Victoria's Secret Stores Reviews | Glassdoor

Victoria's Secret Stores Reviews

Updated July 23, 2017
4,428 reviews

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4,428 Employee Reviews

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Pros
Cons
  • Work life balance can be bad sometimes (in 248 reviews)

  • Also call in shifts are terrible because you spend your whole day waiting to her if you have to come in (in 120 reviews)

More Pros and Cons

  1. "So much potiential but totally missed the mark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Santa Fe, NM
    Former Employee - Seasonal Sales Associate in Santa Fe, NM
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Victoria's Secret Stores part-time

    Pros

    Newer employees were nice and helpful, super accommodating work schedule, store itself was fun to work in, always stuff to do, discount.

    Cons

    Honestly, the lack of training alone made the job suck. They tell you to go on the floor and sell almost immediately- I get it, throw the employees in and that's the fastest way they will learn, but then don't get mad when they don't actually know anything and therefore can't REALLY sell. The bit we were "trained" on was super glossed over. Long-term employees weren't very helpful or nice.

    Advice to Management

    Train your staff thoroughly if you want them to sell and be confident doing so. Be more inclined to help and don't make someone feel weird if they need it. Treat ALL EMPLOYEES the same. Communicate with staff way better.


  2. "Overworked and Underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Hillsboro, OR
    Former Employee - Sales Manager in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Victoria's Secret Stores full-time (More than a year)

    Pros

    Fun customer interactions
    Gratis and discounted products to try
    Generally fun staff to work with

    Cons

    Not enough support to store leaders in all aspects of the business including pay, work life balance, payroll budget, hiring, education and execution support of new company practices and initiatives, work load is outrageously ridiculous for store leaders and managers.

    Advice to Management

    Invest more time and money into developing store teams. Create an environment for employees to feel supported and celebrated for thier hard work and achievements instead of spending most time on sales pressure, negative feedback and intimidation.

  3. "Sales and Support Generalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Victoria's Secret Stores part-time (More than 3 years)

    Pros

    Friend orientated. Great job when going through college to have. Decent Pay and occasionally you receive free stuff.

    Cons

    Very hard time with taking time off and working around your schedule (depending on management). Also, annoying and hard to reach credit goals put on staff.

    Advice to Management

    None


  4. Helpful (1)

    "Best Job Ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Victoria's Secret Stores part-time (More than a year)

    Pros

    Great Pay. Great Discount. Great Bonuses. Great Atmosphere. Flexible.

    Cons

    Annoying stuck up customers. Kinda hard to get credit cards.


  5. "Great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Support Generalist in Baton Rouge, LA
    Former Employee - Sales and Support Generalist in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Victoria's Secret Stores part-time (More than a year)

    Pros

    Fun, professional, pays well, great opportunity if the employee has a fashion merchandising or business management degree

    Cons

    Closing routine is very long, customers are sometimes picky

    Advice to Management

    Keep doing monthly reviews and incentives for high SPHs


  6. "Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in New York, NY
    Current Employee - Sales Specialist in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Victoria's Secret Stores full-time (Less than a year)

    Pros

    Fantastic benefits, PTO, opportunities to grow if you really put the work in.

    Cons

    Pointless incentive program, unrealistic sales goals, quick to let you go if you don't meet said goals.

    Advice to Management

    Listen to your associates. Sometimes we need support and you don't take us seriously, especially when it comes to sales and compensation. Understand that this is how some of us make a living; letting people go without warning without write-ups or any previous issues can be devastating.


  7. Helpful (1)

    "Absolutely amazing place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Louisville, KY
    Former Employee - Sales Associate in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Victoria's Secret Stores part-time (More than 3 years)

    Pros

    The company is very passionate about what they are making and gives their employees the necessary information to succeed. You are given gratises when new products come or to try them so you are able to give your personal testimony while selling them to customers.

    Cons

    For the amount of work being done, the hourly wage should be much larger. Floorsets never have enough people to get them done in the proper amount of time. Some other stores do the floorsets at night and I knew people their saying they would be at floorsets for 9 to 10+ hours.

    Advice to Management

    At the location I worked at, the management was good. Sometimes, the managers would sit in the office in the back room sometimes and just talked (I worked in the back room).

  8. "Okay"

    StarStarStarStarStar
    Former Employee - Sales Associate in Baton Rouge, LA
    Former Employee - Sales Associate in Baton Rouge, LA

    I worked at Victoria's Secret Stores part-time (More than a year)

    Pros

    Fun; If you work in "Pink" section, you get to wear any of the pink clothes to work with tennis shoes

    Cons

    Must stay late almost every night to organize the chaotic panty drawers. Stayed later than any other store in mall.


  9. "No Upwards Mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Raleigh, NC
    Current Employee - Sales Specialist in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Victoria's Secret Stores full-time (More than a year)

    Pros

    challenging/fast-paced/opportunity to make great money

    Cons

    high school atmosphere/demanding/sink or swim training mentality/high achievers WILL burn out quickly

    Advice to Management

    promote/recognize top performers


  10. "challenging but rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Yonkers, NY
    Former Employee - Manager in Yonkers, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Victoria's Secret Stores full-time (More than 5 years)

    Pros

    you are able to work with high performing managers to develop your personal skills. consistently work different areas to become a well rounded manager

    Cons

    constant changes coming from corporate but that may just be retail. overall a good experience and would recommend if you like working retail

    Advice to Management

    continue to recruit and develop top notch talent. continue to invest in your people and it will pay off in the long run


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