VoiceLog Reviews | Glassdoor

VoiceLog Reviews

Updated Jan 20, 2020

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2.3
40%
Recommend to a Friend
23%
Approve of CEO
VoiceLog President Jim Veilleux (no image)
Jim Veilleux
13 Ratings
  1. "Its a Gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Independent Contractor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VoiceLog

    Pros

    You are able to make your own hours. Doesn't take much to complete the job. Not alot of systems to learn. Good communication

    Cons

    The pay and the lack of hours.

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    VoiceLog2020-01-20
  2. "NA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Operator in Houston, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at VoiceLog for more than a year

    Pros

    Flexible hours and work from home

    Cons

    No opportunities for better income

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    VoiceLog2019-07-15
  3. "Keep your eyes wide open"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Rep 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at VoiceLog for less than a year

    Pros

    Easy work with time in between to complete other tasks.

    Cons

    You probably have a pretty high chance of getting a contract with voice log if your resume is grammatically correct, and you have a pulse. However, I only recommend taking a contract from them as a stepping stone to a better contract with a better company. If you are looking into becoming a work at home employee (vs contractor), don’t even bother. First of all, its 2 days of training that costs the company nothing. which is fine. You're an independent contractor, that’s common and nothing to complain about. You will need a landline phone. Be aware you have to work at least 5 hours to cover the cost of the phone bill. The job pays 8.50. That’s fine too, it is a mind-numbingly easy job, and they can find anyone to do it. No trouble, several minutes between calls to complete other tasks (I folded laundry, worked on my writing and more). The first couple of weeks, you are able to schedule a really decent amount of hours. (I think all but 1 or two of the ratings above 1 star are people who have been there less than a month) That’s when this job stops being even slightly beneficial to your life in any way. The problem with Voice log is they can find absolutely anyone who is literate to do this job. It costs nothing to train and everyone trying to break into working from home is sending out resumes to so many places, it's nice to get a response. They're hiring pool is virtually unlimited. They have different scheduling blocks depending on tenure, and the more tenured agents get access to more hours. After being there for three months, there were times when I only found one to two hours to work. For the whole week. The maximum would probably be about 8. It's completely impractical to work for them. They probably have a turnover of two to three months and then they just train more agents for free. You're never going to get anywhere, This is almost a complete waste of your time. However, if you understand all of these things, go ahead and take a job with them. Use them the way they use everyone else and learn what you can about working from home. The equipment that you need, if you enjoy it.. Get your feet wet. You will have plenty of time to plan and find another job while you work for this one, trust me. You now have work at home experience. I love the job I have now. When you have found anything besides this company, just stop scheduling your 5 hours a week. If you’ve sent out a lot of resumes, keep in mind that some companies can take 8 weeks or more to reply. When they do, stop working here. I wouldn't bother with an email, it might be demoralizing for some people. They will probably be cold, and it's because they don't have to care, that is part of their business model. It's nothing personal. They know that they're a joke, you need to know it too.

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    VoiceLog2019-03-20
  4. "Stay far away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at VoiceLog

    Pros

    None. Most unprofessional place I have ever worked

    Cons

    No hours Will term contract at the drop of a hat Unprofessional It seems training and hr are the same department Few if any American employees.

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    VoiceLog2018-12-06
  5. Helpful (1)

    "Verifier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor 
    Doesn't Recommend
    Negative Outlook

    I have been working at VoiceLog

    Pros

    Work from comfort of Home office.

    Cons

    Many Cold calls & extremely long verifications that annoy & anger the customer so you get a lot of people asking "Oh my god" really? When is this going to be done? There is a few clients in particular that make the customer literally sit & write down a Bunch of different Addresses, Phone #s, website addresses, etc...Angering the customer to the point of just wanting to hang up on you. Honestly, due to all the writing of company address, phone #s, & websites they are stopping some of their sales from getting verified & therefore actually losing money from lost sales because of it. This day in age a customer should not have to hand write all this info...they would save a lot of time & serious hassle to the customer & verifying agent if they would offer at end of verification whether customer wants to Hand Write 15 minutes of stuff or would rather opt to have it sent to them by Text, Email, or Regular Mail the Company Names, Adresses, Phone #s, & Websites. Its insane the amount of info you have to make customer hand write...causing both frustration & anger to the customer & the agent. Completley ridicoulous. They Email/Mail Terms/Conditions/Disclosure statement so why not include all the contact info with it??? The management is also literally on you at all times. They micro manage each person. If you need to go to bathroom you must ask manager on duty to go or get marked down for going on unauthorized break. If you are 3 minutes late logging on for shift, your marked down. Its insanity. If you dont stick to "Script" when customer asks something because the wording on script doesnt make sense to answer customer question with...too bad you will receive an email telling you to "Please Advise" why you didnt follow words off script to a customer question. There is a QA listening to EVERY single call taken each day either listening in on live calls or they will go back listen to recorded calls. Also particular client has sales agents who call in give info of customer they interacted with briefly & who did not agree to the sale...They call spend 10 minutes gathering all the customer info to then call customer & be told No, I didnt agree to change my provider. The sales agent knew that but was just hoping they would confirm to sale..wasted agent time needlessly.

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    VoiceLog2018-09-08
  6. Helpful (4)

    "Easy Phone Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operator 
    Recommends
    Positive Outlook

    I worked at VoiceLog part-time for more than a year

    Pros

    This is a great work from home opportunity. You get about 10 calls an hour with minutes in-between where you are reading from a script for various clients. The customer has to give simple responses that you mark down as the script progresses. It is incredibly easy and great for people who want a customer service phone job were you don't really have to "deal" with anyone. You get plenty of rest for your voice as well since the calls are not back to back. The supervisor Jose is very kind and provides good training. He was great to work with. work from home, simple job, no thinking, bi weekly pay, flexible hours

    Cons

    You select hours once a week and it is first come first serve. Many times I would go to get hours when the schedule opened up and hardly got any as people unfairly went in ahead of time and got them first, which was against the policy. limited hours, minimum wage, verbatim script reading, getting QA emails in the middle of the night

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    VoiceLog2018-06-19
  7. "Third Party Verification"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Contractor - Anonymous Contractor 
    Recommends

    I have been working at VoiceLog for less than a year

    Pros

    Training is sufficient. Although unpaid, if you are serious about the job it isn't a problem. Right now there are a lot of extra hours and a good choice of hours ranging from morning to no later than 8pm CST. Many outlets for communication and immediate response to questions or concerns. No issues or concerns with paycheck or worked hours. During the firs month they chose your schedule, afterwards you chose your schedule and you can pick extra hours if they are available. Right now there has been a lot of available hours.

    Cons

    None that I can think of right now.

    VoiceLog2018-06-10
  8. Helpful (4)

    "Verifying customers want to switch.. no paid training at ALL!"

    StarStarStarStarStar
     

    I worked at VoiceLog

    Pros

    Flexibility but no really they want you to work when they want you to work and if you don’t they send out rude emails to let you know that they could careless about you - you can sense it in the email, they don’t have any communication skills. NONE. You will separate employment after you don’t receive your first check for months.

    Cons

    Too many to count. Training to start is two days not paid, plus you will be working for free which should never happen when you work for a decent company... they are about lose their contracts, they are unorganized!! Horrible Wah job!!! Of all the ones I have worked!

    VoiceLog2018-05-16
  9. Helpful (3)

    "Great company and staff, payrate just too low to make a decent living."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at VoiceLog part-time

    Pros

    Set your own hours, easy job, no sales, pretty easy going overall.

    Cons

    Payrate is for teens not adults

    VoiceLog2018-01-29
  10. Helpful (3)

    "Do Not Waste Your Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Contractor in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at VoiceLog for more than a year

    Pros

    the one and only pro to working for this place is you can do it from home

    Cons

    Far to many to list here, an extremely poor work situation, even as these work from home telephone jobs go, pay is 8.50 an hour, you will NEVER get a raise, you can schedule yourself if you can get to it quick enough to get any hours before they are gone. They tell you to wait until you get an email at a certain time to schedule, but it comes out anywhere from 10 minutes early to an hour or more late, and if the person who does it is not there, it does not come at all, it does not matter, because no matter what hours you schedule, you will not be allowed to work them all anyhow, you will either be taking calls one after another after another, or they will tell you its slow and log off for the rest of your shift or even the day. They will tell you how easy it is, but that is a lie too. The farther you get into it the more difficult it becomes, you will be reading 15 min+ scripts to often times very unsavory people, it was AWFUL!!

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    VoiceLog2018-01-14
Found 28 reviews