Virgin Mobile Reviews | Glassdoor

Virgin Mobile Reviews

Updated April 2, 2018
113 reviews

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3.7
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Approve of CEO
Virgin Mobile Managing Director Tom Mockridge
Tom Mockridge
28 Ratings

113 Employee Reviews

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Pros
  • I had a good experience working part-time at Virgin Mobile for 1 year (in 9 reviews)

  • The call centre is very laid back and team leaders and management are very friendly, (in 7 reviews)

Cons
  • To be honest, its a bit hard to move up in the organization (in 3 reviews)

  • Try too hard to be "young" and "hip", customer care is out of sync with in-store customer service, minimum 20 hours a week not great for students (in 4 reviews)

More Pros and Cons

  1. "Corporate Controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Mobile full-time (More than 3 years)

    Pros

    nice enviroment, nice young people

    Cons

    small company, need to grow


  2. "Bad for your mental health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Mobile full-time

    Pros

    bonus was ok, pension was also ok although a nightmare process to get.

    Cons

    This company is run so haphazardly and every problem rolls down to the people at the bottom.

    Advice to Management

    Sort yourself out.

  3. "sale Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Canada, KS
    Former Employee - Sales Associate in Canada, KS
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At the time i got a free phone line with unlimited data and calling across canada now you pay $20 a month still great 50% off every other line you add to your account. Best place i've worked for. Great commission i made $450 every 2 weeks in only commisision as a full time. Benefits are great bec you get discounts at BELL as well. TV and etc. Benefit are killer, discount on car insurance i was payin $95/mth on my first suv one way. your team becomes your 2nd family.

    Cons

    I left bec Regional Manager was not so understanding and i got a new manager who wouldn't allow us to speak to other ppl who worked at the mall, not even mall admin however i worked there 4 1/2 years without a problem before management change. Ive had the Best leaders and leanrned so much there.

    Advice to Management

    I honestly don't care because they'll never read this is Head office like Regional Managers who are the issue and they dont read this.


  4. "director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great peopleto work with and very creative

    Cons

    For size Too many vps


  5. "Good Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I had a good experience working part-time at Virgin Mobile for 1 year

    Cons

    None really, the experience was good.


  6. "Fun and positive environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Mobile part-time

    Pros

    -lots of incentives
    -room to grow and helpful management
    - great benefits

    Cons

    -standing all shift
    -potential for commission can vary greatly by store


  7. "virgin Mobile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Delta, BC (Canada)
    Former Employee - Sales in Delta, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Virgin Mobile full-time (More than 3 years)

    Pros

    employee benefits ( %35 off and 5Gigs of data) before it was unlimited data.

    Cons

    - Customer service support is honorable, customers lash frustration on employees
    - Virgin mobile failed to pay me honest pay when I caught two former employees stealing phones. They made me wait approx 5 months and used it as a way to keep me there longer. After a few months, I left for other employment.
    -Dead end career.

  8. "Great experience, and positive environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Cons in Mississauga, ON (Canada)
    Current Employee - Sales Cons in Mississauga, ON (Canada)
    Recommends
    Neutral Outlook

    I have been working at Virgin Mobile part-time (More than 3 years)

    Pros

    - Benefits
    - Commission
    - Great culture
    - Good incentives
    - Room for growth (hire within advantage)

    Cons

    - No seats in kiosks/stores

    Advice to Management

    - Continue to play active role in developing employees that are looking to move up in the company


  9. "Good environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Ottawa, ON (Canada)
    Former Employee - Sales Consultant in Ottawa, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Virgin Mobile full-time (More than a year)

    Pros

    Good environment - awesome managers

    Cons

    Commission based - managers have a hard time mediating between staff members. Some reps can be super aggresive

    Advice to Management

    Split deals between two reps if two employees helped a customer


  10. "Loved it"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Mobile full-time

    Pros

    fun, brave exciting place to work

    Cons

    management treacle could get in the way of great ideas


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