Vivint Smart Home Reviews | Glassdoor

Vivint Smart Home Reviews

Updated December 10, 2018
1,200 reviews

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3.3
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Vivint Smart Home CEO Todd Pedersen
Todd Pedersen
789 Ratings

Employee Reviews

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Pros
  • "Free lunch, I love the company always have a great time at work" (in 126 reviews)

  • "In my experience Vivint offers the freedom to live a true work life balance" (in 29 reviews)

Cons
  • "Mediocre health insurance benefits; main product is sold door-to-door" (in 48 reviews)

  • "not good at doing work/life balance" (in 22 reviews)

More Pros and Cons

  1. "Supervisor Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Provo, UT
    Current Employee - Supervisor in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time (More than 3 years)

    Pros

    Tons of opportunities, great leadership, cafe, great competitive pay

    Cons

    Very large (communication can/does get lost)

    Advice to Management

    None


  2. "loved itq"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lehi, UT
    Former Employee - Anonymous Employee in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time (More than a year)

    Pros

    Food, pay very based on commission, people were great, very young though.

    Cons

    its not for everyone. a lot of people think they can handle it but just cant

  3. "Sales"

    StarStarStarStarStar
    Current Employee - Sales in Murrieta, CA
    Current Employee - Sales in Murrieta, CA

    I have been working at Vivint Smart Home full-time (Less than a year)

    Pros

    Training bonus, high commission rates, lots of gear from the company

    Cons

    commission only, door to door knocking


  4. "Amazing company amazing benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time

    Pros

    Getting great benefits, free food and drinks, pto and holiday pay, overtime pay, great leadership. Different departments to work in.

    Cons

    Hours were sometimes hard since they would change up here and there.

    Advice to Management

    Great job!

    Vivint Smart Home Response

    Dec 3, 2018 – Recruiter

    Thank you for taking a few minutes to give us some feedback.


  5. "Good place to work, decent pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Dallas, TX
    Former Employee - Technician in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time (Less than a year)

    Pros

    Good money for time spent working

    Cons

    On call, so a decent amount of time spent waiting for your next install


  6. "I love it here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Vivint Smart Home full-time

    Pros

    I moved across country to take this job, and I absolutely love it! I've worked for 4 other companies over the years, and this is by far the best! There are growing pains, but you can work with other groups and actually get things done. Free lunches, fountain drinks, and good benefits. HR very accessible...

    Cons

    Multiple locations, so in person meetings can be challenging.


  7. "Customer Care Rep's Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lindon, UT
    Current Employee - Customer Service Representative in Lindon, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vivint Smart Home part-time (Less than a year)

    Pros

    They have a cafeteria and were somewhat flexible with my school schedule.

    Cons

    Oh dear, where do I start... I originally applied for a tech support position. I was interviewed for it and that is the kind of work that I enjoy doing. I was clear what my intentions were and they had me listen to a few calls during the interview that were tech support based. The first day of training we were all informed we would be trained in billing instead of tech support because they had a shortage there. Not surprising considering those calls are cancer and if you don't enjoy getting cussed out and talking to angry customers with almost no downtime at all between calls (5 seconds max) then it's not the job for you. Management is terrible and the coachs and management just ignores all the normal employees and were affended when we would ask them questions. Overall just a terrible experience working here wouldn ot recommend at all.

    Advice to Management

    You have a lot to work on this is by far the worst call center I have worked for. I've only worked for 3 different centers over the last 5 years but this one was miles worse then the other two.

  8. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Provo, UT
    Current Employee - Customer Care Representative in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home part-time (More than 3 years)

    Pros

    - Can work from home
    - Meal Tickets
    - Match contribution to 401k

    Cons

    - Incentive programs suck
    - No mobility within company from this position
    - Some terrible supervisors

    Advice to Management

    Stop hiring your management from customer care.


  9. "Harsh and a little unfair..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vivint Smart Home full-time (Less than a year)

    Pros

    good benefits
    pretty okay pay
    you can work at home, but it has to be SILENT W/NOBODY AROUND. IF THERES AN EMERGENCY.....OH WELL....YOUR FAMILY MEMBER HAS TO TAKE YOUR 2 TODDLERS TO THE HOSPITALS ER WITH HER AND HER KIDNEY STONE ATTACK. DONT COME TO YOUR HOUSE > NOT WHILE WORKING!!!

    Cons

    training for the 3 weeks doesn't prepare a tech to be on their own.
    lots of unhappy customers
    lots of faulty equipment
    strict with lunch and breaks

    Advice to Management

    Fired for being a work at home employee and having an interruption 5 minutes past my shift from a family member. The interruption of my family member coming into my room with my babies crying and leaving them while I was still on a call caused some loud, improper verbiage , that was unexpected and unwanted from me. I had no control over the situation and of course didn't want to allow the customer to hear anything so I put the call on mute for about 15 seconds. Little did I know...the MIC does not mute Vivint from hearing what's going on inside my home while I mute the MIC. In training we were told otherwise. Any time a MIC is muted, its Muted. There is no way for anyone to hear.
    I was left with my 2 toddlers alone and some anger towards my family member for not waiting till I finished up my shift. I quickly finished up and tried my best to make sure I wouldn't have to work and cause a customer to hear 2 babies. Which would mean I was not in an office. I was not in a call center. I was at home. Which Vivint doesn't want the customers to know. Which is understandable since it makes it a little less unprofessional in a sense. So, I made sure the customer didn't hear any crying or words , anger or anything but good customer service.
    Well...Vivint heard it...Vivint fired me for it. Eventhough the customer didn't hear anything, the customer wasn't given bad service or disrespect and I honored their policy to the best ability possible. I had no control of what was going on prematurely to the end of my shift. Viivnt doesn't know who was yelling or who said what. Yet I am blamed. Which is understandable if a customer heard. But...nobody heard anything but the secret ears inside the muted MIC. of Vivint.
    They gave no warning, they fired me immediately . Still with no proof of me even saying a word in my own home. And still even though the customer didn't hear a peep of anything but the most pleasant form of customer service and intent.


  10. "Product engineer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Easy to talk with upper management

    Cons

    Product was not designed well for the use case