Volunteers of America Reviews | Glassdoor

Volunteers of America Reviews

Updated September 24, 2017
445 reviews

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2.9
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Volunteers of America President & CEO Michael King
Michael King
121 Ratings

445 Employee Reviews

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Pros
  • Your really feel like you are making a difference by guiding the clients there (in 14 reviews)

  • They are in business to help people (in 20 reviews)

Cons
More Pros and Cons

  1. "Disorganized training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QDDP in Huntsville, AL
    Former Employee - QDDP in Huntsville, AL
    Doesn't Recommend
    Negative Outlook

    I worked at Volunteers of America (More than a year)

    Pros

    Monthly meetings were fun and the food was great!

    Cons

    Training was terrible! Turnover is really high, employees complained often!

    Advice to Management

    Improve training and increase DSPs pay.


  2. "Overall, great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Coordinator in Chicago, IL
    Former Employee - Service Coordinator in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Volunteers of America (More than a year)

    Pros

    Rewarding work.
    Intelligent colleagues.

    Cons

    Pay is awful. Even for a non-profit, it's bad.

    Advice to Management

    Give more power to those doing the actual "boots on ground" work.

  3. "Facilitator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facil in Colville, WA
    Current Employee - Facil in Colville, WA
    Recommends

    I have been working at Volunteers of America part-time (More than a year)

    Pros

    I want to work with people

    Cons

    Poor communication with management

    Advice to Management

    Treat your employees like they are worth your time


  4. "Housing Specialist II"

    StarStarStarStarStar
    Current Employee - Housing Specialist II
    Current Employee - Housing Specialist II

    I have been working at Volunteers of America full-time

    Pros

    Takes care of its employees - thank you.

    Cons

    It helps to have clear directives at times.


  5. "Work experience at VOA Oregon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Volunteers of America (More than 3 years)

    Pros

    Volunteers of America Oregon has a mission to serve the undeserved. Work that is offered can be quite rewarding. VOA Oregon oversees a wide range of programs and services meant to help a surprising number of clients with differing circumstances. Residential facilities help clients transition from correctional facilities with treatment for alcohol and drug dependencies, mental health, and at times, address underlying trauma. Other programs work with domestic violence survivors or with State and County programs such as drug courts. Colleagues are professional, helpful, and usually friendly. Benefits include health care (Providence), 403B (after 18 months), with some paid vacations.

    Cons

    In the past the hiring system has allowed candidates with personal relationships with management personnel to influence who is hired. Work roles can be confusing or unclear in certain situations which allows for innovation and forward thinking progress if it goes well and confusion as well as wasteful use of resources when it doesn't.

    Advice to Management

    Establish clear lines of communication and improve transparency.


  6. "Thought it would be a great place to work"

    StarStarStarStarStar
    Current Employee - Teacher Assistant
    Current Employee - Teacher Assistant
    No opinion of CEO

    I have been working at Volunteers of America full-time (Less than a year)

    Pros

    Sign on bonus, great environment. Great benefits. Really helpful for children and families

    Cons

    Staff gossip. Work hard for not enough pay. Short staff. No help from administration.


  7. "Previous Service Coordinator SSVF"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Coordinator in Chicago, IL
    Former Employee - Service Coordinator in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Volunteers of America full-time (More than a year)

    Pros

    The clients were amazing and the company had good intentions.

    Cons

    -Little pay
    -No recognition for work or knowledge of what case managers actually do
    -Doing well at your position only means more work, I got up to over 30 more clients than my coworkers at one time
    -Favoritism by management, must suck up to director by asking about their family and sharing personal details so your clients needs don't get ignored
    -We had the resources to help clients with basic needs but requests for things like work boots and winter coats took months to get approved so they had to be bought out of pocket by staff.
    -Very high turn over rate

    Advice to Management

    -Be more transparent about expectations and changes within the agency, staff never knew if we were getting fired or a simply policy change
    -Invest in your staff and give praise-but not the forced praise at meetings
    -Get to know the clients, don't judge them by appearance
    -Take care of staff first, once they are doing well so will the clients
    -The "Oreo method" of good feedback with the criticism in the middle is not genuine, be real and to the point. Don't tear staff down, that's why they leave.

  8. "Community care liaison"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Care Liaison in New York, NY
    Current Employee - Community Care Liaison in New York, NY
    Recommends

    I have been working at Volunteers of America full-time (Less than a year)

    Pros

    Great team effort, great communication

    Cons

    Low retention increased turnover rate


  9. "Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Volunteers of America full-time (More than 3 years)

    Pros

    There are none , don't work here ! Every therapist has the same complaints! Protect your license and sanity .

    Cons

    Pay is terrible
    Management is rude and unprofessional
    Job description is not accurate .l

    Advice to Management

    Reduce favoritism
    Provide training to all staff
    Restructure Foster Care program
    Replace leadership
    ETHICS


  10. Helpful (1)

    "Great Intentioned Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Volunteers of America full-time

    Pros

    Volunteers of America MI undertakes many projects that are very beneficial to the needy.

    Cons

    VOA has great intentions and does a loot of good for veterans and under privileged people. However they do not take care of their employees very well. Aside from the minimum in terms of benefits and the like advancement and pay increases are few and far between. Some employees who are there for years never see them. In a world where the cost of living is ever increasing it is not a feasible job option for the long term.

    Advice to Management

    Show the employees you have that they are valued. Show them that in a monetary fashion as a pat on the head doesn't keep the lights on.


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