Viagogo Reviews | Glassdoor

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Viagogo Reviews

Updated Sep 6, 2019

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
61%
Recommend to a Friend
35%
Approve of CEO
Viagogo CEO Eric Baker (no image)
Eric Baker
21 Ratings
Pros
  • "Helpful staff and good working hours(in 9 reviews)

  • "working in a fast paced multi cultural office allows you to learn and work with people from around the world(in 7 reviews)

Cons
  • "That's why we have this super high turnover rate(in 9 reviews)

  • "Think an hour less each day would make a considerable difference to overall work/life balance(in 8 reviews)

More Pros and Cons
  1. Helpful (1)

    "Great Place, But Not For Everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Viagogo full-time for less than a year

    Pros

    You get to work with lots of really smart, talented people. Work environment is laid back with casual dress and flexible work hours. The new NYC office is really nice and helps the work environment feel like that of a cool tech company. Fun perks like celebrations for the last Friday of each month, office board games, and team social/fun budgets. The work itself is challenging and interesting (for me at least).... Bottom line, you have the opportunity to learn a lot, and if you show talent and work ethic you’ll be given a chance to choose your own path here.

    Show More

    Cons

    Companywide communication can be improved; it’s often hard to know what other teams even do without personally asking a team member. Paid time off (10 vacation days) could be much better. Bad press can be discouraging. Overall experience seems to vary widely depending on your team as there are no set policies for things like working from home, working hours, etc.

    Advice to Management

    I think the company is overall in a good position to keep growing and improving, and it’s an exciting time to be here. I would advise to improve communication, particularly about the actual product (the website). It would be nice to know about new updates and future plans for the website. I would also allow more vacation time and create set policies around things like working from home.

    Viagogo2019-09-06
  2. Helpful (2)

    "GREAT WORKPLACE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruiter in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Viagogo full-time for less than a year

    Pros

    I've never worked in an environment with such respectful, hard-working, like-minded individuals that know the value of their employees. The positive energy from superiors bleeds down to every employee and it shows! People take pride in their work ethic and the San Antonio office is on its way to growth and success - NO DOUBT!

    Cons

    N/A - No cons! Hours are great and we have free parking, location is beautiful and no traffic coming to and from work!

    Advice to Management

    Keep it up!

    Viagogo2019-06-07
  3. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Seller Support Associate in San Antonio, TX
    Recommends
    No opinion of CEO

    I have been working at Viagogo full-time for less than a year

    Pros

    Monday thru Friday schedule Casual Dress Code Excellent Benefit Package

    Cons

    Lack of some information due to new to USA

    Viagogo2019-05-30
  4. Helpful (1)

    "Challenging but very rewarding; lots of ownership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supply in New York, NY
    Recommends
    Positive Outlook

    I have been working at Viagogo full-time for more than 8 years

    Pros

    Lots of opportunity Surrounded by very smart people Challenging problems to solve Truly global company + culture

    Cons

    Need to evaluate current benefits Lack of HR management Engage the media - share the viagogo perspective

    Viagogo2019-05-23
  5. Helpful (5)

    "Stay for a year max"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Viagogo full-time

    Pros

    Learning new skills, entry level hires are nice people

    Cons

    Too many, from the sneaky and stingy management to no employee benefits. You want low pay and long stressful hours with messy codebase and outdated technology? This is the company for you. Even better, no overtime. Pay is laughable, I heard other coworkers complain about the pay, and some non engineers making 45k annual in NYC which is peanuts. The company treats their customers terribly, treat the employees as... disposable, they hire fresh college grads to pay employees less, they moved from London to New York to avoid lawsuits and consumer protection policies Also saw many fake 5 star reviews like "GREAT WORKPLACE!!!". Take a look at this company‘s Indeed reviews for a more truthful review

    Show More
    Viagogo2019-06-23
  6. "Excellent place to work with smart colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Manager in New York, NY
    Recommends
    Positive Outlook

    I have been working at Viagogo full-time for more than 5 years

    Pros

    Challenging problems & fast paced evironment

    Cons

    Not a place for work-shy!

    Viagogo2019-05-21
  7. Helpful (1)

    "Analyst Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Analyst in New York, NY
    Recommends
    Positive Outlook

    I have been working at Viagogo full-time for more than 5 years

    Pros

    Great team - young energetic environment, at the forefront of technology. High growth prospects if good performer

    Cons

    Very international teams - requires travel from time to time

    Viagogo2018-12-13
  8. Helpful (2)

    "Take advantage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Associate 
    Doesn't Recommend
    Negative Outlook

    I worked at Viagogo full-time for less than a year

    Pros

    Benefits. Advance fast in company.

    Cons

    The team lead break rules on the regular, watch shows on the computer around the clock, bring strangers in the workplace (very distracting). Take advantage of staff and favoritism is very visible. Ask very inappropriate questions, tense environment to work. HR is based in the head quarters country so the relationship is fickle to company base in other countries.

    Advice to Management

    Need micro-management. Be careful who you promote.

    Viagogo2018-12-27
  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Viagogo full-time

    Pros

    Smart people, fast paced, meritocracy

    Cons

    Don’t get as many free tickets as I’d like

    Viagogo2018-10-10
  10. Helpful (6)

    "Just a job. You advance by default, not merit."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Viagogo full-time for less than a year

    Pros

    Independence. Good amount of accountability for one to succeed. Coworkers, not mangers, are down to earth. Located in midtown and Flatiron

    Cons

    Extremely high turnover within the company (if this is important to you, this isn’t the place for you). Low salary. No leaders or direction within the company. Low morale within offices.

    Advice to Management

    Where’s the company going? Fluctuations of employees should raise red flag to CEOs. No perks for employees.

    Viagogo2018-03-29
Found 142 reviews