Veterans Benefits Administration "vba" Reviews | Glassdoor

Veterans Benefits Administration Employee Reviews about "vba"

Updated Sep 21, 2019

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2.6
37%
Recommend to a Friend
30%
Approve of CEO
Veterans Benefits Administration CEO David J Shulkin
David J Shulkin
20 Ratings
Pros
  • "Good pay easy approval for days off(in 7 reviews)

  • "That is the only good thing about employed by Oakland VBA(in 5 reviews)

Cons
  • "Casual culture of sexual harassment and work place intimidation among employees(in 8 reviews)

  • "If you put in a few years as VSR, you will be guaranteed an RVSR job(in 7 reviews)

More Pros and Cons

Reviews about "vba"

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  1. Helpful (4)

    "An opportunity to serve those who served"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Veteran Service Representative in Columbia, SC
    Recommends

    I worked at Veterans Benefits Administration full-time for more than a year

    Pros

    A sense of mission came with every day working at VBA. Lots of personal interactions with veterans, including on the staff, and people who are genuinely interested in the work that they are doing. Training prepares you for the work, and the administrative and customer service experience gained are valuable.

    Cons

    I worked at VBA until mandatory overtime was implemented on Saturdays, beginning at 7:30 am. Despite all the good qualities of the work and my overall satisfaction with the job, this inflexibility was too much for me, so I moved on. The training was not always seriously done, with questions about the effects of court decisions being far too decentralized at the individual regional offices.

    Advice to Management

    Structure overtime in a way that makes sense for employees. You lost one of your most productive employees in a spirit of stick-it-to-the-union. High-quality, interactive training coming from a centralized location would be an improvement. A virtual question-and-answer system that allows centralized best practices would keep employees from making too many tough calls on their own.

    Veterans Benefits Administration2014-10-22
  2. Helpful (1)

    "Getting worse one day at a time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Veteran Service Representative in Oakland, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Veterans Benefits Administration full-time for more than 3 years

    Pros

    Pay is really good. That is the only good thing about employed by Oakland VBA. Highest locality pay in the nation.

    Cons

    This office has a lot of problems. Every day there is a new problem in this office. Employees here casually come in late and leave work early. Managers will not do a thing about it. There are so many sex scandals in this office that would make you cringe. Managers quit on a daily basis or just stop caring. In short, do not work here if you have other option. A lot of employees here are veterans with fake disability... statuses and they get pay about 3 grands a month tax free and also shows up to collect a pay check as federal employee. They these very same employees do not perform any meaningful works.

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    Advice to Management

    Close this office

    Veterans Benefits Administration2019-09-21
  3. Helpful (6)

    "It keeps getting harder and worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vsr 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Veterans Benefits Administration full-time for more than 3 years

    Pros

    Pay and benefits are great. Opportunities to work from home do exist. Keep in mind that pay and benefits are not the most important things.

    Cons

    A lot of people have started taking medication because of the stress. Micromanaging, berating and harassment, racism and sexism. A lot of mandatory overtime. There is a quota that each production employee (VSR, RVSR, DRO) has to meet every pay period or they could lose their job. This basically says veterans and their claims are just a number to VBA. A lot of people work claims the way they want to instead of how... they are supposed to be worked. This creates a lot of rework on almost every claim to fix people's mistakes. This is a bad, bad place to work and nothing is being done about it.

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    Advice to Management

    The cons outweigh the pros so you figure it out.

    Veterans Benefits Administration2018-12-07
  4. Helpful (6)

    "RVSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Rvsr 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Veterans Benefits Administration full-time for more than 8 years

    Pros

    Good salary, strong benefits, telecommute opportunities, and lots of overtime (however it's often mandatory). Also, many great people that really care about veterans because several are veterans themselves..

    Cons

    VBA is a heads-down work environment that does not encourage creativity or input from employees. There is no leadership at this organization, just managers (big difference). Claims adjudication at VBA is a production based atmosphere with very unrealistic job standards. VBA deploys work-load and quality standards that are nearly impossible to obtain with no flexibility or concern for basic human error. The... standards are followed without any understanding or concern for employees or primary client (veterans). Furthermore, technology at this organization is often antiquated at best. Attempts to bring the technology into the future have failed, or are so mechanically endemic with malfunction that wonder how claims are processed on a daily bases. The organization is rife with constant policy change and erratic work flow. In fact, I have never been affiliated with an organization that continually attempts to put employees at a disadvantage by setting up its own people for failure (what a complete misallocation of precious government resources. The training is sub-par at best and not reinforce with any follow-up support. The Secretary of the VA proclaims transparency is of the upmost importance but the current administration is highly clandestine with regard to organizational policy and how such policy is applied to the staff. In short, this is a thankless job that has gotten so far away from its mission statement that it has become embarrassing.

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    Advice to Management

    Stop training hapless “yes” people that are scared to even challenge anything coming from Central Office and start finding and promoting quality leaders that have genuine empathy for employees and deep sympathy for veterans. Stop supporting this culture of robotic managers that VA attempts to provide the farcical title of Coach. There is no coaching, mentoring, guiding, molding, or any other leadership qualities... being implemented in this organization.

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    Veterans Benefits Administration2018-01-22
  5. Helpful (4)

    "Bad Work Culture + Lazy Workers = All Veterans Left Behind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Veteran Service Representative in Oakland, CA
    Negative Outlook

    I worked at Veterans Benefits Administration full-time for more than 3 years

    Pros

    It provides decent pay for the area although still less than private sector jobs. Working with veterans directly can be hit and miss but its more like 40 percent positive v. 60 percent negative. Generally the job is very easy.

    Cons

    Preferential treatment of bad employees over good employees. Good workers are often ignores. Bad workers get all the attention because they like to complaint. The MST coordinators are always behind on their works but instead of enforcing a fair work standard management cut corners and gave the coordinators preferential treatment by making everyone else do their major work loads and give them plenty of times and... credits to do one particular tasks. The process ends up delaying MST claims by several days. Employees here spend time talking more about themselves instead of working on veteran's cases. This is the biggest scandal in VBA history that no one is willing to acknowledge. It is also true that this place is reek with bullying work culture as well as sexual harassment. Complaints are casually levied against anyone who reports wrong doing. This is a famous practice among VA as well- if you see something, and say something - you will be charge with work place harassment to keep you shut up

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    Advice to Management

    I hope change will come to this place with the new administration

    Veterans Benefits Administration2017-02-11
  6. Helpful (6)

    "Rating Specialist / Veterans Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Veteran Service Representative in Oakland, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Veterans Benefits Administration full-time for more than 8 years

    Pros

    Being a military spouse I was grateful to be at a job that also helps other military family. The job is right inline with my day to day interaction with military family. A very unique job in which you get to help out veterans for disabilities compensation as well as pension claims. Easy job for good amount of money. I've learned a lot of things regarding federal regulation for VBA related purposes that will serve me... as well as my military friends well after i leave this job.

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    Cons

    This office was investigated by OIG and everything levied against it was true. Employees here constantly say demeaning and condescending things about veterans' claims. The harder the claim the often more mean remarks are made in public so everyone can hear. It does feel like a very strange place for someone who is so connected to the military. I would not want my spouse's claim to be processed by this office. The... work environment is also very bad. It is no secret that people just wait until they are off review to get a laptop and work from home because the work environment is so bad. I often seen people take extra long lunch, stand around talking about non work related business. The goal of serving veterans are never there. Also constant partying by employees here too- baby showers, as well as birthday parties are thrown CONSTANTLY even though the station is bottom in performance nationwide. It is also true that this station has a sexual harassment problem. I've witnessed people here openly asking their co workers out for date. I've known people who turned down advances by their coworkers and got bullied on a daily basis by the same perverted employee. Managers are aware of the problem but cannot do anything. In short, don't waste your time here unless you need a job. Other stations might be a better option. They do enforce a culture of silence so if you ever try to speak up good luck- you will be on your way out.

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    Advice to Management

    I wish you the best but honestly i don't know how you can fix this station.

    Veterans Benefits Administration2016-11-27
  7. Helpful (1)

    "VBA should work for the Veterans"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Management Analyst in Baltimore, MD
    Doesn't Recommend

    I have been working at Veterans Benefits Administration

    Pros

    The mission of VBA is too povide world-class service to Veterans. Employees who work for VBA understand the mission and work towards the mission. Promotions are available.

    Cons

    Senior Management does not have a clue to manage. Management officials can not relate to employee needs. They do not understand how to pursue the necessary actions to achieve a positive work environment. They expect for employees to be "worker-bees" without rewards.

    Advice to Management

    Listen to employees. Form task groups to explore ways to improve the working environment. Stop hiring people because you like them, but base your decisions on their ability to perform the job.

    Veterans Benefits Administration2011-01-08
  8. Helpful (1)

    "VBA"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Veteran's Service Representative 
    Recommends
    No opinion of CEO

    I worked at Veterans Benefits Administration

    Pros

    The VBA offers the opportunity to advance quickly and good pay starting off. They also offer a very nice benefits package.

    Cons

    The facilities are clean but very austere. The work can be extremely monotonous and you will be clock watched on your few breaks.

    Advice to Management

    This is a very impersonal place to work and any attempt at camaraderie seems squashed.Also, it is important to steadily move through the enormous work load here, but the over emphasis on the endless work to be done seems bad for morale.

    Veterans Benefits Administration2010-01-06
Found 8 reviews