Vrbo Manager Reviews | Glassdoor

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Vrbo Manager Reviews

Updated Mar 12, 2020

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3.7
86%
Recommend to a Friend
50%
Approve of CEO
Vrbo Senior Vice President and General Manager Jeff Hurst (no image)
Jeff Hurst
2 Ratings
  1. Helpful (5)

    "Bait and switching, unfair promotions, bad experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Communications Manager in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Vrbo full-time for more than 5 years

    Pros

    Lots of vacation time, free snacks and drinks, showers

    Cons

    Bureaucracy, management out of touch with the regular people who actually talk to the customers and make you money, site always breaking

    Continue reading
    Vrbo2013-08-02
  2. "Great culture, great work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Design Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Vrbo full-time for more than 3 years

    Pros

    Great culture, great work-life balance

    Cons

    A bit slow and siloed

    Vrbo2020-03-12
  3. Helpful (3)

    "Shame for Expedia to have this brand under their umbrella"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Partner Success Manager in London, England
    Negative Outlook
    Disapproves of CEO

    I worked at Vrbo

    Pros

    Some initiatives like Day for Charity

    Cons

    As per subject line- it’s a shame on Expedia to call VRBO part of the group. The culture is nothing like the rest of the group, it is even based in a different buildings than the rest of Expedia. Extremely toxic culture where unethical and unlawful behaviours are accepted. Could be compared to a snake pit. Backstabbing, two-faced managers and colleagues, who only care about their own promotions. Exceptionally unskilled management, especially on sr.director and director level. Leading by fear & dictatorship. Partner Success and ‘supporting’ them Training Team are the worst in my opinion. Partner Success has nothing to do with Account Management or Sales- it’s just a call center with KPIs like: number of calls per day and call audit score(!). This is just encouraging robotic approach to the role, no relationship building, strategic thinking, growing revenue. If you don’t like using your brain, this role would be good for you. Team members are treated like school kid (very strict and poor school), where every activity is tracked, but no flexibility allowed. So the team members are not allowed to work from home, while it’s OK practise for managers. The training & coaching (as they like to call it) role is in fact just a QA role, where the main responsibility is to audit calls following an idiotic audit form. Most brain-killing, boring role you can think of. No development or creativity available. Promotions given only to those who glorify the management and keep the Senior Director happy, never mind that managers, senior managers or team leaders are lacking proficiency in English. It was insulting for me and my intelligence to see some colleagues being promoted or becoming managers. Very US focused and that said not really modern american company, rather cowboy style.

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    Vrbo2020-02-28
  4. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Quality Engineering Manager in Sydney
    Approves of CEO

    I worked at Vrbo full-time for more than a year

    Pros

    Global business, lots of opportunities

    Cons

    Hard to stay in touch with other teams when in a remote office (I worked in Sydney).

    Vrbo2020-01-08
  5. Helpful (2)

    "Amazing job for someone who values having fun at work higher than making money."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vrbo full-time for more than a year

    Pros

    Invest in facilities with first class offices in Madrid. Investment in soft skills training.

    Cons

    No flexible working. Little to no career progression in the madrid office . Constantly monitored. KPI driven on call volume, duration, what you say on the call with a 70 point scoring system per call. Lots of meetings and trainings every week, 3-4 on average. Low sales remuneration. Lacks direction and plays catch up with rivals.

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    Vrbo2020-01-08
  6. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Success Manager 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    Spend time with really cool people, great location

    Cons

    Sometimes managers are lost, and looks like no direction.

    Vrbo2019-08-16
  7. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    Great leadership, great culture in the office

    Cons

    Things can move slowly, unsure of progression

    Vrbo2019-05-17
  8. Helpful (1)

    "Awesome place to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Market Manager Partner Success in New Delhi
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Vrbo for more than 5 years

    Pros

    Salaries, additional benefits, medical benefits, timely reimbursements, training and skill development program and transparency

    Cons

    shifting roles, bureaucratic, red tapezim , procrastination,

    Continue reading
    Vrbo2018-11-28
  9. "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Bangkok
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than 5 years

    Pros

    Desk away program for employee benefits

    Cons

    Career Path is not that good if you are working in remote office

    Vrbo2018-09-21
  10. "Company with strong values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Success Manager in Madrid
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vrbo full-time for less than a year

    Pros

    Good salary. Many events with catering.

    Cons

    Protocols are very strict, and the targets are very tricky as every quarter the country manager decides which accounts everyone gets, so it's in his hands to decide what you will earn at the end of the quarter.

    Vrbo2018-09-12
Found 57 reviews