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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people are great and it is what made you want to come to work every day." (in 46 reviews)
- "Good culture, with an HR department that makes efforts to compensate for the terrible work environment" (in 22 reviews)
- "They offered reasonably good benefits for an hourly employee" (in 16 reviews)
- "They have free food all the time as well as other free snack type items in the office." (in 14 reviews)
- "My coworkers are great and we all care about our mission as well as our clients." (in 10 reviews)
- "speaking with angry customers, low pay" (in 19 reviews)
- "Leadership has no idea what development does." (in 17 reviews)
- "management, HR, and execs could care less about you." (in 14 reviews)
- "Upper management is completely absurd." (in 11 reviews)
- "This place was run by not at all experienced managers." (in 10 reviews)
Ratings by Demographics
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Reviews about "food"Return to all Reviews
- 1.0Sep 19, 2015Ecommerce SalesFormer Employee, more than 1 yearAustin, TX
The normal stuff...free food, games and activities, decent HR department to try to keep morale up. Central office location is ok.
On the sales side, it's just a sweat shop style sales team. You'll have goals that are way too high because the wrong people are in charge of setting goals and have no idea what's going on. Your pay is really bad, and your only way to get a decent commission check is to work way to much (or be a little sketchy, which people are). You don't get any actual sales training, which actually doesn't matter much...this is really just an order taking team. There's a ton of other issues, everything constantly changes in how they want you to work, the software is really outdated and the company has spent all of their time and money into the Mozu platform...leaving the Volusion sofware way behind the competitors. You're also going to have to get really lucky because 75% of your leads are unqualified. Meanwhile you get hounded if any part of your call numbers are low. Calling the same person every day for 2 weeks just really gets old, for you and the person you're bothering....and if you don't badger them, they'll take the lead away from you. The Support team is terrible and will only help you lose sales or cause cancellations that will count against your numbers. When I started, a rep that soon left told me that working for Volusion made him a very negative person, and when I left...I definitely agree. It's a very frustrating place to work and you get very little out of it. No opportunity to work from home and very little room to move up. The positions they make you think are promotions are just similar sales roles on different teams. Your opinion matters very little here and you will not get recognized often if at all. Maybe not a bad job for a kid out of college that doesn't care about a career or making a lot of money, but would not recommend it to anyone else.4
- 2.0Jul 21, 2014Anonymous EmployeeFormer Employee, more than 3 years
The people are great and it is what made you want to come to work every day. Other than that not much I can honestly say that is a pro. Every place has free food, relaxed environment, etc....So those are really not Pros.
The overall morale of the company was low, poor compensation (compared to industry standards), little to no advancement opportunity, the company was non-transparent, and management was lacking in many areas.5
- 4.0Apr 17, 2013SalesCurrent Employee, more than 1 yearAustin, TX
I am in my mid-30s and have had several jobs. Volusion is one of the best I've had. It's a great working environment. It seems like there is free food at least once a week. There are a lot of fun activities to participate in. I feel like Volusion does genuinely care about its employees and wants to keep them happy. Benefits are great!
There is always something to complain about, right? But, I cannot think of any deal breakers. It's a good size company and I can speak for my experience thus far, which has been overall positive.
- 1.0Jun 4, 2015Support ConciergeFormer EmployeeAustin, TX
They have free food all the time as well as other free snack type items in the office. They don't really take themselves seriously so it is a care free and fun environment most of the time. Thats about it.....
Well where should I start? I worked for Volusion for three years and only moved up a dollar in pay while yet consistently being a top performer. Like others said here there is no incentives/pay raises (EVER) and the management is a joke. This place tries to have fun and play office games and ride scooters all over the place and emulate what I would imagine what a Google office would look like, yet they are NOWHERE near where Google is. I am absolutely certain that when real companies like Google were in the beginning phases they were getting at it and busting their butts, not running around on scooters and rolling pigs around. I remember a conversation I had with a member of upper level management about the fact that I was continually passed over for raises/promotions when I was consistently one of the top performers, and discussing how that there was really no incentive for me to excel there and if it would be acceptable to just perform at the same level as the others there since they made the same amount as I did and I was clearly not going anywhere. His response was "well when you came to work here you agreed to give your 100% and if your numbers went down we would have to talk to you about your performance." Essentially saying that I would be punished for not covering everyone elses workload while they surfed facebook and barely met the minimum daily requirements for contacts. Oh and in that same conversation I was told one of the reasons I was passed up for promotion was because I was not "social enough" and that I didn't participate in enough of the office activities. Well the issue with that is that at that time they actually had a contest going based on contacts and taking time off of the computers while doing literally the ONLY thing that may get me any kind of extra money out of this place was really not a smart thing to do in my book.10
- 2.0Jul 22, 2016Anonymous EmployeeFormer Employee, more than 3 yearsAustin, TX
Fun culture that tries to keep employees happy with food and drinks to mask the actually challenges
Poor pay Mismanaged organization Uninspiring leadership Disconnect between platforms and mission statement8Volusion Response8y
Thank you for your feedback. Our goal is to create a positive, innovative and collaborative environment for our employees. For the past few months, we have switched focus to improvement of our platform in order to sustain and improve our presence in the ecommerce industry and provide a better service to our merchants. We also continually strive to hire individuals who will contribute to our company culture and possess the skills necessary to unite, lead and inspire their teams. “Ecommerce for all” continues to be a guiding statement for us as we improve and strengthen our organization.
- 5.0May 1, 2013QA EngineerCurrent Employee, more than 3 yearsAustin, TX
Lots of free food and culture events. I actually enjoy coming to work. It is great being able to relax at work when you need to and still be motivated to do your best.
I really can't think of any cons that have to do with the culture or people that work there. However, I do feel that internally hired position can some times pay under the market rate.
- 4.0Jun 17, 2019SEO Team LeadFormer Employee, more than 5 yearsAustin, TX
Autonomy over work and account management Well-defined structure within MKTG services teams Unlimited PTO Respected work/life boundaries Accessible and empathetic dept management Plenty of chances to learn from coworkers Lots of free food and events Ability to work from home 2x a week Dogs and beer on Fridays Modern office with open spaces and game room
SMB clients tend to be tech challenged Structure to dept can mean fewer chances to grow Company focus on new software is slow going Lots of writing can get redundant or dry Clients can be short-sighted and impatient3
- 4.0Jan 26, 2016Payment AdvisorFormer EmployeeAustin, TX
Bright, cheerful co-workers and everyone is willing to help. Lots of free foods. Beer and dog Fridays.
Career advancement opportunities within the organization can somewhat be limited. Competition has become quite fierce and competitors are catching up lately; the organization has been slow to innovate which caused some old clients to leave our platform.
- 5.0Jul 22, 2019Creative DirectorCurrent Employee, more than 5 yearsOrlando, FL
• Smart Leadership - We have really smart, transparent leaders who listen to everyone and do a great job of guiding us to succeed. • Perfect Work Life Balance - We have flexible work from home days, a great company culture and lots of perks that make it easy to strike that work life balance. • Open, Honest and Transparent Culture - Volusion regularly shares wins and challenges with the entire company. We celebrate people regularly and discuss the future honestly. • Everyone Has a Voice - We are empowered to work autonomously and our ideas are listened to. If you work hard, you can make a real impact, no matter what level you are at in the company. • Fun Work Environment - Free snacks and drinks, food truck visits, yoga classes, massages, and awesome people. • THE PEOPLE - The people who work at Volusion, are by far the best part. There are so many smart, hard working, caring and friendly people across the entire company.
I'm hard pressed to name any cons, to be honest. I've been with Volusion for over 7 years and have been privileged to have a fulfilling career full of creativity, challenges and personal as well as professional growth.1
- 4.0Jun 2, 2015Support ConciergeCurrent EmployeeAustin, TX
Good, laid-back environment. Lots of free snack food. Four weeks of vacation time a year! I work as a 'support concierge' so I can only really comment on this position. You really learn a ton working here and they are really good at promoting people from within. I've probably seen about 20 people get promoted from our department just in the short time that I have been here though it does take at least 8 months to over a year usually. They are concerned with metrics like any support department but are much more relaxed about it than most. It is pretty silly sometimes, but they really do go out of their way to at least try and make the job as enjoyable as possible. From just working here 6 months you will learn a ton about HTML/CSS, DNS, databases, APIs, basic advanced computer skills, and all facets of E-commerce in general.
As everyone else said... the pay is not up to the industry standards in general. Location is not the greatest either as it is right in the middle of an industrial district in a pretty boring area of town. The software is a little outdated and rarely gets updated which leaves you to suffer the complaints. Tech support in general is just kind of lame but I can hardly blame them for that...