Virtuoso Reviews | Glassdoor

Virtuoso Reviews

Updated April 10, 2017
28 reviews

Filter

Filter

Full-timePart-time

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Virtuoso CEO Matthew D Upchurch
Matthew D Upchurch
19 Ratings

28 Employee Reviews

Sort: PopularRatingDate

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Virtuoso full-time

    Pros

    Great work environment, benefits and people

    Cons

    Can be a bit clicky


  2. "Toxic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leadership
    Former Employee - Leadership
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virtuoso full-time (More than 5 years)

    Pros

    Somewhat relaxed dress code, opportunities to travel, and hotel accommodations at some of the nicest hotels in the world.

    Cons

    Parasitic environment. Virtuoso puts high expectations on its employees, including working relentlessly during office hours, after office hours, weekends, and when on vacation. Executive management is detached from employees. Most employees are very underpaid - VERY.

    Advice to Management

    I'm not sure there can be any advice to management. A large part of the problem is the management.

  3. "Member Sales and Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Sales and Service in Fort Worth, TX
    Former Employee - Member Sales and Service in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virtuoso full-time (More than 5 years)

    Pros

    Great group of people, but very clicky. Get ro travel for events. Agents are wonderful!

    Cons

    Frequent layoffs, uneven workload, technology department is a mess!

    Advice to Management

    Take better care of the people that work hard for you. Quit hiring outside consultants to decide who stays and who goes.


  4. Helpful (1)

    "Overall Pretty Happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Virtuoso full-time

    Pros

    Great Benefits, when you have a good idea they will listen to you, more of a family comradery then business. Decent salary. Self driven environment, no micromanagement in any of the departments.

    Cons

    Poor wage increases, Not a ton of room for growth, and if you dont know the CEO personally you tend to be forgotten at some of the events.

    Advice to Management

    Have more team building opportunities for more than just upper management.


  5. "Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virtuoso full-time

    Pros

    Lots of time off, benefits for traveling, matching 401k, paid insurance.

    Cons

    There can be a lot of miscommunication.


  6. "Travel agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virtuoso part-time

    Pros

    Great line of suppliers and great values/amenities for clients

    Cons

    Not enough discount for agents - should offer amenities

    Advice to Management

    Offer more incentives for agents


  7. "Great coworkers"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virtuoso full-time

    Pros

    Fun and talented coworkers, great travel benefits, decent benefits. Tons of vacation time, which is a big plus for people who love to travel.

    Cons

    You hit a ceiling pretty quick in terms of advancement opportunities if you're not one of the "inner circle" of senior management. Some really talented managers, others that are just painful to work for.

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Overall good company to work for

    Cons

    Gap between employees and upper management


  9. Helpful (4)

    "Underpaid, overworked, and unrecognized unless part of the upper mgmt clique"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Bedford, TX
    Former Employee - Account Manager in Bedford, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virtuoso full-time (More than 5 years)

    Pros

    Casual dress code, some really great people (though fewer and fewer all the time), a few decent travel perks. Great opportunities to work with experts in the industry. Virtuoso Preferred Suppliers are second to none!

    Cons

    Extremely low salaries especially for the amount of work. No recognition from Senior Management Team for accomplishments - senior leaders take full credit for work done by associates. Priorities and direction change on a dime. So much nepotism and cliqueishness that it often feels like high school. Do not expect any sort of promotion if you don't fit in with the clique.
    SMT seems more concerned with partying around the world than with actually getting things done well and efficiently.

    Advice to Management

    Grow up. Recognize many people have too much power without much ability, especially on the SMT.


  10. Helpful (9)

    "Pros and Cons, for sure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Fort Worth, TX
    Former Employee - Marketing in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virtuoso full-time (More than a year)

    Pros

    - A lot of people have been there a while -- they don't leave -- which can give it a family vibe from time to time.
    - You do get some travel perks and amenities, although it's obviously more if you're higher up the food chain.
    - One major conference in Vegas per year; it's a bit of a drag and you come home sick, but it's usually a good time.

    Cons

    - Senior management team is predominantly clueless, and spends most of their time flying around the world to major events -- not back home in offices prioritizing tasks for middle managers, etc. Leads to a ton of confusion all over the org.
    - There are massively overlapping job responsibilities in every department and oftentimes people aren't clear who does what.
    - People get easily put in boxes here -- "she's the champagne lady!" or "that's the website guy!" -- and it's nearly impossible to get out of them.
    - Aforementioned senior management team isn't going anywhere, so opportunities for advancement are very, very low.
    - Generally myopic approach to growth and future ideas/new ideas; people here embrace a super 'heads down' culture where tasks mean more than potential.
    - Upchurch (CEO) is really smart, driven guy -- but he talks out of both sides of his mouth claiming that 'culture' matters (it doesn't; perks for the top people matter) and that he values connection (he might, but his direct reports value revenue and that's about it)

    Advice to Management

    - Rethink and restructure how you move around people and pipeline ideas; in a few years, revenue streams will shift as cruisers die off and advisors retire, and you will need a more lean strategy.

    - Care about digital.

    - Try to look at things in terms of 12-18 months, as opposed to 1-3 weeks.

    - The summer isn't all about Virtuoso Week; other ideas and concepts can be introduced then, as well.


Showing 28 of 29 reviews
Reset Filters