Virgin Media Reviews | Glassdoor

Virgin Media Reviews

Updated August 3, 2018
533 reviews

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3.1
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Virgin Media Chief Executive Officer Tom Mockridge
Tom Mockridge
248 Ratings

533 Employee Reviews

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Pros
  • "Good work life balance compared to others" (in 29 reviews)

  • "Great people with great attitude and experience" (in 38 reviews)

Cons
  • "No really a work/life balance as you will end up mostly working 6 days a week or even 7 days" (in 16 reviews)

  • "Company culture has massively changed (in a bad way) since Virgin Media was acquired by Liberty Global" (in 30 reviews)

More Pros and Cons

  1. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Project Manager in Andover, NH
    Former Employee - Implementation Project Manager in Andover, NH
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Media (More than a year)

    Pros

    Nice offices, flexible working conditions,

    Cons

    Us and them mentality between Permanent and contracted staff. No perks for contract staff, no opportunities to develop. Lack of strong management or coherent processes. Sexism is ignored by senior management- no female senior management in networking and no inclusion or development of women.

    Advice to Management

    Look to other technological organisations in the UK that are much more diverse in in their make up of employees. Remove the men only meetings and openly address the sexism which is blatant and uncomfortable for women working there.


  2. "Good atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time (More than 3 years)

    Pros

    flexibility secured distance times travel

    Cons

    break times strict times distance zones

    Advice to Management

    more salary

  3. "customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nottingham, England (UK)
    Current Employee - Customer Service Representative in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (More than 3 years)

    Pros

    A lot of benefits and very friendly.

    Cons

    If am honest I couldn't think of any cons.

    Advice to Management

    keep up the hard work


  4. "Great brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Virgin Media full-time (More than 10 years)

    Pros

    The Brand is powerful it opens many doors.

    Cons

    Needs to be more innovative to back the brand expectation

    Advice to Management

    Put money aside to really do things differently


  5. "Virgin Media"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time

    Pros

    Good flexible working practices at professional level
    Good benefits package including private healthcare for all employees
    Autonomous working environment
    Office locations over the UK
    Good intentions for CSR and D&I

    Cons

    Differing levels of working environment across the different locations
    Information technology systems and hardware for staff can be poor and dated
    Information technology support capability is mixed

    Advice to Management

    More investment in information technology systems needs to be made in order for employees to deliver to their full potential
    To ensure that our properties are accessible to all

    Virgin Media Response

    Jul 26, 2018 – Virgin Media Team

    Hello! Thank you for sharing your review. We appreciate you taking the time. Your feedback helps up make the best changes for your people. We will be sure to pass your suggestions on to the team.


  6. "Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    good management and helpful collegues

    Cons

    lack of benefits and poor upskilling

    Virgin Media Response

    Jul 26, 2018 – Virgin Media Team

    Hi there, thank you for your review, we appreciate you taking the time to share your feedback with us. We are always looking for ways to improve our business. We will be sure to pass along your... More


  7. "Field Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Engineer
    Current Employee - Field Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (Less than a year)

    Pros

    Great atmosphere, great working life ballance, great pay and rewards, Great Benfits,

    Cons

    I have’nt seen any cons

    Virgin Media Response

    Jul 26, 2018 – Virgin Media Team

    Hey there! We love your positivity. Thank you so much for your review. It's great to hear you're loving your job and the benefits here at Virgin Media. Keep being awesome.

  8. "Love My Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Virgin Media full-time

    Pros

    They care about the people, benefits are great. People are like family

    Cons

    shifts seem to not suit some

    Virgin Media Response

    Jul 26, 2018 – Virgin Media Team

    Hi there! Thank you for sharing your review. Your feedback is super important and we appreciate your taking the time. It's great to hear your love your job - that's what we like to hear! Keep being... More


  9. "Long time worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Media full-time (More than 10 years)

    Pros

    Great working environment
    Flexibility to grow and autonomy
    Learning opportunites abound

    Cons

    Workloads
    Lack of diversity in specific areas of the business

    Advice to Management

    I've worked in several different business areas, from contact centres to HR. I would say develop more people of colour into higher roles (like head of departments) to reflect the diversity of the people in your organisation.


  10. "Really great place to work"

    StarStarStarStarStar
    Former Employee - Programmer Manager in Birmingham, England (UK)
    Former Employee - Programmer Manager in Birmingham, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Virgin Media full-time (More than 8 years)

    Pros

    Good work life balance and atmosphere

    Cons

    Not really anything bad to say

    Virgin Media Response

    Jul 26, 2018 – Virgin Media Team

    Hello! Thank you for sharing your review. It's great to see you had a good work life balance and that you enjoyed the culture at Virgin Media. We wish you all the best in the future.


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