Virgin Mobile Reviews | Glassdoor

Virgin Mobile Reviews

Updated January 13, 2019
135 reviews

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3.9
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Virgin Mobile Managing Director Tom Mockridge
Tom Mockridge
34 Ratings

Employee Reviews

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Pros
  • "I had a good experience working part-time at Virgin Mobile for 1 year" (in 9 reviews)

  • "Great benefits even as a part time worker" (in 7 reviews)

Cons
  • "Company has a very weak customer service infrastructure and it can lead to problems in store" (in 5 reviews)

  • "Upper management didn’t always know what was happening in stores or take on feedback" (in 3 reviews)

More Pros and Cons

  1. "Corporate Controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Mobile full-time (More than 3 years)

    Pros

    nice enviroment, nice young people

    Cons

    small company, need to grow


  2. "Great Brand"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Mobile full-time

    Pros

    Smart People who move quickly to get things done

    Cons

    Holiday season is busiest time of year

  3. "Bad for your mental health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Mobile full-time

    Pros

    bonus was ok, pension was also ok although a nightmare process to get.

    Cons

    This company is run so haphazardly and every problem rolls down to the people at the bottom.

    Advice to Management

    Sort yourself out.


  4. "sale Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Canada, KS
    Former Employee - Sales Associate in Canada, KS
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At the time i got a free phone line with unlimited data and calling across canada now you pay $20 a month still great 50% off every other line you add to your account. Best place i've worked for. Great commission i made $450 every 2 weeks in only commisision as a full time. Benefits are great bec you get discounts at BELL as well. TV and etc. Benefit are killer, discount on car insurance i was payin $95/mth on my first suv one way. your team becomes your 2nd family.

    Cons

    I left bec Regional Manager was not so understanding and i got a new manager who wouldn't allow us to speak to other ppl who worked at the mall, not even mall admin however i worked there 4 1/2 years without a problem before management change. Ive had the Best leaders and leanrned so much there.

    Advice to Management

    I honestly don't care because they'll never read this is Head office like Regional Managers who are the issue and they dont read this.


  5. "director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great peopleto work with and very creative

    Cons

    For size Too many vps


  6. "Store Manager Flexible schedule, good benefits and stock options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Nanaimo, BC (Canada)
    Current Employee - Store Manager in Nanaimo, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Virgin Mobile full-time (More than 5 years)

    Pros

    Store Manager Flexible schedule, good benefits and stock options, bonuses and extra vacation.

    Cons

    Not a lot of growth opportunity


  7. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Ottawa, ON (Canada)
    Current Employee - Sales Representative in Ottawa, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Mobile part-time (More than a year)

    Pros

    Commision is great
    Lots of perks, discounts
    Ton fo incentives for top sales

    Cons

    Scheduling is horrible
    People always come by to yell about something or another

  8. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Virgin Mobile part-time (More than 3 years)

    Pros

    - Flexible in terms of hours
    - Commission
    - Experience in Customer Service, Sales and Inventory Management
    - Plan discount with 5GB for free

    Cons

    - A LOT of the happiness and satisfaction in this role is dependent on who you have as a manager, and who their manager is. If you have a good manager, and if you do your part, you're going to have a good time. If you have a manager, who doesn't look out for you, then you may either get transferred, or have more pressure placed onto you.
    - LOTS of turnover. Constantly shifting, so it is common to have a new coworker(s) every month or so in such a small team
    - There is this "fake" culture that all management has to exude because Virgin Mobile is marketed towards a younger demographic, but the prices target those who are looking for a cheaper alternative to Bell/Rogers etc. It is tough to sell customers, who are not younger, on a brand that seems to focus a lot on that, where the competition does not have an inconsistent brand identity
    - Moving up is difficult if you are not exceeding your targets on a consistent basis. And even then, there is a ceiling. Management will tell you to look for positions internally if you have completed school, looking for more responsibility, but coming from retail, you are essentially expendable, so do what is in the best interest for you.


  9. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Calgary, AB (Canada)
    Current Employee - Store Manager in Calgary, AB (Canada)
    Doesn't Recommend
    Positive Outlook

    I have been working at Virgin Mobile full-time (More than 3 years)

    Pros

    -No Postsecondary required
    -Free Canada US cell phone with 10GBs of Data
    -Relaxed Dress code

    Cons

    -Cons not much opportunity past a store manager in the west. If you not a regional manager (Average 10 year plus experience as store manager plus )

    -Very hard to get a raise once you are hired as a manager you often find new managers hired with quite a bit more money due to inflation while older managers stay at old pay grade.


  10. "Good Culture - Employee Retention Lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Recommends
    Neutral Outlook

    I have been working at Virgin Mobile part-time (More than 5 years)

    Pros

    -Lots of fun with coworkers
    -Great flexibility especially for students
    -Pay starts out much better than retail
    -Generally relaxed when traffic is low

    Cons

    -Minimum wage increases eat your raises over time
    -exponentially higher targets year over year
    -employee value is only determined by sales, despite other responsibilities