Vonage Reviews | Glassdoor

Vonage Reviews

Updated July 5, 2017
57 reviews

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2.0
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Alan Masarek
13 Ratings

57 Employee Reviews

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Pros
  • Great people co-workers quickly became friends (in 12 reviews)

  • On-site gym, meal card and cafe, friendly work environment, some room to lead in your area of expertise, ok benefits, some company sponsored events (in 7 reviews)

Cons
  • They haven't been able to hire good candidates as no one wants to join (in 11 reviews)

  • Upper management is transparent about layoffs, not concerned with preserving talent (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Nepotism at it's best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developmental Engineer in Holmdel, NJ
    Former Employee - Developmental Engineer in Holmdel, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vonage (More than 8 years)

    Pros

    Challenging and fast pasted environment that allows for the ability to learn new things.

    Cons

    Managers and leadership do not communicate future state and or strategy. Salary is below average there is a lot of backstabbing with little teamwork and or collaboration. Movement in the company is stagnant with little growth.

    Advice to Management

    Improve communication from the top down. Level set salaries and change the culture to be more positive and collaborative.


  2. Helpful (2)

    "A pit stop, not for the long haul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Holmdel, NJ
    Current Employee - Engineer in Holmdel, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Vonage full-time (More than 5 years)

    Pros

    Meal card, gym, snacks and decent benefits (but becoming more costly)

    Cons

    Do more with less atmosphere, constant head count reductions leading to unstable work environment, management not clear on long term direction of company, what was once a bottom up for innovation is now a top down driven company where you have little room to bring your own approach to the table

    Advice to Management

    Focus on bridging the Gap between different business units, stop scrambling for quick fixes and raising appeal for positioning of future acquisition, if intending to stick for long haul need to repair culture and allow for what has worked for over a decade. Allow the employees to bring ideas, innovation and direction to the table. Strategy just isn't clear and goals unrealistic or unobtainable for many.

  3. Helpful (1)

    "Much Uncertainty, Opposing Agendas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Holmdel, NJ
    Current Employee - Anonymous Employee in Holmdel, NJ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Vonage full-time (More than 5 years)

    Pros

    - Middle Management is supportive
    - Recent acquisitions have created opportunities career wise
    - Benefits are OK (health care costs and packages average, 401K and other benefits offered, time off permitted average)
    - I have been with the company a number of years, and can say the culture has continued to mature. Most folks, especially those who have been around prior to the big acquisitions. Are always welcoming of those newer to the Vonage family, supportive, open to jumping in on new initiatives and building new relationships.

    Cons

    - Layoffs, downsizing and head count reductions seem to be a frequent topic. New CEO and upper mgmt seem to look immediately and cutting bodies as a solution to poor sales, and under achieving revenue streams. This is not uncommon, but a profitable company that slightly misses its mark is typically more forgiving.

    - There was a focus on employee first initiatives, but that is overshadowed by the lack of job security. Seems to be yet another lurking.
    - Lack of tuition reimbursement or educational programs.
    - Some parts of the business work in silos, or feel disjointed. Feels like there is a bigger emphasis on getting lean, than building a relationship for smoother handoffs between different groups.

    Advice to Management

    Upper management seems to be doing a great job of steering the company to profitability. Although this is a business, and profits are what fuel the company. There are many talented, and loyal individuals that have really invested in the company. Less gloom and doom and more investing in the employee. Also, the voice of the employee seems to be lost in the noise. A means of bubbling up employee ideas, concerns, etc.

    Fix the disjointed experience amongst the different lines of businesses. Moving fast, failing fast is ok, but must continue to stop and reflect, and place focus on what you already have in front of you. Otherwise, you will move faster than your feet can keep up.


  4. Helpful (1)

    "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good benefits, not a bad environment

    Cons

    boring, not much room for growth

    Advice to Management

    more opportunities for growth


  5. Helpful (1)

    "Cloud Solutions Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cloud Solutions Account Executive in McLean, VA
    Former Employee - Cloud Solutions Account Executive in McLean, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Vonage full-time (More than a year)

    Pros

    You get a corporate feel in the sale world. The money is great if you can get to it. You are in control of your own earnings besides the base pay. Some perks like outings and events. Learning about new-gen tech at it's earliest.

    Cons

    Markets are extremely tough to get appointments in. Outside sales is not the way to go in a dense market. Long hours. Politics involved when it comes to favorites. Quota is impossible to hit consistently if you are just cold-calling door-2-door; needs to be leads sent to you or a better way to reach DMs.

    Advice to Management

    Actually manage and care about the GROWTH of your employees.


  6. Helpful (2)

    "Vonage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Holmdel, NJ
    Former Employee - Anonymous Employee in Holmdel, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Cafeteria has great food for cheap.

    Cons

    To many Politics and Managerial stovepips.

    Advice to Management

    Empower people and let them do their jobs.


  7. Helpful (2)

    "Too Acquisitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cloud Solutions Sales Executive in Denver, CO
    Former Employee - Cloud Solutions Sales Executive in Denver, CO
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great Brand Recognition, Great CEO/Vision, Heading right direction but will take time.

    Cons

    Identity Crisis from all the acquisitions, poor team/individual sales performance with few exceptions across entire nation, poor installations / customer service, bad communication and process, no one is tenured (including most leadership).

    Advice to Management

    I am sure this will be a good place to work and will be successful, will just take time to iron out the kinks and create good process, culture, and results.

  8. Helpful (7)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Vonage full-time (More than a year)

    Pros

    Commission structure pay is above average

    Cons

    Management shows favoritism
    Management lies to get their way
    Management has hidden agendas

    Advice to Management

    Management is fake, not transparent, tell the truth to your employers and stop lying


  9. "Can't speak highly if your looking..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Holmdel, NJ
    Current Employee - Anonymous Employee in Holmdel, NJ
    Doesn't Recommend
    Neutral Outlook

    I have been working at Vonage full-time (More than 8 years)

    Pros

    On-site gym, meal card and cafe, friendly work environment, some room to lead in your area of expertise, ok benefits, some company sponsored events

    Cons

    Many changes over the past couple of years, some refreshing changes while some very unsettling. There is no longer any transparency, much concern about job security, too many organizational changes to count in short period of time. Room to grow is really moving folks laterally, or creating opportunity by eliminating positions. Top level mgmt misleads with direction, and keeps companies/dept's separate with deliberate intent to isolate and operate in silos. Pushed to innovate and take charge, but ideas are buried and initiatives given lowest priority if not a top level/corporate initiative driven from the top down. Hard work is commonly overlooked in favor of the flavor of the week initiatives.

    Advice to Management

    Advice to be taken from cons mentioned above.


  10. Helpful (6)

    "Stay AWAY!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Vonage full-time

    Pros

    Voyage does a great job as a company with showing employee appreciation. They provide the staff with company outings, a great working facility, company sponsored lunches and even provide free coffee, snacks, and soft drinks on a daily and unlimited bases. The benefits program is excellent and inexpensive and they provide an adequate amount of paid time off.
    This is one reason why I battled with only awarding 2 stars.

    Cons

    Vonage is very top heavy with senior management. They do a poor job of setting company goals and aligning and communicating those goals amongst the various departments. This causes mass confusion and no one is working with clear and defined goals which drives the inability of sucess. They also have no set standard on employee reviews or how a good employee will or could be successful in their environment.

    Advice to Management

    Stop and align! Set standards, define practices, set goals, align departments, hire more resources at the worker bee level and create defined organizational charts.


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