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Vonage Technical Support Reviews
Updated Jun 26, 2023
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Technical Support
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Found 49 of over 1K reviews
55% Recommend to a Friend
97% Approve of CEO
Found 49 of over 1K reviews
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Rory Read
13 Ratings
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Ratings by Demographics
This rating reflects the overall rating of Vonage and is not affected by filters.
- 5.0Jul 11, 2022Technical Writing InternCurrent Intern, less than 1 yearErie, PA
Pros
Besides the three reasons mentioned in the headline, Vonage is a company that involves all of its employees, regardless of their position. Though I was in an intern position, I was included in meetings, tasks, talks with the CEO and other higher titles. They viewed me as an equal and everyone truly wanted the best experience for me.
Cons
I struggle viewing any cons with the company. I have had no issues since the start and I am over halfway through my internship. Besides uncontrollable things like time zones and meeting scheduling, I am fully satisfied with my position here.
- 2.0Jun 21, 2023Advanced Technical Support RepresentativeFormer EmployeeDenver, CO
Pros
You get paid? Ok? The fellow employees are mostly good.
Cons
They laid me off because they didn't want to support remote employees for their Tech Support group. They also didn't want to let me work from home because that was a 'strain on their business' even though we had VPN, we had phones to be able to work from home, we had laptops, we were on-call for issues, so worked from home occasionally anyway, but not full time... Limited opportunities for advancement at the time.
- 1.0Jan 4, 2023Tier 2 Technical SupportCurrent Employee, less than 1 yearAtlanta, GA
Pros
None, avoid this place like the plague.
Cons
Call center. Slave driver management and spyware. You can't go to the bathroom without notifying HR.
Vonage Response11moWe are sorry to hear about your experience. It’s certainly not the norm or what we are striving to achieve. We would love to learn more. Please contact us to discuss this.
- 5.0Apr 5, 2022Technical Support EngineerFormer Employee, more than 1 year
Pros
- Amazing work culture - outstanding Support Managers - supportive colleagues, and overall all teams across the company are motivating and helpful
Cons
No cons that I found while working at Vonage.
- 5.0Nov 12, 2021Professional Services Technical TrainerCurrent EmployeeHolmdel, NJ
Pros
Great team Benefits Network of Support Possible Company Growth
Cons
There have been none so far. Maybe lots of training and learning.
- 1.0Mar 18, 2021Technical Support EngineerFormer Employee, more than 5 yearsScottsdale, AZ
Pros
Great location with free snacks, parking is close. Lunch mandatory , 2 breaks and holiday pay, Clean break rooms
Cons
Positive Culture is non existent. If you have the privilege of being nurtured by upper management you will not need knowledge, common sense, professionalism or experience to climb the corporate ladder. It will be handed to you as long as you are loyal to the pack. So bad for morale but they think it works!
3 - 3.0Apr 22, 2021Technical Support EngineerFormer Employee, more than 5 yearsHolmdel, NJ
Pros
Awesome co-workers to work with
Cons
no room for grow or increase salary
- 1.0Oct 24, 2015Technical Support RepresentativeCurrent EmployeeAtlanta, GA
Pros
You get to learn a good bit about networking and VoIP.
Cons
They have a Manager who has never worked a single day in her life as tech support...multiple supervisors who have never performed the functions of the job and have no grasp of how to help when agents need it as well as a work force management that treats us like slaves by giving us set breaks that if we miss (do to being on a long call) we are punished for. They will tell you there are room for advancements but every upper level position always seems to go from someone on the outside. Not to mention they have a policy of only giving a MAX 5% raise for promotions within the same department and 10% if moving to other departments. This company is horrible. Also...they will tell you they have a casual environment...but just to be clear...they cut out shorts and flip flops and the level of political correctness is overwhelming...people got in trouble for simple jokes in a chat room because it was not PC. On top of that, we get monitored by QA but we never get to actually see the comments or our scores, we just get a nice surprise when a random call doesn't do well...QA can see everything we do on our screens so there is no privacy, and to be honest...it just feels like working in a prison.
1 - 1.0May 21, 2021Technical Support SpecialistFormer Employee, more than 3 yearsAtlanta, GA
Pros
None none none none none
Cons
If you are a cute female find another position elsewhere
Vonage Response3yHi, this is Sue Quackenbush, Chief Human Resources Officer. I want to thank you for sharing your feedback with us here. I’d like to know more about your personal experience. What you allude to here is not aligned with our company values and the opportunities we provide our team members. Building an engaging culture where our team members feel passionate and motivated is precisely how we will continue to make Vonage a destination place to work. We build and retain a diverse team of talented individuals, and provide them with the support they need to do their best work and be their best selves in service of our customers and stakeholders. If you're willing to share more, please get in touch with me directly: sue.quackenbush@vonage.com. Thank you.
- 3.0Sep 20, 2016Technical ManagerFormer Employee, more than 10 yearsJackson, NJ
Pros
I collaborated with some extremely bright technical folks who are passionate about their work. The main campus is a great facility with numerous amenities. Holmdel employees are given a $100 stipend per month to spend in the cafeteria.
Cons
CEO talks the talk of making this a destination place to work, and has implemented positive changes, but some senior management under him are not aligned. Old regimes still exist and if you don't bow to the queen and acknowledge her greatness, you will be gone. The company facilities now have the appearance of an environment of what could be a cool place to work. Unfortunately, use of the stuff is frowned upon by some senior management who don't believe in these type of motivational tactics. Lay-offs have become too common and some of those charged with targeting the staff to lay-off are the ones that need to go.
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Vonage Reviews FAQs
Technical Support professionals working at Vonage have rated their employer with 2.8 out of 5 stars in 49 Glassdoor reviews. This is a lower than average score with the overall rating of Vonage employees being 4.1 out of 5 stars. Search open Technical Support Jobs at Vonage now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at Vonage.
Technical Support professionals rate their compensation and benefits at Vonage with 2.8 out of 5 stars based on 49 anonymously submitted employee reviews. This is 37.7% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries and benefits at Vonage.
55% of Technical Support employees at Vonage would recommend their employer to a friend. This rating has decreased by -38% in the past 12 months. Technical Support professionals have also rated Vonage with a 2.8 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.8 rating for culture and values and 2.8 rating for career opportunities.
