Vonage Reviews | Glassdoor

Vonage Reviews

Updated August 16, 2017
307 reviews

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2.7
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Alan Masarek
72 Ratings

307 Employee Reviews

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Pros
Cons
  • Upper management is transparent about layoffs, not concerned with preserving talent (in 13 reviews)

  • There is rarely any room for advancement (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Growth & Transformation Creates Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Holmdel, NJ
    Current Employee - Anonymous Employee in Holmdel, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vonage full-time (More than a year)

    Pros

    Work is challenging but extremely rewarding
    Beautiful campus with volleyball/tennis court and bikes
    Great benefits and ability to balance work/life
    Room for growth - I moved into a new position after being here 1.5 years
    Corporate understands what's necessary to win in their markets
    CEO is intelligent and has a clear vision for the future
    Culture/values are going positive direction

    Right now is the best time to join Vonage because it's an opportunity to be part of an organization that will be a leader in the industry.

    Cons

    Headquarter location is a challenge - need to better promote brand awareness in order to attract young/tech savvy talents

    Advice to Management

    Visit other office locations more and listen to what they have to say


  2. Helpful (1)

    "Good Job Somewhat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Marietta, GA
    Current Employee - Tech in Marietta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vonage full-time (Less than a year)

    Pros

    - Good work environment
    - Nice People
    - Good Scheduling

    Cons

    - Company needs to not promise to promote people then after gong through the process saying they are not going to promote. (I exceed requirements too)

    - They need to tell employees accurate information when they come on.

    - Things break to much .. Lots of "broken" things are not fixed or take too long.

    - We are NOT PAID ENOUGH for the stuff we do

    Advice to Management

    STRUCTURE.

  3. Helpful (1)

    "Growth & Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Holmdel, NJ
    Current Employee - Anonymous Employee in Holmdel, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vonage full-time (More than a year)

    Pros

    Great perks at the office (free drinks and snacks), monthly lunch allowance and a free gym.

    Leadership is flexible with your work life balance, and gives you many opportunities to grow, learn and succeed.

    Cons

    Recent layoffs have some concerned about job security, but management has done a good job being upfront about the issue and explaining the direction of the company.

    Advice to Management

    Continue to be open about the direction of the company, and keep providing programs that will grow and develop your own talent.


  4. Helpful (1)

    "Billing Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Vonage full-time (More than 5 years)

    Pros

    Working remotely provides flexible lifestyle.
    Reimbursed for internet service.
    Acceptable amount of paid time off.
    401k contribution

    Cons

    Other than working remotely, everything else about this job was miserable.
    Mind numbingly boring tasks, weak organizational structure and a constant fear of being laid off.
    Pitiful maternity leave - the legal bare minimum.


  5. Helpful (1)

    "Fun Fast Amazing Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vonage full-time

    Pros

    A transformative culture full of opportunity - great place to be.

    Cons

    I can not think of any at this time


  6. Helpful (1)

    "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vonage full-time

    Pros

    Vonage is a great place to work and affords one of the remaining outside sales opportunities out there. The products we work with and sell are easy to stand behind. Like-minded, entrepreneurial go-getters make up the sales offices throughout the country. There's a strong support from corporate staff as well.

    Cons

    Sometimes, Vonage operates like a billion dollar startup which can be frustrating at times. Processes and internal practices can be a little jumbled and poorly organized.


  7. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Vonage full-time (More than 3 years)

    Pros

    Major player in VoIP, UCaaS space

    Cons

    Internal chaos post numerous acquisitions. Management has no experience

  8. "Its OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Sales Representative in Atlanta, GA
    Former Employee - Middle Sales Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vonage full-time (More than 3 years)

    Pros

    Income potential is a plus, and the office is young. It is a good place to get sales experience. I worked there when it was Vocalocity, so I can't comment on current leadership.

    Cons

    Its an inside sales job, so it can get repetitive. Also, if you can't cut it in sales, you're better off choosing another career.


  9. Helpful (1)

    "An excellent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Vonage full-time

    Pros

    Very good atmosphere and team work

    Cons

    The volume of calls could be a little less

    Advice to Management

    Be more proactive and take car of some escalations to listen customers complains directly from them.


  10. Helpful (1)

    "Receptionist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people to work with

    Cons

    Some managerial problems but overall still a great company


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