Virgin Media Reviews | Glassdoor

Virgin Media Reviews

Updated April 12, 2018
486 reviews

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3.2
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Virgin Media Chief Executive Officer Tom Mockridge
Tom Mockridge
223 Ratings

486 Employee Reviews

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Pros
  • Good work life balance compared to others (in 29 reviews)

  • Great people, flexible working and some really great benefits (in 36 reviews)

Cons
  • No really a work/life balance as you will end up mostly working 6 days a week or even 7 days (in 15 reviews)

  • Everything getting worse since Liberty Global took over (in 29 reviews)

More Pros and Cons

  1. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Project Manager in Andover, NH
    Former Employee - Implementation Project Manager in Andover, NH
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Media (More than a year)

    Pros

    Nice offices, flexible working conditions,

    Cons

    Us and them mentality between Permanent and contracted staff. No perks for contract staff, no opportunities to develop. Lack of strong management or coherent processes. Sexism is ignored by senior management- no female senior management in networking and no inclusion or development of women.

    Advice to Management

    Look to other technological organisations in the UK that are much more diverse in in their make up of employees. Remove the men only meetings and openly address the sexism which is blatant and uncomfortable for women working there.


  2. "Good atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time (More than 3 years)

    Pros

    flexibility secured distance times travel

    Cons

    break times strict times distance zones

    Advice to Management

    more salary

  3. "‘IT’"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pay is good, can do culture - everyone super helpful - love my job. We are treated as adults which is refreshing

    Cons

    None I can think of. Role, culture, pay, benefits all good - happy to recommend to others - miles better than BT

    Advice to Management

    Make the EC more accessible


  4. "Graduate Scheme - Anonymous Stream"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate Scheme
    Current Employee - Graduate Scheme
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time (More than a year)

    Pros

    Good graduate salary
    Casual environment and dress
    Flexible working
    Nice colleagues
    Great place to develop skills (albeit self taught/on the job as no formal training provided)
    Can buy 5 days holiday
    Birthday off
    Matched Pension
    Overall I just enjoy it

    Cons

    Graduate scheme could be run better, placements are decided far too late which causes a lot of inconvenience.

    Can be overworked some days, underworked others. Doesn't always come in steady flows.

    There was no specific training for my scheme at all. Just join a team and get on with it. A training course based on our scheme would have been useful, rather than the induction given. Also we're yet to be given any information about what the process is for after the scheme.

    Advice to Management

    Sort next graduate placements faster. July is far too late to hear about where you're moving your life to 6-7 weeks later. Need time to organise rent, move belongings, sort a vehicle, find housemates etc.

    Invest more in scheme specific training, rather than a 2 day course at the start of brand values which feels a waste of time. Perhaps recommend certifications or qualifications virgin would be willing for us to do.

    Explain more about your long term aims for us - how we can transition from graduate scheme to perm roles, even during our first year.


  5. "A good company to start with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Virgin Media full-time

    Pros

    Virgin Media is a good company for someone looking to move into a sales or customer service environment. It will train you well using NPS to measure customer satisfaction and feedback.

    Cons

    Whilst there are good career opportunities they sometimes can be limited once you have started at the company. Unless you can leverage exposure via project work sometimes it can be hard to get your name and face known in order to progress.

    Advice to Management

    Focus on talent development a the grass roots level get involved in junior management decisions to help develop this talent to ensure good decisions are made and mentoring support is offered to nurture potential stars of the future.


  6. "good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media part-time

    Pros

    friendly environment overall good management

    Cons

    a lot of pressure long hours


  7. "Direction unclear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hook, South East England, England (UK)
    Former Employee - Anonymous Employee in Hook, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Virgin Media full-time (More than 10 years)

    Pros

    Some very good people
    Benefits package is good
    Virgin name attracts talent.

    Cons

    Poor work-life balance. Virgin values long-since ignored.
    Longer-serving members of the company actively removed or encouraged to leave.
    Lack of clear strategy and joined up thinking.
    Short-term investment generally preferred

  8. "Lost the Virgin vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Virgin Media full-time (More than 10 years)

    Pros

    Good career progression if you were willing to work hard. Good work life balance.

    Cons

    Lost the Virgin values over the past couple of years and no longer the great place it used to be.


  9. "Liberty Global creates confusion at VM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Program Manager in Hook, London, England (UK)
    Former Employee - IT Program Manager in Hook, London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Media full-time (More than a year)

    Pros

    Great brand, strong marketing has created a successful competitive company with talented staff working hard to deliver value and innovation for customers

    Cons

    Organisational confusion, inadequate IT, loss of customer focus, loss of skills and knowledge during restructuring that looks like asset stripping

    Advice to Management

    Don’t shoot the messenger


  10. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time

    Pros

    Employee benefits, colleagues and culture

    Cons

    Payrise could be hard to get, internal recruitment could be improved along with the employee development

    Virgin Media Response

    Feb 15, 2018 – Social Media and Content Manager

    Hi there, thank you so much for your review! Your feedback is super important to us and we appreciate your taking the time to share your thoughts with us. Keep being awesome!


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