Virgin Atlantic Airways Reviews | Glassdoor

Virgin Atlantic Airways Reviews

Updated September 23, 2018
162 reviews

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3.8
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Approve of CEO
Virgin Atlantic Airways Chief Executive Officer Craig Kreeger
Craig Kreeger
65 Ratings

162 Employee Reviews

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Pros
  • "Excellent travel benefits, Good working environment, Family feeling" (in 15 reviews)

  • "Staff travel Benifits - all new starters get 7 free standby flights a year for you and your family / friends" (in 13 reviews)

Cons
  • "I decided to leave Virgin Atlantic for many reasons, but mostly because I felt undervalued and ignored by cabin crew management" (in 7 reviews)

  • "Bad middle management/Bad attitude/no growth opportunities, no recognition of your effort/bad office location" (in 6 reviews)

More Pros and Cons

  1. "supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Newark, NJ
    Former Employee - Supervisor in Newark, NJ
    Recommends
    Positive Outlook

    I worked at Virgin Atlantic Airways full-time (More than 5 years)

    Pros

    forward thinking contemporary style of operation and customer service combined with successful formula for innovation and growth.

    Cons

    Cons, At the time of my employment, would have been not enough airplanes and routes.

    Advice to Management

    Currently, Keep doing what your doing.

    Virgin Atlantic Airways Response

    Sep 2, 2016 – Recruitment Manager

    Thank you for posting your review. We are delighted to hear that you are enjoying your role with Virgin Atlantic!


  2. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Atlantic Airways full-time (More than 8 years)

    Pros

    Great perks in travel and hotels. It was a wonderful place to work I really loved it. I would recommend it to anyone. Go for it.

    Cons

    Long hours, week ends and holidays. It was a wonderful place to work I really loved it. I would recommend it to anyone. Go for it.

    Advice to Management

    Listen to employees. Let them grow. Provide more time off. Do not have them contactable in off hours.

  3. "Long interviews"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    flight benifits and team work

    Cons

    No room for advancements in company


  4. Helpful (1)

    "Great company to be at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Atlantic Airways full-time (More than 10 years)

    Pros

    Flying benefits, Medical insurance, 401K, Virgin Atlantic Staff

    Cons

    Richard's values are disappearing which is a shame


  5. "Graphic Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in Norwalk, CT
    Former Employee - Graphic Designer in Norwalk, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Virgin Atlantic Airways full-time (More than 3 years)

    Pros

    Allows you to take new responsibilities and grow as a professional.

    Cons

    Pay. Location. A small number of people in the leadership.

    Advice to Management

    Continue to be clear about why the company exists. Foster collaboration between US employees and the rest of the world. Lookout for the little guys.

    Virgin Atlantic Airways Response

    Feb 21, 2017 – Recruitment Manager

    Thank you for sharing your review, it is great to hear that you recommend Virgin Atlantic.

    We value the role that all of our employees play in making Virgin Atlantic a fantastic place to work, and... More


  6. Helpful (2)

    "sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Virgin Atlantic Airways full-time

    Pros

    flights are great and holiday booking are the 2 things that are good for working here. . . . .

    Cons

    hard to move up here unless you fit the fake in crowd and certain management are happy to single you out and give you a hard time. working schedules are crap unless you are a fake brown noser!!
    crap pay for the amount you make them

    Advice to Management

    care more for the real people in your company and give them respect!! then you wont see a high turn over of staff

    Virgin Atlantic Airways Response

    Mar 10, 2017 – Recruitment Manager

    Thank you for sharing your review.

    Employee engagement is very important to us at Virgin Atlantic and we are committed to supporting all employees with development opportunities, so we are... More


  7. Helpful (1)

    "Staff Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Accountant in Norwalk, CT
    Former Employee - Staff Accountant in Norwalk, CT

    I worked at Virgin Atlantic Airways full-time (More than 5 years)

    Pros

    The benefits and paid time off were amazing. 401k was competitive and health benefits were good. I loved my teammates and the office culture.

    Cons

    No clear path to advancement. Managers are poor at rewarding, recognizing and nurturing talent. I felt that my efforts outside of my job description were taken for granted

    Advice to Management

    Value your employee's skill set and evaluate them at the appropriate level. The benefits made working there worthwhile. However, the lack of promotion possibility made it hard to stay

  8. Helpful (2)

    "Business Support Coordinator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Atlantic Airways full-time

    Pros

    Virgin Atlantic offers great staff benefits, that make up for the lack of salary that some of the positions pay.

    Cons

    The company is constantly changing and it's uncertain where you fit in with the company. A lot of staff get made redundant constantly.


  9. Helpful (3)

    "Cargo Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Virgin Atlantic Airways full-time

    Pros

    Some good talent at mid mid level management. Airline benifits and opportunbity to travel time permitting. Resonable Benifit package. Had a good customer reputation based on strong Marketing and as Richard Branson owned company.

    Cons

    No Support . Company is lacking good leadership from VP level on up and is in decline. Buisness has become very 1 demensional with exceptional expections being demanded from senior management that has no real clue of the market dynamics driving their business. UK based cororate team is too far removed to properly understand the dynamics of the Americas. They are in the midst of a Joint venture with Delta and it seems this direction will impact those working for Virgin. Company cutbacks are never ending over the past 3-4 years and the company to save money is down to bear bones. Workload and demand on existing staff is ignored. They are starting to losing credability with their customer base.

    Advice to Management

    Need to properly recognize reward and motivate those that are making the company work.
    At present that is severly lacking. Goals and expections are not realistic and poorly communicated and need to be a point of focus.

    Virgin Atlantic Airways Response

    Feb 5, 2016 – Recruitment Manager

    Thank you for sharing your review. We are sorry to hear that you have a negative outlook of Virgin Atlantic but we appreciate your feedback and will ensure that this is shared.
    We are in the midst... More


  10. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Account Manager in Norwalk, CT
    Current Employee - Key Account Manager in Norwalk, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Virgin Atlantic Airways full-time (More than 3 years)

    Pros

    Excellent travel benefits, flexible working schedule for Sales, and offers lots of vacation/personal/sick time off.

    Cons

    Inconsistent managers and styles of management. The company is a serious transitional period and there are many challenges internally. Additionally, there feels to be favoritism at play in certain departments/roles. Salaries are not industry competitive

    Advice to Management

    open and honest communication are key to helping boost morale as is following through with laid out plans, ie. incentive schemes.

    Virgin Atlantic Airways Response

    Jan 14, 2016 – Recruitment Manager

    Thank you for taking the time to post your review.
    We are sorry to see that you have a negative outlook but we are pleased that you find the benefits of working for Virgin Atlantic rewarding.
    As... More


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