KEY NOT FOUND: coverImgAlt
Logo

Vivint Smart Home

Engaged Employer

Vivint Smart Home

Add a Review

Vivint Smart Home Reviews

Updated May 20, 2022

To filter reviews, or .

Found 2,298 of over 2,582 reviews

3.6
65%
Recommend to a Friend
72%
Approve of CEO
Vivint Smart Home CEO David Bywater (no image)
David Bywater
164 Ratings

Top Review Highlights by Sentiment

Pros
  • "Pay was good after the first promotion and no experience is needed to start at their entry positions.(in 213 reviews)
  • "Meet great people and customer interaction in field service.(in 118 reviews)
  • "I think the benefits are great and affordable.(in 113 reviews)
  • "food and culture is great(in 96 reviews)
  • "good money and fun at times(in 61 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Vivint Smart Home and is not affected by filters.

Want more demographic options?
  1. 5.0
    Former Employee, more than 1 year

    Great Opportunity

    May 19, 2022 - Door to Door Sales Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You're working commission, there's no limits to what you can be paid.

    Cons

    If you don't tough out the learning curve, chances are you'll lose money.

    Be the first to find this review helpful
  2. 2.0
    Former Employee, more than 3 years

    Your experience will vary widely based on your job title.

    Apr 7, 2022 - Smart Home Pro in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture, great forward thinking company. Solid pay for performers.

    Cons

    I was a SHP, Smart Home Pro. Basically I sold and installed their security systems. Started out great, then they made some drastic changes due to the pandemic. I went from making 1k min and 3k max weekly to some weeks not getting paid at all. There was no base pay. They promised at least 3 minor installs a week which would be about $600 weekly, and you would make about $1000 off any referrals you installed. Then those went away. It went from scheduled appts and friend referrals to door knocking. They changed the pay structure. A job that would normally net $900-$1000 would now drop to $500-$600 if I didn't raise the customers monthly payment to $75 pre tax. So typically I had to add $25 -$30 extra to my customers monthly bill by adding things they didn't need or inflating the monitoring fee. They gave no cell phone allowance even though they want you to give every customer your personal phone number. So for any problems they have the call you instead of calling Vivint, and you don't get paid for that. Plus you do all this in your personal vehicle with no gas allowance. They negate all this by making you a 1099 employee, but in reality you're a full time. With a few common sense tweaks this could have been a great job. Oh and absolutely no PTO or benefits!

    Continue reading
    Be the first to find this review helpful
  3. 3.0
    Former Employee

    Great job for sales people, less so for technicians.

    Apr 12, 2022 - Field Service Professional 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Paid well, plus commissions on sales, installs and service upgrades. Worked four days a week. Company provided vehicle and tools. Great benefits that started right away. Limitless potential for earning extra cash.

    Cons

    They stated at first that their training program was five weeks, then during interview process it turned into four weeks, then in reality it was a total of 3 weeks with the last week being mostly on your own. The stress the management puts on the technician to make sales and produce revenue is monumental. It was said to be 50% sales 50% technician but in reality its 75% sales 25% tech. Revenue metrics are all that matter to the company. You'll put in many hours especially in the beginning; They say its four 10 hr days but in reality its closer to 4 12-14 hour days.

    Continue reading
    Be the first to find this review helpful
  4. 4.0
    Former Employee, less than 1 year

    Great learning experience with decent pay

    May 17, 2022 - Install Technician in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good compensation and pay incentives commission pay as well everything is provided for work paid training

    Cons

    a lot of the hardware caused delays that resulted in long onsite times.

    Continue reading
    Be the first to find this review helpful
  5. 4.0
    Former Employee, more than 1 year

    Vivint smart home

    May 19, 2022 - Sales Representative in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good training Great company culture

    Cons

    No base pay or benefits

    Be the first to find this review helpful
  6. 2.0
    Current Employee

    Good money, lots of shady practices

    May 20, 2022 - Smart Home Pro 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They pay very well and the products are great. The hours are good and so are the benefits

    Cons

    Their metrics are impossible to meet without being shady and there is almost no cohesion across departments. In fact most departments policies actively cause other departments major issues.

    Continue reading
    Be the first to find this review helpful
  7. 5.0
    Former Employee, less than 1 year

    good company

    May 18, 2022 - Sales Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    self driven and motivated individuals do well

    Cons

    commission only so sink or swim

    Continue reading
    Be the first to find this review helpful
  8. 3.0
    Current Employee, less than 1 year

    Good for your first sales job

    May 19, 2022 - Sales Consultant in Provo, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pros are its a decent start for your first sales job. They teach the very basic of sales.

    Cons

    If you have had any type of sales job before this company is no different and does not pay well compared to others. There are very few employees that make 6 figures. Very hard to move up as well if you're looking to be in management

    Be the first to find this review helpful
  9. 4.0
    Current Employee, more than 1 year

    Great if you're a go getter

    May 14, 2022 - Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you can be consistent and have a niche for selling, this will be the easiest 6 figure job of your life.

    Cons

    Sometimes the hours are brutal

    Be the first to find this review helpful
  10. 5.0
    Former Employee, less than 1 year

    Great job

    May 12, 2022 - Sales Associate in Colorado Springs, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Everything including the pay and the culture

    Cons

    There were no cons at all

    Be the first to find this review helpful
Viewing 1 - 10 of 2,298 Reviews

Vivint Smart Home Reviews FAQs

Vivint Smart Home has an overall rating of 3.6 out of 5, based on over 2,582 reviews left anonymously by employees. 65% of employees would recommend working at Vivint Smart Home to a friend and 61% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Vivint Smart Home employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Vivint Smart Home. This rating has improved by 2% over the last 12 months.

65% of Vivint Smart Home employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Vivint Smart Home 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Vivint Smart Home to be culture, career development, benefits and the cons to be work life balance, management.

Popular Careers with Vivint Smart Home Job Seekers

JobsSalariesInterviews

Work at Vivint Smart Home? Share Your Experiences

or

Vivint Smart Home Photos

+ Add Photo
Vivint Smart Home photo of: Headquarters
Vivint Smart Home photo of: Vivint Gives Back - Barnett Elementary
Vivint Smart Home photo of: Vivint Gives Back
Vivint Smart Home photo of: Vivint State of the Union - 2012
Vivint Smart Home photo of: Kitchen
Vivint Smart Home photo of: Dining
Vivint Smart Home photo of: Vivint
See All Photos