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Virgin America Guest Services Teammate Reviews

Updated Oct 29, 2017

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Found 22 of over 338 reviews
3.5
61% Recommend to a Friend
Virgin America CEO C. David Cush
71% Approve of CEO

Found 22 of over 338 reviews

3.5
61%
Recommend to a Friend
71%
Approve of CEO
Virgin America CEO C. David Cush
C. David Cush
18 Ratings
  1. 5.0
    Former Employee

    Guest Services Teammate

    Apr 25, 2017 - Guest Services Teammate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The awesome people you work with makes it worth it. Travel Perks are great.

    Cons

    Recently got acquired by Alaska Air.

    1 person found this review helpful
  2. 5.0
    Current Employee, less than 1 year

    Best Domestic Airline 8 Years in a Row. Great Culture!

    Aug 11, 2015 - Guest Services Teammate in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great young vibrant company with tons of room for growth and new destinations. It's a small airline so will know people from different stations and HQ. Company really looks out for the employees. Company parties and events throughout the year where you can fly in and attend. Free flying after 30 days and going to training at HQ in San Francisco is AWESOME and paid.

    Cons

    Pay starts higher than other airlines, but then other airlines catch up and beat the rate after a while. The uniforms are expensive so replacing an item can be a bit costly mid-year before yearly allowance; Dress is $100! The number of buddy passes is low compared to other airlines, only get 8 per year. Hard to advance unless you are willing to relocate to San Francisco

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    3 people found this review helpful
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  4. 4.0
    Current Employee, less than 1 year

    Be Virgin, Create Wow, Elevate People!

    Nov 6, 2013 - Guest Service Teammate in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Free flights on Virgin America. -Discounted flights on other airlines. -Starting pay is higher than other airlines. -Comfortable uniforms designed by Banana Republic. -Monthly incentives/prizes to sell upgrades or other services. -Yearly training ("Refresh") at Headquarters in San Francisco can be looked at as a quick company-paid getaway. -The company genuinely tries to make it a fun work environment and throws parties or other events throughout the year.

    Cons

    -Yearly raises are very small. -Little room/opportunity for advancement. -Work schedules can be undesirable. Ex: 4am shift. -Each supervisor has their "favorites" who get priority when asking for days off and such. -Management style at each station varies, which can lead to each airport doing things differently or unequal.

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  5. 3.0
    Former Employee, more than 1 year

    Pros and Cons

    Oct 16, 2016 - Guest Service Teammate in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of responsibility, trusted with high security stuff, very interesting people, fun culture at times, cool uniforms, standby flight perks, get inside perspective on airline industry, meet a ton of people, free food around Virgin anniversary celebrations, company-sponsored "office" parties, lots to learn, better than most hourly gigs, doesn't require schooling

    Cons

    Customer service job, airports are the place where emotions are high and everything is a crisis for the customer, training takes you away from your life for 3 weeks straight - to another state, not much opportunity for career growth, lots of favoritism in how you're managed, fear-based management, not a great deal of trust with your bosses, sometimes they're younger and more immature than your peers, standby is not exactly a fun way to live when hoping to travel as almost everything is a maybe, airport work hours can be crap - 4 am start and 4 hour shifts for example, full-time or part-time isn't guaranteed and changing between the two is a whole process, wearing panty hose and required makeup everyday means you spend a lot of money month to month on them, you have to worry about how you look constantly, the pay is pretty crappy, the management doesn't trust the headquarters "higher ups" to be transparent either, it's an edgy environment sometimes because of this.

    1 person found this review helpful
  6. 3.0
    Current Employee, less than 1 year

    Okay but not the best

    Feb 19, 2016 - Guest Services Teammate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent flight benefits Excellent insurance even for part time employees Better starting pay than most other airlines Nice working environment with all the music and lights at the check in counters They train you to do almost every position

    Cons

    Somewhat a high turnover rate Deal with some selfish team members who don't care about anyone, but themselves Favoritism, as management will give assignments to certain people who cant even do the job No room for career opportunities, the only thing close to an advancement is going to headquarters Limited vacation time Everything goes by seniority Be aware of status changes as once you are part time its better to keep it, if you change your status to full time it will be SUPER difficult to change back to part time Hard to find shift trades/coverage due to new airline and having low amount of staff compared to legacy carriers Overall i would only recommend this airline if you want to have fun, but if you are looking for an airline with many opportunities and a career advancement then this airline is not for you

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    6 people found this review helpful
  7. 5.0
    Current Employee, less than 1 year

    An Incredible Company to Work For

    Dec 12, 2014 - Guest Services Teammate in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    From training to actually working there, the experience has been amazing all along the way. The company culture follows the Richard Branson mindset: "Screw it, Let's do it." They are really the leader in the industry and are constantly innovating. The company cares about its teammates, guests, and the experience more than money. There are also plenty of opportunities for movement and improvement in the company.

    Cons

    Low pay but the companies provides plenty of benefits throughout the experience, from the little things like food vouchers to paid travel, training, and stipends. The company is still growing, however. It should get even better. IPO has already had a few negative effects on some teammates such as the in-flight.

    1 person found this review helpful
  8. 2.0
    Current Employee, less than 1 year

    Used to be great, after takeover don’t bother.

    Oct 29, 2017 - Guest Service Teammate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flight benefits. It used to be a great company.

    Cons

    This used to be an excellent company, with a fabulous corporate culture. Coming to work was fun, and as a smaller airline, you quickly got to know everyone from the CEO down. We did things differently, and won a lot of awards for it. Enter: Alaska Airlines. The subpar legacy airline was struggling to retain customers with its lackluster fleet and limited relevant destinations. They have quickly started stripping down the once excellent virgin product, replacing it with their own boring and dated versions. Virgin employees have lost schedule flexibility, weeks of Vacations, competitive starting wages, and worst of all, our spirit. Once they get the single operating certificate, Alaska will finish gutting the Virgin name, and it will look like ever other boring airline. If you want to work for an old fashion carrier, I’d go with a bigger one, because at least you’d get better destinations to fly to. RIP Virgin America.

    3 people found this review helpful
  9. 5.0
    Current Employee, more than 1 year

    Great company, great people.

    May 9, 2016 - Guest Services Teammate in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule and good co workers make this job one that's easy to come to everyday. You get to travel the world for next to nothing. It's fun to hear about guest trips and meet many different types of people.

    Cons

    Parking at the airport can get pricey, and traffic going to and from can definitely become annoying. You have to pay a toll every time you leave work...

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    5 people found this review helpful
  10. 4.0
    Current Employee, more than 3 years

    Great company culture but diluted at station level, open communication from HQ, flexibility for guest services teammates

    May 6, 2014 - Guest Services Teammate in Sterling, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There's a great culture at HQ, it's sad that at the station level it's not as great. It seems to get more diluted the further away you are from HQ. Leadership is great at HQ however it seems to vary greatly station to station depending on the manager. It's a great place to work as far as scheduling as it's extremely flexible for guest services teammates and it definitely is the best airline to work for as far as culture, especially as a first airline. It is a totally different airline. Best product, best planes, great teammates. Best of all, if you can work part time, like me, you can take advantage of the the travel benefits and work as little as 2 days a week (or 8 days a month) and you're done. Also, you get the option to switch from part time to full time almost every time the work schedule changes (about every 3-4 months). It's growing rapidly and it has a lot of potential as far as continuing to be the best airline (to work for and to travel on).

    Cons

    It is difficult to get ahead if local leadership doesn't want to promote you. In general there are opportunities, however you have to be willing to move. If there is an opportunity at a local level your chances depend greatly local leadership and how they feel about you. Since it varies station to station (which is normal) you could have a very supportive team or a very negative team (or leader/manager). You can put in a lot of work above and beyond what is expected of you as a guest services teammate, try to help out your station, only to get back a lot of negativity. Morale is reviewed by HQ leadership once a year, yet is completely ignored by local leadership. Teammates that complain to HQ about every little thing, mundane or not, get special treatment/consideration from local leadership (seemingly out of fear).

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    2 people found this review helpful
  11. 5.0
    Current Employee, more than 1 year

    Being new to the airline industry and working for such a well-liked airline, has truly been an honor.

    Aug 28, 2013 - Guest Services Teammate in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The employees and the guests are very friendly and have very interesting stories to share. Working there has helped me learn how to handle different types of people and situations. I feel like I am a more patient person.

    Cons

    Having to give our guests any bad news such as letting them know that they have missed their flight and there isn't one until the next day, is a real drag.

    Continue reading
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