Visa Inc. Reviews | Glassdoor

Visa Inc. Reviews

Updated November 15, 2017
1,817 reviews

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3.1
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Visa Inc. CEO Alfred F. Kelly, Jr.
Alfred F. Kelly, Jr.
185 Ratings

1,817 Employee Reviews

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  1. Featured Review

    Helpful (12)

    "Change is Good!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Foster City, CA
    Current Employee - Anonymous Employee in Foster City, CA
    Positive Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than a year)

    Pros

    - Always good to see respected big brands continue to evolve and change. Great time to be here to try new things. You can carve out your own role here and won't be just a number
    -Amazing innovation happening. Org/business strategy changes for the better
    -Dynamic, credible and authentic new CEO who values employees. He cares about people and wants to develop our leadership
    - Great benefits - they keep adding more and more

    Cons

    -Change is good, typical growing pains associated
    -Some tools and processes are challenging, but being addressed at highest levels

    Advice to Management

    -Keep open communication coming. CEO's straightforward style helps give context to change

    Visa Inc. Response

    Mar 27, 2017 – The Visa Team

    Thanks for the five-star review- happy to see that you’re enjoying all the good that’s happening within our organization! We agree that it is a time of positive change and look forward to what’s... More


  2. Helpful (15)

    "Technology Management needs some help"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Engineer
    Current Employee - Technology Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than 5 years)

    Pros

    The company is always growing and is able to provide comprehensive benefits across the board. The broad scope of technology that is used at Visa allows for internal movement and discovery of new opportunities.

    Cons

    There is a large amount of political interference between the technology teams. Certain teams have seemingly over-promoted individuals based on personal relationships instead of relying on the company standards. This has lead to a very top-heavy organization and un-qualified managers failing to lead the teams accordingly. The company is also unable to retain talented individual contributors based on the nepotism within the management structure.

  3. Helpful (1)

    "Mixed review - some good & some bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Foster City, CA
    Current Employee - Director in Foster City, CA

    I have been working at Visa Inc. full-time (More than 3 years)

    Pros

    Stable company with decent benefits.
    Good values, culture, social consciousness & emphasis on diversity.
    Solid future due to an increasing emphasis on technology & innovation.
    Good experience on your resume.

    Cons

    HR policies and guidelines are a complete mess.
    Limited promotions and career growth opportunities.
    Internal processes and tools are very badly managed (frustrating to deal with).
    Fiscally extremely conservative ( unless, of course, you're an executive).
    Working from home is not an option.
    Some teams even discourage flex working hours.
    Company culture resembles other Finance companies (fairly conservative).

    Advice to Management

    Clean up HR policies and shake up HR management.
    Technology orgs should have less micro-managing from the top.
    Be less conservative and loosen the purse strings if you want to compete for top talent in the Bay Area.
    Allow people to work from home or take advantage of flex working hours.
    Change your new "no promotion" guidelines - you will lose good people.
    Lo


  4. "software engineering intern for visa"

    StarStarStarStarStar
    Former Employee - Software Engineer in Austin, TX
    Former Employee - Software Engineer in Austin, TX

    I worked at Visa Inc. full-time (Less than a year)

    Pros

    good environment, hard workers, good team

    Cons

    not a lot of cons


  5. Helpful (2)

    "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than 5 years)

    Pros

    competitive compensation. CEO you can believe in. exciting industry .

    Cons

    enables poor managers to fail up. dysfunction across business functions. teams climbing over each other to the detriment of the company.


  6. "Exactly what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Foster City, CA
    Current Employee - Anonymous Employee in Foster City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than 3 years)

    Pros

    The Payments industry is going through massive change. If you want to be in the middle of it and make growth and change, this is a great company with a lot of resources and the intent to make change happen.

    Cons

    There are some long-timers at Visa who have a chip on their shoulder because things are changing. It's pretty easy to get sucked into that negative vortex, especially when you see folks who have been there a long time and are not getting on the change train get left at the station late career, leaving them few choices.

    Advice to Management

    Keep listening, engaging people, and encouraging "fail forward"


  7. "Great Company, Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Foster City, CA
    Current Employee - Director in Foster City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than 3 years)

    Pros

    Great community feeling and pride in what we do

    Cons

    Has work to do regarding support technology and systems

  8. Helpful (1)

    "Great environment for new grads!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Foster City, CA
    Current Employee - Senior Software Engineer in Foster City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than a year)

    Pros

    Relaxed co-workers. No politics what so ever. Lots of innovation happening in the data team.

    Cons

    Technology teams are filled with Indians. Sometimes It feels like you're working in India. Good thing is upper management has been working on making the work place diverse since the last couple of years and you can see the difference.

    Advice to Management

    Keep up the great work!! Continue hiring good people and keep them happy so that they don't leave.


  9. Helpful (1)

    "Nice people but overall lack of transparency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern
    Former Employee - Intern
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Visa Inc. (Less than a year)

    Pros

    For the most part, everyone I met was genuinely nice and smart. The food wasn't free, but it was subsidized and good.

    Cons

    I was lucky enough to receive a full-time return offer-- but did not hear back with a formalized agreement for nearly 3 months. HR basically kept promising "later this week" and ignored my emails. In retrospect, everything worked out, but being a college senior, I really could have used the offer as leverage when applying to other companies (which I suspect was their intention.)

    Advice to Management

    Processes move really SLOWLY throughout the company. Laptops for new hires shouldn't take a week to be ready, nor should getting reimbursed for a traveling expense take months.


  10. Helpful (6)

    "Strong growth, but still highly dysfunctional company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Foster City, CA
    Current Employee - Vice President in Foster City, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than 3 years)

    Pros

    Al Kelly, new CEO, has made a tremendously positive impact during his short tenure. His focus on leadership and collaboration are a massive step forward vs. previous CEO. While "innovation" has always been part of Visa's vision, we are finally able to operate at a more agile + faster pace. Impressive stock growth as well, with no signs of slowing down.

    Cons

    Having worked at multiple global organizations, I am still shocked at how dysfunctional the company operates. Multiple functional teams (Marketing, Product, IT) operate without clearly defined scopes (i.e., high degree of ambiguity and between/across teams, overlapping roles + responsibilities), resulting in chaos. Although collaboration is one of our new leadership principles, there is a much higher than average amount of political infighting and passive/aggressive behavior. Multiple times, I have seen strong, smart leaders who've attempted to drive alignment within/across organizations get stabbed in the back, which absolutely kills morale. Even the seemingly common practice of distributing org charts to understand who's who + team scope will get no response from HR or organizational execs. While our stock has grown significantly in past 3-4 years, it's a surprisingly lean company -- which forces VPs to manage tactical issues that are a waste of time (and also kills morale).

    Advice to Management

    Invest time in creating/reinforcing team scope clarity, and reward collaboration -- don't just give it lip service.


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