Vrbo Reviews | Glassdoor

Vrbo Reviews

Updated Jun 12, 2019

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Found 573 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
76%
Approve of CEO
Vrbo CEO John Kim
John Kim
177 Ratings
Pros
Cons
  • "No free lunches at the Austin offices yet(in 19 reviews)

  • "Work/Life balance can sometimes be a challenge(in 13 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (21)

    "Great tech + great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Staff Software Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than 3 years

    Pros

    Always jumping on the latest tech, so opportunities to learn new things are frequent. Collaboration is great, few egos that I've encountered. Most people and managers are genuine and very open/approachable. Frequent parties and celebrations Free breakfast every Friday Free snacks + coffee Plenty of free leftovers floating around the office at lunchtime. Domain location is more vibrant than your typical office complex...

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    Cons

    Sometimes is like drinking from a firehose bcs the tech adoption moves so fast I think different teams work in vastly different ways, so everyone's experience may not be like mine A little too much big company process creeping in as we adopt Expedia practices and policies Too much agile focus now (too many meetings)

    Vrbo2018-12-29
  2. Helpful (2)

    "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Production in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Vrbo full-time for more than 3 years

    Pros

    Great work place environment, good pay and benefits

    Cons

    there are not any cons in my mind. I enjoyed my times there.

    Vrbo2019-04-05
  3. Helpful (3)

    "An average company with a pretentious and self-aggrandizing culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vrbo full-time for more than 3 years

    Pros

    Decent salary, flexibility and opportunities to work remotely.

    Cons

    Lots of politics, lack of organization, inability to truly address issues. But you'll get a lot of pep talk.

    Advice to Management

    Just quit...

    Vrbo2019-06-11
  4. Helpful (6)

    "Politics, Micromanagement and no focus on quality tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vrbo full-time for more than a year

    Pros

    Snacks, drinks, PTO, Friendly employees, flexible schedule if you have the right manager

    Cons

    It's a miracle anything on the site/app works. Teams are very divided and breaking changes are CONSTANTLY getting through. There's no QA, no release schedule, and lower environments (i.e staging, test, development) are useless. "Test in production" is the motto. Quality is sacrificed so that non technical managers can report that features are being released and there is micromanagement all the way up to the top. The...

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    Vrbo2019-05-24
  5. Helpful (7)

    "Dream Job turned Disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    3-4 Weeks Vacation, 2 weeks PTO, Paid Maternity/Paternity leave, gyms in each office, Wellness and Travel Reimbursement, Free sparkling water/drinks, coffee, tea, hot cocoa and healthy snacks. Friendly coworkers and advancement to lower hard working employees is available.

    Cons

    Senior Management in different departments and regions are not aligned. There is no change management. It takes forever to make changes due to under or improper staffing. They promote people above their skill set and then do not push any accountability other than to point fingers and push blame around to another team rather than trying to fix the issue internally or give resources to the team members that need help that...

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    Advice to Management

    Work to educate your employees as to the goals, strategies and objectives of the department as well as the company. Where can they go within the organization if a hard worker. Let them know what is going on company wide by building slides and promoting inclusion rather than hoarding information and acting secretive about changes. Help push through positive changes by having a top down strategy change management and greater...

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    Vrbo2019-05-14
  6. Helpful (1)

    "Great company for the right people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    They pay reasonably well and the culture is fantastic. Most leadership on the CS team is great and those who aren’t are easily avoidable. Lots of vacation and sick time. There are a bunch of new perks that were added once we aligned with Expedia .

    Cons

    There is a stark difference in quality support from the on-shore vs OS calls centers. A decent chunk of frontline calls that you receive is fixing someone else’s mess. There is a process for reporting that kind of thing but it’s so cumbersome no one takes the time to do it. This happens predominantly due to the lack of down-time for the avg agent. You’re pretty much chained to your desk 7 1/2 hours a day and even when...

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    Advice to Management

    Increase the amount of inclusion for lower level CS agents, it’ll keep them engaged. Tell people when their ideas are used and be more agile it shouldn’t take 10 months to roll out a product and when you roll out a new feature, make sure it works. Fully!

    Vrbo2019-05-06
  7. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    Great team members, great culture. Hosts many company events such as picnics, company holiday party, happy hours etc.

    Cons

    Coming from a start up, it has grown under expedia and is feeling more corporate than start up. But thats to be expected

    Vrbo2019-04-30
  8. "Great Jon"

    StarStarStarStarStar
      Former Employee - Tech Support in Austin, TX

      I worked at Vrbo full-time for more than a year

      Pros

      Good Benefits, good atmosphere

      Cons

      Little Growth or development

      Vrbo2019-04-25
    • "Good Pay/Benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Austin, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Vrbo full-time for more than a year

      Pros

      Good benefits. Pay is very competitive for a call center.

      Cons

      Peak call time hours can be challenging to take back to back calls and keeps your notes/system in order.

      Vrbo2019-04-25
    • "Unplanned Growth"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Product Manager in Austin, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Vrbo full-time for more than a year

      Pros

      The company offers excellent benefits that rival most other top tech employers. They invest in their employees and focus on finding great talent to start from.

      Cons

      Innovation is not at their core. If you want to extend your range of technical experimentation than this is not the place for you.

      Vrbo2019-04-25
    Found 573 reviews