Virgin America Reviews | Glassdoor

Virgin America Reviews

Updated June 10, 2018
313 reviews

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4.0
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Virgin America CEO C. David Cush
C. David Cush
183 Ratings

313 Employee Reviews

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Pros
  • "Flight Benefits , Health Insurance & 401 Match" (in 44 reviews)

  • "This position is great if you like dealing with the public and travel benefits" (in 27 reviews)

Cons
  • "Alaska Airlines acquisition, low pay" (in 22 reviews)

  • "Acquired by another company with wavering commitment to teammates and work life balance" (in 10 reviews)

More Pros and Cons

  1. "Flight attendant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin America full-time

    Pros

    Fun customer service focused job

    Cons

    Long working hours, hard scheduling


  2. "Guest Services Teammate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at Virgin America full-time (Less than a year)

    Pros

    Some of the best co-workers I've ever had. Sweet people who just have a list for people and adventure., Virgin America was really good at selecting people who were flexible, honest, and fun. I enjoyed going to work and even now I still go on trips and adventures with the people I've met here.

    Cons

    Bought by Alaska Airlines. Boring, stuffy, old. Their managers are mean , they're associates are unnecessarily cold and rude to one another. The rift between guest facing and inflight positions is baffling. They are the most elitists people to work with.

    Advice to Management

    Get back to treating your people like you care about them. Richard Branson believed if you treat your people right they will treat your guests even better. Thats the Virgin way, and it worked.

  3. "guest service teammate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin America full-time

    Pros

    great culture! leadership will always have your back if you do things right and reasonably.

    Cons

    work you to death during busy times and seasons


  4. "Guest Services"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin America full-time

    Pros

    No real pros for this company

    Cons

    No real flight benefits working here


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Burlingame, CA
    Former Employee - Manager in Burlingame, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Virgin America full-time (More than 5 years)

    Pros

    Virgin America had great employee engagement activities. The HQ work environment had little down time--always working on multiple deadlines.

    Cons

    Understaffed, caused excessive workload. The annual employee goal assessment was designed to measure/manage long-term projects however, most projects were very short and not on the radar when the annual goals were established.


  6. "Guest Service Teammate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin America full-time

    Pros

    Semi-cool company culture
    Airport is neat
    Meeting new people
    flight benefits

    Cons

    Whack hours
    Stupid use-less 3 week training process
    stressful work environment/situations
    pay sucks

    Advice to Management

    Train your new employees on actual real situations
    Training program was pointless
    company got sold to Alaska airlines sooo....


  7. "GST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GST
    Current Employee - GST
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin America part-time (More than a year)

    Pros

    This was the best company to work for! Everyone is family and the company culture is/was amazing!

    Cons

    Alaska Airlines "merger" (takeover) has been terrible.

    Advice to Management

    Go back to the Virgin hiring system

  8. "Best Company to Work for ... Ever."

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Virgin America full-time

    Pros

    Management drives you to succeed. Hands off approach opens up worlds of abilities you didn't know you had.

    Cons

    Company got purchased and that's a huge bummer because they moved to Seattle.

    Advice to Management

    Keep up the Great Work!


  9. "Great company to work with!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good place to learn and grow.

    Cons

    Nothing to say at this moment


  10. "best for travellers"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    free flights and for family too

    Cons

    terrible hours for your first two years


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