Visa Inc. Reviews | Glassdoor

Visa Inc. Reviews

Updated February 20, 2019
1,046 reviews

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3.4
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Visa Inc. CEO Alfred F. Kelly, Jr.
Alfred F. Kelly, Jr.
164 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is non existent" (in 108 reviews)

  • "Senior management empower only their favorite reports and never care of motivating the team" (in 98 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work dude"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Janitor in Boulder, CO
    Current Employee - Janitor in Boulder, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Visa Inc. (Less than a year)

    Pros

    awesome place to work man

    Cons

    the coffee was so terrible

    Visa Inc. Response

    Feb 7, 2019 – The Visa Team

    Thank you for your five-star review.


  2. Helpful (1)

    "Good Company, Horrible Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Visa Inc. full-time (More than a year)

    Pros

    Good company. They really try to take care of you. Good benefits. Decent amount of PTO. Good atmosphere.

    Cons

    It's a call center job. The calls are non stop and it just wears you down over time. You get yelled at all day long.

    Advice to Management

    Give CSR's more breaks and more ACW. Burn out is real. Fix some of the stupid reasons we get yelled at about, like the website logins never working correctly. Known issue for over 2 years. The customers have figured out you are never going to fix it.

    Visa Inc. Response

    Feb 19, 2019 – The Visa Team

    Thank you for your review and we appreciate you sharing your feedback with us.

  3. Helpful (8)

    "It's Not Entirely A Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Highlands Ranch, CO
    Current Employee - Software Engineer in Highlands Ranch, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Visa Inc. full-time (More than a year)

    Pros

    If you actively pursue places you see you can make improvements on that are realistic the less you are to be assigned to projects you dislike. If you are lucky enough to get in a forward thinking and efficient team life there runs smoothly and yo can have some fun.

    Work, life balance is very fair as long as you pull your weight. Keep open the lines communication with your team, customers and direct reports, be available when you work off site.

    Salary and benefits are inline with industry standards with the exception of startups.

    Cons

    The overall quality of Software Developers is poor, and projects are not run as well as you would expect in todays technology atmosphere. There is little to no corporate technology/coding standards, which lends itself to a chaotic infrastructure and coding consistency for a company with 25K+ employees worldwide.

    Good developers tend to have short lifespans because of the lack of willingness of management to encourage and drive the necessary changes needed to be a world class leader of industry standards.

    Management is very reluctant to embrace new technology, corporate cybersecurity makes getting your job done efficiently nearly impossible.

    The lack of good experienced technical leads and the silo mentality of projects makes collaboration between teams difficult. Proper on boarding training for new developers is nonexistent.

    Advice to Management

    Get out of your ivory towers, come talk to and get involved with individual contributors. We have a lot of good ideas to drive the company going forward. In the long haul being proactive rather than reactive will take the company further even if it does take more planning and forethought. Nothing becomes great being complacent with your heads in the sand, be bold and take a chance on what is right, not which way is the easy way out for 10 minutes of instant gratification.

    Don't be afraid to be wrong once in a while, without risk and failure under your belts you aren't learning anything.

    We can be more than just a transaction company. Stop treating the company as only a financial institution.

    Take the model of Amazon and draw inspiration from it and we can be a world class technology company as well. Let the boots on the ground with a vision to collaborate with executives, after all we are the ones that see all of the holes in the dam.

    Stop listening to bad advise and your 'Yes' men. Nothing is ever accomplished in 2 weeks.

    Visa Inc. Response

    Jan 25, 2019 – The Visa Team

    Thanks for this feedback. We have a dedicated taskforce in place working to improve and enhance internal tools and technologies. We also want to support your long-term career goals at Visa and... More


  4. Helpful (11)

    "Strong company with a stronger business model that wants to do right by employees, but is struggling considerably."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Francisco, CA
    Current Employee - Vice President in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than 10 years)

    Pros

    Strong benefits packages, including a variety of health options, with a strong 401k.
    Diversity is more than a buzzword.
    Company allows people to enjoy a healthy work/life balance, with flexibility in schedules, etc.
    CEO appears to be genuine and is pushing the organization to avoid resting on their laurels and evolving the business model/opportunities.

    Cons

    Leadership principles are stated, but rarely followed by SVP and higher leaders.
    Smart goals are stated, but reviews end up being more related to what exec opinion is vs actual performance.
    Employee survey results for engagement and leadership are used to discipline or punish leaders, rarely is this used to determine the How side of ratings.
    HR allows Sr Leaders to materially change roles/eliminate positions without the courtesy of telling the impacted employee what their options are. People are left in limbo/disrespected, which is completely opposed to the direction communicated by the CEO.
    The desire to solve the diversity challenge has swung to the point where reverse discrimination is happening as it relates to higher pay/equity rewards at annual review time going to diverse employees.

    Advice to Management

    Independent reviews of hr practices and policies should be done before litigation becomes common practice. Listen to your employees and middle managers. The desire to raise the bar should not equate to allowing Sr. Leaders to mistreat staff. Perform exit interviews.


  5. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Foster City, CA
    Former Employee - Senior Director in Foster City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Visa Inc. full-time (More than 8 years)

    Pros

    Great benefits. Very good work/life balance

    Cons

    Very political. Sr management that is geographically dislocated

    Visa Inc. Response

    Feb 7, 2019 – The Visa Team

    We appreciate you sharing about your experiences at Visa and wish you all the success in your future.


  6. Helpful (7)

    "Read and take heed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Foster City, CA
    Former Employee - Anonymous Employee in Foster City, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Visa Inc. full-time (More than 10 years)

    Pros

    Intelligent, dedicated people that care. Excellent benefits.

    Cons

    Politics are a nightmare. Your promotion depends upon your personal relationship with the decision maker.
    If you are over 50, there is a bulls eye on your back!
    Raises and stock options are minimal.
    Salary is not at market
    Work life balance is non existent
    Work from home is not an option...unless management needs you to work from home (office closing..etc). There is no downtime. You are 24/7. Thus PTO is non existent.

    Advice to Management

    Senior Vice Presidents should know better than to call an entire team “dysfunctional” before they Even know the entire team, their jobs or their accomplishments.

    Visa Inc. Response

    Feb 12, 2019 – The Visa Team

    Sorry to hear about your experience with Visa. It’s important that we reward employees for their hard work through a variety of mediums – a positive and fun work environment, growth and development... More


  7. "Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ashburn, VA
    Former Employee - Anonymous Employee in Ashburn, VA

    I worked at Visa Inc. full-time (More than a year)

    Pros

    Good environment to work and good work culture

    Cons

    Process are scattered and some more work

    Visa Inc. Response

    Feb 7, 2019 – The Visa Team

    Thank you for your review! We’ve dedicated a task force to address pain points for employees regarding our tools and processes and are making progress. We appreciate you sharing your feedback.

  8. Helpful (1)

    "Okay to get some points on your resume"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Foster City, CA
    Former Employee - Executive Assistant in Foster City, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Visa Inc. full-time (More than 3 years)

    Pros

    Great group of ppl to work with. Foster City location has great Food Court. Not covered but discounted.

    Cons

    Managers are usually slave drivers, and you get low comp.

    Advice to Management

    Appreciate your teams. They are why you sit where you do. They make you look good!

    Visa Inc. Response

    Feb 12, 2019 – The Visa Team

    Thanks very much for the feedback and taking the time to leave us a review.


  9. "System engineer"

    StarStarStarStarStar
    Current Employee - Staff Systems Engineer in Denver, CO
    Current Employee - Staff Systems Engineer in Denver, CO

    I have been working at Visa Inc. full-time (More than 3 years)

    Pros

    Flexible
    Very ethical
    Great brand

    Cons

    Nothing that stands out to complain

    Visa Inc. Response

    Jan 25, 2019 – The Visa Team

    Thank you for your five-star review!


  10. Helpful (6)

    "Everyone I know wants to leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Foster City, CA
    Current Employee - Anonymous Employee in Foster City, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than 3 years)

    Pros

    10 days of emergency babysitting a year is awesome.

    Cons

    There are two kinds of people at Visa: brown nosers who get promotions every year (you have to do all your manager asks plus be friends with them. In fact being friends is more important by far than actually doing something); and coasters / lifers who have zero competence and zero ambition to go out and do something. These are the people who have been there for at least five years and will stay there for 25 more unless fired. If you're not one of these two types, you're frustrated and can't wait to find a better job.

    Pay is also ridiculous. Stock grants are only for the people in the first group above, and it's no more than 20k vested over four years.

    Advice to Management

    Look at the people leaving, hire more people like that, and promote them / pay them well. You'll end up with 90% coasters / lifers otherwise.