Virgin Media Reviews | Glassdoor

Virgin Media Reviews

Updated September 22, 2017
398 reviews

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3.3
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Virgin Media Chief Executive Officer Tom Mockridge
Tom Mockridge
178 Ratings

398 Employee Reviews

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Pros
Cons
  • Company used to be a great place to work but they've lost direction since takeover by Liberty Global (in 23 reviews)

  • Low pay in comparison to industry average, poor work/life balance (in 11 reviews)

More Pros and Cons

  1. "Good atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time (More than 3 years)

    Pros

    flexibility secured distance times travel

    Cons

    break times strict times distance zones

    Advice to Management

    more salary


  2. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Project Manager in Andover, NH
    Former Employee - Implementation Project Manager in Andover, NH
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Media (More than a year)

    Pros

    Nice offices, flexible working conditions,

    Cons

    Us and them mentality between Permanent and contracted staff. No perks for contract staff, no opportunities to develop. Lack of strong management or coherent processes. Sexism is ignored by senior management- no female senior management in networking and no inclusion or development of women.

    Advice to Management

    Look to other technological organisations in the UK that are much more diverse in in their make up of employees. Remove the men only meetings and openly address the sexism which is blatant and uncomfortable for women working there.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Operations Analyst in Knowsley, England (UK)
    Former Employee - IT Operations Analyst in Knowsley, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time (More than 8 years)

    Pros

    Great place to work, good environment, understanding management, flexibility, up to date tech and all round great working conditions, Decent money for the role

    Cons

    the work I was doing was outsourced due to the size of the company and cost effectiveness, this proved a difficult time which never improved the service IMHO

    Advice to Management

    outsourcing isn't the best as it may save cost but affects customer satisfaction.


  4. "It used to be cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time

    Pros

    Still tries to be "Virgin"

    Cons

    Bought over by boring corporate multinational


  5. "Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive
    Former Employee - Sales Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media part-time (More than a year)

    Pros

    The company treats you really well and it really does value you l.
    You meet a fun and varied group of people.
    They have a huge amount of fantastic benefits and incentives, including private healthcare!

    Cons

    A lot of the staff are waaayyy too in to their job role and it can feel very fake (a lot of them believe they are on Wall Street and fancy themselves the true Jordan Belfort)

    Advice to Management

    Be a little more real with your staff


  6. "Virgin media telecommunications co uk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Business Partner in London, England (UK)
    Current Employee - Human Resources Business Partner in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (Less than a year)

    Pros

    Great people, bright environment, great company employee benefits

    Cons

    Demanding targets driven by shareholders

    Advice to Management

    connect with customer facing staff to understand needs and pressures


  7. "Virgin Media Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time

    Pros

    Great People and Great management

    Cons

    Non Competetive wage across divisions

    Advice to Management

    Balance wages across your divisions for similar roles

  8. "Used to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Newport, Newport, Wales (UK)
    Current Employee - Manager in Newport, Newport, Wales (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time (More than 10 years)

    Pros

    The people I work with, on same level.
    Opportunity to earn commission although this is getting less.
    Benefits, healthcare, discount on services.

    Cons

    Flexibility with working hours and holidays to take
    No recognition for hard work or long term service
    Very political and managed by fear not all departments treated the same
    Gender pay gap is massive. Favour men in roles.

    Advice to Management

    Treat your staff as people not a means to an end


  9. "Good whilst it lasts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Manchester City Centre, England (UK)
    Former Employee - Sales Executive in Manchester City Centre, England (UK)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Virgin Media part-time (More than a year)

    Pros

    The company did have good commission on sales.
    If you get a good team it's enjoyable to work, especially as a part time job.

    Cons

    Regional manager was poor.
    Can't do anything if you don't get customers.
    You only get 100% commission if yourself and the store hits target for the month.

    Advice to Management

    Help out stores that struggle by reducing the target.


  10. Helpful (3)

    "Used to be awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Hook, London, England (UK)
    Former Employee - Finance Manager in Hook, London, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Virgin Media full-time (More than 5 years)

    Pros

    Virgin Media used to be an incredible place to work - great people, customer focussed and people focussed.

    Cons

    It is not what it used to be. The fun has gone and since Liberty Global purchased it it is much more corporate, more focussed on shareholder return and not on their people or customer

    Advice to Management

    Focus on your people more


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