Visa Inc. Reviews | Glassdoor

Visa Inc. Reviews

Updated May 19, 2017
312 reviews

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Visa Inc. CEO Alfred F. Kelly, Jr.
Alfred F. Kelly, Jr.
18 Ratings

312 Employee Reviews

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  1. Helpful (9)

    "Run, Forrest, Run! if you are in Digital Group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Foster City, CA
    Former Employee - Product Manager in Foster City, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Visa Inc. full-time (More than a year)

    Pros

    Strong brand name, good benefits and market value if you are in digital group because of the kind of partners you associate with (Apple, Google etc.)

    Cons

    My title sums it all. I don't even know where to start but if there is one place where you can learn how NOT to lead and treat people with disrespect then you are at Visa. There is racism as an icing on the cake.

    Learn whatever you can in terms of career progression and run as fast as you can.

    Advice to Management

    Grow up!


  2. Helpful (14)

    "Visa: proceed with caution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workday Product Owner Senior Director in Austin, TX
    Current Employee - Workday Product Owner Senior Director in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than 8 years)

    Pros

    Visa is usually ranks amongst the highest in salary. New CEO is legit, and is the start for getting the culture where it needs to be.

    Cons

    HR execs hire buddies into roles they don't have experience in.
    No leadership or strategy from the HR group. Very poor culture.

    Advice to Management

    Need to layoff off HR executive team and clean house


  3. Helpful (11)

    "A lot of nepotism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Foster City, CA
    Former Employee - Senior Software Engineer in Foster City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Visa Inc. full-time (Less than a year)

    Pros

    The coffee was ok. The support for equipment like keyboard / mouse was speedy.

    Cons

    You had to bow to some manager before they will do anything, unlike other tech companies. Some "friends" could be hired for high salary but not doing the job really at the high quality.

    Advice to Management

    If you allow nepotism, it is going to ruin the company.


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  5. Helpful (3)

    "Micromanaged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Support Analyst in Austin, TX
    Former Employee - Help Desk Support Analyst in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Visa Inc. full-time (Less than a year)

    Pros

    Benefits, insurance, 401k, nice building

    Cons

    Management micromanaged every step you made.

    Advice to Management

    You shouldn't have to write down every time you leave your desk to go do your job and help someone, it takes time away from doing actual work.


  6. Helpful (7)

    "Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Staff Systems Engineer in Austin, TX
    Former Employee - Senior Staff Systems Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Visa Inc. full-time (More than 3 years)

    Pros

    Benefits and Pay were good

    Cons

    Management team in Foster City are trying to undermine the Austin office success. All new hires have been in Austin Texas and other locations. Austin being primary location for new hires and Foster City management fear that there jobs are being eliminated. They are desperately trying to ensure Austin office fails. If your in Austin Texas I would recommend to apply to ensure the Foster City Management doesn't succeed. Just and FYI the management at Visa is very, very, very bad. Lots of incompetent managers at all levels. Just be prepared!


  7. Helpful (22)

    "Toxic Culture that HR Tries to Hide by Soliciting Positive Reviews from Employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Foster City, CA
    Current Employee - Anonymous Employee in Foster City, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than 3 years)

    Pros

    Brand and business model is solid.

    Cons

    - Bureaucratic, hierarchical and super political - promotions are given to completely objectively unqualified individuals purely based on favoritism.

    - HR is unethical with promotions, sharing employees' private information, performance reviews

    - HR is an impotent function that protects bad manager behavior at the expense of high performing employees - huge exodus of high performing talent in recent months especially after the layoffs.

    - No work-life balance - expected to always be "on-call" working weekends and evenings

    - Very poor management and leadership - they make promises and then don't follow through, always with poor excuses

    - Leaders don't care about employee development, only about making themselves look good - especially HR - all marketing hype.

    - Recent "positive" reviews have been solicited by HR/Marketing to try to improve Glassdoor rating - but a great company shouldn't need to ask for positive reviews - its employees and customers should sing its praises on their own.

    Advice to Management

    Al Kelly - take a hard look at your executive leadership and cull the bad ones out quickly. Talk to employees on the ground and multiple levels below your leadership to get a real picture. Dig deep into your engagement survey results to ferret out the bad managers.


  8. Helpful (23)

    "Most toxic company ever"

    Star Star Star Star Star
    Former Employee - Director in Foster City, CA
    Former Employee - Director in Foster City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Visa Inc. full-time (More than a year)

    Pros

    Great brand. It is making money inspite of the management, not because of them.

    Cons

    It is a place full of disgruntled employees working in their silos. Management is immune to employee morale and only likes to manage up, brown-nose and take care of their own careers. The titles are highly exagerated and not in line with the Tech industry either in remuneration or in responsibility. Visa works more like a bank than a tech company although they like to pretend that they are a legitimate Tech player. The year before last, the management just took away employee pensions and failed to not only compensate in any other way but to even communicate to effected employees. Lay offs are routine, pointless. Re-orgs are simply endless and a complete waste of everyone's time. There are way too many people and so they don't even care about improving their systems. Manpower has no value at Visa. So, if you like to do tedious, inefficient, repetitive, manual work with no learning, no growth, bad pay, Visa is your place.

    Advice to Management

    Care for the employees.


  9. Helpful (12)

    "Hostile Work Enviornment with Ineffective Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ashburn, VA
    Former Employee - Anonymous Employee in Ashburn, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Visa Inc. full-time (Less than a year)

    Pros

    Compensation, bonus, office decor, parking, initial recruitment process was friendly, decent gym.

    Cons

    It's hard to accomplish your tasks and nearly impossible to innovate in the environment that Visa has created. The quality of your work or products don't really matter and performance rating criteria are subjective and vague. If a senior person on your team doesn't like you (which happens fairly regularly) its very easy for them to nullify your bonus and further more destroy your career. Upper management is too busy wining and dining with other corporate executives to ever look at the products that are created. This gives significant power to senior team members that have huge sway because managers inherently trust everything they say, even if its blatantly wrong.

    Work Life Balance is totally off, if you have a wife, kids or a pet, good luck you wont be seeing much of them if you work at Visa. I guess this could be a plus if you don't like being at home.

    Lots of old blood in this company which treats new employees poorly. As a new team member be prepared to be stabbed in the back multiple times and expect the more "seasoned" employees to attempt to make you look bad at best or fired at worst.

    VP and Director level leadership give very little guidance or vision of what they'd like your team to achieve, so team leads are left guessing as to what they need to accomplish. Half of work time in team meetings is spent arguing about what course or action to take and guessing at what leadership may or may not like. Ineffective.

    Instead of having sane work hours and expectations, leadership decides its a good idea to treat employees out to all you can drink fests every once in a while as a way to "recharge."

    Most employees don't utilize their vacation time as it is seen by mid-high level leadership as disloyalty to your team. Team production will obviously suffer because they don't have enough employees in the first place.
    The company used to have a retirement plan that it advertised to all its new recruits as being one of the best draws to working at Visa. A lot of new talent was recruited under this pretense and the retirement plan was eliminated to save money for the company at the same time Visa was spending billions to acquire Visa Europe.

    In summary, this company fosters a toxic work environment and if your unfortunate enough to find yourself working here vigilantly watch your back, especially when around the "seasoned" employees. Your just a number and they will work you (often on fruitless tasks) till you either get frustrated and quit, get fired, or have a heart attack.

    Advice to Management

    Fire senior and director level leadership, purge most of the "highly rated" old blood and try again. Employees that have been here for more than 5 years are generally toxic while being highly regarded by their ineffective leaders. Change the corporate culture to one where employees are treated well. Don't allow for employees to telework 100% of the time, as a benefit a few days a week its fine but those that are home 100% of the time are not effective team members. Ensure teams members are all located in the same office.


  10. Helpful (22)

    "Will drain your soul and skills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Foster City, CA
    Current Employee - Director in Foster City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Visa Inc. full-time (Less than a year)

    Pros

    if you like to work at a dead end job where the only skill needed to survive is back stabbing and taking credit for other's work

    Cons

    You can only make money, not a career at Visa, The recruiter made false promises and I had to join this dump of a company. polictics trumps everything, your boss would not hesitate to throw you under the bus. Technology is outdated and so are the people.

    Advice to Management

    None. Its time the stockholders take back the company from this incompetent management


  11. Helpful (18)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Foster City, CA
    Current Employee - Anonymous Employee in Foster City, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Visa Inc. full-time (More than 5 years)

    Pros

    Used to be company that valued people, experience, thought leadership and talent.

    Cons

    4 out of a team of about 10 come out crying after a 1:1. Such is the quality of management of the senior management. Two of them on extended leave due to nervous breakdown. Pay is way below market standard. Valued skills: stealing other's credit, brown-nosing, putting others down, lying and showing that something is happening, but nothing actually happens. Senior management rewards such skills by saying its tactful and true leadership.

    Advice to Management

    Have managers' compensation and growth tied to reviews from bottom up. Not top down.


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