. NO BRAND IDENTITY.

    Advice to Management

    Find a direction, find a brand identity. Who are you targeting with your product? How are you marketing it?? If you don't know who you are then HOW can you move forward as a company?


  4. "Great Starter"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Vesta Corporation full-time (More than 10 years)

    Pros

    Willing to take those with little to no work experience and train them from the bottom up.

    Cons

    Depending on position and length of employment; compensation can be a bit low.

    Advice to Management

    Always allow those under you to share their ideas and knowledge with you.


  5. Helpful (3)

    "Worst Job!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Processing Agent in Alpharetta, GA
    Former Employee - Order Processing Agent in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paid Bills.
    Co-Workers.
    Free Coffee.
    Nothing Else. Sorry!

    Cons

    Just About Everything.
    Strict Policies.
    Feels Like You're Their Dummies.
    They Take All Your Privileges.
    DO NOT WORK FOR VESTA.

    Advice to Management

    Loosen Up, Think About Your Employees Who Are Helping YOU Get MONEY! Give Them More Restroom Breaks!! The Whole Aux 9 Thing Is Ridiculous. I Doubt You'll Like If Your Bathrooms Were Limited!!!!!


  6. Helpful (2)

    "Avoid this place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend

    I worked at Vesta Corporation (More than 3 years)

    Pros

    They will hire just about anyone in their call center.

    Cons

    See above. Terrible treatment and low wages for call center employees.


  7. Helpful (1)

    "Not a place for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Processing Agent in Alpharetta, GA
    Former Employee - Order Processing Agent in Alpharetta, GA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Vesta Corporation part-time

    Pros

    Great coworkers
    Casual dress code
    Free Coffee

    Cons

    Timed bathroom breaks
    Very little chances of moving up
    30 minute lunches even for 10 hour shifts
    Strict attendance rules
    Supervisors aren't very helpful and have a pretty cushy job compared to reps
    System is always failing or always some type of computer issues


  8. "Great Place to Start a career!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Portland, OR
    Former Employee - Supervisor in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great support staff, great training, friendly people to work with. It has been gratifying to see the people with whom I work grow and advance as the company grows. The call center bonuses are aligned so that everyone is working towards the same goals.

    Cons

    Call center work isn't for everyone.

    Advice to Management

    Spend more time listening to the agents taking calls. Maybe take some yourself! You could learn a lot about the customer experience and it would mean a lot to your team if you could spend a day or even an hour in their shoes.


  9. "Supervisor"

    Star Star Star Star Star
    Former Employee - Call Center Supervisor in Tigard, OR
    Former Employee - Call Center Supervisor in Tigard, OR
    Doesn't Recommend

    I worked at Vesta Corporation full-time (More than 8 years)

    Pros

    Call Center area only. Worked there for 8 years - Supervisor for 7 years. Was one of the best places I've ever worked at for first 6 years. Down hill since. No current Pros

    Cons

    Call Center portion of company - Low moral, no incentives or recognition for reps. Poor management from Call Manager and Production Manager.

    Advice to Management

    Replace upper Call Center Management with people that understand how to manage others. Increase starting wage for reps., create better moral in department so people want to work there.


  10. Helpful (3)

    "Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Washington, DC
    Former Employee - Administrative Assistant in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It was close to my house

    Cons

    Very bad working condition and upper management was bad.


Showing 54 of 58 reviews
Reset Filters