Vivint Smart Home Reviews | Glassdoor

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Vivint Smart Home Reviews

Updated February 22, 2018
814 reviews

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3.3
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Vivint Smart Home CEO Todd Pedersen
Todd Pedersen
529 Ratings

814 Employee Reviews

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Pros
  • Free lunch, tons of swag, volunteer opportunities, room for growth, great leaders (in 96 reviews)

  • Relaxed yet effective work environment (in 48 reviews)

Cons
  • The majority of the jobs are door to door (in 40 reviews)

  • No flexibility on prices that sales reps extend to customers (in 30 reviews)

More Pros and Cons

  1. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vivint Smart Home full-time (More than a year)

    Pros

    Great company. I always feel valued.

    Cons

    I wonder about opportunities being off site.


  2. "Not paid enough or cared about."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Provo, UT
    Former Employee - Claims Specialist in Provo, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time (More than 3 years)

    Pros

    Even though it's a customer facing role you work on a case by case basis so your not just taking calls all day long. The job is a hard job but very rewarding.

    Cons

    The department has changed a lot because no one at Vivint cares about the department. We would joke that the Home Damage department was the redheaded step child of Vivint.

  3. "Lots of Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lindon, UT
    Current Employee - Anonymous Employee in Lindon, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time (More than a year)

    Pros

    Free lunch, tons of swag, volunteer opportunities, room for growth, great leaders.

    Cons

    Competitive roles, too fast paced at times.


  4. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time

    Pros

    Best training for sales possible, atmosphere, gear

    Cons

    Sometimes it is hot outside


  5. "Field Service Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vivint Smart Home full-time

    Pros

    Company-provided vehicle, performance-based incentives.

    Cons

    Late, unpredictable hours. Longer travel times to and from jobs than mentioned in initial interview.


  6. "Huge “Opportunity” in front of you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time (More than 3 years)

    Pros

    Decent compensation with unlimited PTO. Flexible hours and you personally have the recruiting power to build and maintain team for success

    Cons

    Management is very reactive not proactive. Have to be part of the boys club or a yes man to be part stay safe or relevant and get promoted. You’re left on an island and communication with most managers and upper leadership is rushed and felt like you’re not important. Upper management will throw you under the bus to save face and won’t think twice about it. Loyalty doesn’t exist with the people who started the program. Constantly looking for ponds and expendable assets. Comp plans change frequently and can’t trust anyone and no one trusts you.

    Advice to Management

    Being a top performer in sales doesn’t make you a great candidate for leadership. And because your have ties to upper levels in management from DTH program doesn’t mean you get an automatic pass and unlimited “Second Chances”.


  7. "Good Job For Anyone Under 30"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Monitor in Eagan, MN
    Former Employee - Security Monitor in Eagan, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Vivint Smart Home full-time (More than a year)

    Pros

    The training class was pretty extensive, lots of information thrown at you but the teacher is good. They hired a former teacher to instruct the class which was a smart move. Clean and comfortable work environment, management was helpful for the most part, free drinks and meal tickets.

    Cons

    High stress job, doesn't pay nearly enough, not fairly compensated in my opinion. Being over 40 I felt extremely out of place, was not welcomed by anyone, cliques made it feel more like high school than a professional work environment. You are definitely part of a team there so having the support of your coworkers is important, I never received that and I normally get along with everyone. I'd say it's a good job right out of high school or college, perhaps a good part-time position for younger single people.

    Advice to Management

    The aforementioned problems are not easily solved. Otherwise, a better starting wage is a must. Didn't see a lot of room for advancement, occasional lead positions popped up but my understanding is that the leads were also underpaid and overworked.

  8. "Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vivint Smart Home full-time

    Pros

    Great company that provides learning and experience.

    Cons

    Some positions work on Sundays


  9. "It has its problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Gilbert, AZ
    Current Employee - Field Service Technician in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Vivint Smart Home full-time (Less than a year)

    Pros

    Decent pay, good team, and it keeps me busy.

    Cons

    Bad management and bad habits are what kill this company. They ask us to bust our butts everyday, but refuse us time to complete other job related tasks which leads them to harass you on your time off to get trainings, inventory reconciliations, and team calls done. All of which take hours off of your time off. They do not manage time well.


  10. "Monitor specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time

    Pros

    Pays for food, free pop, good benefits

    Cons

    Took forever to change schedule, Attendence policy sucks

    Advice to Management

    Doctors notes should excuse absent.


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