Virgin Mobile Reviews | Glassdoor

Virgin Mobile Reviews

Updated September 21, 2017
97 reviews

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4.0
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Virgin Mobile Managing Director Tom Mockridge
Tom Mockridge
23 Ratings

97 Employee Reviews

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Pros
  • Good people, laid back atmosphere (in 7 reviews)

  • Great employee insurance even for Part-Time (in 6 reviews)

Cons
  • To be honest, its a bit hard to move up in the organization (in 3 reviews)

  • Try too hard to be "young" and "hip", customer care is out of sync with in-store customer service, minimum 20 hours a week not great for students (in 3 reviews)

More Pros and Cons

  1. "Corporate Controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Mobile full-time (More than 3 years)

    Pros

    nice enviroment, nice young people

    Cons

    small company, need to grow


  2. "sale Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Canada, KS
    Former Employee - Sales Associate in Canada, KS
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At the time i got a free phone line with unlimited data and calling across canada now you pay $20 a month still great 50% off every other line you add to your account. Best place i've worked for. Great commission i made $450 every 2 weeks in only commisision as a full time. Benefits are great bec you get discounts at BELL as well. TV and etc. Benefit are killer, discount on car insurance i was payin $95/mth on my first suv one way. your team becomes your 2nd family.

    Cons

    I left bec Regional Manager was not so understanding and i got a new manager who wouldn't allow us to speak to other ppl who worked at the mall, not even mall admin however i worked there 4 1/2 years without a problem before management change. Ive had the Best leaders and leanrned so much there.

    Advice to Management

    I honestly don't care because they'll never read this is Head office like Regional Managers who are the issue and they dont read this.

  3. "director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great peopleto work with and very creative

    Cons

    For size Too many vps


  4. "Great job with great people but too much pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brisbane (Australia)
    Former Employee - Anonymous Employee in Brisbane (Australia)

    I worked at Virgin Mobile (Less than a year)

    Pros

    - Great team, everyone was very friendly and easy to get along with
    - Great benefits, hourly rate and commission were pretty nice
    - Occasional parties and launches were fun
    - Fun company culture, very young employees in general and management which made it easy for me to relate to and get along with everyone

    Cons

    - NPS. NPS is a survey that sometimes gets sent out to customers where they're supposed to rate your service on a scale of 1-10. However, the survey is more phrased like 'how likely are you to recommend Virgin to a friend?' which means they give your rating based on how they feel about the company rather than your specific service. Also, if you get anything below a 9 it negatively affects your commission and your colleagues commissions. So if someone else served some angry customers and got bad NPS, I lose money. Doesn't seem to make sense or be fair in any way.

    - Understaffing. For quite some time we were very understaffed which resulted in only me and one other person being on all day (almost a 9hr shift). On quite a few occasions it was so consistently busy that neither of us got our break. No break on a 9hr shift. I almost contacted the Fair Work Ombudsman as that is illegal...

    - Stress. This job has been the most stressful job I've ever had. With the sales targets (every single part of the sale was measured in a percentage or dollar amount), the location (it's in the middle so you have loud music, yelling from the stores around you, your colleagues either side of you trying to talk to customers and then trying to serve customers on top of that is anxiety inducing) and the general stress of working somewhere that has such a huge scope of needed knowledge, it got a bit much for me. I was good at my job and actually did pretty well as a sales person but I'd go home feeling awful and shaking. For someone who doesn't have anxiety, this job would be a dream but for me it unfortunately did not work out.

    Advice to Management

    Keep doing what you're doing, but make NPS not count toward commission at all, please. Just use it as the learning and sales coaching tool it is obviously supposed to be. This is a great company, it just wasn't for me.


  5. "Upper managment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good training for a life experience

    Cons

    under paid for the expectations

    Advice to Management

    no appreciation


  6. "It's a call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bili in Toronto, ON (Canada)
    Former Employee - Bili in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Mobile full-time (More than 3 years)

    Pros

    Fun people, good atmosphere at first, flexibility in scheduling.

    Cons

    Got taken over by Bell, poor management strategies and lots of blind implementations.

    Advice to Management

    Call centers suck, don't make them worse.


  7. "Work Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in London, England (UK)
    Current Employee - Analyst in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Virgin Mobile full-time (More than 3 years)

    Pros

    Great people, stimulating environment, not much bureaucracy

    Cons

    Too much work for the number of members on the team

  8. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay, great teams, competitive bonus, good hours

    Cons

    high stress at times, especially during holidays.


  9. "Director of Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Mobile full-time (More than 3 years)

    Pros

    Definitely a customer first environment. Great balance in creating value for the customer while growing business revenue. Lots of opportunity for smart people who work hard.

    Cons

    Environment definitely changed when bought out by Bell.


  10. "X-Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riyadh (Saudi Arabia)
    Former Employee - Anonymous Employee in Riyadh (Saudi Arabia)
    Doesn't Recommend
    Neutral Outlook

    I worked at Virgin Mobile full-time

    Pros

    nice workplace, entertainments in the office, excellent company for non-Saudis

    Cons

    Very low yearly increment, foreigner in all management, low salaries for Saudi citizens, slow process for foreigners gov. documentation, worst management attitude

    Advice to Management

    Change the management


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