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Virgin Mobile Reviews

Updated December 19, 2017
106 reviews

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3.8
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Virgin Mobile Managing Director Tom Mockridge
Tom Mockridge
26 Ratings

106 Employee Reviews

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Pros
  • Decent benefits even if you are only part time (in 8 reviews)

  • Good people, laid back atmosphere (in 7 reviews)

Cons
  • To be honest, its a bit hard to move up in the organization (in 3 reviews)

  • Try too hard to be "young" and "hip", customer care is out of sync with in-store customer service, minimum 20 hours a week not great for students (in 3 reviews)

More Pros and Cons

  1. "Corporate Controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Mobile full-time (More than 3 years)

    Pros

    nice enviroment, nice young people

    Cons

    small company, need to grow


  2. "Bad for your mental health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Mobile full-time

    Pros

    bonus was ok, pension was also ok although a nightmare process to get.

    Cons

    This company is run so haphazardly and every problem rolls down to the people at the bottom.

    Advice to Management

    Sort yourself out.

  3. "sale Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Canada, KS
    Former Employee - Sales Associate in Canada, KS
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At the time i got a free phone line with unlimited data and calling across canada now you pay $20 a month still great 50% off every other line you add to your account. Best place i've worked for. Great commission i made $450 every 2 weeks in only commisision as a full time. Benefits are great bec you get discounts at BELL as well. TV and etc. Benefit are killer, discount on car insurance i was payin $95/mth on my first suv one way. your team becomes your 2nd family.

    Cons

    I left bec Regional Manager was not so understanding and i got a new manager who wouldn't allow us to speak to other ppl who worked at the mall, not even mall admin however i worked there 4 1/2 years without a problem before management change. Ive had the Best leaders and leanrned so much there.

    Advice to Management

    I honestly don't care because they'll never read this is Head office like Regional Managers who are the issue and they dont read this.


  4. "director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great peopleto work with and very creative

    Cons

    For size Too many vps


  5. "Easy work for good pay off"

    StarStarStarStarStar
    Current Employee - Assistant Manager in Kitchener, ON (Canada)
    Current Employee - Assistant Manager in Kitchener, ON (Canada)

    I have been working at Virgin Mobile full-time (More than 3 years)

    Pros

    Overall good management. Decent benefits even if you are only part time. Raises happen every 6 months if you can sell.

    Cons

    Some managers come and go as they please and then get mad when results aren’t produced. Yet they are hardly in the store.

    Advice to Management

    Take a look at when managers actually clock in and clock out.


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Mobile full-time

    Pros

    was great to develop management skills

    Cons

    KPI changes made commission more difficult to hit


  7. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Mobile full-time

    Pros

    Great culture, good range of products

    Cons

    Change of management to outsourced retail company meant less commission

  8. "-"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Mobile full-time

    Pros

    Good development for their staff

    Cons

    changed strategy during my time


  9. "Great part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, ON (Canada)
    Former Employee - Sales Associate in London, ON (Canada)
    Recommends
    Positive Outlook

    I worked at Virgin Mobile (More than a year)

    Pros

    Good hours and great commision bonuses

    Cons

    Managment only cares about numbers


  10. "Overall a good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Mobile full-time

    Pros

    Great benefits even as a part time worker. Perfect job for a student. You learn a lot about technology.

    Cons

    Once you become a manager, there isn't much options for moving up.


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