ViaWest Reviews | Glassdoor

ViaWest Reviews

Updated August 15, 2017
59 reviews

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4.0
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Nancy Phillips
33 Ratings

59 Employee Reviews

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Pros
  • Good people to work with - very dedicated to providing top notch service to customers (in 4 reviews)

  • Great company with a lot of side perks such as Breakfast Club and Yippee Committee (in 4 reviews)

Cons
  • They're is a bit of growing pains because of migrations that don't seemed well planned out (in 4 reviews)

  • Pay in the data center customer support department is below industry average, I believe (in 3 reviews)

More Pros and Cons

  1. "Sr. Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team, benefits and solutions offered

    Cons

    Company was sold and everything got mixed up and we lost direction

    Advice to Management

    Do what you do best and remember what got you there.


  2. "Business Development Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Beautiful office, lots of employee perks, customer focus

    Cons

    salary and commission; no flexibility with schedule

  3. "Data Center Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Technician
    Current Employee - Data Center Technician
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ViaWest full-time (Less than a year)

    Pros

    +Great Culture +Friendly Coworkers +Attentive Supervisors

    Cons

    Pay is slightly below market rate


  4. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at ViaWest full-time

    Pros

    Sales Compensation plan is good. Great people.

    Cons

    I didn't put alot of pro's because, well, most people want to hear the cons. In this case, the Con's aren't lengthy.

    First off, when you have high performers working in the same office as new reps, you've really got to spread the wealth. I get that those high performers have earned their keep so to speak, but if they retire or leave, you really haven't shored up a bench to fill the gaps. If you join any office of ViaWest, expect to be given the crappiest accounts and be expected to grow that. Well, my thought is if you're willing to give them up, they aren't growing and god forbid they're probably near chrun status. Focus on new business development. That's your only way of selling.

    Acquisition integration and process: This is probably the biggest downfall I experience here. There are too many legacy cloud services and then add in the acquisiton of INETu and now them being acquired by Peak 10 they have problems here because Sales people don't know what to sell, how to sell it and whether or not its valid. They've done a poor job of managing legacy cloud systems, technology decisions were short sighted which shows lack of focus and expertise in this area. Sometimes REALLY smart technical guys don't make good executives and it shows here. The processes are generally OK, but the proliferation of spreadsheets and word documents is huge. There were some poor choices on internal systems that basically "Nuked" them back to 2005. Im surprised nobody got fired for that...but thats neither here nor there.

    The product team is essentially one person in Allentown. Not to diminish any one person, but she's entirely overworked and its evident. There should be at least 2-3 people. The good news is integrating with Peak10 will probably fix this problem.

    Amazon: Reselling amazon is just a mistake. Plain and simple.

    Sales leadership: There's no nice way to put this, but sales leadership is hollow and self serving. I'm not going to drag someone through the mud, but if you expect your Regional leaders to roll up their sleeves you better do the same. Be engaging and genuine. Also, focus your time on developing sales people rather than just spending your time with the one's who you know are going to upsell their customers. On that note, figure out a business development plan. You can't pat yourself on the back with 80-90% of your quarterly numbers coming from the base. That spigot will dry up if you don't get the new logo acquisition machine going. Lastly, I think mandating that people cant take vacation is illegal.

    Advice to Management

    Good luck with Peak10, its a shame that this stalwart Colorado company


  5. "Still a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ViaWest full-time

    Pros

    Growth, promote from within culture, will hire entry level and train.

    Cons

    Growing pains. Won't spend money unless forced too. Pay is not the strong point

    Advice to Management

    Pay is not keeping up with cost of living.


  6. "Finally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center in Chaska, MN
    Current Employee - Data Center in Chaska, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ViaWest full-time (More than 3 years)

    Pros

    Not just a number, Lots of advancement oppertunities

    Cons

    Some travel, not much though


  7. "A Job You Can Feel Good About"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee
    Current Employee - Current Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ViaWest full-time (More than a year)

    Pros

    Work/Life balance, Pay, Benefits, Culture, Locations, Co-Workers....... I can't think of what is not good about this company. Coming from companies that genuinely do not care about their employees and are only about production and profit numbers, I can tell you this is a breath of fresh air. I have the ability to speak with the CEO if I need to, in fact, we actually see her all of the time. That is not common at big corporations, they don't mingle with the people below them. They have a realistic outlook on the company and that is everyone has the potential to contribute and make this company bigger and better, so they listen. That is what is important. They believe in their employees and that is all I can ask for.

    Cons

    I have no complaints about ViaWest.

    Advice to Management

    Keep up the great work, there is a reason we have won Best Place To Work so many years in a row....

  8. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ViaWest full-time

    Pros

    The Digital Platform Group (DPG) at ViaWest is an amazing team with a lot of top notch talent. The culture of DPG is the type of environment dreams are made of. The leadership in this group provides authenticity, clear direction, genuine concern for the whole person (not just the 9-5 working side), and a continual challenge to take things to the next level. All of this contributes to the ability, drive, and success the team has in Getting Stuff Done!

    Cons

    There are a few folks who are a bit stuck in the legacy way of doing things, but I think that is found in almost any work environment.

    Advice to Management

    Continue to prioritize permeating the culture throughout the company.


  9. "ViaWest is the place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ViaWest full-time

    Pros

    The culture at this company, specifically within DPG (Digital Platform Group), is hands down the best environment to surround yourself. The people care about you as a whole and also encourage you to reach that one step further. It is a genuine atmosphere that continues to inspire and motivate all. The energy surrounding this group of people is contagious! The benefits to this company are nothing short of wonderfully amazing! If you like being on the frontend of technology and also care about people and the environment in which you surround yourself, seriously give ViaWest consideration, you won't regret it!

    Cons

    You run into the occasional, "this is how we've always done it so it will continue to be this way" mentality, but that is not a very big number.

    Advice to Management

    To continue to care for the people who work for you, it makes all the difference!


  10. "Poor Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at ViaWest full-time

    Pros

    Great onboarding
    Management team is friendly
    Lots of free food

    Cons

    Expectations are not clear
    Management team does not have your back despite touting it
    Executives making "land grabs" to own different areas - no clear direction
    Be careful of a manager who offers praise and appreciation, likely doesn't mean anything.

    Advice to Management

    Define department responsibilities to avoid "land grabs"
    Clearly set expectations
    HR training for management


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