Vista Host Reviews | Glassdoor

Vista Host Reviews

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Found 48 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
31%
Recommend to a Friend
59%
Approve of CEO
Michael V. Harrell
33 Ratings
  1. Helpful (1)

    Growth in a Sincere Culture

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vista Host full-time for more than 4 years

    Pros

    Vista Host is one of the best companies I have ever worked for. The culture and family-like aspect of the company sets it apart from other competitive hospitality companies. From upper executive management, to headquarters, to level line employees, I have never come across any unexpected, uneasy or horrible situations. Vista Host supports all roles and it's employees and has fantastic retention programs, bonus plans...

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    Cons

    Fast paced and sometimes long days, but that is to be expected in the hospitality world. There are so many great resources and other properties that are helpful, and if you take advantage of those, then you will still succeed.

  2. Great company to work for

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vista Host part-time

    Pros

    Excellent company culture and competitive pay.

    Cons

    Depending on what shift you work you may not be exposed to every guest issue that arises making it a little challenging to provide excellent service. If you can think on your feet that small issue is easy to overcome.

  3. Helpful (1)

    Guest service manager

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Services Manager 
    Approves of CEO

    I worked at Vista Host full-time for more than 2 years

    Pros

    Quick movement in the company if you work hard and say yes to opportunity even if it means moving. Some of the upper management has great morals and integrity as well as great leadership skills they try to teach all employees. The owner and ceo is one of the best around knows every employees name for the most part which is impressive.

    Cons

    Cheap wages. They over work you if you are in a struggling or new hotel. Unrealistic goals in new hotels and their expectations are a little far fetched

  4. No benefits, overworked, and underpay.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Office in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Vista Host full-time for more than a year

    Pros

    Free food, and gym. You will gain free experience so this would be best for a high school graduate with no experience.

    Cons

    Extremely stressed environment, your job title says one thing but your doing additional jobs and your not even compisated for. Expensive crappy health insurance. No 401 k match. No real benifits and nothing to offer unless your cool with GM. High turn over rate because everyone basically quits and there is no real future there.

    Advice to Management

    Please assign the appropriate jobs to the people that apply for that position.

  5. Helpful (1)

    Endless Opportunity

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vista Host full-time for more than 2 years

    Pros

    Constant learning and growth both professionally and personally in a fast paced, high expectation and results oriented company. They value their employees and take the time to provide support, training, and coaching to ensure you are the best version of yourself as long as you put in the time and effort to take advantage of it. Endles growth opportunity and the ability to move around geographically to diverse areas...

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    Cons

    Fast paced, high intensity environment that can at times be overwhelming and stressful. As long as you take advantage of the resources available to you and know when to ask for help, this can easily be overcome.

  6. Helpful (1)

    Vista Host

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vista Host full-time for more than 6 years

    Pros

    Any hospitality company will have some of the hardest working people you have ever met. Some GMs and AGMs were incredibly talented. The southeast regional should let them be and stop playing head games with managers to play them against each other and manipulate them into performing better.

    Cons

    Senior management is your typical group of old-fashioned men running the place, utilizing the ideas and talent of underpaid young people with a false promise of being able to be in their shoes one day. I say this is a false promise because there is almost no diversity on the executive level, and very little on the GM level. One of my general managers was extremely sexist and will no doubt be the next #metoo story. You...

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    Advice to Management

    Mr. Harrell should turn the reigns over to the next generation (or the next one, or the next one after that) . It's time.

  7. Great Company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vista Host part-time

    Pros

    Good benefits and bonuses happen

    Cons

    Boring job but it's not that bad

  8. Helpful (3)

    Watch Out

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Pittsburgh, PA
    Doesn't Recommend
    No opinion of CEO

    I worked at Vista Host full-time for more than 4 years

    Pros

    plenty of opportunity to move around in the company... I mean, literally move around.

    Cons

    They will make it seem like a promotion but really, they just need you at another hotel because they can't keep a good employee. They will pay men more and women less, for the same exact experience and jobs. (yes, even up in the liberal north" This company is full of power-hungry male-dominated management. If you don't have the personality of a cheerleader, you're considered a bad sales person. Individuality is not celebrated....

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    Advice to Management

    Practice what you preach. Treat employees with RESPECT and dignity. Value your employees and they will continue to be loyal. Very clicky; almost cult-like environment for VH "all stars" - i.e., doormats.

  9. Helpful (4)

    Will promise you the world and rip the carpet from right under you.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vista Host full-time for more than 4 years

    Pros

    Opportunities for inexperienced managers. This isn’t necessarily always a good thing as proven by some of Vista Host’s service scores.

    Cons

    Benefits are terrible. No paid time off for first year. No matching 401k. Salary is not comparable to competitors. Executive team is spread too thin and impossible to get in touch with. CEO is absent but speaks through others. Members of admin team are horrific: Speak to GMs and Sales Team like dogs although they were once GM themselves and only in industry for less than ten years.

    Advice to Management

    Listen to the people doing the day to day groundwork. Not everything is as simple as it looks from your 100,000 ft. view. Spend less time in planes, trains and automobiles and more time in an office where your people can get in touch with you. You don’t always need to be on-site but we do need to be able to reach you. Treat people with respect.

  10. Helpful (2)

    Management Plays Favorites!

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Administrative (Support Office) in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vista Host full-time for more than 2 years

    Pros

    Pretty flexible schedule as long as you put in your 8 hours Plenty of complimentary food

    Cons

    The work environment is very cliquey and toxic. If you do not fit into a specific set you will eventually start to feel like an outcast. If you are not a personal favorite of management you will not even be given an opportunity to apply for any vacancies. These are usually given to friends of management with no consideration of merit or experience. One particular member of management expects employees, even those...

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    Advice to Management

    Treat everyone equal and give everyone an opportunity. Everyone deserves a chance.

Found 48 reviews