Visionworks Reviews | Glassdoor

Visionworks Reviews

Updated September 21, 2017
78 reviews

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2.0
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Visionworks CEO James N. Eisen
James N. Eisen
2 Ratings

78 Employee Reviews

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Pros
  • Free pair of glasses or contacts every year (in 14 reviews)

  • good hours, good benefits, friendly coworkers (in 24 reviews)

Cons
  • Terrible management upper management is terrible (in 32 reviews)

  • Each store doesn't have enough hours to make most of their employees full time, so if part timers want to become (in 17 reviews)

More Pros and Cons

  1. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Boston, MA
    Former Employee - General Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Visionworks full-time (More than 10 years)

    Pros

    Great vacation and sick plan, and free eyewear

    Cons

    Lots of hours, low pay, more and more tasks added, short staffed, inexperienced bosses. High turnover. No work/life balance

    Advice to Management

    Treat your GMs like you want your customers treated. Truly live by your " core values "


  2. "Not worth it if there are other options of employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, GA
    Former Employee - Anonymous Employee in Columbus, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Visionworks part-time (More than a year)

    Pros

    The work is not complicated.

    Cons

    Pay is terrible and they want you to know all positions with no raise in pay. Management is poor. It's all about the number of sales not patients needs.

    Advice to Management

    Stop showing favoritism.

  3. Helpful (2)

    "Not the worst, but no where near the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Eye Wear Specialist
    Former Employee - Eye Wear Specialist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Visionworks part-time (More than 3 years)

    Pros

    Free glasses and yearly eye exam.
    Nice commission.
    Great place to learn the basics of being an optician or sales.

    Cons

    Not enough people.
    The company often does not promote from within.
    The company will often side against you in customer disputes to make you look like the bad guy.

    Advice to Management

    You guys need to stop wasting your associate's time with unrealistic things, such as patient recalls (which should be handled with postcards like any other sane doctor's office) and the Take 5. Unless you have 6+ people on staff every day, you do not have the time to do those things, while servicing 4 patients an hour. It's truly no wonder why everyone is leaving this company.


  4. "Retail Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Manager in Columbus, OH
    Former Employee - Retail Sales Manager in Columbus, OH
    Doesn't Recommend
    Negative Outlook

    I worked at Visionworks full-time (Less than a year)

    Pros

    None really, pay is average

    Cons

    If you like having your hand held and filling out "why I didn't sell them everything" paperwork- go for it!


  5. "Optical Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Visionworks full-time

    Pros

    If you get lucky you'll be working with nice people. IF YOU'RE lucky.
    Good benefits

    Cons

    Management
    Irregular promotions
    Irregular expectations from everyone who is "above" your position
    High sense of superiority
    Irrational customers
    Retail hours


  6. "the good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Supervisor
    Current Employee - Retail Supervisor
    Doesn't Recommend
    Positive Outlook

    I have been working at Visionworks full-time (More than 8 years)

    Pros

    I love my coworkers. Good insurance and benefits. understanding GM

    Cons

    Yes we have hired more people, but not everyone is fully trained.from the moment I get to work most of the time I do not stop remakes, customer service issues, adjusting glasses, explaining insurance to employees and patients checking e-mail, checking late jobs in lab, having other call me with questions and the phone ringing with me and one other person there. Do I get the phone or continue to help the patient I am helping

    Advice to Management

    Realize there are some times when overtime is justified I would rather not stay but I do not like leaving my coworkers hanging when we are busy. I also do not want to when I have people waiting to check out and they see me leaving and wonder why I can not help . Then I see get and leave store and say they will not be back


  7. "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in San Antonio, TX
    Current Employee - Developer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Visionworks full-time (More than a year)

    Pros

    Good directors that are personable

    Cons

    Where you are hired is where you will stay for salary and position. Do not expect advancement.

    Advice to Management

    Beware of your reputation, if you care to get any good talent. Keeping good talent will require the company to change.

  8. "It's like the McDonald's​ of Optometry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Good for a quick refraction and most prescriptions can be filled in an hour.

    Cons

    Doing 3 or 4 different jobs within the company while only earning the salary of 1.


  9. "Negotiate Hourly Pay"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Eye Wear Specialist in Novi, MI
    Current Employee - Eye Wear Specialist in Novi, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Visionworks part-time (Less than a year)

    Pros

    Learn how to sell effectively.

    Cons

    If a minority may be treated like a in house servant.
    Too many responsibilities for slightly above minimum wage.

    Advice to Management

    Hire a custodians and stop treating minorities like servants.


  10. Helpful (1)

    "It's an ok job, but has few major flaws."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lab Tech in Phila, PA
    Current Employee - Lab Tech in Phila, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Visionworks full-time (More than 5 years)

    Pros

    I like that my job is flexible, I like the lab commision, and I have the ability to work on the floor since I started as an EWS.

    Cons

    I'm currently running two finish labs for months, I'm swamped and stressed out. I can never get any help, to the point where I feel like i can't take a day off even when I'm sick. I've been promised a promotion for two years now, and I feel like I've been taken advantage of.

    Advice to Management

    Deliver on what you promise to your employees!


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