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The latest conversations about Tech
a day ago
So I recently got an offer at Tiktok but I’m not actually interested in joining due to their poor WLB. TC is currently 30% higher than what I make. Can I share this with my manager and ask for a counter offer? Counter offer seems pretty common at our company, but they don’t necessarily match the bump exactly, which is fine. Is there a chance that he is taken aback that I’ve been interviewing during work time and kicks me out? Don’t want to take the risk of actually accepting Tiktok…
12 hours ago
Director of Marketing
So I wanted to share this... Was contacted by the General Manager for a very senior (new) role at another start-up and this was the experience..... week 1 - 30 minute call. week 2 - 45 minute call. week 3 - 1 hour prepared presentation of my marcom achievements. week 5 - 1.5 hour prepared MOCK 2024 marketing plan... quite extensive week 7 - 45 minute team meet week 7 - SORRY BUT EVEN THOUGH YOU CHECK ALL THE BOXES, WE ARE GOING ANOTHER ROUTE Is this the norm? beyond painful
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people are great and it is what made you want to come to work every day." (in 46 reviews)
- "Good culture, with an HR department that makes efforts to compensate for the terrible work environment" (in 22 reviews)
- "They offered reasonably good benefits for an hourly employee" (in 16 reviews)
- "They have free food all the time as well as other free snack type items in the office." (in 14 reviews)
- "My coworkers are great and we all care about our mission as well as our clients." (in 10 reviews)
- "speaking with angry customers, low pay" (in 19 reviews)
- "Leadership has no idea what development does." (in 17 reviews)
- "management, HR, and execs could care less about you." (in 14 reviews)
- "Upper management is completely absurd." (in 11 reviews)
- "This place was run by not at all experienced managers." (in 10 reviews)
Ratings by Demographics
This rating reflects the overall rating of Volusion and is not affected by filters.
Reviews about "culture"Return to all Reviews
- 3.0Apr 27, 2015Anonymous EmployeeFormer Employee
Great group of people. People have said if before but it's true - Volusion does an amazing job at hiring the right people and it amounts to a pretty amazing culture. Pretty decent work and life balance and as long as you are getting your work done, it's fairly easy going.
- No transparency. No one in the company knows what is going on. That trickles down to each and every team member and after awhile it feels like you have no idea what your actual goal is. The company's objective is often unclear and they launched a product far too early for strategic use or profit. - Below average pay - Most of the "Startup" perks are often things you have to end of paying for - Too much input from top executives who should stay out of the way. You have an amazing team of people, let them do their jobs. - The company is split up into two buildings and more often than not their is some definite favoritism going on. - Their doesn't seem to be much strategy but rather a ton of arbitrary deadlines set down from top executives to "push the limits". These deadlines again, make for rushed product releases and aggravated employees who want to see the product grow rather than fail.6
- 5.0Apr 9, 2013Anonymous EmployeeCurrent Employee, more than 1 yearAustin, TX
Volusion knows the value of its development team and works hard not only to keep them happy, but leave them alone where it counts to do so. Developers are allowed to choose or make their own tools, design their own processes, and make their own schedules. Though software quality takes a back seat to business needs like any company, you do get plenty of chances to do something cool.
The corporate culture is somewhat conservative in terms of innovation and envelope-pushing, and conversely, the office environment is a little too much on the rambunctious side. Upper management is too involved in day-to-day product direction decisions, especially visual ones, and that slows down the pace of green-field development so it seems glacial sometimes.1
- 1.0Jan 14, 2020Anonymous EmployeeFormer Employee
• Unlimited PTO (For non-customer support or sales roles) - use it while you can • Very flexible/WFH (For non-customer support or sales roles) • Good snacks, Cold Brew on Tap, Free Energy Drinks, Good and somewhat frequent catering • The recruiting team and interview process are excellent at selling the hollow vision and culture of the company.
Red Flags: • Extremely-high turnover rate - This is particularly true for some positions. Positions that have left (on their own) in the past year include: 6 VPs/Directors, half the product team, some of the marketing team, half of sales management, half of finance, the entirety of Business Development, a fair amount of sales reps, several engineers, several project managers, and more. I can’t name specific titles (according to Glassdoor guidelines,) but know that these were many positions (about 30-40 people out of <200) across the entire company. Some people didn’t even make it a year! • Layoffs - Volusion lays people off EVERY YEAR, without fail. The new CEO believes in 'freeing up' 10% of staff budgets every year, to make room for new hires. Sounds to me like he's got a budgeting problem. They just laid off the remainder of the product team, as well as several marketing, IT, sales, and client services. Last year they laid off about 30% of marketing, 30% of client services, 20% of engineering, and several each of Sales/Support reps. This leads to…. • Capacity/Workload Imbalances - Oftentimes, when someone leaves, is fired/laid off, etc. instead of backfilling the position, the responsibilities of that role get absorbed by teammates. One of the main reasons Volusion doesn’t backfill is because they can’t: when someone more senior/experienced leaves who has many responsibilities, Volusion can’t afford a new hire with the same qualifications. Not only does this cause capacity issues, but other employees are now overworking, while still earning the same pay. Eventually the overworked and now overqualified and underpaid employee will easily get the same job somewhere else for more appropriate pay and title. The real capacity issues, though, come from Volusion’s engineering department. These engineers are fantastic, so it’s a real shame they don’t have the support they need. The full time team headcount floats around <10% of the company, which for a company of ~200 (it’s hard to keep track of with all the layoffs), is not a lot. So, while the executive team creates loftier goals every year, and competitors continue to lap Volusion 100x over in terms of features/functionality/partnerships/integrations, Volusion relies on this very talented yet small group of engineers to keep the engine sputtering. Volusion does buy them donuts sometimes, so that makes up for it, right? Volusion boasts the term “work smarter not harder,” but in most cases at Volusion, small input does not equal expected large output (it’s a hard operations problem, I know.) Because of this... • Volusion hasn't released a full feature in over a year - Now, it depends how you define a “full feature,” but here, I’ll define it as “stable 90% of the time, available for all qualifying customers, can be used now on the platform/app catalog, and hasn’t been replaced by a new, similar feature with less functionality.” If you go by that definition…then yeah, nothing new has been released. Some MVP apps/features were released temporarily, only to have been taken off the platform because of stability issues, bugs, poor relationships with contract developers/vendors, or “it just plain ole don’t work.” Last year, Volusion increased prices on most of their licenses, sometimes doubling or more the monthly fee customers pay (so they can inflate their “growth” numbers.) To offset this, they promised customers a specific new feature, but unfortunately, do to capacity, shifting goals, and all-around general shadiness, that promise was not kept. • Poor Quality, Expensive, non-functioning Contractor Work - Volusion tends to outsource important features, apps, etc. to get them done quickly, and are shocked when they don’t turn out so well. In the past year, 3-4 different large apps/features/relationships have been shut down for various reasons including inability of Volusion to communicate, provide complete requirements, or meet contractual agreements (including paying the contractors). This leads to the issue above and... • Nepotism - Speaking of poor quality, expensive, or non-functioning contractor work, the employee handbook states “Volusion will not hire any close relative to any legal, finance, or HR position,” so it’s quite surprising that they still do. It also states that “relatives of anyone in a management position will not be hired into any position, even if reporting to another manager.” Contradiction is a common theme at Volusion when it comes to policies and the culture code. It seems the only way to get a contract gig (or a newly made C-Suite position) is to personally know the founder or CEO. • Founder Over-involvement - Speaking of, the founder emulates Elon Musk, but fails to execute. He says things like “Tesla sells cars without actually having cars” only, bro, Volusion isn’t selling Teslas. He started the company over 20 years ago, and has consistently gotten in the way. He was CEO, then he wasn’t, then he was again, and now he’s not again. He doesn’t even have a job title anymore except “Founder,” which means he gets to poke his nose into anything you’re doing at any given time, blow it up, and leave you to pick up the pieces so he can move onto the next project or person to bully. He mansplains a lot, and likes to put words in your mouth. You leave conversations by agreeing with him, except you don’t really know what you just agreed to. He likes to send Wikipedia articles or links to dictionary websites to explain phrases that are quite common. He went to a few management training classes, and he says some of the things you’re “supposed to say” as a manager, but his actions speak louder than words. And the fact that he has been removed from people management positions several times should scream. He is a walking contradiction of the company culture code that he wrote - specifically because he picks and chooses phrases to use against you, or your decisions. Ultimately, the final decision-making power comes down to him and the CEO, and if you have the “wrong answers” you will have to change them quickly, or prepare for the next round of layoffs.You have to wonder why so many people, especially upper management, have left recently. It’s hard to work for people who don’t respect your experience or role that THEY hired you for. • Lack of/unrealistic/shifting strategy & vision, impossible to execute - It’s hard to go into much detail here, since the overall vision/strategy/goals/”Mountains”(as they are now being called, which is just another word for...goals…) change every 3-6 months. This means that what Volusion builds, how they market, and how they sell changes at the same rate. Even if you meet your goals, you might not be safe from the layoffs. • Micromanagement and manipulation from Executives - you can basically copy and paste what was said about the Founder here, but also apply it to the CEO and some of the executive team, or whatever is left of it. • 3-4 Customers run the company - from a feature development perspective. So much money/work/effort is put into keeping these customers (most of which pay very little or nothing at all) on the Volusion platform(s). Most of the work spent making these customers happy is not scalable or repeatable (cc: Capacity & haven’t put out new features), so while Volusion saves the crown jewels, they spend even more money/effort begging or tricking other customers from leaving. If it were easier to switch platforms, most of the customers would have left by now. And since Volusion can’t seem to put parity features out fast enough, it’s only a matter of time.18
- 3.0Jul 12, 2016Desktop Support TechnicianCurrent Employee, less than 1 yearAustin, TX
The people you meet and the culture of the office are the major upsides to this position. There is a ton of technology to get your hands into.
Very high workload prevents learning of new systems and technology. Management is disconnected and doesn't provide clear direction, but will continually impose very tight deadlines on brand new projects and expect quality work.6
- 5.0Aug 14, 2013Software DeveloperCurrent Employee, less than 1 yearAustin, TX
Volusion has a really good atmosphere for developers. They have very talented people with a lot of experience. The best part of working as a developer at Volusion is their culture of iteration and problem solving. They work hard and play hard. If you like a atmosphere that pushes the envelope with technology while shooting Nerf guns, riding scooters and while being provided catered food, then you will love working at Volusion.
Be prepared to work in a open floor environment. This is not a con for most people because it helps collaboration.
- 2.0Jul 22, 2016Anonymous EmployeeFormer Employee, more than 3 yearsAustin, TX
Fun culture that tries to keep employees happy with food and drinks to mask the actually challenges
Poor pay Mismanaged organization Uninspiring leadership Disconnect between platforms and mission statement8Volusion Response8y
Thank you for your feedback. Our goal is to create a positive, innovative and collaborative environment for our employees. For the past few months, we have switched focus to improvement of our platform in order to sustain and improve our presence in the ecommerce industry and provide a better service to our merchants. We also continually strive to hire individuals who will contribute to our company culture and possess the skills necessary to unite, lead and inspire their teams. “Ecommerce for all” continues to be a guiding statement for us as we improve and strengthen our organization.
- 3.0Jun 5, 2019ManagerFormer Employee, more than 8 yearsAustin, TX
opportunities are there, if you chase it, to learn and grow.
not so transparent when 'transparency' is one of the core values. Culture and value may appear high since people will drink the Koolaid and change for that moment. Work-life balance is essential, but it all depends on your department and position.2
- 2.0Aug 14, 2014IT Support SpecialistFormer Employee, less than 1 yearAustin, TX
Company culture and friendly HR staff
Being treated as a high school student and not given free reign to be an adult and manage my own time.2
- 1.0Jan 27, 2023Anonymous EmployeeCurrent Employee, more than 3 yearsAustin, TX
- Immediate coworkers were hard-working and genuinely great to work with - Unlimited PTO (if you can take it without getting punished) - Remote - Is an OK product although just another e-commerce solution - Culture is alright but it's very political and two-faced
- Management consistently lies to its workforce about the state and vision for the company - Never ending yearly layoffs - No leadership/management mentorship, you are on your own here and will likely not grow without outside work - Very low compared to market rate3Volusion Response10mo
Thank you for your review. Our entire Culture at Volusion is built on our Core Values: -Transparency -Effective -Adaptable -Collaborative -Humble -Founder We strive to incorporate these Core Values into every aspect of our business, including our vision which is to be the distinctive partner of choice for select digital commerce segments. We consistently remind our employees of this vision during our quarterly company wide meetings (SMBeats). Additionally, for growth opportunities we have both a Continuous Learning Program and a Mentorship Program that our employees are highly encouraged to take advantage of. We empower all of our employees to further their careers at Volusion and encourage them to connect with their managers to determine a growth plan that works best for their specific career aspirations.
- 5.0Aug 24, 2016SEO WritingFormer Intern, less than 1 yearAustin, TX
- Great learning opportunity for SEO/Social Media/Analytics - Very nice people - As an intern, you work on the same stuff as the people above you (no busy work or getting coffee) - Speaking of coffee, free coffee, fruit, ice cream and sodas in the office - casual dress code - comfortable couches to work on - generally chill work environment - interns get their own cubicle - awesome company culture and perks I could go on and on here.
You kind of hit the ground running. I would have liked to have more training in the beginning, but I will say I learned a lot from being just dropped into doing assignments after very little training.