Vista Host Reviews | Glassdoor

Vista Host Reviews

Updated May 17, 2017
30 reviews

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Full-time Part-time

2.3
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Michael V. Harrell
21 Ratings

30 Employee Reviews

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  1. "To many responsibilities..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Southaven, MS
    Former Employee - General Manager in Southaven, MS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vista Host full-time (More than 3 years)

    Pros

    Training is great. Customer service oriented.

    Cons

    There are too many components that other companies have no need for. To many administrative duties and deadlines that leaves you with no time to really focus on guest interactions. This company manages and owns several hotels but will sell them just a quick as they build them. There are some employees making almost double than others, with the same experience and duties. You may be required to report to 10-15 support office employees and 3-4 upper level managers. The emails are non stop. Upper level manager will questions your employees and hold private meetings without your knowledge which creates chaos within your organization. Admits to overworking you. You are still required to perform required Duties when you are on vacation. 10-25 million dollar company who nickel and dimes the associate's YEARLY increases. High turnover. CEO is too hands on and is never pleased, and often is disrespectful.

    Advice to Management

    Listen to you associates. When problems are visible, offer more support and concern.


  2. "Overworked!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vista Host full-time (More than a year)

    Pros

    Hilton hotel discounts thats about it

    Cons

    They will overwork you... make many promises to you about growing with the company..but its all a trap so they can have you working like a slave with NO overtime.

    Advice to Management

    Help your staff and help each department out


  3. "Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Austin, TX
    Former Employee - Front Desk Agent in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Vista Host (More than a year)

    Pros

    Pay
    Discounts on room rates.

    Cons

    Horrible management.
    They don't care about anybody.


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  5. "Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GSR in Louisville, KY
    Former Employee - GSR in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vista Host full-time (More than a year)

    Pros

    Mostly a good environment to work in. Lots of different personalities hired, creating an okay work environment.

    Cons

    Management on property level can lack tact and professionlism. Always room for improvement with communication among the staff and making sure to show proper appreciation.


  6. "Good if you really need experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Austin, TX
    Former Employee - Assistant General Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Vista Host full-time (Less than a year)

    Pros

    Great company to learn how to run a hotel from the ground up. If you have minimal experience/are looking for your first experience as a manager this company is great.

    Cons

    Be prepared to never have a life. This is normal for hospitality, but Vista Host takes it to another level. Staffing issues and tough labor standards created a very tough work environment. Labor standards only allow you to hire enough people for a perfectly staffed desk. Once you lose someone, which happens often, it really hurts because you couldn't afford to have any staffing on deck to help. Property was undervalued for it's pace and need for additional staffing help.

    Advice to Management

    Sometimes the bottom line isn't the most important thing. Providing excellent service for your guests should be a higher priority. You should be able to do this without having to kill yourself physically/mentally. Send some reservation calls to Central Reservations during peak hours!


  7. Helpful (2)

    "Director of Sales -"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in Austin, TX
    Current Employee - Director of Sales in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Vista Host full-time (More than a year)

    Pros

    In the interest of fairness, I will offer something positive. If you have never been a DOS, this is a way to achieve the title, learn what you can, and then move on. I cannot see another reason to join this firm as a DOS.

    Cons

    Above all, poor base salary. Regarding 40%+ bonus opportunity... Rolling budget ensures bonus targets move so that bonuses are not fully paid out. RevPar Index targets also change quarterly so that bonuses are not fully paid out. Expensive health insurance for a family. No 401k match. Small budget for entertaining clients and holiday gifts compared to your competitors. Minuscule marketing budget. Long and tedious weekly reports. Large monthly reports. Weekly calls with Regional Sales. Micro-management that leaves DOS with no autonomy and very little time left after servicing accounts. Cannot staff or hire for own department. Expectation that sales team needs to assist with complimentary breakfast weekdays and weekend in the name of "sales". In reality, sales team are utilized as bussers because comp breakfast is never staffed accordingly. Leanest budget (share hotelligence with other hotels, cheapest STAR, no travel budget for DOS). If you are an experienced DOS, the company is unattractive. If you have a full-service background and/or have worked for brand managed, the company is absurd.

    Advice to Management

    Main objective of Vista Host is flow to bottom line. They have that down and won't be taking advice.


  8. "Support Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of tenured management.
    Things run very smoothly here.

    Cons

    None that I can think of.

    Advice to Management

    None


  9. "No respect for employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent/Night Auditor in Pittsburgh, PA
    Current Employee - Front Desk Agent/Night Auditor in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vista Host full-time (Less than a year)

    Pros

    The hotel I work at is a quality property with a great staff and dedicated management.

    Cons

    The insurance that was offered does not qualify as coverage under the ACA, and that was never disclosed to us when we were hired. We only found out after our 90 days had passed. Furthermore, the company conducts random drug testing for all employees, something I have never heard of after more than a decade in hospitality. This was also not revealed at the time of hire. Only after several months of employment did we find out that approximately 20% of our work force would be randomly tested each month.

    Advice to Management

    The very least you can do is be upfront with the people you hire about your policies, especially ones that are so different from standard industry practices. It may be legal to keep quiet about the insurance and drug testing, but it demonstrates a disrespect for your employees.


  10. "Best company I have worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vista Host full-time (More than 10 years)

    Pros

    Well organized company who want you to grow with the company and Promotes from within.

    Cons

    Small company with minimal benefits.


  11. "Started out wonderful, ended awful."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent/Night Auditor in Altoona, PA
    Former Employee - Front Desk Agent/Night Auditor in Altoona, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vista Host part-time (More than a year)

    Pros

    Easy work environment
    Merit and performance based reviews
    Generally positive employee-to-employee relationships

    Cons

    Management does not address employee concerns effectively
    Expected to give your entire life to the company
    Some managers try to exercise more control over employees not under their jurisdiction

    Advice to Management

    Listen to your employees and work with them as much as possible


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