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a day ago
So I recently got an offer at Tiktok but I’m not actually interested in joining due to their poor WLB. TC is currently 30% higher than what I make. Can I share this with my manager and ask for a counter offer? Counter offer seems pretty common at our company, but they don’t necessarily match the bump exactly, which is fine. Is there a chance that he is taken aback that I’ve been interviewing during work time and kicks me out? Don’t want to take the risk of actually accepting Tiktok…
12 hours ago
Director of Marketing
So I wanted to share this... Was contacted by the General Manager for a very senior (new) role at another start-up and this was the experience..... week 1 - 30 minute call. week 2 - 45 minute call. week 3 - 1 hour prepared presentation of my marcom achievements. week 5 - 1.5 hour prepared MOCK 2024 marketing plan... quite extensive week 7 - 45 minute team meet week 7 - SORRY BUT EVEN THOUGH YOU CHECK ALL THE BOXES, WE ARE GOING ANOTHER ROUTE Is this the norm? beyond painful
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people are great and it is what made you want to come to work every day." (in 46 reviews)
- "Good culture, with an HR department that makes efforts to compensate for the terrible work environment" (in 22 reviews)
- "They offered reasonably good benefits for an hourly employee" (in 16 reviews)
- "They have free food all the time as well as other free snack type items in the office." (in 14 reviews)
- "My coworkers are great and we all care about our mission as well as our clients." (in 10 reviews)
- "speaking with angry customers, low pay" (in 19 reviews)
- "Leadership has no idea what development does." (in 17 reviews)
- "management, HR, and execs could care less about you." (in 14 reviews)
- "Upper management is completely absurd." (in 11 reviews)
- "This place was run by not at all experienced managers." (in 10 reviews)
Ratings by Demographics
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Reviews about "management"Return to all Reviews
- 4.0Sep 5, 2019Sales RepresentativeCurrent Employee, less than 1 yearAustin, TX
team and sales leaders seem to really care about you. Management is always open to hearing your ideas and concerns and trying their best to make changes.
the product is not up to par and is steps behind competition making it really hard to sell sometimes.1
- 1.0Jan 14, 2020Anonymous EmployeeFormer Employee
• Unlimited PTO (For non-customer support or sales roles) - use it while you can • Very flexible/WFH (For non-customer support or sales roles) • Good snacks, Cold Brew on Tap, Free Energy Drinks, Good and somewhat frequent catering • The recruiting team and interview process are excellent at selling the hollow vision and culture of the company.
Red Flags: • Extremely-high turnover rate - This is particularly true for some positions. Positions that have left (on their own) in the past year include: 6 VPs/Directors, half the product team, some of the marketing team, half of sales management, half of finance, the entirety of Business Development, a fair amount of sales reps, several engineers, several project managers, and more. I can’t name specific titles (according to Glassdoor guidelines,) but know that these were many positions (about 30-40 people out of <200) across the entire company. Some people didn’t even make it a year! • Layoffs - Volusion lays people off EVERY YEAR, without fail. The new CEO believes in 'freeing up' 10% of staff budgets every year, to make room for new hires. Sounds to me like he's got a budgeting problem. They just laid off the remainder of the product team, as well as several marketing, IT, sales, and client services. Last year they laid off about 30% of marketing, 30% of client services, 20% of engineering, and several each of Sales/Support reps. This leads to…. • Capacity/Workload Imbalances - Oftentimes, when someone leaves, is fired/laid off, etc. instead of backfilling the position, the responsibilities of that role get absorbed by teammates. One of the main reasons Volusion doesn’t backfill is because they can’t: when someone more senior/experienced leaves who has many responsibilities, Volusion can’t afford a new hire with the same qualifications. Not only does this cause capacity issues, but other employees are now overworking, while still earning the same pay. Eventually the overworked and now overqualified and underpaid employee will easily get the same job somewhere else for more appropriate pay and title. The real capacity issues, though, come from Volusion’s engineering department. These engineers are fantastic, so it’s a real shame they don’t have the support they need. The full time team headcount floats around <10% of the company, which for a company of ~200 (it’s hard to keep track of with all the layoffs), is not a lot. So, while the executive team creates loftier goals every year, and competitors continue to lap Volusion 100x over in terms of features/functionality/partnerships/integrations, Volusion relies on this very talented yet small group of engineers to keep the engine sputtering. Volusion does buy them donuts sometimes, so that makes up for it, right? Volusion boasts the term “work smarter not harder,” but in most cases at Volusion, small input does not equal expected large output (it’s a hard operations problem, I know.) Because of this... • Volusion hasn't released a full feature in over a year - Now, it depends how you define a “full feature,” but here, I’ll define it as “stable 90% of the time, available for all qualifying customers, can be used now on the platform/app catalog, and hasn’t been replaced by a new, similar feature with less functionality.” If you go by that definition…then yeah, nothing new has been released. Some MVP apps/features were released temporarily, only to have been taken off the platform because of stability issues, bugs, poor relationships with contract developers/vendors, or “it just plain ole don’t work.” Last year, Volusion increased prices on most of their licenses, sometimes doubling or more the monthly fee customers pay (so they can inflate their “growth” numbers.) To offset this, they promised customers a specific new feature, but unfortunately, do to capacity, shifting goals, and all-around general shadiness, that promise was not kept. • Poor Quality, Expensive, non-functioning Contractor Work - Volusion tends to outsource important features, apps, etc. to get them done quickly, and are shocked when they don’t turn out so well. In the past year, 3-4 different large apps/features/relationships have been shut down for various reasons including inability of Volusion to communicate, provide complete requirements, or meet contractual agreements (including paying the contractors). This leads to the issue above and... • Nepotism - Speaking of poor quality, expensive, or non-functioning contractor work, the employee handbook states “Volusion will not hire any close relative to any legal, finance, or HR position,” so it’s quite surprising that they still do. It also states that “relatives of anyone in a management position will not be hired into any position, even if reporting to another manager.” Contradiction is a common theme at Volusion when it comes to policies and the culture code. It seems the only way to get a contract gig (or a newly made C-Suite position) is to personally know the founder or CEO. • Founder Over-involvement - Speaking of, the founder emulates Elon Musk, but fails to execute. He says things like “Tesla sells cars without actually having cars” only, bro, Volusion isn’t selling Teslas. He started the company over 20 years ago, and has consistently gotten in the way. He was CEO, then he wasn’t, then he was again, and now he’s not again. He doesn’t even have a job title anymore except “Founder,” which means he gets to poke his nose into anything you’re doing at any given time, blow it up, and leave you to pick up the pieces so he can move onto the next project or person to bully. He mansplains a lot, and likes to put words in your mouth. You leave conversations by agreeing with him, except you don’t really know what you just agreed to. He likes to send Wikipedia articles or links to dictionary websites to explain phrases that are quite common. He went to a few management training classes, and he says some of the things you’re “supposed to say” as a manager, but his actions speak louder than words. And the fact that he has been removed from people management positions several times should scream. He is a walking contradiction of the company culture code that he wrote - specifically because he picks and chooses phrases to use against you, or your decisions. Ultimately, the final decision-making power comes down to him and the CEO, and if you have the “wrong answers” you will have to change them quickly, or prepare for the next round of layoffs.You have to wonder why so many people, especially upper management, have left recently. It’s hard to work for people who don’t respect your experience or role that THEY hired you for. • Lack of/unrealistic/shifting strategy & vision, impossible to execute - It’s hard to go into much detail here, since the overall vision/strategy/goals/”Mountains”(as they are now being called, which is just another word for...goals…) change every 3-6 months. This means that what Volusion builds, how they market, and how they sell changes at the same rate. Even if you meet your goals, you might not be safe from the layoffs. • Micromanagement and manipulation from Executives - you can basically copy and paste what was said about the Founder here, but also apply it to the CEO and some of the executive team, or whatever is left of it. • 3-4 Customers run the company - from a feature development perspective. So much money/work/effort is put into keeping these customers (most of which pay very little or nothing at all) on the Volusion platform(s). Most of the work spent making these customers happy is not scalable or repeatable (cc: Capacity & haven’t put out new features), so while Volusion saves the crown jewels, they spend even more money/effort begging or tricking other customers from leaving. If it were easier to switch platforms, most of the customers would have left by now. And since Volusion can’t seem to put parity features out fast enough, it’s only a matter of time.18
- 2.0Dec 4, 2015Senior Software DeveloperFormer Employee, more than 1 yearAustin, TX
Casual environment, unspoken and unofficial but useful work from home policy, all the hollow benefits everyone seems to like at trendy startups. Just be careful not to actually use the game room, as there are droves of folks waiting to tattle on you for not being at your desk every minute of the day, and plenty of managers ready to use that information against you. Oh wait this was supposed to be "pros". I did get a 1% raise, so that was cool.
Where to begin. At the risk of beating a horse that's already thoroughly stomped by other reviewers... Upper management. I've never seen so much backstabbing, idea theft, sniping, and disrepectful behavior at a company. I once witnessed the director of product management berating a product manager and asking him repeatedly 'are you completely stupid? are you? are you stupid?' Never be naive enough to think your ideas matter. Unless you're in a certain clique, much like high school, the best and most useful ideas are dismissed out of hand. Except when they're stolen and used by a director or VP level to please the CEO. Departments have openly adversarial relationships, especially between 'Product' and IT. Lots of blame and finger pointing, lots of excuse making. When I left the company, there was effectively an IT shadow organization under Product trying to work around IT. Weekend and overnight deployments galore. Building a new 'enterprise' ecommerce platform that is SOA but undeployable without manual oversight and vast service dependencies speaks volumes about the 'genius' crew - the ones who make decisions and get lots of hero-worship service. All in all, this place is like an episode of Silicon Valley. Hooli, without the talent or success. Don't waste your time.25
- 4.0Mar 20, 2013Information TechnologyCurrent Employee, less than 1 yearAustin, TX
The direct ability to positively impact the business with minimal layers of bureacracy has been refreshing. The management team has one focus and that's to make the company and the products the best in the industry. The employees are super motivated and the environment is fun to be a part of.
Classic startup growing pains one would expect.1
- 4.0Jan 1, 2015Anonymous EmployeeCurrent Employee, more than 3 years
Management is great about recognizing talent within individuals and redefining their role in the company to utilize those strengths. I began my time in this company with many others at the bottom of the company in the Support department. Within a year, everyone who desired to move out of the department into another role within the company did so (the department contained roughly 50 people at that time). This is a common recurrence every year, so that the company is beneficially saturated with those who have changed roles multiple times, honing in on their expertise. The culture here is also very relaxed, open, and fun. A fair amount of good food, quarterly outings during company time with your department, all the main holidays off, and various fun events during the year.
Although it is easy to move freely from role to role, the salary is not very high in any position unless you are in upper management or in one of the few select departments (such as Product) who seem to actually have money.4Volusion Response9y
Thanks for your feedback! At Volusion we love to cultivate talent and promote from within the organization – so I’m glad to hear you were able to experience that. Helping employees advance into a position they excel at, and that allows them to express their personality and creativity, is a true objective of ours. Maintaining a competitive salary is a top priority and as the market evolves we will continue to evaluate.
- 4.0Jun 17, 2019SEO Team LeadFormer Employee, more than 5 yearsAustin, TX
Autonomy over work and account management Well-defined structure within MKTG services teams Unlimited PTO Respected work/life boundaries Accessible and empathetic dept management Plenty of chances to learn from coworkers Lots of free food and events Ability to work from home 2x a week Dogs and beer on Fridays Modern office with open spaces and game room
SMB clients tend to be tech challenged Structure to dept can mean fewer chances to grow Company focus on new software is slow going Lots of writing can get redundant or dry Clients can be short-sighted and impatient3
- 5.0Apr 22, 2016E-Commerce Sales ManagerFormer Employee, more than 3 yearsAustin, TX
Your experience at Volusion may vary based on the department you work in, but if you are in Sales you can truly expect to learn a lot, improve as a sales person, make good money and carve a career path out for yourself within the tech industry. Being in sales, you truly get out what you put in. Not in any order, but the pros would be: - Excellent management/leadership. You aren't going to work for a better Director of Sales than Jay Motwani and he assembles an excellent management team underneath him. If you are learning from Lauren Garza and Dustin Frazier, then you are learning from some of the very best that I've ever come across. Each of the named individuals above are true servant leaders and will do more for you than most any manager you might find elsewhere. - A core team of caring and motivated sales people. Volusion may not have the very best ecommerce product on the market, but this team busts their butts day in and day out to get the job done. You don't have to sell the top product in the world to succeed in sales. There is definitely a lot of competition in a fairly saturated market, but at the end of the day if you are passionate about what you are doing, take your role seriously, and sell yourself, YOU WILL SUCCEED at Volusion. - The ability to quickly make an impact. Volusion is the type of place where you can come in and hit the ground running and your work will truly be felt within the company. I've seen many sales reps come in and find quick success, and then I've seen others that may take a bit more time but when it clicks, it really clicks. Just know that your managers won't give up on you unless you give up on Volusion and yourself. - You will learn more about the tech industry (eCommerce specifically) working at Volusion in 3 months than you would if you worked 1 year at some 'major' tech company. Due to the transactional nature of Volusion's sales process, you will face a VERY DIVERSE range of customers. On one call you may be talking to someone with a dollar and a dream who's credit card declines for $15, and then the next minute you are talking to a C Level Exec with a big budget. The best salespeople are the ones who can be chameleons and talk to anyone. - It's not something that I'm particularly super into, but Volusion's People and Culture team really do a great job of offering the typical type of perks that you will find around the Austin tech companies. There are scooters, free snacks, tons of free food (you'll probably pack on a couple lbs), comfortable lounge chairs (for those with laptops), arcade games, etc.... If you are in Sales, the reality is that you probably won't take advantage of all the perks available because your phone is your money maker. If you see that as a negative thing, sales probably isn't for you. Overall, Volusion always treated me very well and I hold a high level of respect for everyone that works there. It was very difficult to leave Volusion as I care so much about the team I left behind and the colleagues that I built close friendships with. Everyone that has a customer facing job at Volusion - Sales/Account Management/Support/etc... - you really earn your paycheck every month, but that's a good thing. If you are lazy, you will not succeed in any of these departments, so the work ethic you learn to have will bring you success in your career.
- I really don't have anything bad to say about Volusion. Like any company, there are ups and downs and there are times when you have to weather the storm, but if you focus on the things within your control and keep a positive attitude, you will be rewarded. For those that feel they are weathering the storm right now - keep your heads up because there is a lot of good stuff on the way.3Volusion Response8y
Thank you for sharing your experience. We appreciate your sincere synopsis of Volusion life!
- 2.0Sep 6, 2015Software Developer On Mozu PlatformFormer Employee, more than 3 yearsAustin, TX
Typical tech stuff: Ping pong, ice cream, some social activities. There was a lot of talent here at some point and to a degree there still is. There are some really cool technologies being used here.
You'll need to eat a lot of ice cream to fill the hole that management rips in your soul. A little over the top but there's some truth here. There are people that work(ed) very hard here whose efforts went largely unnoticed while people that arrive and 10 and leave at 5 were promoted. I'm talking people that regularly worked 50-60 hours (or more), did overnight releases when we were trying to get the sails lifted...etc... Raises seemed to bear no resemblance to contribution. Bonus goals were rarely met. There were many folks that cared enough to give their opinions and present their ideas. I saw many of these people berated and dismantled in from of their peers in truly immature and insecure displays. Furthermore, I heard former employees berated publicly in front of new employees. Incredibly poor management and unprofessional. And this wasn't by junior management, I'm talking the CTO and PM leadership. Newbs learn quickly: There are a couple of people that are allowed to make real decisions here. Perhaps they will take some of your ideas and claim them as their own, but you won't get credit. If you speak up too much, you will be marginalized. Just keep your head down and write code and come in at 10 and leave at 5 because nobody will care if you do that (just please don't quit!!!). It's pretty crazy bipolar. Junior devs pick up this attitude from leadership and think it's ok to act this way towards others. The PM group on Mozu lost 3 PM's in one week because of abject anger towards their boss. They actually had to put in middle management just so less PM's would quit. A couple of weeks later 4 devs left on the same day. A huge wave of people have been on the way out here, even folks with significant 'stock options' that they are dumping. That should speak volumes. I think they have managed to stop the bleeding somewhat...but seriously...there are good jobs out there where you will be treated with common respect and even rewarded for putting forth real effort. It's also crazy noisy, very dark, and you have basically no personal space. It feels like you are working in a sweatshop. I didn't think it was so bad until I started working in the light again. O sweet sweet daylight...I missed you. Finally, HR is terrible. They purposely avoid the dev area at all costs. I think the main reason is plausible deniability: 'Hey we didn't know!!!'...right. And who is going to pursue HR and complain when they know they'll be drummed out the door. So instead of talking about issues people just find another job and get outta there. In addition, people who gave notice were often walked immediately, which often felt borderline vindictive. This resulted in even managers telling employees not to let anybody know about their pending departure until the last possible moment, cause who knows what will happen. Serious trust issues at this place.18
- 1.0Jan 10, 2013Former Employee, more than 1 yearAustin, TX
Free snacks. Occasional team outings. Reasonably comfortable new offices with game rooms.
Don't be fooled by the pros - you'll find these anywhere. Poor wages and inexperienced leadership are just a couple things making this company a revolving door of employees, especially in the support and IT departments. Many in management care more about their quotas and personal aspirations than they do about the well being of their employees. Some are fantastic, most will throw you under the bus to save their own hides. It's not all bad - the HR department was okay, for the most part, but they operate purely at the behest of a few key power-holders. Very little job security here.5
- 5.0Apr 9, 2013Anonymous EmployeeCurrent Employee, less than 1 yearAustin, TX
Volusion definitely gives meaning to the phrase 'work hard, play hard.' Without a doubt they care about employees and make it fun to work here. There are business and technical challenges to make even the most seasoned person get excited. Management is rock solid in their decisions and it makes it easy to want to work here.
With the amount of growth there are definitely some challenges with meeting new people, but with all the team builders happening there is time to get to know each other.1