Visa Inc. Reviews | Glassdoor

Visa Inc. Reviews

Updated February 18, 2017
1,536 reviews

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Full-time Part-time

2.8
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Visa Inc. CEO Alfred F. Kelly, Jr.
Alfred F. Kelly, Jr.
26 Ratings

1,536 Employee Reviews

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  1. Featured Review

    Helpful (20)

    "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Incredible company with a clear strategy in one of the most dynamic industries - Payment technology.
    Management team has done a great job of leading a transformation writhing the company and the industry.
    Brand is known worldwide and we are tapped into fantastic sponsorship properties like the Olympics.
    Dynamic business issues that have a huge impact around the world.

    Cons

    Processes sometimes can be a challenge. The company is changing and growing and with that comes some exciting growing pains.

    Advice to Management

    Keep driving exciting innovation like digital payments, biometric payments, connected car, connected home.


  2. Helpful (180)

    "Great Brand + Horrible Employer = Visa"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Visa Inc. full-time (More than 3 years)

    Pros

    Great Brand recognition
    Great Compensation + Benefits
    Beautiful Facilities in Foster City
    Great exposure to Visa's payment platform
    Under-performing staff are not often laid-off (Great place to coast)

    Cons

    -If you are looking for a job that will allow you to concentrate on your brown-nosing skills as opposed to your professional skills, this is the place for you.
    -Teleworking is a myth and is mentioned at interviews to trick would-be candidates into accepting an offer of employment.
    -Visa is NOT a technology company and has no real footprint in the digital or mobile payments sectors. Internally the most sophisticated tools used are MS Suite!
    -The company is plagued by an epidemic of horrible managers with no mediation from HR. Unethical and unprofessional conduct is commonplace at the VP level coupled with a well-founded fear of retribution among their staff.
    -If you value your professional growth, are excited about working in the payments sector and want to work with bright, sociable colleagues- avoid Visa at all costs. You will eventually feel stifled by the pervasive lack of innovation and the culture of passive aggression.
    -Teams are extremely silo'd and uncommunicative with cohorts. You may find people unwilling to share best practices or even coach/train one another because of fear that you might do things better. The concern is NEVER with creating better, innovative or impactful solutions to problems, but maintaining sole ownership of a given task so as to be indispensable.
    -High turnover of staff is the norm at roughly 20% and constant re-orgs confuse things further for anyone trying to learn more about the business.

    Advice to Management

    Its evident that the goal of management is self-promotion. That said, keep up the good work. The fact that your company's reputation as an employer, sinks lower and lower because of your short sighted practices shouldn't be of any concern to you.


  3. Helpful (1)

    "Terrific brand but toxic environment, Senior Director Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Foster City, CA
    Current Employee - Senior Director in Foster City, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than 5 years)

    Pros

    There are some really good people at Visa and the brand is very strong, so they are positioned to be the leader in a dynamically changing category. The product team is strong, growing, open minded & very dynamic. The new CEO seems really terrific.

    Cons

    The problem is most senior management is weak and people are more concerned about their own career than how the company is doing. So you end up having data buried or massaged to look positive. People do not want to hear truth, they want to show how successful their work is. The politics are worse than any company I have ever been in, where people are not invited to meetings based on title and not encouraged to be open and honest. There are groups that are better than others, but if you are looking to have a meaningful impact and care more about the company than your own career, this may not be the right fit for you. The company does not reward good managers and leaders. And so when the annual reorg comes up, the people at senior levels that are causing this bad culture stay.

    Advice to Management

    Take a look at senior management and get people in who care about doing the right thing for the future of the company/


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  5. Helpful (1)

    "Senior Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Foster City, CA
    Current Employee - Senior Director in Foster City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than 8 years)

    Pros

    Love the direction of the new CEO. Putting value on the people and hold all accountable for leadership

    Cons

    We need more skilled people to achieve goals. I beleive CEO is moving in right direction.


  6. "Great Brand, Great Company, and Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time

    Pros

    Great brand and we are paid very well for what we do. Their focus on personal and professional growth and diverse culture makes it a great place to work.

    Cons

    RTN tracking. This by far takes up too much time and requires too much admin work from an indvidual.

    Advice to Management

    Please, please, please take away RTN tracking.


  7. "Quality Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time

    Pros

    Work life balance, great salary! Great bonus! Lots of autonomy!

    Cons

    Not a lot of structure and separation within business units.

    Advice to Management

    Encourage lateral moves to be able to move up within organization.


  8. "Customer Service Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Owings Mills, MD
    Former Employee - Customer Service Manager in Owings Mills, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Visa Inc. full-time (More than 10 years)

    Pros

    Worked as a Customer Service Manager, in the International call center.
    Great Benefits.
    Great Experience if you have the right manager.

    Cons

    High call volume, work life balance a little difficult.


  9. Helpful (52)

    "Formerly a standout company, now dragged down by incompetence"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Visa Inc. full-time

    Pros

    Most of the "pros" I can think of are in the past. But Visa may still be an OK company for young male Indians who want to pad their resume. (Indian women are talked over in meetings.)

    Cons

    The company is generally sliding downhill rapidly. The few innovations come from copying or buying outside. Management, at least in IT, all the way to the IT top, seem to be reading from their Indian-IT school textbooks To sum this up "Look busy and change the plans frequently if rapid results are not forthcoming."

    Everyone from Director and higher seems to be trying to implement their own plan, I suppose for later resume building. Teamwork is restricted to just a very few teams with decent managers (less than 5% of teams). Management between teams is fully territorial, with people believing that their way is the only way and never cooperating as this would be seen as backing down from their own plans.

    The morale and culture are the worst I've experienced. Top IT guy seems to believe his job is cheerleading, so there are 4-6 rah-rah meetings every month called "All-Hands". Hardly anyone even goes to these anymore, they have to send email to please sit up in the front for the cameras. These meetings always start 10-20 minutes late. (I mention these details not as the worst of the environment, but just as small examples to show how far the poor culture has seeped.)

    There are at least 3, and often 10 or more, layers of project planners for each project. Of course, all but two of these (the top layer and the bottom layer) are just playing the telephone game and regurgitating what they heard from below. Often the actual source of the information is not allowed at the meeting that reports it (to protect the middle manager jobs). So almost all meetings end up a waste of time, where people have to "take things offline" to go figure out the actual source and get the information directly.

    Generally speaking the VP and SVP layers are the worst of the non-value-adding staff. They don't want any decision made by others, so all meetings are hamstrung until the VP or SVP shows up to make a call. These VP's spend their days running from meeting to meeting pointing out the obvious. Since they are heavily overbooked (everyone needs them to move things forward, no delegation) they miss many meetings completely. This is accepted and implicitly excused as "they are so busy".

    Top execs rely on the annual HR survey for proof of the wonderful job they are doing. Everyone is pressured to complete the survey. Year after year the same areas are identified as poor performing areas -- but the next year and the year after that it is the same. Presentation of the results (at another All-Hands of course) is always marketing speak telling everyone how serious they are about changing these results.

    Now it appears VIsa is putting pressure on at least a couple VP's to come to Glassdoor and promise better for the future. Deja-vu. At least it appears a couple VP's are reading these comments.

    Advice to Management

    Read the above then look in the mirror. Read the other Glassdoor Visa reviews then look in the mirror again. I have given you free advice above worth more than your contributions for a year (assuming you can get past your defensiveness).


  10. Helpful (1)

    "Great Company with baggage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc. full-time

    Pros

    Great Company , great benefits , good work opportunity and usually promote/hire within

    Cons

    Client services/call center environment is cut throat, no structure, not professional.


  11. Helpful (7)

    "No longer proud of VISA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Visa Inc. full-time (More than 10 years)

    Pros

    A once great company to work at
    Great brand
    Good salaries
    Challenging payment system

    Cons

    Constant witch hunts and blame.
    Every increasing bureaucracy makes it difficult to do the simplest task
    Management is mostly concerned with pretty graphs.
    Raises are non-existent.
    Compensation shrinks every year except for senior management.
    To get an exceed rating, someone have to get an unsuccessful one.
    The job is becoming all about placating senior managements's latest flavor of the day.
    Low employee morale.

    Advice to Management

    Get out of your glass towers and exactly learn the business. All functions can't be managed the same way. Learn to avoid making everything a witch hunt, so you can have someone to blame, especially in IT. I use to be proud to work at Visa but senior management has ruined that.



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