Virgin Mobile Reviews | Glassdoor

Virgin Mobile Reviews

Updated July 21, 2018
120 reviews

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3.9
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Approve of CEO
Virgin Mobile Managing Director Tom Mockridge
Tom Mockridge
31 Ratings

120 Employee Reviews

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Pros
  • "I had a good experience working part-time at Virgin Mobile for 1 year" (in 9 reviews)

  • "Good people, laid back atmosphere" (in 7 reviews)

Cons
  • "To be honest, its a bit hard to move up in the organization" (in 3 reviews)

  • "Customer service support is honorable, customers lash frustration on employees" (in 4 reviews)

More Pros and Cons

  1. "Corporate Controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Mobile full-time (More than 3 years)

    Pros

    nice enviroment, nice young people

    Cons

    small company, need to grow


  2. "Bad for your mental health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Mobile full-time

    Pros

    bonus was ok, pension was also ok although a nightmare process to get.

    Cons

    This company is run so haphazardly and every problem rolls down to the people at the bottom.

    Advice to Management

    Sort yourself out.

  3. "sale Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Canada, KS
    Former Employee - Sales Associate in Canada, KS
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At the time i got a free phone line with unlimited data and calling across canada now you pay $20 a month still great 50% off every other line you add to your account. Best place i've worked for. Great commission i made $450 every 2 weeks in only commisision as a full time. Benefits are great bec you get discounts at BELL as well. TV and etc. Benefit are killer, discount on car insurance i was payin $95/mth on my first suv one way. your team becomes your 2nd family.

    Cons

    I left bec Regional Manager was not so understanding and i got a new manager who wouldn't allow us to speak to other ppl who worked at the mall, not even mall admin however i worked there 4 1/2 years without a problem before management change. Ive had the Best leaders and leanrned so much there.

    Advice to Management

    I honestly don't care because they'll never read this is Head office like Regional Managers who are the issue and they dont read this.


  4. "director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great peopleto work with and very creative

    Cons

    For size Too many vps


  5. "Lot of opportunities for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Victoria, BC (Canada)
    Current Employee - Sales Representative in Victoria, BC (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Growth, Learning, Work culture, Money

    Cons

    Cannot really think of any

    Advice to Management

    None


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Insig in Sydney (Australia)
    Current Employee - Business Insig in Sydney (Australia)

    I have been working at Virgin Mobile full-time (More than a year)

    Pros

    - Excellent work culture, with weekly company wide bonding activities
    - The company encourages openness
    - The environment is very supportive
    - Flexible work hours and arrangements

    Cons

    - The company is located at Macquarie Park, where there aren't that many food options


  7. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Ottawa, ON (Canada)
    Current Employee - Sales Associate in Ottawa, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Mobile full-time (Less than a year)

    Pros

    Get to meet many people and have a great team, especially manager!

    Cons

    Deal with a lot of mean people (customers)

  8. "Awesome experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Sydney (Australia)
    Former Employee - Sales Consultant in Sydney (Australia)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Virgin Mobile full-time (More than a year)

    Pros

    I worked for VMA for a few years, truly fantastic experience, great way to break in to Telco and a fantastic and dedicated team. Truly some passionate people there who are committed to the brand - such a shame it will no longer be around in the future.

    Cons

    Not being one of the 'Big 3' can sometimes be a challenge in terms of getting customers to see the value in VMA and what we could do.


  9. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Mobile full-time

    Pros

    good co-workers, clean environment, clear objectives, management support

    Cons

    heavy sales focus, high turnover, poor salary


  10. "Good retail job to gain basic sales experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Ottawa, ON (Canada)
    Current Employee - Sales in Ottawa, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Virgin Mobile part-time (More than a year)

    Pros

    Good opportunity to make extra money past a base hourly wage. Good employee discount for phone plan. Good entry job into the mobile industry.

    Cons

    Slow a lot of the time, big sales opportunities are often dependent on time of year. Lots of standing with little opportunity to sit down.


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