Vivint Smart Home Reviews | Glassdoor

Vivint Smart Home Reviews

Updated May 16, 2018
854 reviews

Filter

Filter

Full-timePart-time

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Vivint Smart Home CEO Todd Pedersen
Todd Pedersen
554 Ratings

854 Employee Reviews

Sort: PopularRatingDate

Pros
  • Free lunch, tons of swag, volunteer opportunities, room for growth, great leaders (in 98 reviews)

  • Relaxed yet effective work environment (in 49 reviews)

Cons
  • The majority of the jobs are door to door (in 41 reviews)

  • no work life balance and unrealistic expectations (in 17 reviews)

More Pros and Cons

  1. "Customer Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time

    Pros

    Good Pay PTO Free Meals

    Cons

    Angry customers are pretty much all you talk to


  2. "vivint smart home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    very well paid position due to commission, training

    Cons

    no work life balance and unrealistic expectations

  3. "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Provo, UT
    Current Employee - Manager in Provo, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time (More than 3 years)

    Pros

    Smart, driven, passionate people. Fun environment. Supportive leadership. Growth opportunities.

    Cons

    Nepotism is somewhat common. Understaffed departments leading to lack of innovation options. Budget cuts means employees who have earned a raise may not see it for a while.

    Advice to Management

    Promote from within when someone has earned a position rather than hiring someone's cousin or brother in law who needs a job but isn't as qualified as someone who understands the business and has 5+ years of experience. Also, it's better for morale to cut the budget from the top first; denying raises to hourly employees so we can keep our private jet makes people start looking elsewhere.

    Vivint Smart Home Response

    May 15, 2018 – Recruiter

    Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear your advice. We are thrilled to have you as part of the Vivint team!


  4. "Service Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Vivint Smart Home part-time

    Pros

    Free food, relaxed atmosphere, and good benefits

    Cons

    I wish the pay was better


  5. "Vivint Supply Chain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time (More than a year)

    Pros

    Great work environment. There are lots of benefits.

    Cons

    Pay is really low and the 401K is not matched.

    Advice to Management

    Better Pay to match at least the national average.

    Vivint Smart Home Response

    May 10, 2018 – Recruiter

    Thank you for taking the time to provide feedback. We love to hear about employee experiences and continuously work to improve employee satisfaction! We are happy to inform you that we are matching... More


  6. "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Monitoring Specialist in Provo, UT
    Current Employee - Monitoring Specialist in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time (More than a year)

    Pros

    Great compensation, lots of PTO, schedule flexibility, good work/life balance.

    Cons

    Serious micromanagement, too many metrics are measured, mediocre supervisors.

    Advice to Management

    Decrease the amount of micromanagement, we are hired to do a job that is relatively simple, if we are successfully meeting the metrics you have put in place then why must we spend an hour being coached by a supervisor who pretends to like us and wastes our time.

    Vivint Smart Home Response

    May 4, 2018 – Recruiter

    We appreciate your input and are happy to hear you’re enjoying your experience here! We will be sure to show this feedback to current management.


  7. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home part-time (More than 3 years)

    Pros

    I believe there is no better way to learn sales and no better sales experience than the opportunity to work on a strongly managed Vivint sales team.
    You will develop strong skills and intensive practice in sales and personal development.

    Cons

    The job itself is a difficult and demanding role and requires a lot of hard work and determination.

    Advice to Management

    Build your young team members professional experiences by giving them a needed role on the team outside of sales.

  8. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time

    Pros

    I loved the culture at Vivint. My manager was extremely knowledgeable and motivational. I got excited about going into work because I knew I would be challenged an become a better person. Free lunches were fantastic as well.

    Cons

    Having a bigger base salary would have been better for employment at Vivint to be a great long-term career opportunity.

    Vivint Smart Home Response

    May 4, 2018 – Recruiter

    We appreciate your input and are happy to hear you’re enjoying your experience here! Thanks for taking the time to leave us a review!


  9. "Great if you're a sales bro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vivint Smart Home part-time (More than 3 years)

    Pros

    If you are good at sales, you can get paid really well.

    Cons

    Everyone else is under valued, benefits are horrid and you're treated like a second class citizen unless you are part of the sales organization.

    Vivint Smart Home Response

    May 18, 2018 – Recruiter

    Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear you’re part of the Vivint team!


  10. "Customer Loyalty (EOT) (customer retention representative)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Representative in Lindon, UT
    Current Employee - Customer Loyalty Representative in Lindon, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time (More than a year)

    Pros

    Meals, flexible hours, raised the commission and the hourly is starts at $12.50. I have only stayed because the commission and the hourly raised. Can make a lot of money if you are good. I made enough on commission to pay rent, bills, and spending money each month. Sales reps and Customer retention make the most money at Vivint. Average commission check is close to $1000 a month plus my hourly. Again, it is hard work. Most people last only about 3 months before they change departments or just quit.

    Cons

    Team leads and supervisors positions do not open up. They stay for a long time. Performance each month will either get you a lot of money or you will be fired for for not making enough renewals. You will only stick out if you are good at retaining customers and renew them. You have to be best friends with the supervisors and team leads if you want their job if they quit. It is not skill or education based. You will be forgotten if you are a quite person. You are not compensated for taking on more work. Customer loyalty is the place where everyone transfers call. You will get an occurrence even if you have a doctors note. They even can hold off on raises if you use your PTO. It is not a good department to work for unless you want a lot of money.

    Advice to Management

    Customer loyalty is the reason why Vivint is still around. Sales reps lie and I have to clean up their mess. It seems like customer care reps are not trained well and transfer a call when they are confused before they speak to the retention department.

    Vivint Smart Home Response

    May 18, 2018 – Recruiter

    Thank you for taking the time to provide feedback. We value these responses and will be looking into this!


Showing 854 of 945 reviews
Reset Filters