Veterans Benefits Administration "vsrs" Reviews | Glassdoor

Veterans Benefits Administration Employee Reviews about "vsrs"

Updated Dec 4, 2019

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2.4
34%
Recommend to a Friend
25%
Approve of CEO
Veterans Benefits Administration CEO David J Shulkin
David J Shulkin
19 Ratings
Pros
  • "Good pay easy approval for days off(in 7 reviews)

  • "That is the only good thing about employed by Oakland VBA(in 5 reviews)

Cons
  • "Casual culture of sexual harassment and work place intimidation among employees(in 8 reviews)

  • "If you put in a few years as VSR, you will be guaranteed an RVSR job(in 7 reviews)

More Pros and Cons

Reviews about "vsrs"

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  1. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Assistant 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Veterans Benefits Administration full-time for more than a year

    Pros

    The Claims Assistant workload is reasonable. Good pay, ability to work from home. We get a lot of vacation time.

    Cons

    Lack of training, laws are constantly changing & we have no time to review the changes. I will never become a VSR because the production standard for them is completely unrealistic!

    Advice to Management

    Stop micromanaging & treat employees with respect.

    Veterans Benefits Administration2019-11-22
  2. "Dispatcher"

    StarStarStarStarStar
    Former Employee - Medical Assistant 

    I worked at Veterans Benefits Administration full-time

    Pros

    Helping other veterans with scheduling.

    Cons

    Sometimes vets could be a bit cranky.

    Veterans Benefits Administration2019-12-04
  3. "Mostly stress free environment and job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Veteran Service Representative in Waco, TX

    I have been working at Veterans Benefits Administration full-time for more than 3 years

    Pros

    Extremely flexible work and occasionally overtime.

    Cons

    Repetitive work and lack of transparency. Also, regulations that defy common sense.

    Advice to Management

    The hiring should be easier and more transparent. I have not been considered for jobs because I missed a document or for reasons they don’t even tell you.

    Veterans Benefits Administration2019-11-20
  4. "Awesomely perfect place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Veterans Benefits Administration full-time for more than 3 years

    Pros

    Everything is so wonderful here.

    Cons

    Everything is so organized and wonderful.

    Veterans Benefits Administration2019-11-14
  5. Helpful (1)

    "Definitely need more effective training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vsr 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Veterans Benefits Administration full-time for more than a year

    Pros

    Great pay, good benefits, some leadership cares, telework

    Cons

    Constant law changes affecting claims processing, ineffective training, standards across the nation differ by RO, high stress

    Advice to Management

    Need to address concerns of employees

    Veterans Benefits Administration2019-10-13
  6. Helpful (1)

    "Getting worse one day at a time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Veteran Service Representative in Oakland, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Veterans Benefits Administration full-time for more than 3 years

    Pros

    Pay is really good. That is the only good thing about employed by Oakland VBA. Highest locality pay in the nation.

    Cons

    This office has a lot of problems. Every day there is a new problem in this office. Employees here casually come in late and leave work early. Managers will not do a thing about it. There are so many sex scandals in this office that would make you cringe. Managers quit on a daily basis or just stop caring. In short, do not work here if you have other option. A lot of employees here are veterans with fake disability... statuses and they get pay about 3 grands a month tax free and also shows up to collect a pay check as federal employee. They these very same employees do not perform any meaningful works.

    Show More

    Advice to Management

    Close this office

    Veterans Benefits Administration2019-09-21
  7. Helpful (1)

    "Hard place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Physician in Maywood, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Veterans Benefits Administration full-time for more than 3 years

    Pros

    Benefit, apparent sense of teamwork

    Cons

    Bureaucracy, lack of true support

    Veterans Benefits Administration2019-06-06
  8. "It's worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vocational Rehabilitation Counselor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Veterans Benefits Administration full-time for more than a year

    Pros

    Raises, helping vets, work life balance

    Cons

    Bureaucracy is the government's language

    Veterans Benefits Administration2019-05-18
  9. Helpful (6)

    "Out of touch with reality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Veteran Service Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Veterans Benefits Administration full-time for more than a year

    Pros

    Salary is good. Your helping veterans get benefits they deserve for serving our country. Local management is good, at lease some are. After a year , there is the possibility of working remotely.

    Cons

    Continuous manual changes that you must adhere to. Constant review of manual required to keep up with changes yet no time allowed (built into your standards) to Production standards are ridiculous, unrealistic and hard to meet. The amount of systems to touch or use to move a claim forward are many. Quality reviews are over weighted for one instance dropping ones quality rapidly ( must maintain 96%), It only... takes a few errors to drop below standard. Many tasks that can be called as errors. The number of transactions required to meet your daily and pay period standards are high. More tasks are added yet standards are not changed to reflect the additional time required to successfully move a claim forward without possibly getting a quality error. Job security is tenuous at best based on Standards. Claims touched by multiple VSRs which require complete review as if from scratch due to possible missed development. VSRS are forced to find shortcuts to meet standards which inevitably end in errors causing dropping quality. example being - the message from our Under Secretary for Benefits (Paul Lawrence) to the RO Directors in their conference this week stresses production: “more”, “faster”, with “higher quality”; “Customers measure you on what you deliver, not how hard you work”; “Do more than you did same day last year”. This has the connotation of a sweatshop.

    Show More

    Advice to Management

    Adjust standards to reflect tasks and constant changes. Integrate systems more so fewer systems are needed to adjudicate and move claims forward.

    Veterans Benefits Administration2019-04-05
  10. Helpful (3)

    "Friday is Bickering Day !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Veteran Service Representative in Oakland, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Veterans Benefits Administration full-time for more than 8 years

    Pros

    easiest job in the world

    Cons

    too much negativity exists at this job and all due to failure to hire the correct people. If you put in a few years as VSR, you will be guaranteed an RVSR job. This pays out to gs 12 level. However, you have people who played the status game and got promoted to gs 12 and they never graduated high school. A lot of rating decisions have errors on them because RVSRs cannot spell or know how to write in english. Friday... is known as the day when RVSRs dont do any work and just show up to work and vent about their job. GS 12 RVSR makes 100k easily yet they still complaint about doing too much work.

    Show More

    Advice to Management

    Stop handling our RVSRs job to people who cant read or write.

    Veterans Benefits Administration2019-01-21
Found 79 reviews