Von Maur Customer Service Associate Reviews | Glassdoor

Von Maur Customer Service Associate Reviews

Updated May 13, 2019

To filter reviews, or .

Found 6 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
56%
Recommend to a Friend
0%
Approve of CEO
Von Maur CEO James D. von Maur
James D. von Maur
1 Ratings
  1. Helpful (1)

    "customer servise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Iowa City, IA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Von Maur full-time for less than a year

    Pros

    Slow environment, not stressful, and nice people

    Cons

    not a lot of recognition to good employees.

    Advice to Management

    If you appreciate good employees more and recognize their efforts.

    Von Maur2017-11-06
  2. "Slightly classier retail job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Von Maur part-time for more than a year

    Pros

    Friendly coworkers Pretty decent pay And you'll learn how to gift wrap really well

    Cons

    You're standing ALL day in a full suit, Can be overwhelming when all of your responsibilities require attention simultaneously

    Advice to Management

    two people minimum should be scheduled at all times, or at least during high traffic holidays

    Von Maur2019-05-14
  3. Helpful (1)

    "Customer Service Associates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate 

    I have been working at Von Maur part-time for more than a year

    Pros

    Beautiful working environment. Management is very professional and fair with regard to expectations.

    Cons

    Mostly nights and weekends. High turn over.

    Von Maur2018-09-04
  4. Helpful (1)

    "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Victor, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Von Maur

    Pros

    Fair place to work. Fair pay. Very busy store during the holidays. Free interest card is a positive for card holders.

    Cons

    Too much work politics- surprisingly in the mgt too; Inexperienced Mgt; work could be so boring when no one comes to shop (which is common for a sizable part of the year).

    Advice to Management

    Regional & Store Managers should be more involved with how sales & non-sale associates feel; and serve as a good oversight over both department managers and floor managers.

    Von Maur2016-08-25
  5. "sales"

    StarStarStarStarStar
    Former Employee - Qualifications Customer Service Representative and Sales Associate in Wichita, KS

    I worked at Von Maur for more than a year

    Pros

    Liked my hours and responsibilities.

    Cons

    A lot of politics played.

    Von Maur2015-07-15
  6. Helpful (1)

    "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Von Maur part-time for more than a year

    Pros

    Employee Discount. Not much of anything else.

    Cons

    Low Pay. Poor Management. Limited Training. Favoritism. Horrible benefits.

    Advice to Management

    Since the salary and benefits are dismal, treat your employees with more respect in order to ensure their respect and loyalty.

    Von Maur2013-10-26
Found 6 reviews