Viking Cruises Reviews

Updated Jun 11, 2021

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Found 299 of over 364 reviews

3.4
59%
Recommend to a Friend
69%
Approve of CEO
Viking Cruises Chairman & CEO Torstein Hagen
Torstein Hagen
162 Ratings
Pros
  • "Great benefits for healthcare needs(in 27 reviews)

  • "They offer a good benefits package, and I believe an honest fair company(in 15 reviews)

  • Cons
  • "Micro Management- revolving door- inexperienced Supervisors(in 26 reviews)

  • "Especially upper management in the company is terrible(in 13 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 3 years

      Great employer

      Jun 11, 2021 - Inside Sales Representative in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Loved working for Viking Cruises. Fellow employees are all amazing and helpful people. The salary pre-pandemic was great with a commission. The culture is inclusive. As long as you can work hard this is a really great company to work for. 10/10 recommend it.

      Cons

      not to many cons but as with any sales position you have to stay on top of your metrics. That can be challenging to some. The only other con is not actually Viking's fault its the pandemics fault however the company did a EXCELLENT job with the pandemic situation and are coming back strong. A little more vacation time would be nice.

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    2. 3.0
      Former Employee, more than 1 year

      Call Center Focused Business

      May 31, 2021 - IT in Woodland Hills, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive Healthcare, 401k, Dental Plan

      Cons

      Archaic Business Model that needs modern redesign Great benefits, they give you a free cruise, but the benefits are all encompassing to all kinds of employees. To some degree it makes sense to offer more perks for different teams because of differing needs. This company offers the same benefits to management as they do to call center employees which is a little problematic in my opinion but great if you're just starting out

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    3. 5.0
      Former Employee, more than 1 year

      GREAT JOB

      May 6, 2021 - Travel Consultant in Tempe, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Spiffs, free cruises each year, opportunity to move up, structure

      Cons

      Comp plan, having to work in the middle of a pandemic and get paid less than unemployment while doing 3 different jobs. That is over now though so I'm sure everything is back to normal in terms of just going back to doing your one job.

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    4. 3.0
      Former Employee, more than 1 year

      A o K

      Jun 8, 2021 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company benefits and coffee

      Cons

      Poor management and micro managing to the highest degree

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    5. 5.0
      Current Employee, more than 3 years

      Bomb dot COM

      May 5, 2021 - Corporate Accountant in Woodland Hills, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free Cruise and excellent healthcare

      Cons

      None. This is a professional company with high corporate standards. Not everyone fits this mold.

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    6. 1.0
      Former Employee, more than 3 years

      Treat you like absolute dirt - soul crushing upper management

      Dec 15, 2020 - Travel Advisor in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Can receive a free cruise but use any excuse to take it away from you. Actual sales process with customers is fun.

      Cons

      You are treated like absolute dirt. They come up with all kind of Excuses to try to take bookings away from you and have complicated policies that even when you follow guideline they can come back say it was not right decision and screw you over. Instead of of improving moral and taking steps to improve work culture they invested money into writing fake glass door reviews none of which could ever be written by an actual viking customer. From not backing out calls when their equipment does not work properly, making us take calls while system is down and we’re not even able to book it we can we are consistently screwed over by company. Having call reviews where if manager looks for any excuse to take a booking away even if you actually comply with policy. What is a shame is the actual job is very enjoyable talking to customers . There is zero job security, every year they enact new policies to screw you over, and pay you less. Their pandemic solutions giving people vouchers make all sales agents work twice as hard for no payment.

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      4 people found this review helpful
    7. 4.0
      Current Employee, more than 5 years

      Good benefits

      Apr 25, 2021 - Customer Relations in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits and great colleagues

      Cons

      Strict hourly schedules and shifts

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    8. 3.0
      Former Employee

      Great product.

      May 20, 2021 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and salary based on meeting sales goals.

      Cons

      Typical call center - a lot of micro-managing.

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    9. 2.0
      Former Employee, more than 3 years

      Yes or no

      May 16, 2021 - Customer Service Representative in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits for you and your family

      Cons

      Management sucks they don’t care about anyone but themselves

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    10. 2.0
      Former Employee, less than 1 year

      It’s what you make of it

      May 7, 2021 - Sales Representative in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good money if you’re good at it

      Cons

      In a dirty industry they are no better or worse than all the other bait and switch

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