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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people are great and it is what made you want to come to work every day." (in 46 reviews)
- "Good culture, with an HR department that makes efforts to compensate for the terrible work environment" (in 22 reviews)
- "They offered reasonably good benefits for an hourly employee" (in 16 reviews)
- "They have free food all the time as well as other free snack type items in the office." (in 14 reviews)
- "My coworkers are great and we all care about our mission as well as our clients." (in 10 reviews)
- "speaking with angry customers, low pay" (in 19 reviews)
- "Leadership has no idea what development does." (in 17 reviews)
- "management, HR, and execs could care less about you." (in 14 reviews)
- "Upper management is completely absurd." (in 11 reviews)
- "This place was run by not at all experienced managers." (in 10 reviews)
Ratings by Demographics
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Reviews about "benefit"Return to all Reviews
- 3.0Jun 28, 2022Anonymous EmployeeFormer Employee, more than 1 yearAustin, TX
- great culture perks - great people - typical tech atmosphere - unlimited PTO - decent health benefits - cross train on the basics Good for people who have some experience but need more. Provides a basic and repetitive framework to build off of.
- poor outlook - the previous COO/CEO had poor forecasting and a history of not seeing a product through. - reactionary and mimic-based “innovation” - an older product with many limitations - lack of deep understanding of the commerce ecosystem - low pay - lack of role development unless self initiated and on your own.1
- 5.0Jul 18, 2014Anonymous EmployeeCurrent Employee, less than 1 yearAustin, TX
I, literally, have been waiting for this job my entire life. Here are some of the reasons why I feel this way... Top notch manager and team members. My manager really knows the tech side of the business well. I have had 'non-technical' managers in the past. Not the case here. I feel comfortable collaborating with my Manager and look to him for insight into upper level managements potentially rapid changing business priorities. If he suggests a technology related change, I know a) it will work and b) the suggestion is based on the best interests of our team and an understanding of upper level managements current pain points. True autonomy. I am allowed to set direction, build business cases for tool set selection and have support for implementing cutting edge tools and technologies as long as there is a solid business case. Comprehensive Benefits Package. Medical Insurance for myself and my children effective my first day at work. This is a 'real deal' insurance package too, not some package that costs a fortune and covers nothing. Not just 'lip service'. I cannot remember the last time an employer actually paid the bonus that is typically a part of every compensation plan. Volusion does. Employee focused. Everyone knows this is a 'Culture Company'. Cool stuff happens pretty much every week. Watch out for the free ice cream and energy drinks (extra pounds...). People are encouraged to bring their favorite beer and drink a few on Friday Afternoons (as in, EVERY Friday). Flexible time-off policies. I missed work to have two procedures done on my lower back in my first 90 days. My manager was nothing but supportive. Support for Work/Life Balance. My Manager frequently reminds me that he does not expect me to work 24/7 and supports work/life balance. At my level, there will always be challenges with regard to that balance. I leverage the Volusion 'Work from Home' policy (one day a week) as much as possible. 'Crunch time' I frequently work from home. It allows me to be a part of my son's lives even when I am putting in long hours. A flat organisational model with upper level management that are accessible. I brought my sons to work on National bring your kids to work day. They loved it. My oldest boy wants to be a Developer. I mentioned it to the Director of Development here. He took my son and I to lunch and is making time to evaluate my son for an internship. Hopefully my son will have an opportunity to learn and grow here as well. A Company with a solid financial future. I have read reviews from people who are or have been employees stating Volusion is in trouble. I am not at liberty to say how well the company is doing, but I am responsible for producing the financial reports. I take my job and the accuracy of the data I surface seriously. Based on the current and projected growth of the company, Volusion Stock Options already have substantial value. This is the first time in my life I feel the options I am offered have substance. You do not need a Crystal Ball to see the direction of a privately held company that is profitable, has been for a while, and continues to grow. I truly cannot say enough good things about being a part of Volusion.
I am sure that if I stopped focusing on the positive aspects of working here I could probably find things to complain about. I choose not to.2
- 4.0Apr 17, 2013SalesCurrent Employee, more than 1 yearAustin, TX
I am in my mid-30s and have had several jobs. Volusion is one of the best I've had. It's a great working environment. It seems like there is free food at least once a week. There are a lot of fun activities to participate in. I feel like Volusion does genuinely care about its employees and wants to keep them happy. Benefits are great!
There is always something to complain about, right? But, I cannot think of any deal breakers. It's a good size company and I can speak for my experience thus far, which has been overall positive.
- 1.0Jan 29, 2023Anonymous EmployeeFormer Employee, less than 1 yearAustin, TX
Good benefits and WFH flexibility
Leadership is a total disaster and don't believe in their staff. Product vision is an after thought and constantly changing priorities leaves the company in a state of flux. The staff within technology and operations are routinely overworked and although company claims flexible PTO, the CEO discourages time off of any kind. On top of that, the technology the company's product offerings are built on is ancient, and ops refuses to modernize tech stack. This placed is probably doomed to be extinct within the next few years.5
- 1.0Mar 2, 2017Support ConciergeFormer Employee, less than 1 yearAustin, TX
It's a job They have snacks There is a game room
Really low pay No benefits for your first 5-or-so months No chance to get to know anybody you work with (because you're always on the phone) Company does not find it beneficial to focus on keeping support people, and instead accepts that they will have a high rate of turnover, so they don't do anything to make support 'concierges' happy9Volusion Response7y
All full time Volusion employees are eligible to enroll in benefits starting on day one of employment. Part time employees are ineligible for benefits. The Support Concierge role’s current incarnation is Ecommerce Support Specialist; this role has multiple tracks for career growth based on performance. Additionally, management strives to maintain an engaging environment. The Customer Experience team has a dedicated Engagement Coordinator who focuses on creating fun events and activities specifically for Ecommerce Support Specialists.
- 5.0Apr 9, 2013Account ManagerCurrent Employee, more than 1 yearAustin, TX
Team Off Sites Lunches brought in as a Thank you for a job well done Having the ability to speak freely with upper management to fix issues, course correct and incite ideas Fantastic Christmas Parties and Group Picnics Pet Friendly Fridays Benefits and work life balance
Having to earn your vacation time every pay period
- 4.0Nov 9, 2013Anonymous EmployeeCurrent EmployeeAustin, TX
The workplace atmosphere is pretty laid back, which is great for a mid to large company. The HR department does a really good job of making the place seem fun and inviting. The benefits packages are also very good. They also hire a pretty good group of people that really make or break your experience there.
Despite the work hard, play hard mentality, it doesn't balance out very evenly. It's a serious company way more than it is a fun company. That isn't necessarily a bad thing, but beware, you can't coast by. You step out of line and they have no qualms about letting you know and/or go.
- 1.0Oct 7, 2016Anonymous EmployeeFormer EmployeeAustin, TX
I had a great work life balance before they fired my boss along with many others. Then I had a great work life balance because nobody was there to assign projects or care. They had great benefits throughout the years. Bring your dog to work was a great perk, which made at least one day out of the week somewhat ok. At one point the people were great. They have all left, minus a few stragglers. Unlimited Paid Time Off was a nice recent perk, but was only a financial decision, so they didn't have to pay out the week of vacation to all of the people who were quitting. I really believed in the company for a long time, but like Chinese water torture - you can only handle so much before you go insane.
The owner of the company has absolutely run this place into the ground. Instead of fixing the core product, he decided he wanted to offer a free platform which is failing. The direction has been unclear for years. The "Transparency" that they go on about is a lie. They only disclose information when people are finding out the truth and they have no option. AND... firing all of the higher paid employees will not save the company. It only left employees with no direction. Trying to make the job roles "Generalized" is the stupidest thing I have ever heard of. I paid a lot of money to get a degree in a specific field. When everyone starts coming to work everyday wondering if their badge will get them in the door and their computer is locked out, then you know it is time to GTFO. I give it a year before the doors are closed.19
- 1.0Oct 24, 2015Anonymous EmployeeCurrent Employee, more than 1 yearAustin, TX
The work environment is relaxed and management doesn't push unrealistic deadlines. The benefits are competitive with other companies in Austin.
The company has already lost to the competition. Everyone seems to just be showing up and going through the motions until they head home at 5pm (or 4pm in many cases).9