Visionworks Retail Supervisor Reviews | Glassdoor

Visionworks Retail Supervisor Reviews

Updated January 1, 2017
17 reviews

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Retail Supervisor

2.9
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Visionworks CEO James N. Eisen
James N. Eisen
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Employee Reviews

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Pros
Cons
  • Usually corporate or upper management is of no help (in 30 reviews)

  • Only care about meeting sales goals, not patient needs (in 16 reviews)

More Pros and Cons

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Supervisor in Nashville, TN
    Current Employee - Retail Supervisor in Nashville, TN
    Recommends
    Positive Outlook

    I have been working at Visionworks full-time (More than 3 years)

    Pros

    They really contribute to your growth and want to see you succeed with the company. Great training. And amazing community outreach things that they offer.

    Cons

    None really! I am very pleased with my employer and look forward to a great future with this company. Great place to work.


  2. Helpful (1)

    "Retail Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Retail Supervisor in Brooklyn, NY
    Current Employee - Retail Supervisor in Brooklyn, NY
    Doesn't Recommend
    Positive Outlook

    Pros

    I enjoy my co-workers. I am thankful everything I have learned about optics. The benefits are great. It is hard to move up in the company.

    Cons

    I end staying late. Always coming in early because employees call out or get feed up with long working conditions.Always pushing unrealistic goals on employees. It is hard when your schedule is full and you only have two people in the store working. You are expected to sell,pretest,dispense,adjust,fit, troubleshoot,check insurance,help Doctor, and answer phone.Some days it is hard.

    Advice to Management

    Please do better background checks. Come and do my job one day and see what it is really like. Promote from within.Have realistic goals not $20,000 in a week for one person. Don't make the promos so confusing to employees and patients. Simple is best!


  3. Helpful (1)

    "Retail supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Supervisor in McAllen, TX
    Current Employee - Retail Supervisor in McAllen, TX
    Recommends
    Positive Outlook

    I have been working at Visionworks full-time (More than 3 years)

    Pros

    Great job to learn the basics. Lets you develop in understanding the optical field. Management team is great. I think majority of the bad coments comes from depending on the managers. My team is very happy over all. Vacations are givenupon of request withno hesitation. Like any retail, theres is blackout vacations periods but sometimes they still get approve. District manager is always understandful in regards to meeting sales, always cheerung you up to motivate for great success.

    Cons

    Like other mentioned, the company is getting to much micro management and they want money, instead of customer sat. There is little room for growth. Managers jyst follow rules so really cant judge them for wanting more sales, its the company that is putting pressure.

    Advice to Management

    Just to acknowledge the defication of employees when there is. Also raises might be a bit better but then again sometimes company diesnt want to approve it. Gm us very helpful but just depends store to store as i have seen others and their way of running the team.


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  5. Helpful (1)

    "Mixed emotions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Supervisor/Assistant Manager in Yukon, OK
    Former Employee - Retail Supervisor/Assistant Manager in Yukon, OK
    Doesn't Recommend

    I worked at Visionworks (Less than a year)

    Pros

    Great pay and continous training

    Cons

    Hard to manage people that steal or don't show up

    Advice to Management

    Keep good background checks and dont rush into hiring someone. Dont let the good people go so easy.


  6. "Retail supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Supervisor in West Bend, WI
    Current Employee - Retail Supervisor in West Bend, WI
    Recommends
    Positive Outlook

    I have been working at Visionworks full-time

    Pros

    Commission, opportunities to move up

    Cons

    Hours, take advantage of good employees


  7. "Retail Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Supervisor in Tarpon Springs, FL
    Former Employee - Retail Supervisor in Tarpon Springs, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Visionworks (More than 5 years)

    Pros

    401k, benefits, vacation time, (many black out months however)

    Cons

    Sleezy selling strategies, pressured to up sell products to all customers, unprofessional management,

    Advice to Management

    When coaching team about selling to the needs of the customers and having integrity, keep the integrity throughout entire coaching process. Associates begin to feel like used car salesman.


  8. "Runs employees into the ground and keeps the hard staff by giving them false hope of advancement in the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Supervisor in Houston, TX
    Former Employee - Retail Supervisor in Houston, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Visionworks full-time (More than 5 years)

    Pros

    The people that you get the pleasure to work with become family

    Cons

    The lack of integrity the company and upper management has as a whole

    Advice to Management

    Listen to your hard working staff and actually take their input into consideration


  9. Helpful (2)

    "No longer about the customer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Supervisor in Saint Cloud, MN
    Current Employee - Retail Supervisor in Saint Cloud, MN
    Doesn't Recommend
    Negative Outlook

    I have been working at Visionworks full-time (More than 5 years)

    Pros

    Visionworks as a company is great. I have always loved working for them until recently. They have great benefits for their employees. Helping patients pick out glasses is so much fun. Seeing the joy it brings them is great.

    Cons

    The problem with visionworks is that it isn't about the patients anymore. It's all about hitting numbers. If you don't hit the goals they ask of you they are drilling you. The TD's make promises they don't keep. Most of the people they hire are not cut out for the job but yet they still hire them making everyone's life hell at work. Making them have to work harder than they need to. The place has become a joke.

    Advice to Management

    Keep promises and don't expect ridiculous goals from us. Stop hounding us every 5 minutes about not making the ridiculous goals.


  10. Helpful (1)

    "Solid if overly corporate company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Supervisor in Dallas, TX
    Current Employee - Retail Supervisor in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at Visionworks full-time (Less than a year)

    Pros

    Solid pay and with commissions starting at 2% of sales and moving up o 4% you have a chance to make a decent pay check. Strong career opportunities in a growing company.

    Cons

    Can be a little stuffy to work at and the dress code is a little over the top with allowing employees to only wear red, black or white if your paying entry level people 10 bucks an hour don't expect them to wear jacket and tie's to work. Stores seem to be in a constant state of understaffed due to the limit on hour by corporate which makes it difficult to take care of every patient during peek hours.


  11. "They are a number driven company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Supervisor in Nashville, TN
    Current Employee - Retail Supervisor in Nashville, TN
    Recommends
    Positive Outlook

    I have been working at Visionworks full-time (More than 5 years)

    Pros

    Challenging, never boring

    Cons

    Open 7 days a week,