Von Maur Customer Service Reviews | Glassdoor

Von Maur Customer Service Reviews

Updated May 13, 2019

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Found 13 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
71%
Approve of CEO
Von Maur CEO James D. von Maur
James D. von Maur
5 Ratings
  1. Helpful (1)

    "customer servise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Iowa City, IA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Von Maur full-time for less than a year

    Pros

    Slow environment, not stressful, and nice people

    Cons

    not a lot of recognition to good employees.

    Advice to Management

    If you appreciate good employees more and recognize their efforts.

    Von Maur2017-11-06
  2. "Slightly classier retail job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Von Maur part-time for more than a year

    Pros

    Friendly coworkers Pretty decent pay And you'll learn how to gift wrap really well

    Cons

    You're standing ALL day in a full suit, Can be overwhelming when all of your responsibilities require attention simultaneously

    Advice to Management

    two people minimum should be scheduled at all times, or at least during high traffic holidays

    Von Maur2019-05-14
  3. Helpful (1)

    "Customer Service Associates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate 

    I have been working at Von Maur part-time for more than a year

    Pros

    Beautiful working environment. Management is very professional and fair with regard to expectations.

    Cons

    Mostly nights and weekends. High turn over.

    Von Maur2018-09-04
  4. Helpful (5)

    "Customer Service Department Manager"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Customer Service Department Manager in Victor, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Von Maur for more than a year

    Pros

    Absolutely none . This company treats employees worst then any other in history.

    Cons

    Many - my top con is imature management, but the list is endless!

    Advice to Management

    Grow up - I give this Company a negative rating!

    Von Maur2018-05-04
  5. "Not bad for a retail job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Department Manager - Customer Service in Victor, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Von Maur full-time for more than a year

    Pros

    Closed on holidays, No black Friday stuff, pays well for retail.

    Cons

    9 hr shifts, working weekends, working nights, wearing a dress.

    Von Maur2017-04-16
  6. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Oklahoma City, OK
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Von Maur for more than a year

    Pros

    Good pay time 1/2 on Sunday

    Cons

    Poor management no room for advancing

    Von Maur2017-01-06
  7. Helpful (1)

    "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Victor, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Von Maur

    Pros

    Fair place to work. Fair pay. Very busy store during the holidays. Free interest card is a positive for card holders.

    Cons

    Too much work politics- surprisingly in the mgt too; Inexperienced Mgt; work could be so boring when no one comes to shop (which is common for a sizable part of the year).

    Advice to Management

    Regional & Store Managers should be more involved with how sales & non-sale associates feel; and serve as a good oversight over both department managers and floor managers.

    Von Maur2016-08-25
  8. "sales"

    StarStarStarStarStar
    Former Employee - Qualifications Customer Service Representative and Sales Associate in Wichita, KS

    I worked at Von Maur for more than a year

    Pros

    Liked my hours and responsibilities.

    Cons

    A lot of politics played.

    Von Maur2015-07-15
  9. Helpful (1)

    "Too old fashioned in some respects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Davenport, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Von Maur part-time for more than a year

    Pros

    For full time employees there were opportunities to move into other areas of the organization. The company maintains better hours that other stores in the mall, even during the holiday season.

    Cons

    Women cannot wear slacks. Women can only wear dresses or skirts with hosiery. Dress code needs to loosen up a bit. Office employees are not allowed to have water or coffee at their desks.

    Von Maur2014-10-24
  10. Helpful (1)

    "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Von Maur part-time for more than a year

    Pros

    Employee Discount. Not much of anything else.

    Cons

    Low Pay. Poor Management. Limited Training. Favoritism. Horrible benefits.

    Advice to Management

    Since the salary and benefits are dismal, treat your employees with more respect in order to ensure their respect and loyalty.

    Von Maur2013-10-26
Found 13 reviews