Volusion Employee Reviews about "pto"
46% would recommend to a friend
(29 total reviews)
62% approve of CEO
The latest conversations about Tech
a day ago
So I recently got an offer at Tiktok but I’m not actually interested in joining due to their poor WLB. TC is currently 30% higher than what I make. Can I share this with my manager and ask for a counter offer? Counter offer seems pretty common at our company, but they don’t necessarily match the bump exactly, which is fine. Is there a chance that he is taken aback that I’ve been interviewing during work time and kicks me out? Don’t want to take the risk of actually accepting Tiktok…
8 hours ago
Director of Marketing
So I wanted to share this... Was contacted by the General Manager for a very senior (new) role at another start-up and this was the experience..... week 1 - 30 minute call. week 2 - 45 minute call. week 3 - 1 hour prepared presentation of my marcom achievements. week 5 - 1.5 hour prepared MOCK 2024 marketing plan... quite extensive week 7 - 45 minute team meet week 7 - SORRY BUT EVEN THOUGH YOU CHECK ALL THE BOXES, WE ARE GOING ANOTHER ROUTE Is this the norm? beyond painful
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people are great and it is what made you want to come to work every day." (in 46 reviews)
- "Good culture, with an HR department that makes efforts to compensate for the terrible work environment" (in 22 reviews)
- "They offered reasonably good benefits for an hourly employee" (in 16 reviews)
- "They have free food all the time as well as other free snack type items in the office." (in 14 reviews)
- "My coworkers are great and we all care about our mission as well as our clients." (in 10 reviews)
- "speaking with angry customers, low pay" (in 19 reviews)
- "Leadership has no idea what development does." (in 17 reviews)
- "management, HR, and execs could care less about you." (in 14 reviews)
- "Upper management is completely absurd." (in 11 reviews)
- "This place was run by not at all experienced managers." (in 10 reviews)
Ratings by Demographics
This rating reflects the overall rating of Volusion and is not affected by filters.
Found 29 of over 318 reviews
Updated Jun 8, 2023
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Reviews about "pto"Return to all Reviews
- 3.0Jun 28, 2022Anonymous EmployeeFormer Employee, more than 1 yearAustin, TX
- great culture perks - great people - typical tech atmosphere - unlimited PTO - decent health benefits - cross train on the basics Good for people who have some experience but need more. Provides a basic and repetitive framework to build off of.
- poor outlook - the previous COO/CEO had poor forecasting and a history of not seeing a product through. - reactionary and mimic-based “innovation” - an older product with many limitations - lack of deep understanding of the commerce ecosystem - low pay - lack of role development unless self initiated and on your own.1
- 3.0Sep 14, 2016Anonymous EmployeeCurrent Employee, more than 3 yearsAustin, TX
- People and Culture (H.R.) really seems to care about employee happiness. - Management appears to be listening and responding to quarterly happiness surveys. - The product development team for the flagship product is starting to leverage newer technologies. - Overall environment/mood has improved since the former CEO left and the founder returned as leader. - Developers are given weekly hack time and have excellent opportunities to add to their skills. - Management invests in their employees. Hardware and software are kept current, for the most part. - Work-life balance seems to be fine. I can put in an 8-9 hour day and feel like I can leave the office and give 100% of my attention to my family and hobbies. - Flexible PTO is pretty great!
Towards the end of 2015, the ex-CEO had become seemingly belligerent. Stories of him berating employees weren't uncommon, and firings seemed to happen on a whim. That has changed now for the most part, but from all appearances, executives are struggling with respect to the company's direction. Priorities seem to shift frequently, and there have been several organization-wide and departmental restructurings over the past half-year. It's almost as if upper management is experimenting to see what "sticks." Over the past few weeks, that shuffling has subsided, though I'm not convinced that that we've seen the last of it. The company is currently rolling out a paint job to the administrative section of the software that merchants use daily, but it's not being received well by the merchants. This is perhaps the most aggravating issue at the moment as it's putting a strain on the developers. Also, from what I've heard, developers are answering customer complaints on a UserVoice forum. Most developers I know aren't interested in corresponding with disgruntled customers. I'd discard that practice unless you're passive-aggressively trying to run off developers.3
- 2.0Apr 30, 2019Anonymous EmployeeFormer Employee, more than 1 year
A great majority of the people there are genuinely amazing and are some of the best people you'll ever meet in your career. Taco Friday is always the best. Unlimited PTO was cool when you found the time to take it. Free snacks and drinks was always a plus.
The looming fear of possibly being laid off/fired in what really is a small, almost start up like company competing with big dogs.5
- 1.0Jan 14, 2020Anonymous EmployeeFormer Employee
• Unlimited PTO (For non-customer support or sales roles) - use it while you can • Very flexible/WFH (For non-customer support or sales roles) • Good snacks, Cold Brew on Tap, Free Energy Drinks, Good and somewhat frequent catering • The recruiting team and interview process are excellent at selling the hollow vision and culture of the company.
Red Flags: • Extremely-high turnover rate - This is particularly true for some positions. Positions that have left (on their own) in the past year include: 6 VPs/Directors, half the product team, some of the marketing team, half of sales management, half of finance, the entirety of Business Development, a fair amount of sales reps, several engineers, several project managers, and more. I can’t name specific titles (according to Glassdoor guidelines,) but know that these were many positions (about 30-40 people out of <200) across the entire company. Some people didn’t even make it a year! • Layoffs - Volusion lays people off EVERY YEAR, without fail. The new CEO believes in "freeing up" 10% of staff budgets every year, to make room for new hires. Sounds to me like he's got a budgeting problem. They just laid off the remainder of the product team, as well as several marketing, IT, sales, and client services. Last year they laid off about 30% of marketing, 30% of client services, 20% of engineering, and several each of Sales/Support reps. This leads to…. • Capacity/Workload Imbalances - Oftentimes, when someone leaves, is fired/laid off, etc. instead of backfilling the position, the responsibilities of that role get absorbed by teammates. One of the main reasons Volusion doesn’t backfill is because they can’t: when someone more senior/experienced leaves who has many responsibilities, Volusion can’t afford a new hire with the same qualifications. Not only does this cause capacity issues, but other employees are now overworking, while still earning the same pay. Eventually the overworked and now overqualified and underpaid employee will easily get the same job somewhere else for more appropriate pay and title. The real capacity issues, though, come from Volusion’s engineering department. These engineers are fantastic, so it’s a real shame they don’t have the support they need. The full time team headcount floats around <10% of the company, which for a company of ~200 (it’s hard to keep track of with all the layoffs), is not a lot. So, while the executive team creates loftier goals every year, and competitors continue to lap Volusion 100x over in terms of features/functionality/partnerships/integrations, Volusion relies on this very talented yet small group of engineers to keep the engine sputtering. Volusion does buy them donuts sometimes, so that makes up for it, right? Volusion boasts the term “work smarter not harder,” but in most cases at Volusion, small input does not equal expected large output (it’s a hard operations problem, I know.) Because of this... • Volusion hasn't released a full feature in over a year - Now, it depends how you define a “full feature,” but here, I’ll define it as “stable 90% of the time, available for all qualifying customers, can be used now on the platform/app catalog, and hasn’t been replaced by a new, similar feature with less functionality.” If you go by that definition…then yeah, nothing new has been released. Some MVP apps/features were released temporarily, only to have been taken off the platform because of stability issues, bugs, poor relationships with contract developers/vendors, or “it just plain ole don’t work.” Last year, Volusion increased prices on most of their licenses, sometimes doubling or more the monthly fee customers pay (so they can inflate their “growth” numbers.) To offset this, they promised customers a specific new feature, but unfortunately, do to capacity, shifting goals, and all-around general shadiness, that promise was not kept. • Poor Quality, Expensive, non-functioning Contractor Work - Volusion tends to outsource important features, apps, etc. to get them done quickly, and are shocked when they don’t turn out so well. In the past year, 3-4 different large apps/features/relationships have been shut down for various reasons including inability of Volusion to communicate, provide complete requirements, or meet contractual agreements (including paying the contractors). This leads to the issue above and... • Nepotism - Speaking of poor quality, expensive, or non-functioning contractor work, the employee handbook states “Volusion will not hire any close relative to any legal, finance, or HR position,” so it’s quite surprising that they still do. It also states that “relatives of anyone in a management position will not be hired into any position, even if reporting to another manager.” Contradiction is a common theme at Volusion when it comes to policies and the culture code. It seems the only way to get a contract gig (or a newly made C-Suite position) is to personally know the founder or CEO. • Founder Over-involvement - Speaking of, the founder emulates Elon Musk, but fails to execute. He says things like “Tesla sells cars without actually having cars” only, bro, Volusion isn’t selling Teslas. He started the company over 20 years ago, and has consistently gotten in the way. He was CEO, then he wasn’t, then he was again, and now he’s not again. He doesn’t even have a job title anymore except “Founder,” which means he gets to poke his nose into anything you’re doing at any given time, blow it up, and leave you to pick up the pieces so he can move onto the next project or person to bully. He mansplains a lot, and likes to put words in your mouth. You leave conversations by agreeing with him, except you don’t really know what you just agreed to. He likes to send Wikipedia articles or links to dictionary websites to explain phrases that are quite common. He went to a few management training classes, and he says some of the things you’re “supposed to say” as a manager, but his actions speak louder than words. And the fact that he has been removed from people management positions several times should scream. He is a walking contradiction of the company culture code that he wrote - specifically because he picks and chooses phrases to use against you, or your decisions. Ultimately, the final decision-making power comes down to him and the CEO, and if you have the “wrong answers” you will have to change them quickly, or prepare for the next round of layoffs.You have to wonder why so many people, especially upper management, have left recently. It’s hard to work for people who don’t respect your experience or role that THEY hired you for. • Lack of/unrealistic/shifting strategy & vision, impossible to execute - It’s hard to go into much detail here, since the overall vision/strategy/goals/”Mountains”(as they are now being called, which is just another word for...goals…) change every 3-6 months. This means that what Volusion builds, how they market, and how they sell changes at the same rate. Even if you meet your goals, you might not be safe from the layoffs. • Micromanagement and manipulation from Executives - you can basically copy and paste what was said about the Founder here, but also apply it to the CEO and some of the executive team, or whatever is left of it. • 3-4 Customers run the company - from a feature development perspective. So much money/work/effort is put into keeping these customers (most of which pay very little or nothing at all) on the Volusion platform(s). Most of the work spent making these customers happy is not scalable or repeatable (cc: Capacity & haven’t put out new features), so while Volusion saves the crown jewels, they spend even more money/effort begging or tricking other customers from leaving. If it were easier to switch platforms, most of the customers would have left by now. And since Volusion can’t seem to put parity features out fast enough, it’s only a matter of time.18
- 3.0Jun 4, 2015Sales ConsultantCurrent Employee, more than 1 yearAustin, TX
Great PTO, the office environment is laid back, bring your dog to work Fridays and they cater often for special events.
Not enough relief for when you take PTO. Some managers leadership styles can be harsh. The pay is less competitive for a company as a whole.
- 5.0Aug 23, 2022Anonymous EmployeeCurrent Employee, more than 1 year
-Cool product(s) -Interesting industry (ecommerce) -Leadership cares about the people & the culture -Constant opportunity for growth and development -Recognition in real time for work that makes an impact -Passionate colleagues -Flexible PTO
Not necessarily a con to me, but some people could see it as one so i'll say it. That would be that Volusion is a smaller company and thus you are expected to wear multiple hats. Meaning yes, my dear readers, you actually have to work here. However, I look at this as an opportunity to expand my skill set and diversify my capabilities. Although you may wear many hats, your efforts will be frequently recognized and appreciated.
- 1.0Oct 14, 2016Front End Web DeveloperFormer EmployeeAustin, TX
Donuts and/or tacos on Friday
They have 3 platforms, which leads to internal confusion, envy, and a loss of identity. Material, the product, was born from a UI interaction idea. That's not enough to build a new product on, let alone a new company. Volusion, the product, is like Grandpa who has been put in the old folks home, and only a few relatives visit on occasion. Mozu was originally going to be the cool, new, modern replacement for the old legacy Volusion platform, but they hired architects and developers from Dell and let them go. They built the wrong thing, something not SMB. So the company decided to launch it it as their Enterprise platform. It was kind of an accident, and you know how most kids who are accidents turn out. At least one of the parents is bitter, and then there's divorce and alcoholism. There have many layoffs and quitters since I left. And since they implemented 'Unlimited PTO' and Work From Home, I hear the place is a ghost town. Lastly, the development area was an embarrassment. The open floor plan is noisy and trashy. Desks were very close together. It was an obstacle course. Old pants hang from the ceiling, and prints of 'Taco' go up the walls. Christmas decorations never come down. People use noise-cancelling ceiling panels to separate workspaces (making their own little forts). A life-sized cutout of Justin Beiber with a Sharpie mustache, a hoarding area with a trash-covered keg, weird furniture, hard liquor bottles and a depressing view of the parking lot complete the scene.20
- 1.0Jan 27, 2023Anonymous EmployeeCurrent Employee, more than 3 yearsAustin, TX
- Immediate coworkers were hard-working and genuinely great to work with - Unlimited PTO (if you can take it without getting punished) - Remote - Is an OK product although just another e-commerce solution - Culture is alright but it's very political and two-faced
- Management consistently lies to its workforce about the state and vision for the company - Never ending yearly layoffs - No leadership/management mentorship, you are on your own here and will likely not grow without outside work - Very low compared to market rate3Volusion Response10mo
Thank you for your review. Our entire Culture at Volusion is built on our Core Values: -Transparency -Effective -Adaptable -Collaborative -Humble -Founder We strive to incorporate these Core Values into every aspect of our business, including our vision which is to be the distinctive partner of choice for select digital commerce segments. We consistently remind our employees of this vision during our quarterly company wide meetings (SMBeats). Additionally, for growth opportunities we have both a Continuous Learning Program and a Mentorship Program that our employees are highly encouraged to take advantage of. We empower all of our employees to further their careers at Volusion and encourage them to connect with their managers to determine a growth plan that works best for their specific career aspirations.
- 4.0Apr 9, 2019Inside Sales RepresentativeFormer Employee, more than 1 yearAustin, TX
Snacks, dogs, Taco Fridays, unlimited PTO
Lack of direction, constant changes without a chance for changes to show results.1
- 2.0Dec 13, 2021Technical Support RepresentativeCurrent Employee, more than 5 yearsAustin, TX
The PTO for hourly employees is around 5 weeks/28 days per year, which is very good. It is used for both sick and scheduled leave. Salaried employees get 'unlimited pto', but whether you can use it depends on the department. I really liked most of my coworkers when I started a few years ago, everyone is still nice and I haven't had any issues but I haven't felt that way in a year or two.
The pay is bad, it was when I started a few years ago, it is pathetic now. They have increased the hire pay but the pay levels once you are hired are exactly the same. They have also begun ignoring those pay levels (one 5% raise ever) for only specific people so the whole department is being paid different amounts even though the people who got the pay increases did not have better performance or more seniority. While the pto benefits are nice, the medical benefits are mediocre at best. The platform is broken and not nice to work with, which means you deal with a lot angry customers who feel stuck. The sales team and account managers have no idea what they are talking about and will lie to maintain a customer, which you will then have to deal with. The only upside is that volume per person is low, though that will change soon because many people are leaving because they are removing their WFH policy. The upper management will lie to both you and the department generally. They promised pay increases, then when the department director left they deleted the promises and claimed they had never made them. They will claim they will hire new people, then refuse to once they see you can do the work in the meantime. They are also asking everyone to come back into the office despite massive pushback and the new Covid variant emerging, which is very irresponsible of them. This is after they hired people outside of Austin a month previously, which they are now about to fire with very little notice. Even after half the department said they would leave due to this, they are still insisting on going through with it. If you get hired here, you will have to deal with being overworked due to a massive shortage of staff and no experienced people to coach the new employees.2