Vivint Smart Home Reviews | Glassdoor

Vivint Smart Home Reviews

Updated August 17, 2018
928 reviews

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3.2
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Vivint Smart Home CEO Todd Pedersen
Todd Pedersen
594 Ratings

928 Employee Reviews

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Pros
  • "There were lots of perks of working there from concerts and parties that they threw to free lunch with every 8hr shift" (in 101 reviews)

  • "Relaxed yet effective work environment" (in 49 reviews)

Cons
  • "The majority of the jobs are door to door" (in 41 reviews)

  • "no work life balance and unrealistic expectations" (in 21 reviews)

More Pros and Cons

  1. "Assitant Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time

    Pros

    Great opportunity for growth in the company.

    Cons

    Changing company environment with pay and growth.

    Vivint Smart Home Response

    Jun 25, 2018 – Recruiter

    As we continue to grow there will be more changes but there will also be opportunities to advance.


  2. "Endless Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Rancho Cucamonga, CA
    Current Employee - Sales Manager in Rancho Cucamonga, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home part-time (More than 3 years)

    Pros

    No earnings cap. Be your own boss. Earnings are directly correlated with personal effort.

    Cons

    Fair amount of travel required. Buy a Prius.

  3. "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Vivint Smart Home full-time (More than 3 years)

    Pros

    Great people, great benafits, great pay, flexible hours, supportive leadership

    Cons

    Issues communicating, action before planning

    Advice to Management

    There could be more empathetic, it feels they get so stuck up on budgets it causes to much conflict.


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time (Less than a year)

    Pros

    The ability to help people around

    Cons

    There is no cons I have now


  5. "One of the better Sales jobs out there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Provo, UT
    Former Employee - Inside Sales Representative in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home (Less than a year)

    Pros

    Good pay if you sell well.

    Cons

    Only worth it if you're in the top 60 of the company. Repetitive, and not much room for growth, only a few people get into manager spots and high attrition especially if you work the night shift. Worked there 7 months, my training class was 25 when I left I was the 4th one remaining.

    Advice to Management

    Workforce is a disaster, that needs fixing.


  6. Helpful (1)

    "IT in Lehi"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Developer in Lehi, UT
    Former Employee - Database Developer in Lehi, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time (More than 3 years)

    Pros

    What I miss most about Vivint is the people, very smart and supportive. The business casual atmosphere allowed me to focus on my work. This was the first employer I've ever had that covered our lunch expenses at the company cafeteria. I was fortunate enough to work for good managers. Plus they did provide some valuable training.

    Cons

    The worst part of Vivint was the layoff, one Monday morning I came to work, and they told me I was laid off. No warning whatsoever. After nearly four years there, to do that is really cruel. I was escorted out, with my stuff, not given time to say goodbye to my teammates. I could understand this treatment if I were being fired for something I did wrong, but that wasn't remotely the case.
    Apart from that, the other major negative I'll mention is the company's tendency to promote from outside. A small percentage of internal people can be promoted but basically start at the level you want. Working your way up is likely a losing strategy, there's just an overriding belief that people from somewhere else are somehow better. I guess it's a case of 'the devil you don't know' is better than the one you do.

    Advice to Management

    See the cons section, fix that. Really, fix that.


  7. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time

    Pros

    They treat you amazingly well and the coworkers are all so fun to work with. They are also very accommodating with your schedule and hours you can work.

    Cons

    It is a call center so angry customers do call all of the time.

  8. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lindon, UT
    Former Employee - Customer Service Representative in Lindon, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time (More than a year)

    Pros

    Lots of advancement opportunities
    Free meals depending on hours worked (& drinks whenever)
    Benefits (health and dental insurance!)
    Paid Time off
    Good pay for a low experience job
    Supervisors were really understanding and encouraging
    They were constantly trying to find ways to make the work atmosphere more fun and outgoing since the tension was pretty high on days where the call volume was huge.

    Cons

    Not a whole lot of flexibility, it's pretty hard to change your schedule depending in what department you're in
    Vacation time is super limited and is incredibly hard to get holidays off, you kind of have to pick and choose which are the most important to you
    And of course, talking to crabby people all day isn't always the most fun.


  9. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time

    Pros

    Summer heavy, lax offseason. Great money, upfront pay is high.

    Cons

    Very stressful door to door


  10. "Principal SW Eng"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Vivint Smart Home full-time (More than 5 years)

    Pros

    Competitive pay, opportunities for growth

    Cons

    The company is struggling to transition from its old sales model to being a true tech company.

    Advice to Management

    Decide what you want to be.


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