Virgin Media Reviews | Glassdoor

Virgin Media Reviews

Updated August 16, 2017
378 reviews

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3.3
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Virgin Media Chief Executive Officer Tom Mockridge
Tom Mockridge
167 Ratings

378 Employee Reviews

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Pros
Cons
  • Company used to be a great place to work but they've lost direction since takeover by Liberty Global (in 21 reviews)

  • Can be a little hierarchical but that is due to senior management coming in from other business cultures (in 18 reviews)

More Pros and Cons

  1. "Good atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time (More than 3 years)

    Pros

    flexibility secured distance times travel

    Cons

    break times strict times distance zones

    Advice to Management

    more salary


  2. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Project Manager in Andover, NH
    Former Employee - Implementation Project Manager in Andover, NH
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Media (More than a year)

    Pros

    Nice offices, flexible working conditions,

    Cons

    Us and them mentality between Permanent and contracted staff. No perks for contract staff, no opportunities to develop. Lack of strong management or coherent processes. Sexism is ignored by senior management- no female senior management in networking and no inclusion or development of women.

    Advice to Management

    Look to other technological organisations in the UK that are much more diverse in in their make up of employees. Remove the men only meetings and openly address the sexism which is blatant and uncomfortable for women working there.

  3. "IT Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media (Less than a year)

    Pros

    Great place to work. Cant ask for more

    Cons

    Should offer more employee benefits


  4. "Virgin Media"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of benefits and career progression, a great environment to work in with loads of fabulous customers and colleagues.

    Cons

    Working weekends and dealing with rude customers, but this is something you get used to very quickly and learn to move on.

    Virgin Media Response

    Aug 9, 2017 – Social Media and Content Manager

    Hey! Thank you so much for your review. It's great to hear that you love your job and you feel that there is lots of career progression! That's what we like to hear. Keep being awesome.


  5. "Community sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in Glasgow, Scotland (UK)
    Current Employee - Community Manager in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (Less than a year)

    Pros

    Monday to fri business hours
    Clear bonus structure
    Great kit given
    Training was good
    Support structure in place
    Plenty info on products
    Clear targets

    Cons

    Sometimes frustrating on customers that can come on but the whole 10 metres of cable stops that install .
    Process are not as clear and sometimes orders get lost
    Having to pay out fuel out own monies and waiting a month for refund

    Advice to Management

    Keep on making virgin great

    Virgin Media Response

    Aug 9, 2017 – Social Media and Content Manager

    Love that you're enjoying what you do and you really see the benefits of being a part of the Virgin family. We take all feedback on board and really appreciate the suggestions you have made. We... More


  6. "Field Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in London, England (UK)
    Former Employee - Field Service Technician in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time (More than 3 years)

    Pros

    Very good staff benefits, such as cheaper gym and Telecommunications deals! Fair pay and good progression!

    Cons

    Middle Management tend to select favourites

    Virgin Media Response

    Aug 9, 2017 – Social Media and Content Manager

    Great review! Thank you for taking the time to share you feedback. We are always looking for suggestions to make our business even better for our people. Keep being awesome.


  7. "Great for a few years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Hook, England (UK)
    Former Employee - Team Manager in Hook, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Media full-time (More than 5 years)

    Pros

    Good learning and development opportunities

    Cons

    Low salary range, basic increases and poor progression path

    Advice to Management

    Need to keep a close eye on what happens within the teams as there is a lot of politics and preferential treatment on the floor level

  8. "virginmedia unfortunately part of Liberty Global"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Bellshill, Scotland (UK)
    Former Employee - Customer Service Agent in Bellshill, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Media full-time (More than 8 years)

    Pros

    Good benefits, minimum cost for top package with the tv phone and broadband, also if you are long term sick then well taken care of.

    Cons

    Rotten shifts more people leave because of the working conditions, no longer a company you would take pride in working for. Too much pressure to meet targets which get squeezed less and less, no communication between departments. Company shouldn't rely on the outsource centres to sort things as they create more problems by passing the buck to the in house centres to sort. LG wasting a really good company. All agents in-house well under paid for the job they do and should be given more responsibility to sort things. Only concern is the profits they make as they don't care about the customer.

    Advice to Management

    be better at your jobs as no personality or man management skills, be prepared to have an opinion and voice this, back your agents as too quick to criticise. Com's put to much pressure on the managers. Give people opportunities if they merit them. Upper management have no interest in the people that work for them.


  9. "VM employment review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time

    Pros

    Salary is good, great bonuses

    Cons

    IT setup is horrendous, very unbalanced targeting model

    Virgin Media Response

    Aug 10, 2017 – Social Media and Content Manager

    Hi there! Thank you for your review. We appreciate your feedback and your suggestions only help us to make improvements to our business. We would love to understand more about how we can make... More


  10. "Be anything other than a service tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Virgin Media full-time

    Pros

    Work with good lads, bupa healthcare ( you'll need it when your body finally wears out with this place)

    Cons

    Made to feel like just a number, expendable at any stage, often out late so don't make any plans for after work any day your in.
    Never worked for a company that actively seeks to dismiss technicians, it seems such a false economy .
    Any other job role in the company seems to be great, just don't be a service tech!
    Long days, lunch breaks allocated but you often have to work through them unpaid if you want to go home on time, stressful... I could go on..

    Advice to Management

    Depends on the manager! Just don't forget the condition these guys have to work in on less than average pay whilst your in your warm office.


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