Viking Cruises Reviews

Cons

Be stronge and be promotion

Cons

Day to day metric management of performance

Cons

Departments don’t communicate, always getting different information from different people. They don’t tell you how the pay structure works until your last day of training - based on conversion, which can be REALLY difficult to reach because every call counts against you even if it’s a transfer call, a wrong number, a call to make a payment.

Cons

I don't have a con.

Cons

Toxic work environment with micromagment from incompetent managers.

Cons

The corporate environment is impersonal and bottom line only focused. There is a feeling that no matter how hard or not hard you work, it won’t be noticed. There is not any mentorship or career development, or at least in the area I worked there wasn’t.

Cons

Low Pay, Discrimination, Favoritism, Horrible Management/Upper Management. This company is run by greedy fearmongers.

Cons

There may not be enough available characters to list all the cons. Out of a 6 week training class, a 2 hour sales session on how to sell to the "Viking demographic" was facilitated from a sales coach who just flew out for the day and couldn't wait to get back to California. There were consistently unresolved system issues that made it nearly impossible to have a productive work day. However, that wasn't because we didn't have the hardest working IT guy ever. It was because he was rarely given the soft/hardware needed to do his job. The sales comp plan kept changing and management was never able to articulate what our goals actually were or how to attain them. The comp plan was primarily based on conversion while customer service calls kept pouring into the "sales line"!!! Are you kidding me? Also, calls were and still are being routing to California and Boston at a much higher rate. It was calculated that Arizona is only getting about 14% of all consumer calls coming into Viking. Yet, management will continue to tell you that "If LA & Boston can meet their expectations, so can Arizona!" Management is presently cleaning house; firing unsuspecting employees who haven't even been put on written warnings for performance. Its difficult to find a Viking employee in the Tempe, Arizona office with anything good to say about the way this office is run. Most of the employees who remain are looking for work elsewhere. This place is nothing that management claims it to be. I left Viking to work for a company that actually values its sales force. The Viking Cruises office in Arizona does not reflect the values their CEO Tor Hagen nor their President Karine Hagen speak about regularly.

Cons

Do your homework. Read all reviews from the LA and Boston office to know what you are signing up for. Tempe is just as bad, if not worse management. Management always in meetings, but not sure what they’re meeting about when not a lot of people left in sales. Toxic environment. Supervisors/Management will lie straight to your face. Viking does not treat their employees like adults so be prepared to be treated like a child. You are only a number there. They will write you up for anything and everything. They use the scare tactic. Save yourself frustration and stress and look elsewhere at a company who treats employees with respect because you definitely won’t find it here. They micromanage to a whole new level.

Cons

Micromanaged
High turnover
Not a ton of room for growth