Vivint Smart Home Reviews | Glassdoor

Vivint Smart Home Reviews

Updated November 20, 2017
765 reviews

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3.6
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Approve of CEO
Vivint Smart Home CEO Todd Pedersen
Todd Pedersen
501 Ratings

765 Employee Reviews

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Pros
Cons
  • It is door to door cold calling (in 40 reviews)

  • Vivint gets a bad reputation because of sales reps (in 30 reviews)

More Pros and Cons

  1. "Good company with good room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time (More than a year)

    Pros

    Good commission on sales
    Good to our clients
    Good company morale

    Cons

    SO MANY ALL HANDS PHONE CALLS AND WEBINARS


  2. "Good job, alot of micro management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time

    Pros

    Good culture and they took care of field service for the most part. Not an office job and at times you'll drive more than you'll work.

    Cons

    A lot of mico managing
    Management of course has their favorites.
    Asked to do work on your own time such as conference calls, inventory or paper work.

    Advice to Management

    Enough of the micro managing. Just trust your employees and you will stop losing good people due to over reach in management.

  3. "Great leadership, growth, and company values!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Minnetonka, MN
    Current Employee - Store Manager in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time (Less than a year)

    Pros

    Motivating and great leadership. Great core values. The company actually cares about their employees and pay well. Understanding for family and personal time for a really great work/life balance.

    Cons

    Sales and retail so you'll have to work some holidays and long hours.


  4. "Salesmanship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time

    Pros

    You learn how to effectively communicate to strangers
    Learn confidence with the presentation of any product or service

    Cons

    There is a learning curve

    Advice to Management

    Keep it up


  5. "Troubleshooting system and billing issues costumers may encounter."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Costumer Care Representative in Lindon, UT
    Current Employee - Costumer Care Representative in Lindon, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Vivint Smart Home full-time (More than a year)

    Pros

    Weekly coaches how to improve costumers experience. Easily viewable stats.

    Cons

    Escalated costumers here and there. Some days you will be back to back non stop inbound calls

    Advice to Management

    Need better work incentives


  6. "Superb Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vivint Smart Home full-time

    Pros

    Great People, Fun Perks, Growing

    Cons

    Rapid Growth and changes, demanding


  7. "Review for Sales sector. Fantastic environment. I grew as a person so much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Long Beach, CA
    Former Employee - Sales Representative in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time (More than 3 years)

    Pros

    Growing as an individual. Opportunity to make as much money as the work you put in. It's a competitive environment but the people you work with you may find yourself doing business with in the future. They are the best sales force in America and their company culture really shows for it. It's super energetic but not devouring like your typical shady sales places. You get to travel and see a lot of places.

    Cons

    Physically and mentally demanding. Weekends are a priority. Some weeks you might not sell and might make no money. But this goes with any door-to-door sales process. If you're introverted, the Extroverted environment may be a turn off, but I don't think sales would be good to begin with anyway if that were the case.

    Advice to Management

    I think the Off-Summer operations could improve a little. But they are just barely exploring this area so they can't be blamed too much. Also, somehow creating incentives for rookies not to quit. This may be hard to create but I feel would perhaps rookies from quitting so much due to the steep learning curb.

  8. "Smart move for college kids"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time

    Pros

    They work with your schedule, great insurance benefits, laid back environment, ability to move up and around company. Great for students, working moms, and kids just starting out.

    Cons

    Unless you've made management your goal, this isn't the type of job most would turn into a long-term career.


  9. "Team Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lindon, UT
    Current Employee - Customer Service Representative in Lindon, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivint Smart Home full-time (Less than a year)

    Pros

    There are many benefits like having a meal tickets and fun people to work with.

    Cons

    It is the same thing every day. It just gets tiring and boring.


  10. "Mid-level management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Vivint Smart Home full-time

    Pros

    Vivint is amazing in the perks it provides and the ways that it strives to care for its employees at a corporate level.

    Cons

    In the IT department there are some serious issues with how management handles things. Although a work-life balance is advertised by the company the IT department rarely makes efforts to sustain that. Additionally there is little in the way of clear job responsibilities or direction given so success is virtually impossible.

    Advice to Management

    Provide each employee with a job contract including an outline of duties. Take a closer look at the new management that you have hired and their practices.


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