Vodafone Hutchison Australia Reviews | Glassdoor

Vodafone Hutchison Australia Reviews

Updated November 12, 2017
105 reviews

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3.2
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21 Ratings

105 Employee Reviews

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Pros
Cons
  • Problems with product, lack of bundling options, lack of understanding from UK head office of perceived product issues (in 7 reviews)

  • Relaxing environment and good work life balance (in 4 reviews)

More Pros and Cons

  1. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Vodafone Hutchison Australia full-time

    Pros

    good work environment, good people, commissions are uncapped can earn 100k

    Cons

    No recognition from top tier for the hard work you put.

    Advice to Management

    recognise staff alot of the hard work they are putting in


  2. "Great place to learn and develop. Lots of training and good work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Vodafone Hutchison Australia full-time

    Pros

    Prior to budget cuts: lots of training, therefore improving and developing your existing skill set, ability to provide feedback from bottom up and real results seen, company looking to progress and open to feedback. Head office team are hardworking and dedicated.

    Cons

    Progression at store level largely dependent on who you know. Lots of relationships between different levels of management resulting in progression based on who you're dating or who your best friend is in the company. Double standard behavior from management and upper management. Doubt Head Office aware of this situation. Much hard work goes unappreciated and constant calls for help ignored from management.Either oblivious, not suited for management, too young and inexperienced to make good decisions or easier to ignore situation. High performers go unnoticed and when they finally leave, it comes as a shock to upper management.

    Advice to Management

    Don't turn a blind eye to what's going on in your company. Your good people are getting fed up and walking out the door and becoming assets at other companies. In the meantime, management masks their leaving with mild excuses and justification when the real issue is there's a line to be drawn for how far one will push themselves without reward and appreciation until they finally decide enough is enough and leave.
    Much time and money is spent on keeping customers happy (and rightly so) due to network issues that so much more is expected from your store staff who take the heat but then, they receive no thanks and no monetary or non-monetary rewards. Your customers get better treated than your staff that deal with your angry customers.
    There is a lot of good to this company too but unfortunately, the bad outweighs the good as it results in greater damage.
    Truly hope the company will be in a upward climb resulting from positive changes.

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cairo (Egypt)
    Former Employee - Customer Service Representative in Cairo (Egypt)
    Recommends
    Neutral Outlook

    I worked at Vodafone Hutchison Australia full-time (More than a year)

    Pros

    Good experience and environment for future development

    Cons

    Nothing much to be said atm

    Advice to Management

    Keep up the great work.


  4. "Head of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Operations in North Sydney (Australia)
    Former Employee - Head of Operations in North Sydney (Australia)
    Recommends
    Positive Outlook

    I worked at Vodafone Hutchison Australia full-time (More than 5 years)

    Pros

    Great Place and great culture once the turnaround started. Died a little bit when CEOs changed and the new CEO didn't have the gravitas or vision as Morrow

    Cons

    New CEO slowed things down
    Some senior executives are useless and CEO knows it

    Advice to Management

    Get rid of the dead wood executives or you will end up with no good staff


  5. "Roll the dice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full Time Sales Assistant
    Former Employee - Full Time Sales Assistant
    Doesn't Recommend
    Negative Outlook

    I worked at Vodafone Hutchison Australia full-time (More than a year)

    Pros

    - Remuneration is relatively competitive under the assumption that you hit your KPIs/Targets.

    - Hiring profile for store associates creates a positive and friendly working environment

    - Opportunity for progression is available if you're willing to stay in the company as a sales associate for 3+ years

    - Product/Service offering is comparatively smaller compared to other telcos, less knowledge is required.

    Cons

    - Extremely KPI driven organisation, expectation is to meet and exceed targets from day one, very little sales training is provided.

    - Managers can be extremely hit or miss, middle management at the Territory level is atrocious; very top heavy organisation

    - Consistent churn, don't expect to work with the same coworkers for very long

    - Support provided can be variable, highly dependent on your manager.

    - Communication channels are very limited, higher-ups are very slow to respond to questions or concerns.

    - Pay rate is worse than other telcos

    - Significant expectation to up-sell customers for additional services they may/may-not need. You are trained to look for opportunities to up-sell instead of provide opportunities to remedy problems. If a customer has data usage issues, you're expected to sell the customer an additional service and hide opportunities for cheaper alternatives.

    - Staff are not trained at all on handling phone / technical problems, expected to learn on the job without any guidelines or assistance.

    - Considerable nepotism exhibited throughout the company, long-standing friends and associates of managers are provided considerable benefits and leeway, promotions are provided based on relationships over performance, and under-performance is ignored if you are held favorably.

    - Illegal and predatory business practices are shunned by management, however it is expected at an un-spoken level.


  6. "Awesome culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Sydney (Australia)
    Current Employee - Assistant Store Manager in Sydney (Australia)
    Recommends
    Positive Outlook

    I have been working at Vodafone Hutchison Australia full-time (Less than a year)

    Pros

    Good salary
    Progression
    Training
    Huge company but everyone is close and connected
    Supportive of your goals

    Cons

    KPIs sometimes hard to meet
    Large amounts of details to learn
    Management changes a lot
    Dealing with highly abusive customers a some point

    Advice to Management

    Progress your staff who want to grow in the business or you'll lose them


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vodafone Hutchison Australia full-time

    Pros

    Good salary, Good working environment

    Cons

    Kind of pressure to reach your KPI

    Advice to Management

    They are good

  8. "Excellent company culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Sydney (Australia)
    Current Employee - Anonymous Employee in North Sydney (Australia)
    Recommends
    Positive Outlook

    I have been working at Vodafone Hutchison Australia full-time (More than 5 years)

    Pros

    Company culture of driven and engaged staff. Great opportunities for progression and culture of support and growth for staff who show promise.

    Cons

    Culture of habitual overtime in store environments.


  9. Helpful (1)

    "Lack of strategy"

    StarStarStarStarStar
    Former Employee - Senior Product Manager in Sydney (Australia)
    Former Employee - Senior Product Manager in Sydney (Australia)

    I worked at Vodafone Hutchison Australia full-time (More than 3 years)

    Pros

    High availability of talent and expertise

    Cons

    Leadership lacks trust and confidence

    Advice to Management

    Stay firm on plans


  10. "Great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Sydney (Australia)
    Former Employee - Anonymous Employee in North Sydney (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vodafone Hutchison Australia full-time (More than 8 years)

    Pros

    It's fun, dynamic, challenging and happy at the same time!
    Amazing people to work with.

    Cons

    Nothing significant, be ready to be available when the need be.


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