Virgin Mobile Reviews | Glassdoor

Virgin Mobile Reviews

Updated September 24, 2018
129 reviews

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4.0
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Virgin Mobile Managing Director Tom Mockridge
Tom Mockridge
33 Ratings

129 Employee Reviews

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Pros
  • "I had a good experience working part-time at Virgin Mobile for 1 year" (in 9 reviews)

  • "Great benefits even as a part time worker" (in 7 reviews)

Cons
  • "Company has a very weak customer service infrastructure and it can lead to problems in store" (in 5 reviews)

  • "Upper management didn’t always know what was happening in stores or take on feedback" (in 3 reviews)

More Pros and Cons

  1. "Corporate Controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Mobile full-time (More than 3 years)

    Pros

    nice enviroment, nice young people

    Cons

    small company, need to grow


  2. "Bad for your mental health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Mobile full-time

    Pros

    bonus was ok, pension was also ok although a nightmare process to get.

    Cons

    This company is run so haphazardly and every problem rolls down to the people at the bottom.

    Advice to Management

    Sort yourself out.

  3. "sale Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Canada, KS
    Former Employee - Sales Associate in Canada, KS
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At the time i got a free phone line with unlimited data and calling across canada now you pay $20 a month still great 50% off every other line you add to your account. Best place i've worked for. Great commission i made $450 every 2 weeks in only commisision as a full time. Benefits are great bec you get discounts at BELL as well. TV and etc. Benefit are killer, discount on car insurance i was payin $95/mth on my first suv one way. your team becomes your 2nd family.

    Cons

    I left bec Regional Manager was not so understanding and i got a new manager who wouldn't allow us to speak to other ppl who worked at the mall, not even mall admin however i worked there 4 1/2 years without a problem before management change. Ive had the Best leaders and leanrned so much there.

    Advice to Management

    I honestly don't care because they'll never read this is Head office like Regional Managers who are the issue and they dont read this.


  4. "director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great peopleto work with and very creative

    Cons

    For size Too many vps


  5. "Fun, great training, awesome work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Oakville, ON (Canada)
    Current Employee - Sales Associate in Oakville, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Virgin Mobile part-time (More than a year)

    Pros

    Flexible hours, intimate team, good sales support, awesome learning opportunities

    Cons

    If you are a sales shark you can make money but even full time you won’t hit 40k/year

    Advice to Management

    Keep it up


  6. "Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Virgin Mobile full-time

    Pros

    Employee gets Benefits from day one

    Cons

    Not easy going environment anymore


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Mobile part-time

    Pros

    Stable consumer base, great benefits, commission

    Cons

    Your shift follows retail hours so it's not a typical 9-5 work schedule

  8. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Sydney (Australia)
    Former Employee - Store Manager in Sydney (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Mobile (More than 3 years)

    Pros

    Great culture & Career opportunity

    Cons

    Lack of communication from HR


  9. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Perth, Western Australia (Australia)
    Former Employee - Manager in Perth, Western Australia (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Virgin Mobile full-time (More than 3 years)

    Pros

    Worked with good people and made lifelong friends

    Cons

    Upper management didn’t always know what was happening in stores or take on feedback


  10. "The most amazing company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Perth, Western Australia (Australia)
    Former Employee - Sales Consultant in Perth, Western Australia (Australia)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Virgin Mobile full-time (Less than a year)

    Pros

    Even after the Optus takeover, the values of the Virgin family of brands lives on. Training is fantastic, support from management and team is great, and I felt so valued.

    Cons

    Singtel/Optus stinginess slowly but surely creeping into the VMA brand.


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