Vox Mobile Reviews | Glassdoor

Vox Mobile Reviews

Updated January 16, 2017
31 reviews

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Full-time Part-time

2.8
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Kris Snyder
19 Ratings

31 Employee Reviews

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  1. Helpful (1)

    "Tech support analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Parma, OH
    Current Employee - Technical Support in Parma, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vox Mobile full-time (More than a year)

    Pros

    It is a growing company that likes to promote within. Which is refreshing in comparison to past employment opportunities. Clean secure work environment and ping pong in the lunch room

    Cons

    9 hour work day which means an hour lunch which I wish was optional I personally would like to only do an 1/2 hour paid lunch instead


  2. Helpful (1)

    "Nepotism and a CEO that has zero respect for his employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Independence, OH
    Former Employee - Project Manager in Independence, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vox Mobile full-time (More than a year)

    Pros

    Growing industry, some very hard working technical support employees.

    Cons

    The CEO is terrible. The technical support center is ran like a call center inspire of large number of products that are technically supported. People are fired instead of being coached an given improvement plans.

    Advice to Management

    The CEO does not accept advice. Period.


  3. Helpful (2)

    "Laid Back! Good CoWorkers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vox Mobile full-time

    Pros

    The Pay is decent and the hours are great. They will work around your schedule the Company is employee first and appreciative

    Cons

    Direct supervisors are very distant and seems bothered when asking for assistance. But the management above them are very people savvy and easy to talk to.

    Advice to Management

    Get proper leadership training for your direct supervisors


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  5. Helpful (2)

    "Best Job so far"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Vox Mobile (More than a year)

    Pros

    Vox Mobile is the most exciting, fast growing, dynamic, modern company I have ever worked. The office is open and collaborative; no one has private offices including the executives. The mobility market is one of the most exciting fast growing markets in the country. There are incredible opportunities for career advancement because of the growth.

    Cons

    Very few cons. Long hours and dealing with the fast growth are sometimes challenging but will be rewarding in the long run.

    Advice to Management

    Continue the positive reinforcement thru the fast paced environment. Communicate the exciting things happening on a daily basis to the entire organization.

    Vox Mobile Response

    Aug 15, 2016 – Human Resources Manager

    Thank you so much for your continued commitment to Vox and making it successful. It can be said for sure that Vox Mobile is a completely different environment than most are used to, but I would ... More


  6. "Good company and great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vox Mobile full-time

    Pros

    The company culture is unlike anything I have seen before, from the different learning opportunities to even being able to work from home. I can see this company doing really well in this industry.

    Cons

    The culture is a little different between the different departments. It seems there is a high turnover in tech, but these rules and regulations are set in the beginning.

    Advice to Management

    Keep creating new opportunities

    Vox Mobile Response

    Aug 15, 2016 – Human Resources Manager

    Thank you for posting a review of Vox Mobile on Glassdoor. We appreciate your comments and are glad that your experience has been positive. Each role here at Vox Mobile plays a valuable part in ... More


  7. "Great company when it wants to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Independence, OH
    Current Employee - Technical Support Specialist in Independence, OH
    Doesn't Recommend
    Neutral Outlook

    Pros

    Lots of PTO, different schedule options, set schedule, friendly co-workers, good work / life balance, options to move up, opportunity for over-time,

    Cons

    Dishonest management, low pay, no pay raises, no yearly reviews, bad communication between departments, great company as long as your not in Tech Support, poor healthcare coverage, high turn over rate

    Advice to Management

    Please try to respect and listen to your employees more. Telling your employees "to just deal with it" is not a good way to keep employees happy. Offer yearly reviews and pay raises for your employees. Please treat Tech Support like the rest of your company. Speak with your employees more and listen to how they are feeling, don't just blow them off.


  8. Helpful (2)

    "Keep looking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Independence, OH
    Former Employee - Technical Support in Independence, OH

    I worked at Vox Mobile full-time (More than a year)

    Pros

    decent benefits package
    "modern office" that's about it

    Cons

    Call center environment
    overloaded with clients ,given outdated info to support some clients
    bad communication between all mgmt teams and uppers to lowers to techs
    tech support dept. is treated unequally to rest of company, raises are given , but not comparable to the work being put out to support clients, instead of raises cheap events are coordinated
    when issues escalated to account managers lengthy response time
    micro managing ,passing work from one to another
    Very High Turnover
    Company losing money due to negotiating poor contracts , = restructured PTO process, time taken must be made up, No OT.
    Many favorite, dont expect promotion, positions usually given to unqualified applicants
    temps paid more than tenured workers

    Advice to Management

    Re structure Mgmt. and VALUE the employees on the fronts lines


  9. Helpful (3)

    "'Leadership' is silly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Vox Mobile full-time

    Pros

    PTO some co-workers are friendly others are not. Not the sharpest crayons in the box

    Cons

    The leadership has horrible methods for hiring people and HR is a joke.

    They hire based on the big guy's input which amounts to bad decision making. People who turn out to be horrible are hired and people who would have been great (former colleague) are dismissed without a solid follow-up.

    High turnover rate.

    Advice to Management

    Replace management with people who know what they're doing.


  10. Helpful (6)

    "Do Not Work Here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Vox Mobile full-time (More than a year)

    Pros

    Best reason to work at Vox is the opportunity to learn about the worse employment practices in the Cleveland area.

    Cons

    Inability to make changes so that future employees don't waste their time and talents on such a horrible company. If you need a job fast they will hire you there are NO Background checks or drug tests. There are drug dealers and college grads working side by side. They will hire you. But remember if you take employment with such a selfish and unprofessional company you'll be shorting yourself. Keep going forward in your job search you can do better than this company. Besides if you are a great employee Vox Mobile cannot afford you. Heed this warning.

    Advice to Management

    Management wouldnt take it so why advise. Vox can't keep good employees because it's not a priority. No one is going to change that so my warning is to potential employees.


  11. Helpful (2)

    "Horrible Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Independence, OH
    Current Employee - Tech Support in Independence, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vox Mobile full-time (More than 3 years)

    Pros

    Three weeks vacation, nice work atmosphere.

    Cons

    Expect to work very long hours with very little pay. Horrible insurance benefits. There are better companies to work for in Cleveland. A lot of turnover in this company.

    Advice to Management

    Be more considerate about your employees, treat them like human beings. It would be nice if HR was friendlier.



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