Viking Cruises Reviews in Woodland Hills, CA | Glassdoor

Viking Cruises Woodland Hills Reviews

Updated April 25, 2017
44 reviews

Filter

Filter

Woodland Hills, CA

1.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Viking Cruises Chairman & CEO Torstein Hagen
Torstein Hagen
21 Ratings

44 Employee Reviews

Sort: Popular Rating Date

Pros
  • Good management & great benefits (in 11 reviews)

  • Pay is decent enough to survive (in 5 reviews)

Cons
  • Very busy call center, could use better management (in 9 reviews)

  • It may be different in other departments but you are treated like a piece of crap in the customer service department (in 8 reviews)

More Pros and Cons

  1. Helpful (5)

    "Horrible Management Air Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Air Quality Specialist in Woodland Hills, CA
    Current Employee - Air Quality Specialist in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Viking Cruises full-time (More than a year)

    Pros

    Great Medical Benefits, Great training, Easy job to do

    Cons

    Bad Management, Not supportive of employees, train you to stick by policy but no department is ever on the same page, raises are wack 3%, they pay other departments more than others with better schedules, Management picks and chooses who they want to favor. No room for moving up unless your liked

    Advice to Management

    Clean house with management in Air Department, they love to retaliate on employees they treat employees bad but if you're a lead or in a higher position you get favored


  2. Helpful (4)

    "AIR DEPARMENT MGMT NEED LEADERSHIP SKILLS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AIR PLAN AGENT in Woodland Hills, CA
    Former Employee - AIR PLAN AGENT in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Viking Cruises full-time (More than a year)

    Pros

    Great company, great benefits...easy job.

    Cons

    Air deparment: leads/supervisors dont get along, they bring alot of negativity to the teams...too much gossip between leads and agents. Nobody respects each other or takes accountability for mistakes. Leads belittle agents and treat them like their stupid. There are some agents who English may not be their 1st language, and leads speak ro them as if they were stupid.
    YOU EARN RESPECT, A LEAD POSITION DOES NOT MEAN YOU SHOULD BE RESPECTED IF YOU DONT SHOW THE SANE COURTESY. Every lead has her own rules, No structure agents are on their own. Training is a joke, the trainer rude to new staff and snapping finger and ordering around not PROFESSIONAL.

    Advice to Management

    SEND YOUR LEADS FOR LEADERSHIP SKILL BUILDING CLASSES....POOR LEADERSHIP MENTORS. MONKEY SEE MONKEY DO SEEMS TO BE THE AIR DEPT MOTTO.


  3. Helpful (7)

    "Very Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodland Hills, CA
    Current Employee - Anonymous Employee in Woodland Hills, CA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Viking Cruises full-time (More than a year)

    Pros

    Benefits, coffee can't think of anything else.

    Cons

    Horrible management! People in leadership postilions very unprofessional! Very unfair work practices!! Need to get new Management in there and clean up!! To much favoritism!!

    Advice to Management

    Go back to school for better management techniques!! Study good work ethics!!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (7)

    "Travel consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent Sales Specialist in Woodland Hills, CA
    Current Employee - Travel Agent Sales Specialist in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Viking Cruises full-time (More than a year)

    Pros

    Great Benefits , free cruise, paid vacation, nice break rooms , holiday pay, sick pay, six week training, nice head set

    Cons

    Horrible company to work for they have the most dysfunctional management team, some of the managers are very unprofessional and get up set when you ask a question, you call the help desk and it really bothers them to answer your questions, like if they aren't getting paid for doing their job. They'll hire in large groups to fire a bunch of people. You are treated like a number, they'll brag on how micro they can be, but they forget to mention how they have no real management skills. Each day you work there feels like you might get fired the next. Atmosphere is so fake and degrading. They have favoritism to the people that kiss up to managers. Your just a number not an employee. Don't apply here!

    Advice to Management

    Learn how to talk to people as professionals, don't have favoritism and most definitely listen and address problems directly with your employees, create a good bond to have your team mates feel welcomed and appreciate it. Develop strong sales skills, instead of knit picking what agents are doing wrong. Be patient and encouraging.


  6. Helpful (4)

    "service specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Woodland Hills, CA
    Current Employee - Customer Service Specialist in Woodland Hills, CA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Viking Cruises full-time (More than a year)

    Pros

    good lunchroom and break room , average benefits

    Cons

    Don't even consider working for this company unless you can't find any other job, or only need a job for a very short time. Upper management told us to vote for viking saying it's a great company so that they would continue to be considered number 1 by consumers, even though people who work there have never taken a cruise before. It's supposed to be voted by people who take cruises to rate the company but upper management told all of they're employees to vote. That's lying to consumers, and that's only part of what this company does.They make you work every holiday except Christmas. If you're sick or a minute late clocking in starting your shift or for breaks you get points. If you get 8 points you're fired.You can't get up to get water or go to the bathroom if you're not on you're break or lunch or you'll get in trouble.You also HAVE TO get passengers to take an OPTIONAL survey at the end of the call, AND give you a good rating, otherwise you get in trouble by your supervisor and upper management and could be fired. This is OPTIONAL weather the caller takes the survey or not, but management treats it as you not doing your job if the caller doesn't take the survey. Service is supposed to transfer calls to sales if need be, but if you transfer one by mistake the sales person you transferred it to freaks out and tells their manager and your manager and you get in trouble for it. It's an EXTREMELY stressful work environment. No raises. Your work schedule changes every 6 months and you HAVE TO work every holiday except Christmas. Training was ok except for this one trainer. If you questioned her about anything she said, she got angry about it, and isn't that what trainers are for. To answer questions if new hires had any. She was on a power trip and not one person liked her or thought she was a good a trainer in our training class or in other training classes that I've talked to. She acts nice but completely fake to everyone. She doesn't have the personality to be a good trainer. When we started taking calls just out of training and would ask her questions she wouldn't show us where we could find the information so we could handle the call ourselves. She didn't want to help us. It's just a horrible place to work. Do yourself a favor and don't work for this company.

    Advice to Management

    Don't make something that's optional for the callers mandatory that they take the survey and give the service agent a good score. IT"S OPTIONAL weather they do it or not, and you're penalizing the agent who has no control weather the caller takes the survey or not, much less what the caller rates them. If you wantto know if a caller takes the survey, make it mandatory that the agent say there's a survey at the end of the call, and then grade them on weather they say it or not. You're penalizing good agents over something they have no control over, and in turn they are quitting and looking for other jobs because of it.


  7. Helpful (5)

    "Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Woodland Hills, CA
    Former Employee - Sales Representative in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Viking Cruises full-time (Less than a year)

    Pros

    Pay is the only pro here

    Cons

    You DO NOT WANT TO WORK HERE unless you absolutely cannot find another job. Extremely stressfull, You may make money if they don't swindle you out of your bonuses, but you will HATE it here. . This company is awful, and the Europeans who created the company should completely clear house of upper management. They should be ashamed at the work culture and the lack of a "quality of life" element for Viking's employees.

    Advice to Management

    Upper Management should be ashamed of themselves for creating and maintaining such a miserable and stressful work environment.


  8. "Be ready to be micro-managed"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Woodland Hills, CA
    Current Employee - Anonymous Employee in Woodland Hills, CA

    I have been working at Viking Cruises (More than a year)

    Pros

    great co-workers
    great benefits and perks

    Cons

    High degree of micro-management
    Harsh attendance policy


  9. Helpful (4)

    "totally depends"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodland Hills, CA
    Current Employee - Anonymous Employee in Woodland Hills, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Viking Cruises full-time (More than 3 years)

    Pros

    Viking provides great benefits (employee medical/dental/vision is almost totally covered, familiarization cruise, 401k matching up to 4k). They also have some really great people at all levels. If you're lucky enough to work mostly with them, you could have a really great experience here. The Viking products are great and made especially so by the people employed onboard the ships who directly interact with guests.

    Cons

    Lack of communication and forward thinking/planning. Many areas of the company do not communicate well (both within the main office and between offices). This leads to extra stress, mistakes, and headaches all around. Some of this is likely the result of infighting between political factions. Depending on the department you will also notice obvious favoritism within your team. Viking culture dictates it's generally better to hire from the outside rather than promote from within. It is the exception rather than the norm to move up within this company.

    Advice to Management

    Stop hiring executives. Plan how new hires will fit into the existing framework and hire accordingly. There are so many in some areas that they stumble over one another to create their own area of responsibility. Also stop the snap judgement and knee-jerk reactions. More forethought would go a long way. Start promoting from within and show employees they have a reason to stay long-term. This company has a lot of wasted potential.


  10. Helpful (6)

    "Full time TA sales in Woodland Hills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent Sales Specialist in Woodland Hills, CA
    Former Employee - Travel Agent Sales Specialist in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Viking Cruises full-time (More than a year)

    Pros

    Great health benefits, new building and my direct supervisor. Training classes are informative, although they give you a false outlook of the company. Keep in mind, the "free cruise" they offer is BS. It's nearly impossible to get the days off approved since they only allot a few hours a day for all 1000 employees.

    Cons

    Military style work environment. You will be accounted for every second of your shift. You will receive "demerits" for using your earned sick days. Your earned commissions will be deducted for arriving a second late - no, this is not an exaggeration. Their motivation is based on fear. You will work all holidays and end up using all your vacation time to leave early just to avoid the incoming calls. It is a constant fight for your hard work. Policies change daily and are expected to be memorized, otherwise your sales are taken away. Half the time management cannot even answer your questions. Poor communication throughout. Expect to work weekends and never have two days off in a row. Constant revolving door.

    Advice to Management

    My direct supervisor was awesome. She was encouraging and probably the only reason I stayed as long as I did.


  11. Helpful (2)

    "Sales Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Travel Consultant in Woodland Hills, CA
    Former Employee - Travel Consultant in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay and beautiful office

    Cons

    Horrible training staff, and stressful/tense working conditions


Showing 44 of 100 reviews
Reset Filters