Vox Mobile Reviews | Glassdoor

Vox Mobile Reviews

Updated July 27, 2017
36 reviews

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2.4
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Kris Snyder
21 Ratings

36 Employee Reviews

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  1. "Offers a great service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Vox Mobile full-time

    Pros

    Work very hard to make sure employees enjoy working there with 'extras'

    Cons

    Some growing pains caused issues with service to customers


  2. Helpful (1)

    "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Independence, OH
    Former Employee - Anonymous Employee in Independence, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vox Mobile full-time (More than 3 years)

    Pros

    Ability to work from home. At one time, overtime available.

    Cons

    The favoritism at this place was horrible. People were promoted only if a supervisor "liked" you, if you were not liked no chance you would be promoted and no overtime for you regardless of job performance. Supervisors are so unresponsive when some team members are openly not working, going to the bar during the overnight shift, and do nothing about it and just dump more work on other team members. The pay is bad and no performance review and people, like me, quit because the client list grows but the pay never changes. Management seems to not care.

    Advice to Management

    Learn to appreciate the real hard workers and take the blinders off.

  3. Helpful (1)

    "No Hope"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Independence, OH
    Current Employee - Technical Support Representative in Independence, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Vox Mobile full-time (More than a year)

    Pros

    Wonderful co-workers who don't hesitate to help each other.
    Relaxed attire.

    Cons

    There is a huge disconnect between techs and managers.
    Favoritism on raises given.
    No performance meetings or coaching.
    Unorganized.
    No defined chain of command for issues.
    Terrible benefits package

    Advice to Management

    Listen to your front line.
    Coaching sessions are key if you want techs to excel and not get bored.
    Stop the favoritism! There is no way a manager who has been reported several times for being rude nasty and even inappropriate should continue to be promoted.
    Give fair chances at raises. Stop giving the "Its not in the budget" answer when you offer other newer employees more money.


  4. Helpful (1)

    "Ehhhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vox Mobile full-time

    Pros

    Nothing I can think of

    Cons

    Everything is wrong with this place

    Advice to Management

    Awful


  5. Helpful (1)

    "Low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vox Mobile full-time (More than a year)

    Pros

    Ability to work remotely in times of bad weather or emergencies (if approved).

    Cons

    Management is terrible
    Pay is bad
    No incentives
    No raises
    No bonuses
    No yearly reviews


  6. Helpful (1)

    "Nepotism and a CEO that has zero respect for his employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Independence, OH
    Former Employee - Project Manager in Independence, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vox Mobile full-time (More than a year)

    Pros

    Growing industry, some very hard working technical support employees.

    Cons

    The CEO is terrible. The technical support center is ran like a call center inspire of large number of products that are technically supported. People are fired instead of being coached an given improvement plans.

    Advice to Management

    The CEO does not accept advice. Period.


  7. Helpful (2)

    "Tech support analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Parma, OH
    Current Employee - Technical Support in Parma, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vox Mobile full-time (More than a year)

    Pros

    It is a growing company that likes to promote within. Which is refreshing in comparison to past employment opportunities. Clean secure work environment and ping pong in the lunch room

    Cons

    9 hour work day which means an hour lunch which I wish was optional I personally would like to only do an 1/2 hour paid lunch instead

  8. Helpful (2)

    "Laid Back! Good CoWorkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vox Mobile full-time

    Pros

    The Pay is decent and the hours are great. They will work around your schedule the Company is employee first and appreciative

    Cons

    Direct supervisors are very distant and seems bothered when asking for assistance. But the management above them are very people savvy and easy to talk to.

    Advice to Management

    Get proper leadership training for your direct supervisors


  9. Helpful (2)

    "Best Job so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Vox Mobile (More than a year)

    Pros

    Vox Mobile is the most exciting, fast growing, dynamic, modern company I have ever worked. The office is open and collaborative; no one has private offices including the executives. The mobility market is one of the most exciting fast growing markets in the country. There are incredible opportunities for career advancement because of the growth.

    Cons

    Very few cons. Long hours and dealing with the fast growth are sometimes challenging but will be rewarding in the long run.

    Advice to Management

    Continue the positive reinforcement thru the fast paced environment. Communicate the exciting things happening on a daily basis to the entire organization.

    Vox Mobile Response

    Aug 15, 2016 – Human Resources Manager

    Thank you so much for your continued commitment to Vox and making it successful. It can be said for sure that Vox Mobile is a completely different environment than most are used to, but I would... More


  10. "Good company and great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vox Mobile full-time

    Pros

    The company culture is unlike anything I have seen before, from the different learning opportunities to even being able to work from home. I can see this company doing really well in this industry.

    Cons

    The culture is a little different between the different departments. It seems there is a high turnover in tech, but these rules and regulations are set in the beginning.

    Advice to Management

    Keep creating new opportunities

    Vox Mobile Response

    Aug 15, 2016 – Human Resources Manager

    Thank you for posting a review of Vox Mobile on Glassdoor. We appreciate your comments and are glad that your experience has been positive. Each role here at Vox Mobile plays a valuable part in... More


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