Viagogo Reviews | Glassdoor

Viagogo Reviews

Updated October 11, 2017
69 reviews

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2.7
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6 Ratings

69 Employee Reviews

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Pros
Cons
  • No work-life balance, the company did not do much for employees and asked for way more in return (in 6 reviews)

  • No work-life balance, expected above and beyond from me, which I achieved (in 5 reviews)

More Pros and Cons

  1. "Great opportunity for learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Viagogo full-time

    Pros

    A lot of responsibility, little micro-management.
    Opportunity to grow, if you're good.
    Little BS culture.
    Focus on making money, which is unusual for a startup

    Cons

    Low comp and unclear scheme
    Dead weight staff seem to find their way in, though most of them don't stay
    No real benefits

    Advice to Management

    At a certain point, once the company reaches a certain level of growth, staff will be need to be paid market rate. Don't avoid that too long.


  2. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seller Support Agent in New York, NY
    Current Employee - Seller Support Agent in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Viagogo full-time (Less than a year)

    Pros

    Occasional outings are somewhat fun.

    Cons

    No culture makes hours long.

    Advice to Management

    Don't be so greedy.

  3. Helpful (2)

    "Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook

    I have been working at Viagogo (Less than a year)

    Pros

    Viagogo has great office culture, but average company culture.
    Viagogo must learn to value their employees, other than that, they are alright

    Cons

    No work-life balance, the company did not do much for employees and asked for way more in return. Very dismissive and one sided management.

    Advice to Management

    n/a


  4. Helpful (1)

    "Great chance to learn new skills and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Young fast paced company where it is possible to learn new skills and grow quickly by taking on new responsibilities or move to a different position within the company

    Cons

    Low starting salary, sometimes understaffed


  5. Helpful (3)

    "Great learning experience, travel opportunities, smart team members, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Viagogo full-time

    Pros

    - Great managers (mostly)
    - Smart and ambitious team members
    - Opportunities to travel to the main office in London
    - High level of responsibility --> great career development opportunities

    Cons

    - Low pay, much lower than industry standard
    - Lack of transparency about what is going on in the company
    - Distanced CEO
    - Competitive industry to be in
    - Career development in terms of next roles ambiguous

    Advice to Management

    - Be more transparent with employees
    - Implement better expense management system


  6. Helpful (9)

    "company needs to grow up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Viagogo full-time (More than a year)

    Pros

    Friendly co-workers.
    There are some brilliant people scattered throughout the company.

    Cons

    Severe lack of leadership. Management is either inexperienced or unempowered.
    Lack of communication between offices.
    No clear company policies.
    Feeling undervalued. Lack of employment growth and high turnover.

    Advice to Management

    Stop pretending to be a start-up. Upper management needs to execute a clear strategy, or hand over the reins to someone who can. Change can be difficult, but no change is detrimental.
    For a company that's been around this long, there really should be clear policies in place.
    Your employees are your most valuable asset, and should be treated as such.


  7. Helpful (2)

    "Look elsewhere..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sell Side in Limerick, Co. Limerick (Ireland)
    Former Employee - Sell Side in Limerick, Co. Limerick (Ireland)
    Doesn't Recommend
    Negative Outlook

    I worked at Viagogo full-time (More than a year)

    Pros

    Cool teams and environment, If you work smart/hard enough promotion is fast

    Cons

    Pay TOO little, communication and management are terrible, super high turnover and they get rid of people in a fast and uncourteous manner

  8. "Fast-paced environment with a lot of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Viagogo full-time (Less than a year)

    Pros

    Working in business development, roles and responsibilities change frequently, and you get a lot of experience quickly.
    Learning from top-notch people who make things happen.
    Participating in disrupting entertainment industry faster than anyone else.

    Cons

    Your role can be not so clearly defined, and often you need to help redesign or even reinvent it - not everyone is comfortable with that, but people who are the right fit are.


  9. "Very low quality and rates"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Viagogo part-time (More than a year)

    Pros

    Is an important and recognised company. The work could be quite flexible.

    Cons

    viagogo doesn't reward their assets. Does not increase salaries in time, as these are statics even if the company is increasing in the markets across the world. Rates are incredibly low, some of us get less than the minimum average. As other companies, they value more saving money that increase quality. They often work with freelancers as they don't have to pay taxes or contracts fees and on top of that they pay them very low rates.

    Advice to Management

    Value more your assets, consider increasing rates after a period of collaboration and think about the quality.


  10. Helpful (1)

    "Grand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Limerick, Co. Limerick (Ireland)
    Current Employee - Anonymous Employee in Limerick, Co. Limerick (Ireland)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    You can advance quite quickly here. It doesn't matter your level of experience. Only how hard you work(Their idea of hard work is case volume, not quality)

    Cons

    Never know where you stand, you could be moments away from being fired or promoted

    Advice to Management

    Take more process change ideas on board. This is one of the most backward call centres I have worked in terms of measuring your success as an agent and alot of departments seem to take the long way of doing things.


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