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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people are great and it is what made you want to come to work every day." (in 49 reviews)
- "The people and the culture are great." (in 25 reviews)
- "They offered reasonably good benefits for an hourly employee" (in 16 reviews)
- "They have free food all the time as well as other free snack type items in the office." (in 15 reviews)
- "Snacks, dogs, Taco Fridays, unlimited PTO" (in 10 reviews)
- "speaking with angry customers, low pay" (in 21 reviews)
- "The pay rate wasn't competitive, the office politics were apparent, and the leadership never seemed to be able to keep morale up." (in 16 reviews)
- "management, HR, and execs could care less about you." (in 14 reviews)
- "Upper management is completely absurd." (in 12 reviews)
- "This place was run by not at all experienced managers." (in 10 reviews)
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Reviews about "upper management"Return to all Reviews
- 3.0Sep 14, 2016Anonymous EmployeeCurrent Employee, more than 3 yearsAustin, TX
- People and Culture (H.R.) really seems to care about employee happiness. - Management appears to be listening and responding to quarterly happiness surveys. - The product development team for the flagship product is starting to leverage newer technologies. - Overall environment/mood has improved since the former CEO left and the founder returned as leader. - Developers are given weekly hack time and have excellent opportunities to add to their skills. - Management invests in their employees. Hardware and software are kept current, for the most part. - Work-life balance seems to be fine. I can put in an 8-9 hour day and feel like I can leave the office and give 100% of my attention to my family and hobbies. - Flexible PTO is pretty great!
Towards the end of 2015, the ex-CEO had become seemingly belligerent. Stories of him berating employees weren't uncommon, and firings seemed to happen on a whim. That has changed now for the most part, but from all appearances, executives are struggling with respect to the company's direction. Priorities seem to shift frequently, and there have been several organization-wide and departmental restructurings over the past half-year. It's almost as if upper management is experimenting to see what 'sticks.' Over the past few weeks, that shuffling has subsided, though I'm not convinced that that we've seen the last of it. The company is currently rolling out a paint job to the administrative section of the software that merchants use daily, but it's not being received well by the merchants. This is perhaps the most aggravating issue at the moment as it's putting a strain on the developers. Also, from what I've heard, developers are answering customer complaints on a UserVoice forum. Most developers I know aren't interested in corresponding with disgruntled customers. I'd discard that practice unless you're passive-aggressively trying to run off developers.3
- 3.0Jul 22, 2020Enterprise Account ManagerCurrent Employee, more than 1 yearAustin, TX
Great people to work with and an awesome office.
Very poor upper management. They tend to make stupid decisions and punish their employees for it.4