Visionworks Reviews | Glassdoor

Visionworks Reviews

Updated January 30, 2017
68 reviews

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68 Employee Reviews

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Pros
Cons
  • Upper management doesn't like to hear what store employees have to say (in 29 reviews)

  • Only care about meeting sales goals, not patient needs (in 16 reviews)

More Pros and Cons

  1. "Eyewear specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Can be good commission and benefits

    Cons

    Crazy expectations for goals no real motivation or encouragement


  2. "Never work here"

    Star Star Star Star Star
    • Culture & Values
    Current Employee - Eyewear Specialist
    Current Employee - Eyewear Specialist
    Doesn't Recommend

    I have been working at Visionworks part-time (Less than a year)

    Pros

    Commission is okay during busy work weeks
    Flexible scheduling hours
    PTO time is great
    Free eyeglasses

    Cons

    Impossible sales goals
    Only care about meeting sales goals, not patient needs
    Cut throat employee environment because of sales goal
    Commission rate is a joke
    Absolutely do not care about any circumstances around a sale, they'd be pissed if you didn't meet a goal of top lenses upgrades when the patient only wanted to spend a small amount of money.

    Advice to Management

    Meet patient needs first, push sales goals second


  3. "Visionworks"

    Star Star Star Star Star
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at Visionworks part-time

    Pros

    No previous training required to be an OD Technician. I learned a lot working in the position and had no previous experience in optics.

    Cons

    i was working pretty much full time and only getting part time benefits. And when I left the company they told me that I didn't earn any vacation hours even though it says so on my pay stub. This company is so unorganized even payroll needs to be watched closely.

    Advice to Management

    Get your stores fully staffed. Get organized !


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  5. "Doctor Needs Motivation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alexandria, VA
    Former Employee - Anonymous Employee in Alexandria, VA
    Doesn't Recommend
    Negative Outlook

    Pros

    Hours are good and the staff is pretty nice and helpful. Compensation is also pretty good base on sales

    Cons

    Doctor only works 2-3 hours so there is a lot of down time. Also, the doctor complains about money, but does nothing to improve.

    Advice to Management

    Doctor works more hours or hire another doctor to help the pratice.


  6. Helpful (1)

    "Don't work here unless you're already proficient in sales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Third Key in Westminster, MD
    Former Employee - Third Key in Westminster, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Visionworks full-time (More than 5 years)

    Pros

    In my second store (I worked in one for 4 years and another for 2) it was new enough that we were able to have more intimate interactions with our customers because it was a slower pace.

    The rewarding feeling when your patient gets their glasses is indescribable and never got old after 6 years. You truly feel like you're making an impact on someone's life for the good.

    Cons

    Zero loyalty in their staff. Cross your fingers that your GM will stand up for you, if not then don't expect to last very long with their unrealistic training system and absurd sales goals. This is the used car salesman of glasses.


  7. Helpful (1)

    "Ego-driven Doctor/Owner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Pleasant co-workers, patient interaction, opportunity to help others.

    Cons

    The doctor that owns this practice is an arrogant blow hard who enjoys making people miserable to stroke his own ego. Some members of management are one step out of the trailer park and completely unprofessional. Run like a retail store instead of a medical device provider, too much emphasis on up-selling rather than patient care. Terrible benefits, low pay for even salaried employees (especially females), little opportunity.

    Advice to Management

    Focus more on patient care than sales goals. This isn't a clothing store, it's a medical service. Selling unnecessary options to increase profit is unethical.


  8. Helpful (1)

    "Underpaid and undertrained."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Eyewear Specialist in Cherry Hill, NJ
    Former Employee - Eyewear Specialist in Cherry Hill, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Visionworks part-time (Less than a year)

    Pros

    It was a good opportunity to start with, however this is nothing more than a glorified retail position. The staff I worked with were, for the most part, kind and hard working. There are a massive selection of frames to play around with and the comfort of a in house lab.

    Cons

    Getting paid minimum wage plus commission makes it difficult to get by during slow periods. It can also be difficult to get extra hours if needed. This corporation, along with others of the same type, are taking the professionalism away from the ophthalmic field. Most of the staff has no backround or interest in the ophthalmic field, thus making it difficult actually help patients find customized eyewear to fit their needs. The only training consisted of learning how to ask patients "lifestyle questions" to understand what their specific needs are. This is very important, not at all to help the patient, but to learn how you can effectively push a confused patient into an overpriced and unnecessary sale so that your paycheck can look better than it would if you were to just work for McDonald's instead. Way too much emphasis was put on sales and percentages. Visionworks cares about one thing, getting as much money as possible, bottom line. It became soul crushing to work here.

    Advice to Management

    Teach your employees technical backrounds of lens and frame choices instead of just teaching top-down selling. Cough up the extra dough it takes to hire actual opticians and/or technicians and put quality over quantity for once.


  9. "Licensed optician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Optician in Binghamton, NY
    Former Employee - Licensed Optician in Binghamton, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Visionworks full-time (More than 10 years)

    Pros

    Was secure position because of union. Support from fellow union workers.

    Cons

    Micro managed. Needed to sell products to people even if they didn't need it to keep your goals high. Unattainable goals. Untrained managers and new employees. Never sure what days you will have off. No set schedule for workers.

    Advice to Management

    Respect all employees and put customers needs first. Cut down on regional managers. Give employees the option of having the same day off.


  10. Helpful (2)

    "Eyewear specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN
    Doesn't Recommend
    Negative Outlook

    I worked at Visionworks (More than 3 years)

    Pros

    Commission was nice, but the percentage varied as your sales increased and started over each year. Working with good employees was always a joy!

    Cons

    Raises were poor. Reviews were a joke. No one truly took into consideration all of the added tasks that were completed or how reliable you were over others. When people had issues, they all complained to corporate even if they truly were doing wrong. No one is held accountable for anything. It's all about favorites and carefully calculated moves there. Let me put you here because you'll listen to everything I say. It was really sad.

    Advice to Management

    Treat your employees with respect. Meetings should be a way of implementing and discussing work. Talk to your employees on a regular basis on how things should be improved. Do a better job.


  11. "Heavily Retail Focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Visionworks full-time

    Pros

    Lots of support from Corporate and communication was great.

    Cons

    Field management micro managed and focused more on sales than the needs of the customer.



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