Virgin Mobile USA Reviews | Glassdoor

Virgin Mobile USA Reviews

Updated December 28, 2016
27 reviews

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3.4
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27 Employee Reviews

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  1. "for the most part I enjoyed working for this company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Bakersfield, CA
    Former Employee - Senior Customer Service Representative in Bakersfield, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    It was interesting, and challenging. Fulltime work full benifits

    Cons

    Cstats, & quotas lots of turnover

    Advice to Management

    quit firing so many people based on numbers only


  2. "Tier III Technical Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier III Technical Support in Atlanta, GA
    Former Employee - Tier III Technical Support in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Virgin Mobile USA (More than 10 years)

    Pros

    Pay was above average. I was making up to $72K in my best year in overtime, due to the sheer incompetence of customer service. We worked out of Westwood, CA which was right in the center of all the great LA lifestyle.

    Cons

    They cut customer service down to the bone, making the escalations I had to deal with a complete nightmare.

    Advice to Management

    I keep seeing quotes by Richard Branson on social media about treating people right, like they matter. Why don't you make those quotes real, by actually treating people right, like they matter?


  3. "Great company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Customer Service Representative in Carrollton, TX
    Former Employee - Lead Customer Service Representative in Carrollton, TX
    Recommends
    Approves of CEO

    I worked at Virgin Mobile USA full-time (More than 5 years)

    Pros

    Good benefits, promote from within, fast paced call center. I went from customer service representative to lead before my 90 day evaluation.

    Cons

    Call handle time. You have a time limit for each call and sometimes you get someone that hits ** instead of ## when doing an activation and they ttend to get 9 and 6 mixed up so your timing might be high for that call.


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  5. "Fantastic before Sprint took over"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Warren, NJ
    Current Employee - Product Manager in Warren, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Virgin Mobile USA full-time (More than a year)

    Pros

    It was an amazing company before Sprint took over, where employees weren't even allowed to use their titles.

    Cons

    Sprint in charge highly conscious of titles. Directors and Managers aren't supposed to mix. Sprint's old school culture ruined how cool Virgin used to be.

    Advice to Management

    Keep changing the Sprint culture.


  6. "Great Company to work at before Merge with Sprint"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warren, NJ
    Former Employee - Anonymous Employee in Warren, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Virgin Mobile USA full-time

    Pros

    Free Soda. Snacks were only $.25 but now you have pay almost a 1.00 for items. Great Coffee and hot chocolate, cups and silverware. Management got to live and work in their home town.

    Cons

    at the time there were no Cons. Now in 2013 I see the company going under.

    Advice to Management

    Bring back to the good coffee, the cups, silverware.


  7. "Pretty fun company to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Warren, NJ
    Former Employee - Finance Manager in Warren, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Mobile USA full-time (Less than a year)

    Pros

    Very intensive work environment typical for a telecom; but team was very professional

    Cons

    Not clearly connected with Sprint headquarter


  8. "Loved working here..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Walnut Creek, CA
    Former Employee - Senior Program Manager in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Mobile USA (More than a year)

    Pros

    Great company to work for and best team of people as well.

    Cons

    Company was purchased by Sprint


  9. Helpful (1)

    "OK place to work in the short term"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Sales Manager in Warren, NJ
    Current Employee - National Sales Manager in Warren, NJ
    No opinion of CEO

    Pros

    Exciting Industry/products.
    Great opportunity to work with varied group of retailers.

    Cons

    Sr leadership very selective with what they share with the members of thier team.
    Not much opportunity for advancement

    Advice to Management

    Share more information with employees


  10. "OK place to work. Not so sure now that Sprint is in control"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warren, NJ
    Current Employee - Anonymous Employee in Warren, NJ
    Disapproves of CEO

    Pros

    Very flexible with time off
    A fun group of people to work with
    Some very smart people within the organization

    Cons

    Micromanged
    Very old and outdated technology- used to be bleeding edge but that hasnt changed in 7 years
    You can't will the results

    Advice to Management

    Need to start leading. We are a large company now, we are no longer a start up.


  11. Helpful (1)

    "A great place to work is if all you want is a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warren, NJ
    Current Employee - Anonymous Employee in Warren, NJ
    Approves of CEO

    Pros

    Fun people to work with. Free cell phone service. Good pay, but must negotiate upfront or else not good. Ability to work from home. Dan Schulman is a great person to work for and if it was not for his desire to lead a company from NJ, then I believe all NJ Virgin Mobile employees would have been laid off when Sprint purchased the company.

    Cons

    Management is poor, no good leadership that can give direction. Raises and reviews are done poorly, no chance to every give feedback to upper management. Little promotions are given. Can be a very stressful work environment if in the wrong department. Poor communication, things are often found out through the rumor mill than through proper channels.

    Advice to Management

    Get new management, people who can manage people. There is such great talent at Virgin and they will lose it all. Motivate your employees and give them a reason to work hard. Raises are important - so yes a 3% or less raise might mean only and extra $50 or so, but to you upper management that might mean nothing, but to use worker bees $50 can go a long way in this economy.


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