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Virgin America Guest Services Reviews

Updated Aug 12, 2021

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Found 44 of over 338 reviews
3.7
65% Recommend to a Friend
Virgin America CEO C. David Cush
74% Approve of CEO

Found 44 of over 338 reviews

3.7
65%
Recommend to a Friend
74%
Approve of CEO
Virgin America CEO C. David Cush
C. David Cush
29 Ratings
  1. 5.0
    Former Employee

    Best Airline

    Aug 4, 2019 - Guest Service Team Member - Cashier 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    this company was amazing to work for.

    Cons

    Very unfortunately was aqires by some airline

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  2. 3.0
    Former Employee, more than 5 years

    Fun and great company, crappy job position

    Aug 12, 2021 - Guest Service Agent in Madrid
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flight Benefits, A-lot of camaraderie with staff and co-workers, Fun corporate events to attend

    Cons

    Flight Benefits on STANDBY, dealing with the front lines of angry and rude people especially during weather delays which seemed constant, not great pay for all that you are responsible for

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  4. 3.0
    Current Employee

    Love the company- Think the Local Experience could be better

    Sep 10, 2011 - Guest Services in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great brand- elite clientele... people love to fly Virgin ! We have the best customers that want us to suceed as an airline. Good health insurance and 401k benefits. Good uniforms- You have some flexibility to change or swap some shifts. HQ is great -

    Cons

    Super low pay for the industry!! This is a tough job both physically and mentally... we should be compensated accordingly!! ( making $11 an hr.. should be more like $15/$16) . Most everyone working here has more than this job to make ends meet :( You bid for hours-- you can end up with hours that do NOT work for you or your family ( nothiing you can do about it-- you are stuck with it until the next bid 3-4 months later). Not enough vacation time off. Some of the older hires are just doing time and not interested in going the extra "virgin" mile. Airport work environment (village) could be improved for a better work day and peaceful place to take breaks/lunch.

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    3 people found this review helpful
  5. 5.0
    Current Employee, less than 1 year

    Best Domestic Airline 8 Years in a Row. Great Culture!

    Aug 11, 2015 - Guest Services Teammate in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great young vibrant company with tons of room for growth and new destinations. It's a small airline so will know people from different stations and HQ. Company really looks out for the employees. Company parties and events throughout the year where you can fly in and attend. Free flying after 30 days and going to training at HQ in San Francisco is AWESOME and paid.

    Cons

    Pay starts higher than other airlines, but then other airlines catch up and beat the rate after a while. The uniforms are expensive so replacing an item can be a bit costly mid-year before yearly allowance; Dress is $100! The number of buddy passes is low compared to other airlines, only get 8 per year. Hard to advance unless you are willing to relocate to San Francisco

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    3 people found this review helpful
  6. 4.0
    Current Employee, less than 1 year

    Be Virgin, Create Wow, Elevate People!

    Nov 6, 2013 - Guest Service Teammate in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Free flights on Virgin America. -Discounted flights on other airlines. -Starting pay is higher than other airlines. -Comfortable uniforms designed by Banana Republic. -Monthly incentives/prizes to sell upgrades or other services. -Yearly training ("Refresh") at Headquarters in San Francisco can be looked at as a quick company-paid getaway. -The company genuinely tries to make it a fun work environment and throws parties or other events throughout the year.

    Cons

    -Yearly raises are very small. -Little room/opportunity for advancement. -Work schedules can be undesirable. Ex: 4am shift. -Each supervisor has their "favorites" who get priority when asking for days off and such. -Management style at each station varies, which can lead to each airport doing things differently or unequal.

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  7. 3.0
    Former Employee, more than 1 year

    Pros and Cons

    Oct 16, 2016 - Guest Service Teammate in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of responsibility, trusted with high security stuff, very interesting people, fun culture at times, cool uniforms, standby flight perks, get inside perspective on airline industry, meet a ton of people, free food around Virgin anniversary celebrations, company-sponsored "office" parties, lots to learn, better than most hourly gigs, doesn't require schooling

    Cons

    Customer service job, airports are the place where emotions are high and everything is a crisis for the customer, training takes you away from your life for 3 weeks straight - to another state, not much opportunity for career growth, lots of favoritism in how you're managed, fear-based management, not a great deal of trust with your bosses, sometimes they're younger and more immature than your peers, standby is not exactly a fun way to live when hoping to travel as almost everything is a maybe, airport work hours can be crap - 4 am start and 4 hour shifts for example, full-time or part-time isn't guaranteed and changing between the two is a whole process, wearing panty hose and required makeup everyday means you spend a lot of money month to month on them, you have to worry about how you look constantly, the pay is pretty crappy, the management doesn't trust the headquarters "higher ups" to be transparent either, it's an edgy environment sometimes because of this.

    1 person found this review helpful
  8. 3.0
    Current Employee, less than 1 year

    Okay but not the best

    Feb 19, 2016 - Guest Services Teammate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent flight benefits Excellent insurance even for part time employees Better starting pay than most other airlines Nice working environment with all the music and lights at the check in counters They train you to do almost every position

    Cons

    Somewhat a high turnover rate Deal with some selfish team members who don't care about anyone, but themselves Favoritism, as management will give assignments to certain people who cant even do the job No room for career opportunities, the only thing close to an advancement is going to headquarters Limited vacation time Everything goes by seniority Be aware of status changes as once you are part time its better to keep it, if you change your status to full time it will be SUPER difficult to change back to part time Hard to find shift trades/coverage due to new airline and having low amount of staff compared to legacy carriers Overall i would only recommend this airline if you want to have fun, but if you are looking for an airline with many opportunities and a career advancement then this airline is not for you

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    6 people found this review helpful
  9. 3.0
    Current Employee, more than 1 year

    The corporate culture has been a unique & diverse experience,yet can differ drastically from airport station to station.

    Jan 29, 2015 - Guest Service Teammamte in Jamaica, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * Customer service is promoted via a teamwork environment. * Music playing is permitted and can greatly help elevate your mood. * Travel incentives are cool and extracurricular actives are fun. * Brand brings a sense of pride.

    Cons

    * West Coast based airline, target attention towards west coast stations. Other stations get neglected. * Every airport stations is managed differently and somewhat independently, leaving room for much management error. * Pay scale varies based on locality, however quality and quantity of work is the same . Company blames airport ordinances & state regulations, yet insist they care about employees. Some employees are living in poverty levels.

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  10. 5.0
    Current Employee, less than 1 year

    An Incredible Company to Work For

    Dec 12, 2014 - Guest Services Teammate in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    From training to actually working there, the experience has been amazing all along the way. The company culture follows the Richard Branson mindset: "Screw it, Let's do it." They are really the leader in the industry and are constantly innovating. The company cares about its teammates, guests, and the experience more than money. There are also plenty of opportunities for movement and improvement in the company.

    Cons

    Low pay but the companies provides plenty of benefits throughout the experience, from the little things like food vouchers to paid travel, training, and stipends. The company is still growing, however. It should get even better. IPO has already had a few negative effects on some teammates such as the in-flight.

    1 person found this review helpful
  11. 2.0
    Current Employee, less than 1 year

    Used to be great, after takeover don’t bother.

    Oct 29, 2017 - Guest Service Teammate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flight benefits. It used to be a great company.

    Cons

    This used to be an excellent company, with a fabulous corporate culture. Coming to work was fun, and as a smaller airline, you quickly got to know everyone from the CEO down. We did things differently, and won a lot of awards for it. Enter: Alaska Airlines. The subpar legacy airline was struggling to retain customers with its lackluster fleet and limited relevant destinations. They have quickly started stripping down the once excellent virgin product, replacing it with their own boring and dated versions. Virgin employees have lost schedule flexibility, weeks of Vacations, competitive starting wages, and worst of all, our spirit. Once they get the single operating certificate, Alaska will finish gutting the Virgin name, and it will look like ever other boring airline. If you want to work for an old fashion carrier, I’d go with a bigger one, because at least you’d get better destinations to fly to. RIP Virgin America.

    3 people found this review helpful
Viewing 1 - 10 of 44 Reviews
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Virgin America Reviews FAQs

Guest Services professionals working at Virgin America have rated their employer with 3.7 out of 5 stars in 44 Glassdoor reviews. This is a lower than average score with the overall rating of Virgin America employees being 3.8 out of 5 stars. Search open Guest Services Jobs at Virgin America now and start preparing for your job interview by browsing frequently asked Guest Services interview questions at Virgin America.

Guest Services professionals rate their compensation and benefits at Virgin America with 3.3 out of 5 stars based on 44 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Guest Services salaries and benefits at Virgin America.

65% of Guest Services employees at Virgin America would recommend their employer to a friend. This rating has remained stable in the past 12 months. Guest Services professionals have also rated Virgin America with a 3.4 rating for work-life-balance, -1 rating for diversity and inclusion, 3.9 rating for culture and values and 3 rating for career opportunities.

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Glassdoor has 338 Virgin America reviews submitted anonymously by Virgin America employees. Read employee reviews and ratings on Glassdoor to decide if Virgin America is right for you.