Vodafone Customer Service Representative Reviews | Glassdoor

Vodafone Customer Service Representative Reviews

Updated Feb 20, 2020

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3.7
45%
Recommend to a Friend
100%
Approve of CEO
Vodafone CEO Nick Read (no image)
Nick Read
9 Ratings
  1. Helpful (1)

    "Good Experience/Horrible Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Billing Customer Service Representative 
    Recommends
    Neutral Outlook

    I have been working at Vodafone full-time for more than a year

    Pros

    Learning how to function as a cog in a much bigger machine in a modern company. Getting compensated for hard work.

    Cons

    Quick access to information non existent. Knowledge crisis. No one seems to be sure of anything because no one can see what happens on the other end.

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    Vodafone2018-08-08
  2. "Vodafone NZ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Auckland, Auckland

    I worked at Vodafone part-time for less than a year

    Pros

    Culture, shifts, team outings, free phone and lots of data

    Cons

    High call volumes, no car park

    Continue reading
    Vodafone2020-02-20
  3. "Nice job :)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Agartala
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vodafone part-time for less than a year

    Pros

    Nice job, totally recommend anyone :)

    Cons

    Bad salary, the salary is too less for a middle class dude :(

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    Vodafone2020-02-18
  4. "Billing Advisor in UK account"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Representative in Cairo
    Recommends

    I worked at Vodafone full-time for less than a year

    Pros

    Learnt alot from dealing with British customers.

    Cons

    Tight break intervals and unending queue of call.

    Vodafone2020-02-21
  5. "Overime"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vodafone full-time for less than a year

    Pros

    Good Salary for effort and good place to work

    Cons

    Managers push employees to stay on overtime

    Vodafone2020-01-19
  6. "Front line technical support"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Cairo

    I worked at Vodafone full-time for more than a year

    Pros

    Competitive environment and friendly management

    Cons

    Co-worker, get job undone, mainly focus on their KPI's. lack of understanding customers inquiries because of rushing the clients to hang up the call.

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    Vodafone2019-12-14
  7. "Good Careers starting points"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Auckland, Auckland

    I worked at Vodafone full-time for more than a year

    Pros

    Work-life balance Open management delighted working office Vary tools to help you to achieve goals

    Cons

    Response time was too long No Salary review in first year

    Vodafone2019-11-27
  8. "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cairo
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Vodafone full-time for more than a year

    Pros

    The invironment is amazing, team work and taking care of the team numbers and they always got your back with any personal problems

    Cons

    The full-time rotational shifts will not allow you to live a normal life, specially when you're married

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    Vodafone2019-11-18
  9. "Very good overall experience and benefits, bad internal management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Web Chat Customer Service Representative 
    Recommends

    I worked at Vodafone full-time

    Pros

    Good salaries, good benefits, comfortable physical environment and an overall friendly atmosphere and management.

    Cons

    Not very good internal management, bad internal affair handling, weak supervision in inside offices.

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    Vodafone2019-12-03
  10. "Very good but extremely bad mangers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Alexandria
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vodafone full-time for less than a year

    Pros

    Money, experience and communicating with people

    Cons

    Trying to enjoy the work with bad management

    Continue reading
    Vodafone2019-11-13

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