Virginia Department of Taxation Reviews | Glassdoor

Virginia Department of Taxation Reviews

Updated May 10, 2017
14 reviews

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3.1
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14 Employee Reviews

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  1. "System Tester and Document Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Tester & Analyst | Caliper Inc in Glen Allen, VA
    Current Employee - Systems Tester & Analyst | Caliper Inc in Glen Allen, VA
    Recommends

    I have been working at Virginia Department of Taxation (More than a year)

    Pros

    Experience
    Friendly Staff
    Opportunities for Advancement
    Career Oriented

    Cons

    Hit and miss for work. Never know days when you'll have a lot of work or not a lot of work


  2. "Error Resolution Management has great need for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Error Resolver in Richmond, VA
    Former Employee - Business Error Resolver in Richmond, VA
    Doesn't Recommend
    Neutral Outlook

    I worked at Virginia Department of Taxation part-time (More than a year)

    Pros

    Flexible work schedule and Casual dress day on Friday's

    Cons

    Low wages, lack of leadership, non professional work atmosphere

    Advice to Management

    Senior Leadership, you need to MANAGE the Supervisors and Team Leaders. They should be held accountable for their actions. The best way to learn what is going on is to listen to the front line employees and then take the appropriate actions necessary to correct the situation. By not doing so, the message you are sending is you condone what is taking place.


  3. Helpful (2)

    "Working for government is not that great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Specialist in Richmond, VA
    Current Employee - Financial Services Specialist in Richmond, VA
    Doesn't Recommend
    Negative Outlook

    I have been working at Virginia Department of Taxation full-time (More than 3 years)

    Pros

    Work from home, fairly simple

    Cons

    Not much room for advancement, control your every move, not as much freedom as private sector.

    Advice to Management

    Focus and recognize people who actually do their jobs correctly and with passion. Focus less on numbers or adherence. After all, isn't the prime objective to help taxpayers with one call resolution. Concentration seems to have shifted to stats rather than quality. Looking elsewhere as are many others. Prefer not to have to stress over being micro managed and more on actually helping people. Sad that you're losing a lot of really good people who do their jobs well and care about people more than numbers.


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  5. Helpful (1)

    "Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Specialist in Richmond, VA
    Current Employee - Financial Specialist in Richmond, VA
    Doesn't Recommend

    I have been working at Virginia Department of Taxation full-time

    Pros

    Lots of training, Casual Fridays, Temporary state employee status

    Cons

    Extreme supervision, they try to scare and threaten you about any form of disclosure of federal information making you sound like an idiot while talking to callers that cannot be verified for certain accounts. They lay off people constantly. Zero communication between management and call center employees. Most supervisors work from home--cannot forward escalated calls, must do "call backs". Ridiculous fees for parking at both locations (one of which is just a parking lot without a security guard). A lot of uncertainty w/ regard to state budget.


  6. Helpful (1)

    "Ran on the good old boy network. No leadership. Employees and management does only what is required of them."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Specialist in Richmond, VA
    Former Employee - Financial Specialist in Richmond, VA
    Doesn't Recommend
    Neutral Outlook

    I worked at Virginia Department of Taxation full-time (More than 3 years)

    Pros

    Basically a guaranteed job as long as you maintain minimum work standards.

    Cons

    Management is out of touch with real world. The Department would run efficiently if management would follow the example of the private sector.

    Advice to Management

    Run the department as if it was a private company.


  7. Helpful (1)

    "no one has a clue"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Richmond, VA
    Former Employee - Customer Service in Richmond, VA
    Doesn't Recommend
    Neutral Outlook

    I worked at Virginia Department of Taxation full-time (More than 5 years)

    Pros

    The best thing they did was start the tele-a-commute program. Beats the 40 to 50 a mo. they take out of your check for parking.

    Cons

    If someone calls with a question, that can not be answered from the instructions. Your out of luck all of the employes that could help you answer it are ether retired or have been moved to another department.

    Advice to Management

    Start fresh with the management for the CS department.


  8. Helpful (1)

    "collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Richmond, VA
    Current Employee - Collector in Richmond, VA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Virginia Department of Taxation full-time (More than 3 years)

    Pros

    time off and benefits are great

    Cons

    the pay is horrible and doesn't look like its gonna get better

    Advice to Management

    none


  9. Helpful (1)

    "Ok Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Capture in Richmond, VA
    Former Employee - Data Capture in Richmond, VA

    Pros

    Flexible scheduling and laid back work environment.
    Casual Dress Code
    Good communication from governor and senior level management

    Cons

    No communication between lower level management and employees
    No health insurance or time off unless non casual employee
    Low pay if compared to other jobs during the same thing

    Advice to Management

    The lower level management needs to communicate more the employees. Employees should not have to go out of their way to find out simple information!!


  10. "NA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Virginia Department of Taxation full-time

    Pros

    Great place to work. Great management.

    Cons

    None. Great management group nd work life balance.

    Advice to Management

    None


  11. "Not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Virginia Department of Taxation full-time (More than 5 years)

    Pros

    Easy to get a job
    Low requirements/expectations.
    Good for part time or temporary job

    Cons

    No promotions and don't expect a raise
    Generally, the department likes to assign employees to "projects". These projects are duties for jobs that they either refuse to fill or can't fill. Because of this employees perform duties for jobs above their pay grade and are not compensated. After two years of performing the job you are given a % raise off your starting salary(Starting salary usually 30k or so). This is a trick because they pay you a % increase off this salary instead of opening the position and paying you say 40k. This trend continues as long as you keep picking up projects and waiting 2 years to be compensated for them.

    Advice to Management

    Hire better. Pay better.


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